UnitedHealth Group Reviews

Updated July 3, 2015
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2,947 Employee Reviews

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  1. Helpful (1)

    Good for advancement, if you can get noticed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are a lot of advancement opportunities

    Cons

    So many people are applying for the same job, so it can take a while to even get an interview for a new position

    Advice to Management

    Hire within first, before opening up opportunities to new employees as opposed to advancing those who have been there.


  2. It's okay for what it is.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They try to do often provide lunch and catered work thru lunches options. Turn round time seems to be great so they are often promotions up for grabs.

    Cons

    System are terrible , which is problem when trying to assist member and your screen goes blank. Having to reboot a slow system multiple time whole keeping a member engaged is highly frustrating. There more questions that solutions.

    Advice to Management

    Paying attention to your reps. 90% of people working there complain and don't like it. Stop telling years it's normal and everyone feels that way at first. It's not necessarily not real to hate your job.


  3. Optum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at UnitedHealth Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good culture, work/life balance.

    Cons

    As with most places today, top heavy & continuous reorganization.


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  5. RN case manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cypress, CA
    Current Employee - Anonymous Employee in Cypress, CA

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great team effort. Good salary and benefits. Able to telecommute which saves a lot of money and time. Interesting work and a lot of training in new processes.

    Cons

    It can be difficult to keep up with all the constant changes.

    Advice to Management

    My manager and supervisors are great. I have no issues with them.


  6. Helpful (11)

    Large Company--many moving pieces

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Possible career advancement, but the organizational structure is quite complex.

    Cons

    High deductible health insurance costs employees much more for premiums and out of pocket expenses. Employees are paying much more out of pocket than a traditional HMO/PPO plan. The average office visit is $150 out of pocket versus a $40 copay. Prescription costs are literally 5x higher than a regular prescription plans linked to PPO. UHG is extremely profitable by nickel and diming it's employees with these less than popular high deductible health plans.

    Advice to Management

    Allow members to elect a traditional PPO plan with a reasonable copay and ability to visit specialists without a primary care referral just like the ones you sell to external employer groups and health plans.


  7. Average Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    A lot of great work coming out of this company, exciting development and important products

    Cons

    Not enough communication between departments, presents problems for downstream internal users of the data. This is improving though in the time I've been here.


  8. IT

    Former Employee - Anonymous Employee in Bristol, CT
    Former Employee - Anonymous Employee in Bristol, CT

    I worked at UnitedHealth Group (Less than a year)

    Pros

    Decent pay, nice offices. Good employee perks

    Cons

    Management does not communicate with employees very much


  9. RN

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at UnitedHealth Group full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible and suitS the needs. Working from home is a plus especially if you have children

    Cons

    A lot of changes which becomes very tiring at times. Not much connection with other employees

    Advice to Management

    None


  10. doctors and medicine for members

    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY

    I worked at UnitedHealth Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    nice and clean place to work

    Cons

    call center is bad. the operation dept never had nothing fix so all the customer would call in crying and cussing us out because the could not get there medicine or go to the doctor because their payment were not posted to there account...Cancer patient, people with bad hearts, just people that needed their medicine. the call center was terrible and i could not take it anymore. I guess i was to sensitive and cared about the member to much. very stressful place to work. I don't know about any other dept. but the call center sucks

    Advice to Management

    Teach your supervisors to care more about the members instead of walking around not wanting to take calls from them, I thinking about going to the press about this


  11. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice work place, unlimited OT, Employee Engangement opportunities, good STARTING pay for minimum to no experience

    Cons

    Mandated OT, no room for growth within company if you only possess customer service experience, unrealistic metrics for job duties require, shift/pto bid unfair

    Advice to Management

    Practice more of what ya preach - extensive trainings, meetings, coaching on "compassion" however there's not a very good example being set within company amongst CSR's & "higher ups"



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