University of Phoenix

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University of Phoenix Reviews in Phoenix, AZ

Updated March 5, 2015
Updated March 5, 2015
221 Reviews
2.9
221 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
221 Ratings

Review Highlights

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)


Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Highlights

221 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    good for employees, bad for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    lots of vacation time, decent starting pay, majority of coworkers are nice

    Cons

    It's difficult watching people accumulate so much debt for a degree only to immediately go into another program upon graduating at the encouragement of his or her enrollment advisor. Instead of suggesting people start another program in order to defer their loans/feel good about themselves, UOP should partner with more places for students to do internships and network so they can later get jobs.

    Advice to ManagementAdvice

    If you manage by metrics employees will just play games to get their numbers. Talk time minimums resulted in people leaving/deleting voice messages for 5 minutes at a time, ect. Oh, and keep up the sweet vacation time!

    Doesn't Recommend
  2.  

    Qualifying specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Qualifying Specialist in Phoenix, AZ
    Former Employee - Qualifying Specialist in Phoenix, AZ

    I worked at University of Phoenix

    Pros

    the job is easy
    the benefits are really good. with low copays.
    you get paid for 40 hours while only working 32 hours after a couple months

    Cons

    the supervisors tend to micro manage their employees.
    there was one supervisor who didnt even allow talking beteern team mates.
    training waay to long for such a simple job. training really only needs to be 2-3 days.

    Advice to ManagementAdvice

    more communication with lower level employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Enrollment Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Representative in Phoenix, AZ
    Current Employee - Enrollment Representative in Phoenix, AZ

    I have been working at University of Phoenix (more than 8 years)

    Pros

    Great PTO and work life balance

    Cons

    No growth opportunity, low employee engagement.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Senior Academic Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 3 years)

    Pros

    Easy job, good pay and good benefits.

    Cons

    No room to grow and a lot of management does not seem qualified to be in managerial positions. Also the culture is pretty negative. It was a much better place to work when I first started but over the years it declined significantly. Not many people seem happy there.

    Advice to ManagementAdvice

    Create opportunities for advancement and opportunities to make more money. There need to be more monetary incentives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great company, no room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Advisor in Phoenix, AZ
    Current Employee - Enrollment Advisor in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    Good values, good pay, good benefits.

    Cons

    Bad communication, not a lot of new employment opportunities or room to move up.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Under-appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Any Job in Phoenix, AZ
    Current Employee - Any Job in Phoenix, AZ

    I have been working at University of Phoenix

    Pros

    Working with the students who wanted a better life.

    Cons

    Management lacked leadership, company continues to downsize, they replace good talent for mediocre people an puppets. Managers have their own interest in mind and protect themselves and their paycheck

    Advice to ManagementAdvice

    Fire yourself and find leadership. Value your employees, value your students, listen and you will go much further.

    Doesn't Recommend
    Negative Outlook
  8.  

    Adjunct Faculty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Current Employee - Adjunct Faculty in Phoenix, AZ

    I have been working at University of Phoenix

    Pros

    Always have students assigned to your courses; plenty of work

    Cons

    Lots of changes that require training on your own time

    Advice to ManagementAdvice

    The first online university that pays for staff training will be on top.

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Contact Specialist (Outbound Contact Center Rep Outbound)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Contact Specialist in Phoenix, AZ
    Current Employee - Outbound Contact Specialist in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    Sick/Vacation Time
    Ability to work Holidays if you want (Either schedule it off and get holiday pay or work to make time & a half)
    Flexible hours 5am-2pm through 12pm-9pm
    Tuition benefits after 6 months

    Cons

    Little to no opportunity to move up within department. You can move up to be a supervisor if it becomes available. You have to wait at least one year to change departments.

    Advice to ManagementAdvice

    Waiting a whole year to change departments can be long, I think 6 months is enough. I think more opportunities within the department should be created, especially for those that hold a degree.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Not a bad company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Counselor in Phoenix, AZ
    Former Employee - Finance Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (less than a year)

    Pros

    They train you fairly well in the beginning so that when you get assigned to your division, you are pretty much doing the same thing you have already done but now you are actually interacting with students.

    Cons

    The pay isn't great, even if you have a degree.

    Advice to ManagementAdvice

    My manager was very kind and helpful so I can't really speak negatively about managers.

    Doesn't Recommend
    Negative Outlook
  11.  

    Motivating work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Services Manager in Phoenix, AZ
    Current Employee - Student Services Manager in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 8 years)

    Pros

    Team Environment
    Good Values
    Challenging
    Motivating work (get to help people)

    Cons

    Challenging industry
    Job Security in question due to changes in industry

    Advice to ManagementAdvice

    Ask employees to help vet large changes that affect them.

    Recommends
    Neutral Outlook

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