Universal Survey Center

  www.universalsurvey.com
  www.universalsurvey.com
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Universal Survey Center Reviews

Updated September 22, 2014
Updated September 22, 2014
28 Reviews
2.2
28 Reviews
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  1.  

    The worst i seen better jobs in hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Survey Center

    Pros

    Easy work easy money clean work environment

    Cons

    Trying to get a survey and all they do is hang up.they blame u for not getting a survey.why is this job here some of this stuff should be closed.

    Advice to ManagementAdvice

    CUT THE SURVEY SHORT THEN YOU GET MORE SURVEYS.PEOPLE DONT WANT TO DO A LONG SURVEY.

  2.  

    this place sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Survey Center part-time

    Pros

    none that can think of

    Cons

    plenty they under pay stand over you and want miracles when most people just want to hang up instead of answering surveys

    Advice to ManagementAdvice

    Pay a living wage

    Doesn't Recommend
  3.  

    Work there if you want but.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Market Researcher  in  New York, NY
    Former Employee - Market Researcher in New York, NY

    I worked at Universal Survey Center part-time for more than a year

    Pros

    Pay is entry-level
    Near Transportation
    Nice affordable restaurants in the area if you know where to look

    Cons

    Training is too face paced
    Seating goes for uncomfortable to non-existant
    Very few supportive supervisors

    Advice to ManagementAdvice

    Less bolier-room tatics, more supervisory support, more comfortable chairs

    Doesn't Recommend
    Neutral Outlook
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  5.  

    It was the most horrible experience I was worried I'd get mugged every minute that passed.

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Survey Center

    Pros

    It was a generally easy job.

    Cons

    Having to work with sex offenders and ex-convicts. Little pay. Upper management belittle employees. Unsanitary work environment. Not a job for people with an education.

    Advice to ManagementAdvice

    Be more careful as to who they hire because there are many females that work there and have to deal with a lot of the employees harassing them. They should also have security because you just never know what these people they hire are capable of.

  6.  

    Lead and coach Spanish agents, ensuring that service level and quality objectives were achieved.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Leader Supervisor  in  New York, NY
    Current Employee - Quality Leader Supervisor in New York, NY

    I have been working at Universal Survey Center full-time for less than a year

    Pros

    This position gave me the opportunity to utilize my languages skills and international customer service experience. I improved both my leadership abilities and problem solving skills.

    Cons

    I tried to renegotiate my starting salary and no justifiable reasons for not getting a pay raise.

    Doesn't Recommend
    Negative Outlook
  7.  

    Learned how to become a better customer service person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  New York, NY
    Current Employee - Customer Service in New York, NY

    I have been working at Universal Survey Center part-time for less than a year

    Pros

    The hours are flexible. Get to conduct surveys with a lot and different people. The company also has room for promotion.

    Cons

    One of the main challenges is working with different surveys and maintaining a survey rate for each different survey job.

    Advice to ManagementAdvice

    Don't have none.

    Recommends
    Positive Outlook
  8.  

    A well-respected company but too many egos and finger-pointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  New York, NY
    Former Employee - Project Manager in New York, NY

    I worked at Universal Survey Center full-time for more than a year

    Pros

    Easy commute
    A few good people to work with
    Good list of clients

    Cons

    - Too many arrogant and self-centered employees - especially at higher levels; They care only about themselves and will only tell upper management what they want to hear so they cover themselves. Its all BS.

    - Management only care about themselves; very large egos with condescending attitudes the way they talk and make ridiculous faces at you when they don't agree with you. Not good leaders at all.

    - Employees will always blame others and will never admit they're wrong or did something problematic.

    - A lot of phoniness and two-faced people around the office.

    - In terms of telephone interviewers, they will hire anyone off the street as long as you can speak English. They can be drug addicts, convicts, etc. but if you can read from a screen they're hired. Also the bathroom will occasionally smell like marijuana - that's how professional the atmosphere is.

    I can go on and on.

    Advice to ManagementAdvice

    Good guys overall but open your eyes a little more to see what kind of employees you have working for you. If someone is doing a good job you should be fully aware and show some praise for them.

    Doesn't Recommend
  9.  

    Don't even bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer  in  New York, NY
    Former Employee - Telephone Interviewer in New York, NY

    I worked at Universal Survey Center full-time for less than a year

    Pros

    Ridiculously easy to get hired

    Cons

    Everything? Low pay. Hours are cut regularly. Poor treatment by management. Filthy work environment. You're lucky if they even pay you because they're liars and like to give excuses for not having your check for you like "oh we mailed it to you already". High turnover rate. Your "coworkers" most likely have criminal backgrounds. Seriously, only come here if you're desperate and even then don't expect to stay very long.

    Advice to ManagementAdvice

    Treat your interviewers like people, not cattle.

    Doesn't Recommend
    Negative Outlook
  10.  

    A company with limited opportunities to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Survey Center part-time for less than a year

    Pros

    Convenient commute to Midtown,NYC..but poor choic eof schedules,not flexible neoug hif you have anothe rjob,and so on...

    Cons

    Poor managment,rude staff,some unhelpful,etc.,etc. Schedules are too rigid

    Doesn't Recommend
    Negative Outlook
  11.  

    Universal survey is an unprofessional cesspool of exploitation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer  in  New York, NY
    Former Employee - Telephone Interviewer in New York, NY

    I worked at Universal Survey Center full-time for less than a year

    Pros

    Quick to hire any individual.

    Cons

    Complete abuse and exploitation of entry level staff. Unclean and unprofessional work environment. Constant double talk from supervisor and administration. Work environment smells and is disorganized. Management is disorganized and rude. Constant flux in work availability and same day schedule changes snd cancellations. Terrible work atmosphere.

    Advice to ManagementAdvice

    Don't cut hours two-weeks before and after xmas. Do not change an employee schedule with less than 24 hour notice. Have check ready upon terminating. Promote within ranks. Have supervisors quality control check peer reviewed before submitted. Provide productivity incentive/ commision.

    Doesn't Recommend
    Negative Outlook

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