Universal American

  www.universalamerican.com
  www.universalamerican.com

Universal American Reviews

Updated October 22, 2014
Updated October 22, 2014
71 Reviews
2.6
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Universal American Chairman, President, and CEO Richard A. Barasch
Richard A. Barasch
48 Ratings

Review Highlights

Pros
  • great people who foolishly believe they will be recognized for being competent and real (in 4 reviews)

  • Flexible Schedule, benefits, and PTO-nothing else is worth mentioning (in 3 reviews)


Cons
  • Upper management undervalues talent and fails to communicate with employees (in 5 reviews)

  • Stress from overwork and work-life balance (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The company provides the opportunity for longevity in your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal American full-time (more than 5 years)

    Pros

    A good company to work for and they encourage their employees to further their education and professional certifications in the healthcare industry.

    Cons

    they do not provide adequate employee training and there is not very much room for career growth.

    Neutral Outlook
    No opinion of CEO
  2.  

    Universal American has great potential to excel, but the organizational atmosphere is very political and unorganized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Universal American full-time

    Pros

    Great people and room for growth.

    Cons

    Political, very reactive organization, poor documentation and no formal training program.

    Advice to ManagementAdvice

    They provide opportunities for excelling to those who show promise. Some management does not deserve their positions since they have poor leadership skills and managerial skills.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SIU Investigator in Houston, TX
    Current Employee - SIU Investigator in Houston, TX

    I have been working at Universal American full-time (more than 3 years)

    Pros

    PTO and parking once you've been there 2 years. The location is close to great restaurants for lunch if you don't mind losing your parking spot.

    Cons

    Constant lay offs and small raises. You can't bank on the Christmas bonus. They are selling off health plans left and right. I wouldn't be surprised if they go out of business soon. Every time I turn around someone is let go or they leave.

    Advice to ManagementAdvice

    Stop trying to save money by running people off!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Finance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal American full-time

    Pros

    Have flextime and nice co-workers

    Cons

    Work too much overtime, don't get recognition.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Quest to Do the Right Thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Universal American full-time (less than an year)

    Pros

    Staff very Knowledgeable about CMS regulations and the organization works hard to meet the requirements. Compensation is competitive , and hours are flexible .

    Cons

    Communication is poor throughout the organization, developmental and growth opportunities are limited. Lots of moving parts and sustained change in staffing has created significant knowledge gaps . Many tenured staff have limited business acumen, poor business etiquette, do not get the big picture and contribute to the "strange culture". Company is experiencing growing pains as a results of business decisions that did not turn out favorably, now needs to rethink its course and staff are unsettled due to right sizing. Silo environment...not collaborative.

    Advice to ManagementAdvice

    Concentrate on core strengths. Improve communication throughout the organization. Invest in consultants to help create a culture that supports collaboration, integrity, and accountability. Please offer training to those staff that have been in the organization a long time..there is a serious lack of business acumen and professionalism. Implement Performance goals for each department . You are losing revenues because staff are not productive ..lots of socializing . Implement a process in every department to properly on board new employees, and provide feedback and offer guidance and direction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Motto Should Be: Just Do It, We'll Correct it Later

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Tech Writer in Houston, TX
    Current Employee - Tech Writer in Houston, TX

    I have been working at Universal American full-time (more than an year)

    Pros

    I was allowed to work from home. Salary paid on time and I didn't have to commute.

    Cons

    Could be a incubator for "Big Data" innovation but way too focused on bottom line. Staffed mainly by dropouts and community college types. Not necessarily incompetent, but not interested or vested enough to be proactive. Managers rise by attrition, not skill. Benefits are minimal unless you pay yourself.

    Advice to ManagementAdvice

    Sell to Humana before its just an empty shell..

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good People, Good Products, Growth Opportunities, Regular Challenges!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX

    I have been working at Universal American full-time

    Pros

    An organization that does not hide from the realities of its rapidly changing industry landscape, and is "willing to change and adapt" its paradigm to stay relevant and succeed. Promising opportunities to grow with, and within, the firm if you are willing to step-up, work hard, and contribute.

    Cons

    The firm could make better use of technology to ease and smooth day-to-day challenges in getting the work done. In the same vein, a shift is needed towards formalization of processes. Somewhat silo-ed.

    All that said, which organization does not have these challenges?!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Okay company to work for; not great, but okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Houston, TX
    Current Employee - Project Manager in Houston, TX

    I have been working at Universal American full-time (more than 5 years)

    Pros

    Pay is good; challenging workplace; good healthcare

    Cons

    No training; high turn-over rate; no recognition of achievements

    Advice to ManagementAdvice

    The PMO needs a much better framework, something more uniform.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Houston, TX
    Current Employee - Analyst in Houston, TX

    I have been working at Universal American full-time (more than 5 years)

    Pros

    nice building and decent people

    Cons

    serious lack of career path,good employees are driven away as they are expected to cow down to people who have no integrity,they like to say "oh,it's just a disgruntled employee-there is no accountability on their part,people lie and they know it and those people still have their jobs,they treat vendors like royalty and managers stick together even if there is wrongdoing,believe me they have wasted millions while ignoring their employees-work here as a contractor but not an employee

    Advice to ManagementAdvice

    get with it and get new leadership-enough good ole boy nepotism

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer II in Houston, TX
    Current Employee - Applications Developer II in Houston, TX

    I have been working at Universal American full-time (more than an year)

    Pros

    It is a great company to be with. Good leadership. The organization gives you latest technology and tools to work with. It has great team collaboration and open for ideas and improvement.

    Cons

    There is not much choices in moving up the ladder. Performance Reviews are completed for the sake of doing it.

    Advice to ManagementAdvice

    Please find valuable employees and promote them and challenge them.

    Recommends
    Positive Outlook
    Approves of CEO

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