Universal Orlando Resort

  www.universalorlando.com
  www.universalorlando.com

Universal Orlando Resort Reviews

Updated November 25, 2014
Updated November 25, 2014
144 Reviews
3.7
144 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
86 Ratings

Review Highlights

Pros
  • Free admission to SeaWorld & Busch Gardens (but not free parking) (in 20 reviews)

  • The pay is also not bad for an hourly theme park position (in 17 reviews)


Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • They skirt around giving people benefits by having them work full time hours as a "seasonal" employee (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attractions Supervisor in Portland, OR
    Former Employee - Attractions Supervisor in Portland, OR

    I worked at Universal Orlando Resort full-time (more than an year)

    Pros

    Really fun and challenging. Enjoyed the culture and being in the park all the time.

    Cons

    Could be stressful during the seasonal shifts but that would be the only downside. Hours increased.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant in Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL

    I have been working at Universal Orlando Resort part-time (more than 3 years)

    Pros

    Free park admission to both Islands of Adventure and Universal, CityWalk, Sea World, Busch Gardens, discounts on merchandise and food. If you're friendly with leads/supervisors, you can move up within months. Working at Universal is fun and relatively easy if you have basic customer service skills, and your customer service skills will develop immensely from the different guests you will encounter. Tons of employees, so it's really easy to meet friends. Very flexible with attendance and scheduling.

    Cons

    If you're not good friends with leads/supervisors, moving up is very challenging. Extreme favoritism by supervisors. One person will get fired for doing something wrong, the next week another person will do the exact same thing but will not be fired simply because they're friendly with higher ups. Supervisors will promise you promotions that you likely won't receive. Guests will treat you like absolute trash. Universal does not completely compensate you for dress/walk to location time. It takes me at least 23 minutes to get dressed and walk to work, but they pay you for 15. Maybe we're supposed to run in the heat?

    Advice to ManagementAdvice

    There needs to be more consistency among supervisors. It becomes very confusing when one supervisor explains a procedure one way, and then the next week another supervisor writes you up for doing what supervisor 1 requested. Supervisors need more training and need not treat us like we're completely disposable (even though we all know that we are). Listen to your employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Universal Orlando

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort full-time

    Pros

    Free entrance to the park and free tickets for friends. Some of the supervisors were really good while others were terrible, just like any job. Made some good friends there.

    Cons

    Crappy pay, tough to get 40 hours and overtime is never allowed unless its holidays or extremely short staffed. Moving up is all politics.

    Advice to ManagementAdvice

    Pay more or do better at scheduling 40 hours. People can't live off of 30 hours at $9 an hour

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Awesome time, many different situations to build your expertise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Orlando, FL
    Current Employee - Security Officer in Orlando, FL

    I have been working at Universal Orlando Resort full-time (more than an year)

    Pros

    Many benefits. Tight group of friends that look out for each other.

    Cons

    Shift choice isn't always an option.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great experience. Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Orlando, FL
    Former Employee - Supervisor in Orlando, FL

    I worked at Universal Orlando Resort full-time (more than 3 years)

    Pros

    Fun place to work, with nice perks for management team. You work in an environment where you can make an impact on people's day.

    Cons

    The pay is extremely low for the responsibility. Also, past experience outside of the theme park industry is not always recognized.

    Advice to ManagementAdvice

    Need more leaders in management positions. Many know how to manage operations, but need improvement in people management.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    S. O. P...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Universal Orlando Resort full-time (less than an year)

    Pros

    Fun atmosphere with new projects and shows constantly cycling to keep the work fresh. Good perks for tix and events.

    Cons

    As management the hours can be excessive within entertainment. Hiring and promotion ladder has become incestuous and there is a severe lack of new blood. Too many years working from the same model with same people and minimal time to see the outside industry and gain knowledge and ideas.
    From the art side. They are spot on. New and fresh and keep evolving. Tech is stuck.

    Advice to ManagementAdvice

    Add head count to lower the load on managers. Not just techs, more mid management personel with decision making ability.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Sucks!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attractions Attendant in Orlando, FL
    Former Employee - Attractions Attendant in Orlando, FL

    I worked at Universal Orlando Resort part-time (more than an year)

    Pros

    very flexible when it comes to your hours.

    Cons

    allot.of favoritism, and if you get in trouble everyone will know your business leads will tell one coworker then that coworker will tell another and so on so i out in my noticed and found a better job.

    Disapproves of CEO
  9.  

    Great place to work if you like going to the parks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Cook in Orlando, FL
    Current Employee - Second Cook in Orlando, FL

    I have been working at Universal Orlando Resort part-time (less than an year)

    Pros

    I like that I can get into the park at anytime. Also if you are full time the benefits are pretty good.

    Cons

    City walk is open till 2am so if you don't want to get home at 3-4am this may not be for you.

    Advice to ManagementAdvice

    Look at the team members and help them grow. I see to many good people overlooked because management is to busy to develop new and old team members. It shouldn't be you get promoted just because you know someone and didn't earn it. This makes for unhappy team members.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    a good entry into the job world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    I worked at Universal Orlando Resort full-time (more than 3 years)

    Pros

    great benefits, great friends to be made, decent pay

    Cons

    management is incompetent. no real chances to move up unless you're best friends with the managers and they favor you for the way you give them information on other coworkers (very high school like)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Great place to work, besides the business politics...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort

    Pros

    access to the attractions, team member previews, free turkeys at thanksgiving, cultural diversity, discounted movie tickets and free movie previews; good training opportunities, and room for growth within the company if you know the right people...

    Cons

    Management sometimes becomes preferential to their friends giving them better work opportunities and promotions over others who worked hard and in essence were better suited for roles based on past experiences and education.

    Recommends
    Positive Outlook
    No opinion of CEO

Universal Orlando Resort Photos

Wizarding World of Harry Potter Grand Opening
Universal IT Quarterly Town Hall - February 2009

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