Universal Orlando Resort

  www.universalorlando.com
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Universal Orlando Resort Reviews

Updated August 16, 2014
Updated August 16, 2014
121 Reviews

3.9
121 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
71 Ratings

Review Highlights

Pros
  • Free admission to SeaWorld & Busch Gardens (but not free parking) (in 17 reviews)

  • Lots of free entertainment with access to the theme parks (in 15 reviews)


Cons
  • Low pay and (some) management with no real experience (in 12 reviews)

  • part timers, who can easily work full time hours year round get NOTHING (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Universal Orlando

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actor  in  Orlando, FL
    Former Employee - Actor in Orlando, FL

    Pros

    Everything is awesome about this employer

    Cons

    none, there are no cons I have seen with this company

    Advice to ManagementAdvice

    none, management was great during my time there

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Universal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Character  in  Orlando, FL
    Former Employee - Character in Orlando, FL

    Pros

    They are usually very flexible with their scheduling, and being in entertainment could be as enjoyable to the employee as to the guest

    Cons

    The environment can seem very "cliquish", with otherwise decent performing employees being looked down on as "poor" because they don't belong the their fellow employee's clique.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Has potential to be a great place to work but they have a long way to go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great co-workers, access to the parks, comp passes, vision/dental benefits and a career network department for those interested in advancing their careers. Feedback initiatives to improve the company are great.

    Cons

    Company culture is sometimes not very helpful. There is an elitism present in the exempt ("regular"), full-time employees that is highly resented by the non-exempt ("casual"), part-time employees. Opportunities for advancement are not very straight-forward and it feels like you have to jump hoops. Some departments ( ie. security) are held to a different standard of guest service than others. Employees are only equal in the sense that we all get tickets to the parks.

    Advice to ManagementAdvice

    Stop the elitism. We all work for the same company and most of you started at the bottom too.
    Hold all employees regardless of department or status to the same standard of guest service. If you are on stage, you should be required to exemplify our company values as well.

    Neutral Outlook
    No opinion of CEO
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  5.  

    Attraction attendant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fun job, meet lots of great people. Good benefits. A company!

    Cons

    Some long hours and some weeks working very little hours. Hours can be inconsistent at times. Just depends on the season.

  6.  

    Magical Job at the Wizarding World of Harry Potter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Cashier  in  Orlando, FL
    Current Employee - Food Service Cashier in Orlando, FL

    Pros

    I absolutely love my job. There are always going to be some issues (see "Cons"), but obviously that is true of any position. I have some great co-workers who are both good at their job and fun to work with (including some wonderful managers/team captains), and I get to interact with guests from all over the world. Plus, I work in the Wizarding World of Harry Potter, so it's a fun, fast-paced environment, and you can always share some magic with the guests by talking to them about Harry Potter.

    Cons

    Sometimes the managers make up frustrating rules (i.e. no trading shifts during the holidays), and some co-workers are slow/don't care, which in turn means more work for everyone else

    Advice to ManagementAdvice

    Have the managers and team captains connect with the lower-level employees more. I've worked there seasonally for a few years now and some managers/team captains still ask me if I'm new.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Fun place for a while, but you're really just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant  in  Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL

    Pros

    - Free park admission with no blackouts, free parking all the time, free tickets for friends, good merchandise discount especially during the holidays.
    - Free admission to SeaWorld & Busch Gardens (but not free parking)
    - Discounts at many local retail and restaurant locations
    - Easy to pick up extra hours by taking over another employee's shift
    - Plentiful hours during peak
    - Holiday pay for part-timers (after 90 days of working - don't start in October-December unless you want to get screwed out of 6+ paid holidays)
    - Most supervisors at least act like they care. There are some really stellar leads, supervisors and managers that can make a venue a great place to be in spite of all the negatives.
    - Most front-line employees are actually pretty great people. They are what makes it a fun place to work and you will probably make lots of friends. They're usually really fun people, especially in attractions.
    - Even if you don't know a single word of Spanish, you will pick it up very quickly. Other team members are very helpful, especially with the phrases you will need the most.
    - The company does try to show it cares about it's employees in some ways. Free turkeys at Thanksgiving, team member appreciation parties, advanced film screenings, and employee enrichment (like offering a free class in ASL)
    - Full-time positions are available for front-line, it just may be a year or more before it's offered.
    - Good at keeping front-line informed of what's going on in the park through internal communication efforts.

