Universal Protection Service

  www.universalpro.com
  www.universalpro.com

Universal Protection Service Reviews

Updated October 21, 2014
Updated October 21, 2014
126 Reviews
2.4
126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steve Jones
29 Ratings

Review Highlights

Pros
  • The company is growing rapidly, increasing in size, revenue and client base (in 4 reviews)

  • Great place to start out and hone your skills, vast locations to work, pay is decent, will work with schedule for parents (in 4 reviews)


Cons
  • Low pay, unprofessional office employees, unprofessional post commanders (in 8 reviews)

  • No paid time off, benefits don't meet Obama Care standards, no set schedule/odd hour (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer in Los Angeles, CA
    Former Employee - Security Officer in Los Angeles, CA

    I worked at Universal Protection Service full-time (more than 3 years)

    Pros

    Decent pay, possibilities for growth in business

    Cons

    Horrible management, very unprofessional, no care for employees

    Doesn't Recommend
  2.  

    I've been with this company now for roughly a month and a few days.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Professional in Raleigh, NC
    Current Employee - Security Professional in Raleigh, NC

    I have been working at Universal Protection Service full-time

    Pros

    The hours are very flexible, they have a solid benefits package, nice hustle if you're just looking for something laid back on the side. Depending on where you're placed at for working there are some nice perks.

    Cons

    For the small amount of pay there is a lot of responsibility management ask for, communication is not the very best. Organization can be better and always be careful who you work with. As quick as people can smile in your face they can stab you at the same time.

    Advice to ManagementAdvice

    Communication needs to be better. Organization can use a ton of improvement. There needs to be more people in management who actually understands the value of people skills.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Supervisor in Atlanta, GA
    Current Employee - Security Supervisor in Atlanta, GA

    I have been working at Universal Protection Service full-time (more than an year)

    Pros

    Helping Others kindness loving dependable

    Cons

    Some Residents aquire a lot of attention

    Advice to ManagementAdvice

    Communication

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Security professional's are people to.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Universal Protection Service (more than an year)

    Pros

    Steady work
    Uniforms provided.
    Nothing else is good about them.

    Cons

    No vacation.
    No sick time.
    No notice of advancement opportunities.
    Payroll issues if you work outside your assigned shift.

    Advice to ManagementAdvice

    Offer vacation and sick time.
    Listen to the needs of your staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A pretty good company that could do a little better...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Security Director in Detroit, MI
    Current Employee - Assistant Security Director in Detroit, MI

    I have been working at Universal Protection Service full-time (more than an year)

    Pros

    Very professional and progressive organization.

    Cons

    Salaries are limited and controlled by clients.

    Advice to ManagementAdvice

    Offer company-sponsored salary increases based on performance.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Has been great so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Protection Service full-time (less than an year)

    Pros

    Opportunity to grow and gain experience

    Cons

    depending on your location your experience will be different

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    There is money to make if you want to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patrol Supervisor in San Diego, CA
    Current Employee - Patrol Supervisor in San Diego, CA

    I have been working at Universal Protection Service full-time (more than 3 years)

    Pros

    Flexibility within schedule
    On-time pay
    Easy transfer with the company branches.

    Cons

    Little advancement; they tend to look outside first when there is a new opening.
    You have to stand up for yourself or you get treated like a tramp.

    Advice to ManagementAdvice

    Hire from within.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I have been working at Universal Protection Service

    Pros

    Its easy to get hired, its easy to keep your job and they help you get your guard card if you don't already have one.

    Cons

    very unprofessional, very who-you-know, they mess up on your checks, its hard to transfer, they don't pay much

  10. 1 person found this helpful  

    UPS Sacramento

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Guard in Sacramento, CA
    Former Employee - Security Guard in Sacramento, CA

    I worked at Universal Protection Service part-time (less than an year)

    Pros

    They will hire you If you haven't worked for them before

    Cons

    The office is run by a bunch of Devry-level amateurs that are too scared to stick up for their guards. Training and screening is lackluster to non-existent. So is the pay.

    Advice to ManagementAdvice

    Use psych tests for screening. I can't believe the kind of people you let slip through. And stay on top of your payroll.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    At the operations level, they seem to have lost the personal touch with their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Charlotte, NC
    Current Employee - Security Officer in Charlotte, NC

    I have been working at Universal Protection Service full-time (less than an year)

    Pros

    Compensation is fair, and they have regular assignments. Fellow officers are decent people and there is mutual respect given the type of employment this is.

    Cons

    Training can be either over the top or non existent. Much of the training is mental regulating to the type of job and the point of view you must adopt being a "security professional" However trying to get an acknowledgment of a text or a message sent to managers is past ridiculous! This is across the board!

    Advice to ManagementAdvice

    Show your employees you value them by communicating with them on a regular basis, not just when you want something from them, like to cover a shift. Then all of a sudden they remember you are in the world. You will continue to have major shrinkage until you learn how to at least acknowledge the core your business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Universal Protection Service Photos

Looking over Sacramento.

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