Universal Service Administrative Company

www.usac.org
Engaged Employer

Universal Service Administrative Company Reviews

Updated August 24, 2015
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3.4
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Chris Henderson
3 Ratings

49 Employee Reviews

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  1. good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    its a good company to work for

    Cons

    I don't have any at the moment


  2. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Ana, CA
    Current Employee - Anonymous Employee in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits and work life balance

    Cons

    bad managers and leadership team. no career growth unless you leave or if you put up a fight

    Advice to Management

    focus on the talent you have


  3. Helpful (4)

    IT professionals, run away as fast as you can

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Developer in Washington, DC
    Current Employee - Lead Developer in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at Universal Service Administrative Company full-time (More than a year)

    Pros

    Good benefits. Other than senior management and other people who think they work for the government, good people.

    Cons

    Not an IT company. No clue about how to do IT at senior levels. Currently working to outsource everything they can, especially IT. Do not accept an IT job here unless you only expect to stay 6 months. They are moving EVERYTHING to a 3rd party platform called Appian so they will not be doing any software development soon.

    Advice to Management

    You're trying to fit your square peg into Appian's round hole. You can keep trying to force it until the hole finally accepts your square peg but in the end, it's your holes that will probably end up filled with something.


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  5. Helpful (2)

    Stressful Job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits (401k, medical) and employees have the option to telecommute or work flexi-hours. Also, the company has a great vacation and sick leave policy.

    Cons

    The job tends to be really stressful for the low salaries. Some employees are given more work than the others. There are no growth opportunities as people are in the same position for many years.


  6. Helpful (3)

    Great place to work if you love bureaucracy and no upward mobility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Universal Service Administrative Company full-time

    Pros

    The benefits offered are great, but there is absolutely no opportunity for upward mobility or hopes of a living wage at USAC. I enjoyed a few of my coworkers, but upper management needs to get a clue HR tries their best to make USAC life bearable but are severely limited by inadequate management

    Cons

    Lack of upward mobility Upper level management is lazy and only care about their own initiatives Mindless work and miserable coworkers Most of the younger staff are only working here until they can leave for another opportunity

    Advice to Management

    Reward performance and get a clue


  7. Helpful (3)

    Good benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, flexibility In work hours, work life balance

    Cons

    Compensation, career advancement, most managers are bullies

    Advice to Management

    Restructuring company including management. A lot of bullies as managers.


  8. Helpful (4)

    Hype the change and strategy, but leadership falling short on execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Service Administrative Company full-time (More than 8 years)

    Pros

    Benefits package, employee tenure, paid time off. The company has continued to promote some excellent tools in the work life balance area, as well have having a 401K, vacation, and health benefits package that is top tier. They did an employee engagement survey, which employees had high hopes for, but at the same time, honesty was not always recommended. The new CEO came in with a lot of great ideas that energized the staff, with hopes that there would become areas for career growth, salary growth, and how employees were vital to the success of USAC. That energy has too faded away into a strategic plan that focuses on anything but the employees.

    Cons

    Lack of Leadership connecting with employees, career opportunities, lots of talk but little employee engagement. USAC has a great mission, but continues to loose the employees that have the knowledge we need the most, especially now. The are of salary has left USAC as very noncompetitive. They have very little in the way of career paths for employees, and even when applying for internal positions, you get little feedback at times, and have to follow up on your own. The performance evaluation cycle is inconsistent at best. If USAC wants to be successful, and truly believes that their employees are critical to their success then they need to try to talk more with their employees honestly and actually engage them rather that worry about surveys and strategy plans.

    Advice to Management

    Stop talking about how employees are critical assets, and begin treating them as such. Instead of talking the talk leadership needs to actually walk to walk.


  9. Helpful (2)

    Management, HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Universal Service Administrative Company full-time (More than 8 years)

    Pros

    Benefits are the only thing going for this company

    Cons

    all about who you know great amount of work for less pay HR Dept seems aloof regarding any problems or issues


  10. Helpful (4)

    Okay benefits, terrible culture and management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Service Administrative Company full-time (Less than a year)

    Pros

    Good benefits. Pay is okay. Basically, they give you a base salary, 11% of your salary in a 401k each year (from USAC, you don't have to pay in anything to get the 11%) and a good health insurance plan for $5 per paycheck. Hours are set and basically everyone works exactly 45 hours a week -- no overtime ever. (It definitely says something about this place when the rote benefits are the only 'pros' to speak of.)

    Cons

    No leadership to speak of. Your manager will provide no guidance or even basic management -- you are on your own. If you ask a question about a procedure, you will get different confusing answers depending on who you ask (sometimes you'll get two different answers from the same person!). The processes are not really that complicated but no one seems to have taken the time to learn what they are -- not even managers who have been here for years. And when new procedures are needed, managers won't write them but tell employees to "figure it out amongst themselves." The worst part is managers seem to think they are progressive for their lack of leadership -- they tell themselves they are "empowering" their employees by making them flounder and guess at how to do things instead of giving them the information they need to do their jobs. There is often not enough work for everyone to do. Managers do what they can to hide the team's work from upper management so no new work is assigned. It takes months to implement even basic changes, if ever. Managers will not implement changes so low-level employees are left trying to make what changes they can without management input. If you have good ideas for the company you can be sure they will be suffocated and never implemented. Putting in work is pointless because the environment does not allow for taking advantage of it. There is a toxic work culture, especially among employees who have been here for a long time -- gossip, office politics. Managers degrade other employees in team meetings. Managers withhold information from employees and then criticize them for not having it. Managers will not provide clear procedures and then mock employees who cannot do the procedures perfectly. It feels like managers want as little work as possible and so do whatever they can to pass off work onto their employees or to discourage employees from bringing things to them.

    Advice to Management

    Honestly the only thing I think will help this place is turnover. Fire the problematic managers (and that means basically all of them) and aggressively recruit actually competent people.


  11. Great benefits, okay work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer
    Former Employee - Software Developer
    Recommends
    Neutral Outlook

    I worked at Universal Service Administrative Company full-time (More than a year)

    Pros

    USAC has some phenomenal benefits, minimal politics for a psuedo-government agency.

    Cons

    The work is not extremely satisfying



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