Unitrends Reviews

Pros

Great vision and strong desire to succeed.
Super smart people with the dedication to match.
Great environment to thrive and grow.
Strong leadership.
Still feels like a family.

Cons

Typical growing pains – space, infrastructure, training, etc
Way too many new cool things to develop / sell and not enough folks to do it all.

Advice to Senior Management

Keep communicating the vision – we all want and need to be on the same page.
Make sure as you grow the company you not only stay in touch with the employees but you have the right programs / process in place to quickly ramp the new employees.

Pros

Great team of skilled individuals dedicated to product excellence and customer satisfaction
Strong Engineering and Support Teams
Vast opportunities in a growing company
Family atmosphere
Company celebrations, recognitions, perks (free snacks/coffee)

.

Cons

Space has become an issue due to Company growth

Advice to Senior Management

Record growth has been tremendous due to the leadership/direction at Unitrends.

Pros

love the product
customer focused
Engineering and support rock

Cons

need new office space - I hear we are moving

Advice to Senior Management

keep up the great work

Pros

Best asset of the company is the amazing group of people that are team orientated, collaborative, fun and have a true passion for what they do.

You have an opportunity to work independently while engaging in a team-like atmosphere.

Great Customer Support Engineers who understand the needs of our customer.

Great office support

Our product is manufactured in the US and our Customer Support department isn’t outsourced to another country.

No stick dress code.

Enjoy the company provided sodas and snacks, ping pong, air hockey and company celebrations.

Cons

Salary is not benchmarked with the best in industry.

Political environment within some departments

Lack of leadership

Poor FTE orientation

Lack of training

Minimal career opportunities

Limitations in promotion and always cost cutting.

Advice to Senior Management

Communication within company needs to improve. Focus on the experienced/talented employees and try to retain them. Hold your leaders accountable especially as it relates to employee retention. Have 360 degree feedback and appraisal, reduce politics in the teams. Senior management needs to be more sensitive to the needs of their employees. Telecommuting would be an added bonus.

Pros

The people are great and the opportunities are abundant. Everyone is measured and rewarded based upon individual and Corporate results. The 'team' enviorment is phenenomenal. It is an honor to be part of this team.

Cons

Unitrends is a company that prides itself on very aggressive schedules and goals. This is what has allowed Unitrends to have the unbelievable growth over that past year.

Pros

It is neat interacting with some very sharp people and there is always a lot of interesting work to be done. The work environment is fast-paced. The company provides free snacks and soft drinks.

Cons

The fast-paced environment can sometimes mean high-stress. Training is soft of ad-hoc.

Advice to Senior Management

Keep the priorities clear and investing in new product features as the company's growth accelerates.

Pros

Flexible work schedule
Relevant technology
Strong C-level Management
Small company environment and responsibility
Good benefits
Versatile project opportunities
The People

Cons

Space improvements due to growth
Proximity to better restaurants and lunch places
Need better phone system
Need a bigger lab

Advice to Senior Management

Improve channel partnering and channel marketing
Increase reseller partnerships
Executive level engagement with alliance partnerships
Continue the free snacks and celebration events

Pros

Unitrends is a fast paced startup and is an ideal place for one who can thrive in a nimble environment. I have been with the company for a few years now and I am proud to work with incredibly talented folks here. People are driven, super-charged to deliver . Like any startup, results are all that matter. Technology is at the heart of this startup and I am proud to be part of a team that delivers some cutting edge products. I am proud of what we do, how we do it and where we are going.

And of course, I love the free snack room here. I am nibbling on goodies all day.

Cons

As some other reviews mentioned, the work can be stressful, but hey, its a start-up.
Training of new employees can be improved.

Pros

Like the focus on personal responsibility.
Focus on results rather than politics is nice.
Technology.
Like the ability to make mistakes and learn from them without finger-pointing.
Passion for customer satisfaction.
Free food.

Cons

Work can be stressful.
Fast growth has strained the company.
Need better on-board and on-going training.

Advice to Senior Management

Make sure that you stay focused on long-term as well as short-term.

Pros

Money. Unitrends does pay well, if you have the right position. If you are in some way involved with adding more customers, you will be compensated well.

Cons

The internal departments are constantly playing the blame game against each other. Any time a manager or director comes to your office or cube, it's never for something good. You measured on multiple "metrics" of your performance, and everyone's scores are displayed on monitors around the office. When the manager does come to your office it's not because you aren't providing good customer service, it's because the little box next to your name on the monitor isn't green.

Advice to Senior Management

Measure your employees on the amount of time logged on cases and customer satisfaction... That's it! Hire more employees, and establish a standardized training procedure for new hires. Don't squeeze the life out of your employees, and they won't leave you.