Universal Protection Service

  www.universalpro.com
  www.universalpro.com

Universal Protection Service Reviews

Updated November 14, 2014
Updated November 14, 2014
140 Reviews
2.4
140 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steve Jones
33 Ratings

Review Highlights

Pros
  • The company is growing rapidly, increasing in size, revenue and client base (in 4 reviews)

  • Great place to start out and hone your skills, vast locations to work, pay is decent, will work with schedule for parents (in 4 reviews)


Cons
  • Low pay, unprofessional office employees, unprofessional post commanders (in 8 reviews)

  • No paid time off, benefits don't meet Obama Care standards, no set schedule/odd hour (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Adequate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - "Retail Security Professional" in Bensalem, PA
    Current Employee - "Retail Security Professional" in Bensalem, PA

    I have been working at Universal Protection Service full-time (more than an year)

    Pros

    Depending on your post it can completely change your perspective on security.
    Tons to learn about dealing with people, equipment, skills and training unique to the job.
    Lots of opportunities to pick up hours if you're part time.
    Very accommodating as a second job and part-time employees pretty much get to make their own schedule.
    frequent opportunities for personal growth with the correct mindset.
    Paid breaks.
    Often unsupervised.
    Rarely have to rush.
    Paid weekly in the Northeast.
    Anniversary bonus of one week's pay in place of vacations every year.
    Pay is often a few dollars above minimum wage while having to do almost nothing.
    High turnover frequently frees up full-time positions.

    Cons

    Full-time employees have almost no control over their schedule and get erratic hours.
    FIrst shift, supervisor, director and assistant director positions are often locked down.
    Retail locations will have you working every weekend.
    Stagnant pay rate.
    Frequent micromanagement from the client's corporate security to justify their positions which just ends up taking away from the actual patrol functions regardless of a particular site's crime statistics.
    No sick days.
    Pricey benefits that don't cover dental or vision.
    Corporate's sketchy and slow with raises and back pay.
    Found my site understaffed since one employee getting sick or going on vacation would give everyone a loopy schedule that week.
    Have to wait for relief before leaving.

    Advice to ManagementAdvice

    Unrealistic but, if you're going to offer such expensive insurance, at least give us back our sick days.
    Better paid, trained and rested employees are happy employees that paint a better image of your company for the public.
    Again unrealistic but enforced steady schedules would also be pretty great for keeping all of the employees rested and better able to maintain an adequate work/life balance.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Security officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer in Dallas, TX
    Former Employee - Security Officer in Dallas, TX

    I worked at Universal Protection Service full-time (more than an year)

    Pros

    Very stress free work environment depending on your post. Relatively no prior experience required and a decent pay. Their biggest problem is that they cannot hire enough people.

    Cons

    If someone calls in sick or doesnt show up you must continue work until relieved. The uniforms are cheap and uncomfortable.

    Advice to ManagementAdvice

    invest more in worker uniforms.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Working a year for this company has been great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Universal Protection Service

    Pros

    Higher pay than most firms, health coverage, easy work.

    Cons

    Although it is higher pay than most firms, it is still low pay.

    Advice to ManagementAdvice

    Save money

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    New and interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Santa Monica, CA
    Current Employee - Security Officer in Santa Monica, CA

    I have been working at Universal Protection Service full-time (less than an year)

    Pros

    This company is the largest non armed security provider is los angeles. The compensation is based on experience but it does pay more than minimum wage. There is room for growth. Hours can be long but the pay for you hours worked even lunch with unlimited overtime.

    Cons

    No paid vacation or profit sharing. There is no real training provided to perform the job. Finding a full time shift can be difficult unless your availability is open.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Lower Level Management Needs Help

    • Work/Life Balance
    Former Employee - Security Officer in San Marcos, CA
    Former Employee - Security Officer in San Marcos, CA

    I worked at Universal Protection Service full-time (more than an year)

    Pros

    A lot of down time allowing you to work on personal development. Extremely easy workload. No work required outside of work hours. Regular schedule.

    Cons

    Quality of people you work with varies an extensive amount. Very little job responsibility at most sites. Not a challenging job in the slightest.

    Advice to ManagementAdvice

    Know who your employees are so you can best utilize their skills.

  7.  

    A lot of overtime

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Protection Service

    Pros

    -A lot of overtime
    -Good coworkers

    Cons

    Long hours standing
    little pay
    bad management

  8.  

    Overall it has been a good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Guard in Alameda, CA
    Current Employee - Security Guard in Alameda, CA

    I have been working at Universal Protection Service full-time (more than 5 years)

    Pros

    Best part about working with the company would be stable hours and overtime where applicable. Also once your a full time employee, you get to be in the union. Good health,vision and dental package as well.

    Cons

    Management is nice and helpful but actual clients who you may work for aren't as pleasant. As a reviewer posted already, we are contractors and if the client wants to remove you , they can, for any reason or NO reason unfortunately.

    Advice to ManagementAdvice

    Work on getting more sites and then put those who have been with the company priority.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Decent Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Protection Service

    Pros

    Multiple locations you can work at and they can be flexible with hours to work with your schedule

    Cons

    Management lacks communication, you will get called by three different managers for the same thing and their offices are right next to each other. No benefits at all.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Regular Security Conpany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer in Charlotte, NC
    Former Employee - Security Officer in Charlotte, NC

    I worked at Universal Protection Service full-time (more than an year)

    Pros

    The pay was good for starting off with and there were some good site I work at, If there is over-time, it was available and you were pay on time

    Cons

    There some wrong with the vacation time, you can only get paid vacation time when your anniversary date. which wasn't so great, because if you needed time off or vacation days, you will not be paid for it.

    Advice to ManagementAdvice

    Need look out for good worker that deserves the rewards.

  11. 1 person found this helpful  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer in Los Angeles, CA
    Former Employee - Security Officer in Los Angeles, CA

    I worked at Universal Protection Service full-time (more than 3 years)

    Pros

    Decent pay, possibilities for growth in business

    Cons

    Horrible management, very unprofessional, no care for employees

    Doesn't Recommend

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