University of Phoenix

www.phoenix.edu

University of Phoenix Reviews in Phoenix, AZ

Updated January 28, 2015
Updated January 28, 2015
737 Reviews
3.0
737 Reviews
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University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
407 Ratings

Review Highlights

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)


Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Highlights

214 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Contact Specialist (Outbound Contact Center Rep Outbound)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Contact Specialist in Phoenix, AZ
    Current Employee - Outbound Contact Specialist in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    Sick/Vacation Time
    Ability to work Holidays if you want (Either schedule it off and get holiday pay or work to make time & a half)
    Flexible hours 5am-2pm through 12pm-9pm
    Tuition benefits after 6 months

    Cons

    Little to no opportunity to move up within department. You can move up to be a supervisor if it becomes available. You have to wait at least one year to change departments.

    Advice to ManagementAdvice

    Waiting a whole year to change departments can be long, I think 6 months is enough. I think more opportunities within the department should be created, especially for those that hold a degree.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Adjunct Faculty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Current Employee - Adjunct Faculty in Phoenix, AZ

    I have been working at University of Phoenix

    Pros

    Always have students assigned to your courses; plenty of work

    Cons

    Lots of changes that require training on your own time

    Advice to ManagementAdvice

    The first online university that pays for staff training will be on top.

    Recommends
    Neutral Outlook
  3.  

    Motivating work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Services Manager in Phoenix, AZ
    Current Employee - Student Services Manager in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 8 years)

    Pros

    Team Environment
    Good Values
    Challenging
    Motivating work (get to help people)

    Cons

    Challenging industry
    Job Security in question due to changes in industry

    Advice to ManagementAdvice

    Ask employees to help vet large changes that affect them.

    Recommends
    Neutral Outlook
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  5.  

    Not a bad company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Counselor in Phoenix, AZ
    Former Employee - Finance Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (less than a year)

    Pros

    They train you fairly well in the beginning so that when you get assigned to your division, you are pretty much doing the same thing you have already done but now you are actually interacting with students.

    Cons

    The pay isn't great, even if you have a degree.

    Advice to ManagementAdvice

    My manager was very kind and helpful so I can't really speak negatively about managers.

    Doesn't Recommend
    Negative Outlook
  6.  

    uop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Academic Counselor in Phoenix, AZ
    Current Employee - Academic Counselor in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 5 years)

    Pros

    Benefits are good. It's rewarding when I'm able to help students.

    Cons

    Can be redundant. Lack of creativity, disinterest in new ideas.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    High Pressure, Low Rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Manager in Phoenix, AZ
    Former Employee - Enrollment Manager in Phoenix, AZ

    I worked at University of Phoenix

    Pros

    Helping students, coworkers, nice break rooms, free undergraduate degree, covered parking, access to gym, discounts on various products, vacation time policy

    Cons

    Higher level management has no idea how enrollment works, constant fear of layoffs, required to work weekends and holidays, undervalued employees, no ways for management to recognize and reward good employees, benefits constantly being reduced, no loyalty

    Advice to ManagementAdvice

    Stop over working your employees, stop micromanaging management and let them coach their teams, give management ways to reward their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great people, good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Academic Counselor in Phoenix, AZ
    Current Employee - Senior Academic Counselor in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 5 years)

    Pros

    Helping "high risk" college students graduate and reach their goals
    Working with great people. My coworkers probably kept me there a few years longer than I would have stayed without them.
    Developing skills to manage all different walks of life.

    Cons

    A bit too much micromanagement.
    Little opportunity for recognition/advancement

    Advice to ManagementAdvice

    I do not envy you, as you are in a very difficult position. It cannot be easy to keep employees happy and motivated while abiding by federal guidelines regarding for-profit institutions. I do not have a solution regarding compensation, but I believe that it must be performance-based somehow. It can be discouraging for a tenured counselor to know that he/she makes the same amount as another counselor of the same tenure, but who performs at a much lower level.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great company to work with, lots of room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Specialist in Phoenix, AZ
    Current Employee - Contact Center Specialist in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    They invest in the professional development of their employees. Free tuition for employees is a crazy amazing benefit.

    Cons

    The phone jobs can be boring or frustrating at times, but it is mind over matter.

    Advice to ManagementAdvice

    I would advise management to consider giving their subordinates more freedom and trust. I have a fantastic manager, but not all of the employees are as lucky.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I worked at UOP for 4 1/2 years and it was OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Advisor in Phoenix, AZ
    Former Employee - Finance Advisor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 3 years)

    Pros

    Free Tuition and gained great work experience. Had a GREAT manager right before leaving all others either did not know what they were doing, did nothing, or created unnecessary busy work.

    Cons

    Crummy senior management. They're always introducing new offers in attempt to retain students however it almost seems like they just trying anything and everything to find something that works. Can be a bit frustrating. Also NO opportunity for growth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Used to be forward thinking - market caught up, and is now just reactionary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Enrollment Advisor in Phoenix, AZ
    Former Employee - Senior Enrollment Advisor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    Great benefits, nationwide network opens more opportunities (although there is stigma attached to those trying to move from online services to campus services and vice-versa). Provides valuable service (albeit overpriced). Many great people to work with. The people make it a great place, the organization seems to do all it can to stifle that though.

    Cons

    Untrained management from the bottom up to the top. Managers, Directors, VPs, and Execs all advanced based on performance, not on management skills. Company consistently takes top producers off the floor and moves them into management even when that is not the best use of that persons skills. Consistently underpays - touts "total package/value is greater" - just pay your people for the work they do.

    Advice to ManagementAdvice

    Develop a high-quality management training program, and don't base admittance into that program solely on performance. Consider that management skills are not always the same as sales/recruiting skills.

    Neutral Outlook
    Disapproves of CEO

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