Universal Survey Center

www.universalsurvey.com
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Universal Survey Center Reviews

Updated July 29, 2015
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42 Employee Reviews

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  1. good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Survey Taker in Far Rockaway, NY
    Current Employee - Survey Taker in Far Rockaway, NY

    I have been working at Universal Survey Center (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good hrs and plenty of work

    Cons

    Always someone to help you from co-workers to upper management

    Advice to Management

    Bigger work stations


  2. CSR

    Former Employee - Telephone Interviewer in New York, NY
    Former Employee - Telephone Interviewer in New York, NY

    I worked at Universal Survey Center full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Gain more Knowledge in the telemarketing industry .

    Cons

    better leaders needed to help interviewers

    Advice to Management

    I hope each year gets better


  3. Helpful (1)

    survey interviewer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Survey Clerk in New York, NY
    Former Employee - Telephone Survey Clerk in New York, NY

    I worked at Universal Survey Center (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The work required multi-tasking which I found challenging. I like challenges

    Cons

    The equipment was ancient; especially the phones.


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  5. Employee Wages

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interviewer in Staten Island, NY
    Former Employee - Interviewer in Staten Island, NY

    I worked at Universal Survey Center (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Was able to learn proper telephone etiquette as far as telephone survey. I learn a lot about oil companies as well as information concerning the banking industry. Learned about IRA's, 401k & other financial matters. Made me more sympathetic to those interviewers that call me on the phone. I will do a survey, just to help them out.

    Cons

    Had to make cold calls to people who where elderly or infirmed. Calling early in the morning or late, time zone difference .The staff didn't care how you got a survey complete as long as it was complete. I had been cursed out so many times, it has really left a sour taste in my mouth when it comes to being a interviewer.

    Advice to Management

    Have consideration for those who are being called. Maybe they just don't want to do a survey. Do a better interview technique to ensure that the hire is ready, willing & able to take the verbal abuse that the interviewer has to go through daily.


  6. Helpful (1)

    like the environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer
    Current Employee - Telephone Interviewer

    I have been working at Universal Survey Center part-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good way to make extra money

    Cons

    Some of the supervisors have bad attitudes


  7. Helpful (1)

    Bottom of the barrel

    Former Employee - Telephone Interviewer in New York, NY
    Former Employee - Telephone Interviewer in New York, NY

    I worked at Universal Survey Center part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    I worked here while waiting for my current job to start. Those were the most miserable 3 weeks of my working life. The only good things I can think of are the Times Square location which makes it easy to get to from just about anywhere; a good job if you have absolutely no skills, a criminal record or just have a few hours to spare for some extra income.

    Cons

    The minimum wage salary makes it impossible to live if you are on your own or have no other income; the hours are not guaranteed; you could be scheduled for six hours & only work three or four. Some days you are not on the schedule at all; the super-uncomfortable seats, management screaming like maniacs & employees being treated like workhorses. The people who work here may not have a lot of other employment options & management takes full advantage of that.

    Advice to Management

    Invest in some comfortable chairs & headsets; consider paying employees at least $10 per hour; treat the employees like people.


  8. Helpful (1)

    Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interview Representative in New York, NY
    Former Employee - Interview Representative in New York, NY

    I worked at Universal Survey Center

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice co workers good job if you are in school.

    Cons

    Lousy pay. No respect for workers

    Advice to Management

    Pay people a living wage!


  9. Helpful (1)

    Horrible Work Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interviewer in New York, NY
    Former Employee - Interviewer in New York, NY

    I worked at Universal Survey Center part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Excellent technical programs for surveys. Interesting work.

    Cons

    If I could give this place a -10 rating I would. This is a very negative and unprofessional work environment where the supervisors and management are intent on annihilating the interviewer's self esteem. There is obvious contempt for anyone who even exhibits a modicum of intelligence. There are no headsets for employees and the seats are cheap $5 plastic chairs from the 99cent store. This job is only good if you want to make a quick couple of bucks and move on..

    Advice to Management

    Get some training, some decency and some manners. Stop yelling and cursing behind employees who are working hard to get a survey.


  10. It's horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Survey Taker in New York, NY
    Former Employee - Survey Taker in New York, NY

    I worked at Universal Survey Center part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It's easy to get the job all you need to do is know how to read verbatim

    Cons

    It's survival of the fit and it's comission based. You hardly get picked for a seat

    Advice to Management

    Stop hiring people


  11. Helpful (1)

    Their day has passed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in New York, NY
    Former Employee - Operations in New York, NY

    I worked at Universal Survey Center full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    They pay competitive salaries for management positions. They used to be an exciting, growing company that did things a little differently and put their employees first.

    Cons

    Working conditions are nasty. Two people think they are in charge, but only one is. Benefits are skimpy. Management and supervisors are encouraged to treat interviewers poorly, as expendable creatures because they won't change their lives drastically for a minimum wage job. Upper management emits an attitude that everyone should be grateful to have a job there.

    Advice to Management

    Remember the way you did things 8-12 years ago when your company was a destination, a goal, for market research professionals.



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