UnitedHealth Group Reviews

Updated July 7, 2015
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2,956 Employee Reviews

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  1. This position is good for those without any commitments outside of work

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    The salary is competitive
    The company offers a nice benefits package
    The workspace is aesthetically pleasing
    This position is perfect for those that do not mind the work/life balance to swing in favor of work.

    Cons

    The description of the position states that they rarely demand overtime however after the first month in they were sending out emails requesting mandatory overtime and have been doing so each week after.
    In the interview process they specifically stated mandatory overtime doesn't start until the end of the year.
    They are very strict on attendance no matter if an employees personal performance is outstanding. Every tardy, absence, despite the reason can eventually lead to the employee being terminated.


  2. Customer Service Advocate (Call Center)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Full-time hours with the occasional mandatory overtime. The busy atmosphere makes for a quick work day. Schedule is flexible. If you're good at your job you can pick your own schedule every 6 months. Opportunity to work from home.

    Cons

    There's a chance you can work as late as 10pm if your call handling time is too long.

    Advice to Management

    Pull negative weeds from the root or else they can infect the whole garden.


  3. Helpful (1)

    Stable job, stagnant growth

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work culture. The managers are interested in development and growth of junior employees. Open door policy and good mentorship

    Cons

    Long and unpredictable hours. Clients control projects and upper management does a poor job of spreading out the projects. There are days when very little work gets done and there are other days when employees spend 15 hours working

    Advice to Management

    Plan beforehand. Get client and junior members of the team involved in this phase so as to project timelines, work hours and resource requirements


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Flexibility and Stability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Indianapolis, IN
    Current Employee - Business Analyst in Indianapolis, IN

    I have been working at UnitedHealth Group (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to work from home. National company that gets you a lot of exposure with different areas of businesses

    Cons

    Conservative culture that don't get you improved


  6. Helpful (1)

    Doing Important Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Report Analyst in Minnetonka, MN
    Current Employee - Report Analyst in Minnetonka, MN

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    This company is definitely going places. The ability to work as a full-time telecommuter is a wonderful option. There are definitely advancement opportunities within the company. Innovation is encouraged. Employees are encouraged to think outside of the box to come up with new solutions to issues. Volunteering within your community is greatly encouraged. UHG supports the communities the employees live and work by donations, volunteering, etc.

    Cons

    I have worked in several different positions with UHG and had several different managers. The only opportunities I have had for a decent pay increase was by moving on to a new position on a different team and asking for more money. As typical with a large matrix organization, communication between teams can be lacking causing a duplication of efforts.

    I also have to agree that the health plan options for UHC employees is the worst I have seen for families. It is very frustrating to work for a health insurance company and have such an expensive plan.

    Advice to Management

    Be open to constructive criticism. Take the time to speak with your employees and actually listen and address their concerns. In this fast-pased environment, remember there are actual people doing the jobs, not just numbers.


  7. Helpful (1)

    Claims Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Phoenix, AZ
    Former Employee - Former Employee in Phoenix, AZ

    I worked at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Option to work from home

    Cons

    Excessive Business Required OT for 5 YRS with less than 2 months total with out OT during that time. Having to put in for vacations 1 yr in advance in a lottery hopping you get approvedpromotional opportunity only for friends of friends because they are the "better fit"

    Advice to Management

    Better training. Better way to treat all employees even the WAH they get left out and ignored treated like second class citizens.


  8. Helpful (4)

    Optum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Product in Phoenix, AZ
    Current Employee - Vice President Product in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    opportunities for learning, challenging, fast-paced, innovative products, ability to work from home, flexible work arrangements, good salary, solid health benefits, employee stock purchase plan; emphasis on mission, vision and values.

    Cons

    lots of layoffs, difficult to break into the Minnesota-based teams and MN based thinking if you are not in MN; not eligible for office until grade 31 (SVP) -- anyone not grade 31 or above must request an exception to be given office vs cubicle; constant uncertainty of job security; political relationships seem to undermine strong performers

    Advice to Management

    Provide more support for employees who have demonstrated solid performance and raise ethics concerns about managers rather than requiring HC to side with the manager.


  9. Senior customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    United health is a good company because we get 2 increases a year as well as opportunity to make bonuses

    Cons

    I dislike the fact that the medical insurance is so riduculous and this is an insurance company. The employees should get offered abetter choice of medical plans.

    Advice to Management

    My advice is to continue to reward employees for great work by offering incentives and regular increase. The cost of living is very high and employees want to be able to see the fruits of their labor when they are devoting over 40 hours a week to a company.


  10. Helpful (1)

    UHG

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Flexible work hours, decent pay for entry level position

    Cons

    benefits are sub par (this is an insurance company), too much office politics


  11. Okay place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at UnitedHealth Group full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Sometimes interesting work. Compensation is decent. Good work-life flexibility and can telecommute.

    Cons

    Can be org structure issues and lots of politics. Getting significant internal raises is difficult, unless you change jobs and pay grades.



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