Universal Orlando Resort

www.universalorlando.com
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Universal Orlando Resort Reviews

Updated June 28, 2015
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3.5
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Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
104 Ratings

Pros
  • Free admission for other parks as well as very good benefits (in 20 reviews)

  • The pay is also not bad for an hourly theme park position (in 17 reviews)

Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • There is not a lot of growth available, the hours are very minimum because there are a ton of full-time employees there that get dibs on hours (in 10 reviews)

More Pros and Cons

183 Employee Reviews

Sort: Popular Rating Date
  1. Diagon Alley Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Orlando, FL
    Current Employee - Sales Associate in Orlando, FL

    I have been working at Universal Orlando Resort full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Meeting people from all over the world, team member relationships, health insurance, tuition assistance, comp passes, paid time off, vacation hours, paid holidays

    Cons

    Hard to move up depending on area, working outside for long periods of time, open 365 days a year

    Advice to Management

    Have more one on ones with employees to recognize what career path they are working towards.


  2. Helpful (2)

    Valet Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valet Attendant in Orlando, FL
    Former Employee - Valet Attendant in Orlando, FL

    I worked at Universal Orlando Resort part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits and support for the hard workers were great.

    Cons

    A pooled tip system allows for lazy people and the hard workers recieve little incentive to work harder.

    Advice to Management

    Get rid of the clock milkers and those who do not want to work.


  3. Its a Theme Park

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Orlando, FL
    Current Employee - Security Officer in Orlando, FL

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Great company, really takes care of team members. Good benefits such as tuition assistance and crisis assistance. The company sponsors tons of fun activities through out the year. Lots of potential for movement.

    Cons

    Wages are a bit low compared to other jobs but the company is working on that and the benefits package makes up for it.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Lots of perks and discounts!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free passes every quarter, free admission to Busch Gardens and Sea World, movie screenings, discounts for car repair, hotels, restaurants, on site pharmacy,etc. The list goes on and on!

    Cons

    The only downside is that the company is not unionized. If managers don't like you personally they get rid of you. I've seen it happen many times through the years. Also you must understand that you may be required to work all holidays especially if you're a new employee.

    Advice to Management

    I've seen managers come and go. My advice to them would be to remain fair and consistent with your employees. Every year TSAT (team member satisfaction) surveys are completed, and you don't want your team to rate you poorly.


  6. Killing me slowly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entertainment Escort
    Current Employee - Entertainment Escort

    I have been working at Universal Orlando Resort full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits. The full time benefits are the only reason to stay with the company. Medical, eye, dental are all great and hard to find a company that will match such a package.

    Cons

    Working in Entertainment your management changes every six months so by the time one gets settled in they move them. The pay is deplorable for the amount of issues we have to deal with every day. Any individuality is wiped a way and you are just another corporate minion.

    Advice to Management

    The management changes so fast and so often that its pointless trying to give advice since it falls on deaf ears unless you are a favorite because this department is like being back in High School.


  7. It's a lot like show business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stocker in Orlando, FL
    Current Employee - Stocker in Orlando, FL

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    On the up side, your job can be pretty interesting on a day to day basis, and you can often see and meet celebrities. Also the health benefits are great and the perks are nice.

    Cons

    On the down side, much like show business, you'll only get ahead if you suck up to the right people. Plus it's an absurd amount of work for practically no pay, the annual raises are less than 5%, and the working conditions are often pretty rough.


  8. I miss the people I used to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wardrobe Attendant in Orlando, FL
    Former Employee - Wardrobe Attendant in Orlando, FL

    I worked at Universal Orlando Resort (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Tickets, You meet great people, flexible hours

    Cons

    Low wages, on your feet for most of the day.


  9. Revenue Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits for self and family
    On site clinic and pharmacy
    Comp tickets and discounts
    Flexible schedule

    Cons

    Favoritism, no appreciation or acknowledgement for employees, just a number in the company,

    Advice to Management

    Listen to your staff


  10. Busser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Freelance Writer in Moorpark, CA
    Former Employee - Freelance Writer in Moorpark, CA

    I worked at Universal Orlando Resort part-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Nice atmosphere, understanding managers and helpful benefits.

    Cons

    Difficult coworkers, unusual break times, and edgy reprimandiment protocol.

    Advice to Management

    Be more one on one with older staff


  11. front desk

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort

    Recommends
    Recommends

    Pros

    Tickets, Flex hours and great co workers

    Cons

    working holidays or 3rd shift

    Advice to Management

    they have to follow what is policies are pasted down



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