Universal Orlando Resort

www.universalorlando.com
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Employee Reviews

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  1.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage
    Current Employee - Food and Beverage

    I have been working at Universal Orlando Resort

    Pros

    Free complimentary tickets, discounts throughout central Florida, good benefits. Its also pretty easy to get full time status if you work hard. Great team members and good atmosphere. Fun place to work.

    Cons

    Low pay and it can get hectic at times.

    Advice to ManagementAdvice

    Can't think of anything.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Data Analyst at Universal Orlando Resort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Data Analyst in Orlando, FL
    Current Contractor - Data Analyst in Orlando, FL

    I have been working at Universal Orlando Resort as a contractor (less than a year)

    Pros

    Great leadership, Positive Culture, One of the Best Places to Work For In Orlando

    Cons

    Not Many That I Can Share

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
  3.  

    messy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort

    Pros

    free park entry, and that's it

    Cons

    it's a stressful high-turnover job at which most people don't make it a year: broken hardware, broken software, 60 degree indoor temperatures, QA teams that don't improve quality, and to top it all off it's possible to lose one's job for absolutely no reason (can cost $5000-$10000 to be unemployed)

    Advice to ManagementAdvice

    Stop using obsolete or otherwise broken software. Replace malfunctioning hardware. Set the indoor temperature to 72. Fire the QA team, or make them do some real work. Progressive discipline is better than a 1-strike policy; don't be so heavy-handed. Don't claim to have an "open door" policy if you don't, or if it just doesn't work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It's only worth it for the perks & benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Universal Orlando Resort full-time

    Pros

    Benefits, ok scheduling, good peer interaction, other perks

    Cons

    Unorganized company (at least my dept). Very little care for those on the frontline

    Advice to ManagementAdvice

    Your employees have amazing ideas if you guys would listen more

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Awesome time, many different situations to build your expertise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Orlando, FL
    Current Employee - Security Officer in Orlando, FL

    I have been working at Universal Orlando Resort full-time (more than a year)

    Pros

    Many benefits. Tight group of friends that look out for each other.

    Cons

    Shift choice isn't always an option.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attractions Supervisor in Portland, OR
    Former Employee - Attractions Supervisor in Portland, OR

    I worked at Universal Orlando Resort full-time (more than a year)

    Pros

    Really fun and challenging. Enjoyed the culture and being in the park all the time.

    Cons

    Could be stressful during the seasonal shifts but that would be the only downside. Hours increased.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great experience. Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Orlando, FL
    Former Employee - Supervisor in Orlando, FL

    I worked at Universal Orlando Resort full-time (more than 3 years)

    Pros

    Fun place to work, with nice perks for management team. You work in an environment where you can make an impact on people's day.

    Cons

    The pay is extremely low for the responsibility. Also, past experience outside of the theme park industry is not always recognized.

    Advice to ManagementAdvice

    Need more leaders in management positions. Many know how to manage operations, but need improvement in people management.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant in Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL

    I have been working at Universal Orlando Resort part-time (more than 3 years)

    Pros

    Free park admission to both Islands of Adventure and Universal, CityWalk, Sea World, Busch Gardens, discounts on merchandise and food. If you're friendly with leads/supervisors, you can move up within months. Working at Universal is fun and relatively easy if you have basic customer service skills, and your customer service skills will develop immensely from the different guests you will encounter. Tons of employees, so it's really easy to meet friends. Very flexible with attendance and scheduling.

    Cons

    If you're not good friends with leads/supervisors, moving up is very challenging. Extreme favoritism by supervisors. One person will get fired for doing something wrong, the next week another person will do the exact same thing but will not be fired simply because they're friendly with higher ups. Supervisors will promise you promotions that you likely won't receive. Guests will treat you like absolute trash. Universal does not completely compensate you for dress/walk to location time. It takes me at least 23 minutes to get dressed and walk to work, but they pay you for 15. Maybe we're supposed to run in the heat?

    Advice to ManagementAdvice

    There needs to be more consistency among supervisors. It becomes very confusing when one supervisor explains a procedure one way, and then the next week another supervisor writes you up for doing what supervisor 1 requested. Supervisors need more training and need not treat us like we're completely disposable (even though we all know that we are). Listen to your employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Universal Orlando

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort full-time

    Pros

    Free entrance to the park and free tickets for friends. Some of the supervisors were really good while others were terrible, just like any job. Made some good friends there.

    Cons

    Crappy pay, tough to get 40 hours and overtime is never allowed unless its holidays or extremely short staffed. Moving up is all politics.

    Advice to ManagementAdvice

    Pay more or do better at scheduling 40 hours. People can't live off of 30 hours at $9 an hour

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    S. O. P...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Universal Orlando Resort full-time (less than a year)

    Pros

    Fun atmosphere with new projects and shows constantly cycling to keep the work fresh. Good perks for tix and events.

    Cons

    As management the hours can be excessive within entertainment. Hiring and promotion ladder has become incestuous and there is a severe lack of new blood. Too many years working from the same model with same people and minimal time to see the outside industry and gain knowledge and ideas.
    From the art side. They are spot on. New and fresh and keep evolving. Tech is stuck.

    Advice to ManagementAdvice

    Add head count to lower the load on managers. Not just techs, more mid management personel with decision making ability.

    Recommends
    Positive Outlook
    Approves of CEO

Universal Orlando Resort Photos

Wizarding World of Harry Potter Grand Opening
Universal IT Quarterly Town Hall - February 2009

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