Universal Orlando Resort Reviews

Former Employee – worked at Universal Orlando Resort full-time for more than 3 years

Pros – Unusual work environment, fun energetic people

Cons – Salary was below industry standards

Advice to Senior Management – Continue to get involved

Yes, I would recommend this company to a friend

Current Employee – been working at Universal Orlando Resort part-time for more than a year

Pros – Free park tickets, 35% discount on all merch, HHN, discount on food, any time admission to park as guest.

Cons – Favoritism, crappy positions, team leads/ management, very hard to move up/ get promoted, hard to get your desired schedule, swapping shifts isn't hard but it's a very annoying hassle.

Advice to Senior Management – Do your job and help out on the sales floor. There's honestly 7 of you and you all don't need to be in the office all day without checking on yours stores especially if we're short staffed.

Former Employee – worked at Universal Orlando Resort full-time for more than 7 years

Pros – it's like having a theme park at your disposal. The perks were great. Get to me people from all over the world and also meet celebrities. Halloween Horror Nights, Mardi Gras, Rock the Universe were great events. Great concerts.

Cons – The summer time was brutal and the afternoon rain showers could be bad and flood the parks out.

Advice to Senior Management – Management was great.

Yes, I would recommend this company to a friend

Former Employee – worked at Universal Orlando Resort full-time for more than 8 years

Pros – Universal is a great place to network. The company has an open door policy so employees can always speak with mid-level and upper management about ideas and concerns. The company also provides a great benefits package as well as a good 401K program. Best of all you get to work in a theme park! It's like getting paid to play. Guest service is key at Universal, so you really have to have a passion for the service industry. It is your duty no matter what department you are in to provide exemplary guest service through problem solving and quick thinking.

Cons – Sometimes there can be a communication breakdown. As with any large fast paced company, sometimes communications get "lost in translation" and/or forgotten all together. You really need to stay on your toes and ask a lot of questions to make sure you have all the necessary information to do your job.

Advice to Senior Management – Pay Attention!! Senior Managers, hold your management teams accountable for mistakes, no matter how small. Take care of the hourly employees, they are the life blood of every department. Keep their morale high and your guests will be happy and your business will always yield high returns.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Universal Orlando Resort full-time for less than a year

Pros – Free movie previews. Insurance for PT. Free food often. Enjoy the people there. They hire fun/happy people. I love everyone there. Free park access. Get to sell fun not something boring like insurance or something. All management at GCC is helpful and sweet and I don't feel "outcasted" or "beneath" them as an individual. I haven't had a job in a while and I'm so glad they didn't look at that. They looked at my personality. I really enjoy my job.

Cons – Small break room. No onsite food cafe or anything.

Advice to Senior Management – Maybe move into bigger building? Otherwise, nothing yet. They are always trying to improve something for us and I applaud that.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Universal Orlando Resort

Pros – Complimentary Tickets into the parks
Free admission to a few other parks
Discounted/Free Team Member Meals
Discounts on merch and other foods
Novel work environment

Getting paid to do a job that a five year old could do

Cons – -Anyone in a management position- all afraid to take personal responsibility for faults... at the expense of those who work beneath them

-Lack of communication between departments and managers cost me my job

-If they try to hire you on as seasonal, expect weekly hours within crazy ranges, from ZERO up to THIRTY NINE... you never know

-Very picky about cash balances (and everything else), so beware if you are a tad shaky handling any type of revenue (or happen to have a really bad day) , they will have you being watched and interrogated before you know what's happening

-Most likely will not give you the job you applied for

-Be ready to stand around for hours and hours, feeling like you have nothing to do

Advice to Senior Management – GROW A PAIR OF BALLS and stop tip-toeing around the serious parts. It is unfortunate that I was the victim to this MORE THAN ONCE under your establishment and had lost my job in the end. Have a little more respect to your employees that actually show initiative and maturity... we aren't all alike. Don't attack one limb and expect the others to stay dormant; if you try to poke at one problem, do not expect all of us dumb, idiot hourly workers to not shove the rest right in your face. Honestly, after the treatment I had undergone, all I truly have to say is... "Shame on you."

No, I would not recommend this company to a friend

Current Employee – been working at Universal Orlando Resort

Pros – You get into the park for free.

Cons – All the idiotic and clueless tourists.

Advice to Senior Management – Actually be there for your team members, don't change our schedule the last second and not even tell us about it.

No, I would not recommend this company to a friend

Former Employee – worked at Universal Orlando Resort

Pros – Perks, Free Food, Free Admission, Local Unlike Disney, All Shifts Available and sometimes you have some managers and team members that work with you, the rest are straight aholes.

Cons – Uniform bags. Really? I.D. replacement costs so much money, the point system is horrible, no time to find out information

Advice to Senior Management – Learn how to turn it down a notch. Just because your a manager doesn't mean to come in and get on the employees who are working hard because you had or having a bad day. Help out sometime instead of ordering around sitting and watching.

No, I would not recommend this company to a friend

Current Employee – been working at Universal Orlando Resort

Pros – Free passes- although they are now all digital and harder to give to friends

Chance to meet with the CEO at lunch to give your opinion

Cons – They are all about profit. Sold a parking lot for $$$ even though it costs employees over 20 minutes each way that they are not paid for.

Low pay not comparable to other places in Orlando

They want you to have a degree, if you have a degree in light bulb changing you can get promoted over someone with real experience, and a lesser degree.

Unrealistic hour expectations from part time employees.

Unfair bonuses that skip hard working part timers (who work 30+ hours a week)

A president who does not really care about employees.

Management really is horrible. Like brain washed zombies that so as they are told. If you give some of them a little power (read lord of the flies).

Advice to Senior Management – Stop messing with employees and treat them right. When we were owned by a beverage company it was good. Just because you give free food the week before TSATS does not mean you get good reviews, we are not mushrooms like the board members you report to.

No, I would not recommend this company to a friend

Current Employee – been working at Universal Orlando Resort

Pros – A nice benefit package, fun things to do with your time off, a good place for entry level employment, good working community

Cons – the pay is not competitive to other employers, employee welfare is the bottom consideration for upper-management decisions, very high stress working conditions

Advice to Senior Management – When making decisions to advance the park don't forget about the practicality and ability of getting your employees to there work location in an efficient manner and don't assume that great employees will always be available to hire

Yes, I would recommend this company to a friend