UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated October 23, 2014
Updated October 23, 2014
2,068 Reviews
2.9
2,068 Reviews
Rating Trends

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Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
814 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 262 reviews)

  • This company does strive for work/life balance with it's employees (in 141 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 96 reviews)

  • No Work/Life Balance (Our department that handles TRICARE works 65 hours a week mandatory) (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Working at United

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group (more than 3 years)

    Pros

    Good steady job, hard work and great people to work for. People get together to make things happen.

    Cons

    One of the worst health plans and employee benefits are questionable. Parts can be like a sweat shop. Very much not an employee focused company even though they think the opposite. Major communication from senior management the month before employee survey feedback is given.

    Advice to ManagementAdvice

    Take some of the big $$$ paid the to the senior execs and put it to a better health plan for the employees

    Doesn't Recommend
    Positive Outlook
  2. 1 person found this helpful  

    No compassion for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse in Atlanta, GA
    Current Employee - Nurse in Atlanta, GA

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Pay grade is great. I wish i has more pros to say about united health group but i don't. Coworkers are great!

    Cons

    They preach about being compassionate to their members but can careless about their employees. There is no understanding of their employees that have children with Chronic illnesses. When you are not eligible for FMLA, they basically can careless about you. Their insurance packets are horrible for their employees! HIGH DEDUCTIBLES!

    Advice to ManagementAdvice

    Put a little more compassion towards your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Pros

    it was just a paycheck

    Cons

    bad experience with fmla and got fired

    Advice to ManagementAdvice

    lead

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    I hate this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Harlingen, TX
    Current Employee - Customer Care Professional in Harlingen, TX

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    this place has good pay and has good coworkers to be around

    Cons

    horrible management, horrible way of treating employees, they don't know their head from their butt.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Only a number, not a person….

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Beautiful new office locations with lots of amenities for employees.

    Cons

    - Lack of communication from management - always. I can't remember a time when honesty played a role.
    - Misleading employees on the status of their jobs, and management very secretive, will not dispel rumors or the "churn". This really turns down the environment and takes from motivation and production.
    - Zero "Human" in Human Resources, you are not treated as a person, just a number. They will not help you with work issues that require action to be taken (i.e., sexual harassment, ethics/integrity, etc.). Will leave you feeling violated and not valued. Plus, "HR" is outsourced to Mercer, and not even UHG employees. The HR Reps you have in your departments/floors/divisions will NOT handle "HR" personal type of issues, and will tell you they won't. They are there for strategic purposes only.
    - With how much this company makes per year, annual bonuses and raises are given to the "top" performers which is based on manager discretion. Not fair based on value you provide, time, effort, etc. If you are not in the "boys club" you are not getting promoted, getting a raise or given a bonus.
    - Health benefits for this company lack a lot to be desired. High deductibles, for below average coverage.

    Advice to ManagementAdvice

    Redo the compensation plans, and take a look at how employees are being promoted and/or demoted. Turn over and change the office culture, everywhere. Make sure any type of management knows that they are just as expendable as everyone else, and should not make people fear them or treat them like they are superior.

    Doesn't Recommend
    No opinion of CEO
  7. 9 people found this helpful  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newtown Square, PA
    Former Employee - Anonymous Employee in Newtown Square, PA

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Overtime, vacation time off and flexibilty.

    Cons

    Company values, disorganization and non-professional.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than an year)

    Pros

    not a good company to work for they don't tell the truth about any thing they make back door deals

    Cons

    nothing good to say

    Advice to ManagementAdvice

    none

    Doesn't Recommend
  9. 3 people found this helpful  

    Had to leave - Company makes people miserable - Both employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PROVIDER Services
    Former Employee - PROVIDER Services

    I worked at UnitedHealth Group full-time (more than an year)

    Pros

    Work-life balance was decent. Only reason I say that is because I usually got the shift I bid on. Hours of course were nice and stable. People I worked with were all very loving and supportive individuals. Pay was decent.

    Cons

    The main reason I do not believe in this company is because it is immensely impossible/difficult to move up or perform lateral moves. I worked in the medicare department and found out that ever since I started working, corporate put a ban on my department for any promotions or even lateral moves. The ban was never lifted. Aside from that, the work I was doing was destroying me mentally as everyday I spoke to angry provider's 90% of the time. United HealthGroup does not have a good reputation for making their providers happy as the company is very disorganized and constantly screws up claims, thus in the long run, screwing over either the member or provider. I disagreed with so many of these wrongful practices the company was performing that I had to leave.

    Advice to ManagementAdvice

    Never put a hiring ban on any department as it stunts someone's ability to become promoted and show what they can offer to the company. Please STOP segregating all of your departments. It can frustrate both the representative and the caller from finding the right person to talk to for a particular issue. Also please better train your claim processors as there are too many company wide projects started to correct millions of claims.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Great people to work with; call center metrics almost impossible to reach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Hooksett, NH
    Former Employee - Customer Care Professional in Hooksett, NH

    I worked at UnitedHealth Group full-time (more than an year)

    Pros

    great coworkers; job does have the potential to positively impact customers' lives; direct supervisors were good; training is good if you are willing to ask for help; decent opportunities for advancement

    Cons

    very stressful call center metrics; emphasis on being "compassionate" on every call but not much follow-through from upper management to adjust call metrics; difficult to obtain raises and bonus because metrics were so difficult to achieve

    Advice to ManagementAdvice

    If "compassion" is what you want customer service reps to provide 100% of the time, then make sure all of management is modeling compassion with employees. Also, management should follow through more consistently to make sure that all employees who need additional training are receiving it. (When one employee isn't trained well, it creates a lot more work for everyone else.)

    Doesn't Recommend
  11. 1 person found this helpful  

    Busy time and much chaos at UHG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Manager in Dallas, TX
    Former Employee - Implementation Manager in Dallas, TX

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    Able to work from home sometimes, always learn new skills, and lots of tools for communicating and keeping informed

    Cons

    Constant change and you have to be sometimes be self taught for new systems and procedures

    Advice to ManagementAdvice

    It is such a large company that employees can feel isolated and unimportant. Supervisors and managers play a key role in making employees feel included in decision making and process improvement.
    Difficult to advance in this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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