UnitedHealth Group Reviews

Updated August 27, 2015
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3,182 Employee Reviews

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  1. Claims Adjustment Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Adjustment Representative in Eau Claire, WI
    Former Employee - Adjustment Representative in Eau Claire, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than 8 years)

    Pros

    Flexible hours, great staff and management. Many opportunities for advancement. Potential to earn large bonuses if all production and quality goals are meet or exceeded.

    Cons

    Hours can be long, it is not uncommon to have mandatory overtime for more than half the year. Some of the work can be repetitive. You must be able to stay self focused and motivated with little to no supervision while definitely meeting production and quality goals.

    Advice to Management

    Have more one on ones. Ask questions or your staff associates of their goals and bright ideas. Give a more detailed future path especially for those looking for growth opportunities.


  2. Helpful (1)

    rn case manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in Atlanta, GA
    Current Employee - RN Case Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    possible work at home after meeting metrics

    Cons

    Very competitive and demanding job


  3. Helpful (1)

    All-around average

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N Specialist in Tucson, AZ
    Current Employee - N Specialist in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    The company is growing and will continue to be a staple in the healthcare industry. Decent 401k matching. Transparent leadership.

    Cons

    Mobility is extremely difficult. There are lots of opportunities but trying to move to another position is almost impossible, even being internal. Insurance benefits are horrible, especially the prescription benefits.


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  5. RN

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group (More than a year)

    Pros

    Good opportunities when not laying off.

    Cons

    Nothing bad to say about company


  6. Helpful (3)

    Fast-paced and dynamic work, questionable management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Eden Prairie, MN
    Former Employee - Senior Business Analyst in Eden Prairie, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    The work is very dynamic, and the company very successful.

    Cons

    The culture is not healthy. Many very dishonest people. No balance: every day is a new fire drill.

    Advice to Management

    Set the example of following the process improvement and culture you are preaching.


  7. Helpful (1)

    Recent graduate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I had the ability to choose what shift I wanted. OT availability if you are par with your work.

    Cons

    Large company so you know there are lots of opportunities, it's just hard sometimes to find what you're qualified for. Raises will me minimal.

    Advice to Management

    Be open minded to employees who not only meet the expectations of their position but consistently exceed. New Bravo! program for employee recognition but sometimes digital kudos doesn't give you the satisfaction of a job well done


  8. Great opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time

    Pros

    This is a great place to work and build your career. Tons of options and great training.

    Cons

    Work life balance can be a challenge, and they are trying to improve it.

    Advice to Management

    Continue with the culture change that is going through the organization. The people and talent is what make this company great.


  9. Helpful (1)

    UHG

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Processor in Eau Claire, WI
    Current Employee - Processor in Eau Claire, WI
    Recommends
    Neutral Outlook

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    Flexibility, Holiday Pay, desk job

    Cons

    Pay isn't the best, straining to the body

    Advice to Management

    Get to know your employees and teams a little bit better. You are there to be their boss, not their best friend.


  10. Helpful (3)

    Clinical Administrative Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Administrative Coordinator in Phoenix, AZ
    Former Employee - Clinical Administrative Coordinator in Phoenix, AZ
    Recommends
    Neutral Outlook

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Pay is good, friendly work environment, opportunity to work from home, generous amount of PTO acquired per paycheck.

    Cons

    Employee benefits are not very great, opportunities for advancement is minimal. No yearly performance bonus and very rare promotions or pay increases. Managment has very bad issue with favoritism and giving recognition for work

    Advice to Management

    Eliminate the amount favoritism amount manager and employee which is EXTREMELY high and unfair. Recognize employees more for their achievements and those who excel often.


  11. Helpful (47)

    Passive Aggressive Bureaucracy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    The Optum office itself was gorgeous. Great cafeteria, Caribou Coffee, convenience store, onsite health clinic, gym with nice locker rooms and covered parking. Overall they have a diverse group of workers and do seem to have a lot of older workers.

    Cons

    Optum has a lot of jobs and the new corporate campus is amazing. That said, the culture was sad. Prepare yourself for a lonely existence where you spend most of your days at your desk on WebEx. Culturally the organization is made up of a lot of people who, once they've learned the company specifics, dig in and coast along with the status quo. It is not a friendly environment. New employees are basically hazed by the culture. If you don't understand terminology, technology or who does what, you are on your own. Even enrolling in your medical benefits is self-service, and they make the benefits! If you are in any of the Twin Cities offices, expect within the first few months to have a corporate sit-down with your boss questioning if you really want to work there and why you aren't committing 80 hour weeks. Eventually you start giving into the bureaucracy and plan your days around the least path of resistance. Externally, Optum is positioned as a youthful, innovative and modern company, but that is not that culture on the inside. I question their ability to attract and retain creative individuals. For the most part, the people you will deal with are bureaucratic bullies who have been there for years and do not want to change.

    Advice to Management

    The fact that most of your employees telecommute should be a wake-up call. You are building a new Optum campus and no one actually comes to work. Bad sign of your culture.



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