UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated December 21, 2014
Updated December 21, 2014
2,170 Reviews
2.9
2,170 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
860 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    well organized but cold

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Minneapolis, MN
    Current Employee - Inside Sales in Minneapolis, MN

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    very spacious working environment, great food service, cafeteria, well-established self-service system online, you can find all the information you need by getting on company websites.

    Cons

    1.meals at food service are relative expensive 2. block more websites than necessary

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Good environment. Good to employees. Professional company.

    Cons

    Team members are too spread out across country and world. No face to face conversations
    Not enough training

    Recommends
    No opinion of CEO
  3.  

    Ok place to work

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at UnitedHealth Group

    Pros

    Great place to work and meet new people. Learn about the healthcare industry

    Cons

    Raises are crappy, management doesn't engage with employees

    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 12 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend
  6.  

    Best way to learn about the health care industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Finance in Minneapolis, MN
    Current Employee - Corporate Finance in Minneapolis, MN

    I have been working at UnitedHealth Group

    Pros

    good time to be in the industry
    good work life balance (outside of a few groups i.e. corporate development, legal)
    Very brilliant minds trying to address the challenging task of making health care more affordable, more accountable, and more accessible

    Cons

    Sometimes it can feel as though there is a culture of fear, especially in certain departments
    Lack of brand name recognition in certain groups (Optum)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prior Authorized
    Former Employee - Prior Authorized

    I worked at UnitedHealth Group

    Pros

    Nothing really, it sucked and had low wages

    Cons

    The whole company was bad.

    Advice to ManagementAdvice

    Grow up

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    UHG - OPTUMRX Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Carlsbad, CA
    Current Employee - Senior Customer Service Representative in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Diversity of function, assignments. Customer Service, Prior Authorization, Pharmacy Technician, Pharmacists. There are also many opportunities for Specialty Team members. Great atmosphere and good training!

    Cons

    Utilizes UHG offsite recruiters for all positions. This hinders the opportunity for top performers who have developed specific skills and relationships from always being considered for promotions.

    Advice to ManagementAdvice

    Redesign the INTERNAL Hiring / promotion system to allow INTERNAL candidates to bypass the external recruitment services.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Internal hierarchy, impossible to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Cypress, CA
    Current Employee - Customer Service Representative in Cypress, CA

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Salary, hours, for the love of clients

    Cons

    NO PAID TIME OFF! Occurrence stack up quick, hierarchical mismanagement. Poor training

    Advice to ManagementAdvice

    Be more available

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Difficult to advance or change positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Nurse in Buffalo, NY
    Current Employee - Registered Nurse in Buffalo, NY

    I have been working at UnitedHealth Group

    Pros

    If you like sitting in one spot continuously at home, then the work at home option is for you. There is no flexibility, it's actually depressing. You are are a prisoner in your home.

    Cons

    Difficult to take time off. Customers yelling at you and no support from management. They have disability plans that will never pay you, do it really isn't a benefit. The health insurance is the worst. Sedgwick should be put out of business, they need just one person we it a rubber stamp to deny your benefits. Management is not truthful, once you have already quit your prior job, they tell you to quit if you do not like it. A former fellow employees and now manager told me how they get people to quit their jobs.

    Advice to ManagementAdvice

    It is hopeless.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at UnitedHealth Group

    Pros

    many hours as you can handle

    Cons

    workload, management is horrible, dont really care about the livelihood of their employees.

    Advice to ManagementAdvice

    be better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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