Universal Wireless
1.0 of 5 3 reviews
www.universalwireless.net Grand Rapids, MI 150 to 499 Employees

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1.0 3 reviews

                             
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    An unfortunate 9 months. I hope others read this.

    Sales Representative (Former Employee)
    Grandville, MI

    ProsOn the sales floor the company appears very positive due mostly to your middle management. Most managers are willing to schedule around your needs. If you can withstand the urge to quit long enough, you will probably get promoted to a manager's position.

    ConsUpper management uses their lines of communication as shields to deflect any need of a direct answer. Pay/commission formula is a secret known only to upper management. There is a lack of sales coaching beyond that which corporate provides. The company uses "bait and switch" tactics in getting sales reps motivated but then do not provide the promised bonus.

    Advice to Senior ManagementDo not use cheap labor as a means to guarantee profits; this will only cause the best employees to leave for a corporate store where the pay is better.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Universal Wireless is a great opportunity if you're a fugitive with a Federal Offense on your record.

    Sales Representative (Former Employee)
    Grand Rapids, MI

    ProsLaid back, easy. Some locations and managers are easier to tolerate than others.

    ConsMicro managed constantly, lots of screaming, horrible pay and benefits. Working in a dealer environment is stupid. It makes more sense to become a Corporate Sales Representative because you handle the same amount of stress but at least get paid way more. In this particular company it is a political organization. One owner and five to six different important managers who make a livable salary, and then tons of employees. These guys are very shady with their practices and procedures. They are required to uphold a corporate compliance, but they cut every corner possible.

    Advice to Senior ManagementPromote from within and create an incentive to work hard. Instead of punching in and punching out.

    No, I would not recommend this company to a friend

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    Part Time Job ONLY!

    Associate Sales Representative (Former Employee)
    Kalamazoo, MI

    Pros1. staff was friendly and willing to help
    2. hours were good
    3. we were able to play with the phones at work and have hands on experience

    Cons1. manager conducted meetings as a 3rd grade teacher
    2. manager was barely at store location
    3. manager was biased and let grudges get in the way of professional judgement
    4. i would be at 3 different locations during the week, with changing schedules

    Advice to Senior Managementemployees on the sales team should be able to sign contracts with customers for (upgrades) phones even if the customer isn't the account owner.
    the uniform for girls was not flattering! please change the dress code for women! my polo was very wide and short.

    No, I would not recommend this company to a friend

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