    Cons

    - Wizarding World costumes are a joke. Horribly uncomfortable in essentially all weather conditions and so strict on accessories that you can't get comfortable. If you work in a venue with different temperatures depending on your position, you will be either too hot or too cold for half your shift. The provided jackets do not keep you warm, and if you wear a thermal, you'll be burning up anytime you're inside. No shorts, and for some reason all of the costumes have at least one piece that is unnecessarily hot - sweatervests, padded pants, padded 3/4-length sleeves, velour spats, corduroy hats ... in Florida!! Forget the raincoat, you're going to get soaked anyway and no one's going to care. Suck it up, buttercup. You can't keep a water bottle on you - it has to be stowed out-of-sight in a designated location, which might not be anywhere near where you're actually working, and you aren't allowed to drink from it in front of guests. I've never worked anywhere that cared so little for their employee's comfort or health.
    - You will get stuck in position for hours, even though you'll be told "that should never happen." Someone will take too long on break because there's no accountability, or a supervisor will pull someone out and forget that everyone else is stuck. Take your lunch break at your first opportunity, even if it's 30 minutes after your shift starts, because you may not get another chance.
    - All employee cafeterias except the Bistro near wardrobe have such terrible hours that you'll only take break when they're open about 50% of the time. Bring your lunch.
    - Their resolution to the parking situation is a joke. Taking the shuttle from the Citywalk garage adds an extra 30 minutes to your commute.
    - Have to change on-site (unless you're full-time and work somewhere that allows you to take your costume home), adding another 20 minutes to your commute when factoring in finding clothes, changing and walking to your venue. All in all, people should not have to arrive on property an hour before their shift starts just to have any hope of walking into their venue on time.
    - Upward movement is ridiculously difficult and you usually have to be with the company several years before moving up, unless you're in a very high-turnover venue. Even if you have previous management experience, they don't care. They want to see you take on "projects" (which are usually artsy/crafty or volunteer) to "stand out," rather than paying attention to who the good workers, leaders and mentors actually are. As a result, a lot of really great people get left behind.
    - Super quick to blame front-line employees for everything. If you make a mistake, you are going to hear about it and hear about it and hear about it. If you forget to initial something, you get a negative review. If a guest sneaks something by you, you're either going to get a negative review or a safety violation, depending on what it is. If something out of the ordinary happens on an attraction, management tries to pin a safety violation on whoever is standing nearby. They will make safety violations out of really, really dumb stuff just because someone has to get blamed, even if it was clearly something a guest did. If you have anything negative in your file, you are stuck for 6 months. You can't get promoted or transferred. Certain leads are more likely to give negatives than positives. They hand out little incentive cards that can be collected to turn in for bigger prizes, but that's really the only positive reinforcement I've seen. Usually it's negative.
    - Constantly changing policies. Every shift starts with a meeting where you usually hear about some new change to policies, and the change usually just makes your job harder.

    Advice to ManagementAdvice

    Work a shift as front line every now and then. When you see the challenges the average attractions attendant is faced with constantly, you might rethink some of the policies that end up making their jobs continuously more difficult. When everything from parking, to wardrobe, to eating, to even staying hydrated is more difficult than it should be, something is majorly wrong.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fun environment. Great work life balance. Awesome product. Rapidly growing successful business.

    Cons

    Certain back of house business divisions are undervalued and underpaid despite excellent performance.

    Advice to ManagementAdvice

    Keep doing what you're doing, but also invest in current employees in order to retain good talent.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I grew to really dislike this job, but there are worse things out there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attractions Attendant  in  Orlando, FL
    Former Employee - Attractions Attendant in Orlando, FL

    Pros

    Good benefits, flexible schedule, and fun people to work with (most of the time)

    Cons

    Shitty, shitty guests, and questionable leadership

    Advice to ManagementAdvice

    Don't forget what it's like to be making minimum wage.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Engineers were very willing to help out interns but lacked enough significant projects for us to work on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Services - Engineering Intern  in  Orlando, FL
    Former Employee - Technical Services - Engineering Intern in Orlando, FL

    Pros

    Very relaxed and easy going working environment yet still had the "urgency to get things done" mentality. Everyone was very friendly and helpful while being professional. Working with other interns made it more fun.

    Cons

    The internship was loosely structured. All work was basically helping the other engineers with projects or duties that they had no time for. Hard to put some of these tasks on a resume. Also found myself asking for work to gain as much experience as I could from the internship.

    Advice to ManagementAdvice

    Go back to assigning the interns to engineers - in other words, one engineer mentors one or two interns. Possibly have a rotation of assignments.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great coworkers hampered by difficult management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Industrial Engineer  in  Orlando, FL
    Former Employee - Industrial Engineer in Orlando, FL

    Pros

    My coworkers in every department I worked in where all inline with my business goals and made great team members, The company's benefit structure is easy for young professionals to understand

    Cons

    Management was subjective and could sometimes make decisions based on likeability rather than business success, poor communication from management at times

    Advice to ManagementAdvice

    Allow for more mobility between departments and foster diverse opinions instead of hiring based on who sounds more like you

    Recommends
    Positive Outlook
    Approves of CEO

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