Universal Orlando Resort Reviews

Updated September 3, 2015
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3.5
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Universal Orlando Resort CEO Bill Davis
Bill Davis
110 Ratings

Pros
  • Free admission for other parks as well as very good benefits (in 20 reviews)

  • The pay is also not bad for an hourly theme park position (in 17 reviews)

Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • There is not a lot of growth available, the hours are very minimum because there are a ton of full-time employees there that get dibs on hours (in 10 reviews)

More Pros and Cons

201 Employee Reviews

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  1. Great place to work!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort part-time

    Pros

    You're treated like an individual. Your Team Leads and Managers truly care about you and they show it.

    Cons

    Hours can be long and you can have rough days, but overall it's an amazing place to work.


  2. Universal is amazing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attractions Attendant in Sanford, FL
    Former Employee - Attractions Attendant in Sanford, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Universal Orlando Resort (More than a year)

    Pros

    Amazing management Fantastic attractions Amazing benefits Great coworkers

    Cons

    Parking situations Negative guest situations Wardrobe shortages


  3. You feel part of the family and that the most important asset in the Universe is you!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Full Service in Orlando, FL
    Current Employee - Food and Beverage Full Service in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (Less than a year)

    Pros

    Benefits, amazing friends and co-workers! Discounts, free park admission all year no black out dates. Hotel rates $50 and $75 at premier on site hotels with free express passes! An $89 value for each room member.

    Cons

    Be patient. Lots of training. Especially opening a new venue!

    Advice to Management

    Keep doing what you're doing!


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  5. Good Company, low pay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Awesome company with great benefits, they will treat you well and hire good people

    Cons

    Long hours, low pay at the beginning, depending on the job, it may be exhausting and hard to get information to upper managers

    Advice to Management

    listen to the employees under you, and constantly talk with them to see if they have a desire to further themselves in the compay


  6. I'd still recommend this job to others

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attractions Operations in Orlando, FL
    Current Employee - Attractions Operations in Orlando, FL

    I have been working at Universal Orlando Resort part-time (More than a year)

    Pros

    Flexible, consistent, willing to work with you. Good benefits and hours

    Cons

    Management team can show overly excessive favoritism and there's no effective means of improving forward progress if you want to earnestly move up without brown nosing


  7. Revenue Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Revenue Operations in Louisville, KY
    Former Employee - Revenue Operations in Louisville, KY
    Recommends

    I worked at Universal Orlando Resort full-time (More than a year)

    Pros

    Fast-paced environment; opportunity to work with and meet people from all around; able to build inter-departmental connections fairly quickly; fun & busy atmosphere.

    Cons

    Low pay rate; the hours can be rough (late park closings, Halloween Horror Nights, special events).


  8. Clicky

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Bartender in Orlando, FL
    Current Employee - Bartender in Orlando, FL
    No opinion of CEO

    Pros

    Easy to get hired....good money if you get the right bar

    Cons

    no breaks, and immature managers and staff. Nepotism and Cronyism

    Advice to Management

    break up unethical workplace relationships


  9. Scenic Painter.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scenic Painter in Orlando, FL
    Current Employee - Scenic Painter in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    Good pay, Great benefits. Fun work environment. Many opportunities to move up in the company if you go back to school and pursue a degree. Universal helps pay for it .

    Cons

    Gotta know somebody who knows somebody to advance in the company.


  10. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent benefits, management is okay, very easy to work your way up through the company.

    Cons

    Poor pay, summer hours can get rough. If you move up to management positions they love to move you around to different departments so you need to be prepared to embrace change.


  11. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Orlando, FL
    Current Employee - Server in Orlando, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Free passes, really good money, restaurant is always busy no matter the day, free food if you work food & bev, don't have to wash your uniform.

    Cons

    Going through wardrobe is annoying, the uniform is so hot & hideous, they don't seem to care about good service even though that's their motto, they seem to just want to reach the highest sales goal to get their bonuses at the expense of the servers & guests, the kitchen is VERY inconsistent & it's super frustrating & stressful atmosphere just becuz inconsistencies exist everywhere & you are still expected to do everything. Universal also doesn't seem to really care if servers get tipped or not.

    Advice to Management

    Stop focusing on your bonuses and start focusing on your employees. Stop jamming people into the restaurant just to make sales.



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