UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com
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UnitedHealth Group Reviews

Updated September 19, 2014
Updated September 19, 2014
2,001 Reviews
2.9
2,001 Reviews
Rating Trends

Recommend to a friend
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
791 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 231 reviews)

  • This company does strive for work/life balance with it's employees (in 121 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 79 reviews)

  • This company also does not offer their employees good health insurance (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Overworked and underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    Work/Life balance. You can choose your own work schedule.

    Cons

    Leadership is so out of touch with their staff. They constantly increase goals an pressure you to meet them. They don't listen at any of the lower level staff ideas. They're always finding ways to make you work harder for less. They lose important payer and still expect you to still meet an increasing large budget. You can move up to a management position in the company as long as you expect not to have a life.

    Advice to ManagementAdvice

    Listen to your staff who works under you and revise the time off policies for Credit Balance. All a little communication with lower level staff would help.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 10 people found this helpful  

    About what you would expect. Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    Advancement opportunities are there if you properly politic, brown-nose, and drink the kool-aid (must live in MN tho). If you are in a high demand area and like your direct upline, it is bearable.

    Cons

    You truly are just a number. The benefits are not what you would expect, and the raises are minimal. Record revenues =/= decent raises to employees. They use any possible upcoming negative to cry "Austerity!" when it comes to pay increases. Human Capital may as well be named Human Chattel. Offshoring is rapidly increasing, layoffs are becoming routing, but the the culture is changing! (to a culture of fear).

    Advice to ManagementAdvice

    Stop changing the segment leadership so often. I am not sure what you think you gain from that. Stop wringing profits from the backs of your employees. Austerity should start from the top down.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    So So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Consultant  in  San Francisco, CA
    Former Employee - Human Resources Consultant in San Francisco, CA

    I worked at UnitedHealth Group full-time

    Pros

    Great systems; some good people

    Cons

    Hard to navigate; extremely complex business model, red tape, conservative, benefits suck

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    UnitedHealth Group Response

    Sep 15, 2014Talent Community Manager

    Thank you for sharing your review. We appreciate your feedback.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Large Company - service gets lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Great resources, decent benefits for employees

    Cons

    Too bureaucratized, very bad customer service support

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Only work for UnitedHealth Group if you're desperate for a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Provider Service Representative  in  Sugar Land, TX
    Current Employee - Provider Service Representative in Sugar Land, TX

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    The best thing about working for this company would be the people. Within the call center, there are very many smart, capable, and personable people.

    Cons

    Ha! Where do I start?? UnitedHealth Group (specifically, UnitedHealthcare on the C&S side) does not value their employees. There is no work-life balance. Upper management is fully aware of major, fixable problems but they purposely turn a blind eye and instead instruct reps to "say please and thank you, be compassionate, show empathy," etc. Regardless of how well you kiss arse, if a provider is not getting paid, they want answers! Systems are ridiculously slow or ineffective, claims deny for bogus reasons, benefit summaries are not properly updated, etc. The list goes on and on. People are promoted based on who you know rather than merit. The company also does not support employees pursuing higher education. They would rather an employee NOT have higher education to prevent them from asking for higher pay. The company is interested in piling on the work of other departments while paying Provider/Member service reps the very least out of all departments. The company is also grossly unorganized and people in supervisory positions on up are not qualified for their positions (due to "rubbing elbows" promotions). Morale is at an all-time low due to poor employee treatment. This company is by far the most unprofessional and unethical company I have ever worked for. The level and frequency of retaliation and uncouth behavior displayed by supervisors, business managers, etc. is appalling!

    Advice to ManagementAdvice

    Go back to the drawing board and start by reading, studying, and practicing "The Leadership Challenge" by Kouzes and Posner and also "Leading Teams" by J. Richard Hackman. Realize that the employees you mistreat are the company's very lifeline to gaining and maintaining lines of business. Work towards a plausible work-life balance. Learn and practice ethical behavior and professionalism.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Very dis-united company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Plymouth, MN
    Former Employee - Anonymous Employee in Plymouth, MN

    I worked at UnitedHealth Group full-time for more than 5 years

    Pros

    They have a culture change program that is trying to make the company more united. Attendance at the culture training program has been mandatory for much of leadership.

    Cons

    Very siloed company. Business units work against each other. Doing anything at a unified enterprise level is impossible. While the culture training program is trying to change this, it is completely ineffective. Most leadership will verbally espouse the principles of the culture training, but when it comes to putting it into actions, they simply act as they always have which is to sub-optimize the overall enterprise for the short term benefit of their immediate organizations and their own bonuses.

    Advice to ManagementAdvice

    Take the culture improvement program seriously. Actually model the behavior that you want people to exhibit rather than talk about it and then behave in exactly the opposite manner.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Was great at first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor  in  Tampa, FL
    Former Employee - Claims Processor in Tampa, FL

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    Camaraderie, ability to be advanced or work in other areas

    Cons

    Treated like a robot-they only care about driving you into the ground

    Advice to ManagementAdvice

    The extensive electronic monitoring has to go-figure out another way to increase productivity that shows you care about your employees and accept and encourage their input. Seems like you just fold out the orders and no one has a say in it-also$5000 deductibles for your insurance ? Ridiculous

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Huge Corporation....lots of red tape

    Current Employee - Dedicated Client Service Manager  in  Hooksett, NH
    Current Employee - Dedicated Client Service Manager in Hooksett, NH

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    amazing employees that really work hard and take pride in their jobs
    casual dress
    lifelong friendships

    Cons

    for such a large company and the amount of money that is made yearly the systems are rarely updated. Not a lot of managerial support.

    Advice to ManagementAdvice

    update your systems its 2014 and you are using systems that look like dos.
    pay your employees their worth instead of telling us how many billions are made and none of that money trickles down, we never see where that money goes
    I know its a crazy thought but stop telling everyone they are replaceable all that does is drive people to other carriers that actually value their employees you have a high turn over for a reason.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    A job not a place to grow

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pick Packer  in  Provo, UT
    Former Employee - Pick Packer in Provo, UT

    I worked at UnitedHealth Group as a contractor for more than 3 years

    Pros

    Make some money and some cool people work here

    Cons

    Hours go up in the winter and down in the summer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Management Needs to be Rehabilitated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology  in  San Antonio, TX
    Former Employee - Information Technology in San Antonio, TX

    I worked at UnitedHealth Group full-time for more than a year

    Pros

    Good pay, benefits and 401K. Work-life balance OK. Office culture, crazy. This was a medical clinic purchased by United Health Group, so it started this crazy, but United Health group has not fixed it.

    Cons

    Abusive management personnel having complaints against them are rapidly promoted up the ladder. it's amazing that such unpopular management personnel can be promoted so quickly. It's as if abusive, incompetent, unpopular management are chosen for success in the company.

    Advice to ManagementAdvice

    Get new competent management that have good personnel skills with at least 50% of those underneath them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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