Universal Service Administrative Company

www.usac.org

Universal Service Administrative Company Reviews

Updated January 27, 2015
Updated January 27, 2015
38 Reviews
3.8
38 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Chris Henderson
0 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great benefits, okay work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer
    Former Employee - Software Developer

    I worked at Universal Service Administrative Company full-time (more than a year)

    Pros

    USAC has some phenomenal benefits, minimal politics for a psuedo-government agency.

    Cons

    The work is not extremely satisfying

    Recommends
    Neutral Outlook
  2.  

    Good Benefits, no growth, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Service Administrative Company (more than 3 years)

    Pros

    The benefits are great, HR team does a pretty decent job, flexible work hours and perks are all great! The new CEO looks promising and hopefully he will do a better job with changing the work environment at USAC and brining in more skilled managers, or training the ones already there.

    Cons

    Managers do not know how to manage! Managers need extensive training on how to manage! Severe lack of people skills.
    Negative work environment, low team morale, not enough team building
    People sit in cubes that look like a prison cell, with high walls and screens - does not promote networking or open communication
    Managers have no idea on how to manage people and help them grow their careers.
    Managers do not set a good example of a 'manager' to younger peers that look up to them.
    Managers lack people skills. Are technically knowledgeable but not skilled in communication, or building a solid strong team.
    Overall negativity within the organization does not make it a place where one can sustain over a long period of time, no matter how good the benefits are.
    Though employees voice their opinions and frustrations, management does not do a good job of listening and does not push back or stick up for their employees when issues arise.
    Managers have a tendency to go directly to the employees manager, should an issue arise, instead of first speaking with the source and working upwards from there. Managers are always trying to catch you and complain at any given moment.
    Pay is not very good, but the benefits make up for it. A good place to retire, but not a good place to grow!

    Advice to ManagementAdvice

    Seek out proper Management training
    Treat your employees with more respect
    Be a good example for your younger staff that want to learn and grow and look up to you
    Please don't send out emails with symbols, try to use proper English and grammar and complete sentences. We are all human beings, that deserve respect, no matter how young or old we are

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Very competitive benefits and pay, and I hear that the new CEO is implementing much needed improvements.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Service Administrative Company full-time (more than a year)

    Pros

    Great work flexibility, smart staff, and outstanding benefits.

    Cons

    Previously, the divisions were fragmented and needed stronger leadership. Gossip was the norm, and subject matter expertise was privileged over interpersonal skill and courtesy for colleagues.

    Advice to ManagementAdvice

    Since leaving, I've heard great things about the CEO. It seems USAC is headed in a positive direction.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Work/life balance and some challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Service Administrative Company full-time (more than 5 years)

    Pros

    Benefits are very good. Standouts include 401K and family healthcare. Vacation leave is ample. New CEO may bring some fresh air and new ideas to leadership.

    Cons

    A relatively small organization, it can be tough to advance here. There is a quasi-government culture here that may not appeal to people used to working in the private sector. Some of the management is fairly old fashioned, but that is balanced by a brand new CEO.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Change isn't always good...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Washington, DC
    Current Employee - Senior Analyst in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 5 years)

    Pros

    Amazing benefits package
    Flexible scheduling/telecommuting options
    Work contributes to a great mission for America

    Cons

    No management training; significant lack of leadership
    No transparency of job functions for professional growth and opportunity
    Inconsistent internal communications

    Advice to ManagementAdvice

    A new CEO has come on-board and employees are awaiting the changes that he will bring to the table. Gaining employee trust is crucial and won't be accomplished easily; employees are keeping smiles on their faces because they fear management retaliation against constructive feedback. Experiences here vary

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Got the satisfaction of doing something good for the citizens of the United States

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Analyst in Washington, DC
    Current Employee - Financial Analyst in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 8 years)

    Pros

    Helping the citizens of the United States get help to afford better telecommunications services for all Schools, Libraries, Rural Health Care, Low Income and High Cost areas. Great training advantages offered.

    Cons

    Having to be a not-for-profit that answers completely to the US Government (FCC) can be awkward at times.

    Advice to ManagementAdvice

    Create better career advancement for all employees in all departments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great culture and Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 3 years)

    Pros

    Overall, the work environment and people are great. Benefits are outstanding. Location in the city is ideal.

    Cons

    Quasi Governmental organization that is not fully in control of their future. It can be very frustrating working (waiting) with the FCC.

    Recommends
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Service Administrative Company

    Pros

    The company provides a wonderful environment & culture. They appreciate their employees and it makes a pleasure to come to work.

    Cons

    They deal with typical challenges for any non-profit which means things move at their own pace. Some people certainly have more to do than they should.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great benefits, not so great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 5 years)

    Pros

    The benefits are very good. Location is great for urbanites.

    Cons

    Leadership needs to be turned over - their management style is more good old boys and yes men. There is little patience for anyone who they think rock the boat. New ideas die a slow death. IT systems are done on the cheap. Raises are a pittance and promotions are political.

    Advice to ManagementAdvice

    Management would not read these suggestions and definitely think they know all they need to know already.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Good company but a lot of inefficiencies!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Washington, DC
    Current Employee - Software Developer in Washington, DC

    I have been working at Universal Service Administrative Company full-time (less than a year)

    Pros

    The people are nice. It's easy to get started and the work itself is not too challenging. There are a lot of new openings all the time. There is a good chance of upward mobility. Time-off policies are very good.

    Cons

    Technology is outdated, there are many people at work who do not have much to do. Job gets boring after a while because there's not much happening. Things become monotonous.

    Advice to ManagementAdvice

    Upper management is complacent.

Universal Service Administrative Company Photos

Our Building
Standard workspace
Birthday balloon and chocolates

+ Add Photo

Work at Universal Service Administrative Company? Share Your Experiences

Universal Service Administrative Company

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.