Universal Service Administrative Company

  www.usac.org
  www.usac.org

Universal Service Administrative Company Reviews

Updated November 14, 2014
Updated November 14, 2014
36 Reviews
3.8
36 Reviews
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Chris Henderson
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Employee Reviews

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  1. 2 people found this helpful  

    Work/life balance and some challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Service Administrative Company full-time (more than 5 years)

    Pros

    Benefits are very good. Standouts include 401K and family healthcare. Vacation leave is ample. New CEO may bring some fresh air and new ideas to leadership.

    Cons

    A relatively small organization, it can be tough to advance here. There is a quasi-government culture here that may not appeal to people used to working in the private sector. Some of the management is fairly old fashioned, but that is balanced by a brand new CEO.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Change isn't always good...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Washington, DC
    Current Employee - Senior Analyst in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 5 years)

    Pros

    Amazing benefits package
    Flexible scheduling/telecommuting options
    Work contributes to a great mission for America

    Cons

    No management training; significant lack of leadership
    No transparency of job functions for professional growth and opportunity
    Inconsistent internal communications

    Advice to ManagementAdvice

    A new CEO has come on-board and employees are awaiting the changes that he will bring to the table. Gaining employee trust is crucial and won't be accomplished easily; employees are keeping smiles on their faces because they fear management retaliation against constructive feedback. Experiences here vary

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Got the satisfaction of doing something good for the citizens of the United States

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Analyst in Washington, DC
    Current Employee - Financial Analyst in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 8 years)

    Pros

    Helping the citizens of the United States get help to afford better telecommunications services for all Schools, Libraries, Rural Health Care, Low Income and High Cost areas. Great training advantages offered.

    Cons

    Having to be a not-for-profit that answers completely to the US Government (FCC) can be awkward at times.

    Advice to ManagementAdvice

    Create better career advancement for all employees in all departments.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great culture and Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 3 years)

    Pros

    Overall, the work environment and people are great. Benefits are outstanding. Location in the city is ideal.

    Cons

    Quasi Governmental organization that is not fully in control of their future. It can be very frustrating working (waiting) with the FCC.

    Recommends
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Service Administrative Company

    Pros

    The company provides a wonderful environment & culture. They appreciate their employees and it makes a pleasure to come to work.

    Cons

    They deal with typical challenges for any non-profit which means things move at their own pace. Some people certainly have more to do than they should.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great benefits, not so great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 5 years)

    Pros

    The benefits are very good. Location is great for urbanites.

    Cons

    Leadership needs to be turned over - their management style is more good old boys and yes men. There is little patience for anyone who they think rock the boat. New ideas die a slow death. IT systems are done on the cheap. Raises are a pittance and promotions are political.

    Advice to ManagementAdvice

    Management would not read these suggestions and definitely think they know all they need to know already.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good company but a lot of inefficiencies!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Washington, DC
    Current Employee - Software Developer in Washington, DC

    I have been working at Universal Service Administrative Company full-time (less than an year)

    Pros

    The people are nice. It's easy to get started and the work itself is not too challenging. There are a lot of new openings all the time. There is a good chance of upward mobility. Time-off policies are very good.

    Cons

    Technology is outdated, there are many people at work who do not have much to do. Job gets boring after a while because there's not much happening. Things become monotonous.

    Advice to ManagementAdvice

    Upper management is complacent.

  9.  

    CEO and leadership management great, Good benefit and nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Engineer in Washington, DC
    Current Employee - IT Engineer in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 3 years)

    Pros

    CEO and leadership level management was great and always shares information and make a reasonable decision (i believe.) USAC has an Internal web site to write an anonymous question/suggestion to CEO directly then he replied any questions.
    Benefits are good such as telecommuting once a week (depends on department) and medical insurance cover 99% (employee only pays $$ per paycheck).
    Many chances to learn something new or join education benefit was the best ever.

    Cons

    No bonus or annual salary negotiation. Everything about paycheck is tie on federal gov.
    Location in Washington DC

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Company is great, but change needs to happen now, in line with our growth, or more people will leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Universal Service Administrative Company full-time (more than 5 years)

    Pros

    This company has a lot to offer. A great benefits package, a great work/life balance, and lots of opportunities for driven individuals to learn new skills and try new things. Right now, however, the bad outweighs the good. It's hard to focus on all of the potential this company has, when HR and the leadership team have some problems that need addressing. Once the problems are addressed, I would recommend this company to ANYONE and EVERYONE.

    Cons

    This company has grown significantly, and the HR and leadership teams are not prepared/equipped to lead a company of 400. My worry is that they don't see the problems. The problems don't have to do so much with the work. The biggest issues are related to retaining the amazing talent that you have here. The recruiting team brings in great talent, and there is already great talent within these doors, but there is no career path, there are poor managers, and due to no career pathing and poor management, there is a lack of promotions and advancement to incredibly deserving employees. There are open positions at USAC because people are leaving to find a company that truly cares about their future.

    Advice to ManagementAdvice

    My advice is to address the problems. They won't be fixed quickly, but the solutions are there. Focus on your employees. Show them you care not by sending them to trainings and conferences, or raffling off an iPad, or holding a social event - show them you care by putting energy into their futures. Develop a career path for each individual employee. Teach managers that one of their core jobs is to care for the future of each employee that reports to them. And then hold managers accountable for the career paths of each employee that reports to them. Hold the C-level/senior staff accountable for holding the managers accountable for caring about employees futures. The care will trickle down. Step back from the day to day and look at the people around you. Forget what the FCC or Congress is saying today, and focus on those that are working so hard for you. You need to show employees that you care for their futures and that they have a career to look forward to at USAC. Do that, and you'll have the largest bunch of talented, dedicated, and motivated employees you could ask for.

    No opinion of CEO
  11.  

    Decent place to start your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Analyst in Washington, DC
    Current Employee - Program Analyst in Washington, DC

    I have been working at Universal Service Administrative Company full-time (more than 3 years)

    Pros

    Good pay and good benefits for a NP.

    Cons

    Hard to get things on the table for management to review. There needs to be more higher-level roles so that all areas are receiving adequate attention.

Universal Service Administrative Company Photos

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Standard workspace
Birthday balloon and chocolates

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