University of Phoenix Reviews

Updated August 30, 2015
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University of Phoenix President Timothy P. Slottow
Timothy P. Slottow
28 Ratings

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • The university has great benefits (in 36 reviews)

Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • Feels like typical "outsource" call center (in 18 reviews)

More Pros and Cons

339 Employee Reviews

Sort: Popular Rating Date
  1. Enrollment Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enrollment Representative in Phoenix, AZ
    Former Employee - Senior Enrollment Representative in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    Great benefits, continuing training, flexible work schedule.

    Cons

    Not enough incoming leads.

    Advice to Management

    Focus on generating new leads and prospective students.


  2. Where are we going?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Peers, Students, Faculty, Community, and the potential to reimagine the purpose and role of the University for future students, faculty and staff.

    Cons

    Lack of innovation, centralized decisions by leaders who don't interact with or observe the impact those decisions have on the students and faculty they serve.

    Advice to Management

    Less focus groups and surveys and more observing and directly speaking with students, faculty and business and community leaders.


  3. Finance Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Financial Advisor in Phoenix, AZ
    Former Employee - Student Financial Advisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    Benefits were great as well as PTO and holiday time. Very accommodating when it came to work schedule or needing time off.

    Cons

    Way too many changes over a short period of time. Several layoffs over a few months. Not willing to accommodate a transfer in an emergency situation.

    Advice to Management

    Need to hire managers that are more competent and know what their doing. Everything shouldn't be fun and games.


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  5. desire for more opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Manager in Phoenix, AZ
    Current Employee - Enrollment Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Great people to work with, pay, benefits are amazing

    Cons

    little to no opportunity to move up.


  6. Senior Academic Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Academic Counselor in Avondale, AZ
    Current Employee - Senior Academic Counselor in Avondale, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at University of Phoenix (More than 5 years)

    Pros

    Friendly work environment, above average paid time off, and flexible shifts.

    Cons

    Many initiatives implemented before the impact can be analyzed.


  7. review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Manager II in Gilbert, AZ
    Current Employee - Enrollment Manager II in Gilbert, AZ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at University of Phoenix (More than a year)

    Pros

    The work is rewarding if you care about helping people and are internally driven for results.

    Cons

    Lack of trust from the top down.

    Advice to Management

    Everything is not a hot issue. Trust people and take some chances for a change.


  8. Much room for improvement!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Online Instructor in Phoenix, AZ
    Current Employee - Adjunct Online Instructor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Asynchronous classroom works with my schedule Can work from home Has improved their learning materials greatly Offers opportunities to interact with other faculty members online and in person Offers opportunities to improve one's teaching skills

    Cons

    In trying to keep student enrollment high, the school has created even more work for faculty. Heavy workload of one paper per student per week, plus interacting in class. This may work for someone who teaches all the time, but not for someone who has a job outside academia. Many students' work is not on a college level. Many students' writing level is such that reviewing papers is a chore. Instead of gaining insight into students' thoughts on the subject, I find myself concentrating on spelling, grammar and organization. And most of my students are about to graduate!

    Advice to Management

    Concentrate more on getting students ready for college-level work, and make sure counselors and faculty go along with the idea. University of Phoenix has a not-so-good reputation in the private sector, and the constant investigations by various government entities don't help. The school has an opportunity to prove the nay-sayers wrong.


  9. Not my cup of tea

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Continuing Teacher Education Enrollment Representative in Mesa, AZ
    Current Employee - Continuing Teacher Education Enrollment Representative in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix (More than a year)

    Pros

    Compensation and benefits are the perks of this company.

    Cons

    There are frequent shift bids and inconvenient shift options. Constantly being micromanaged.


  10. Going downhill.

    Current Employee - Enrollment Manager in Phoenix, AZ
    Current Employee - Enrollment Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Coworkers are great. Used to fun place to work.

    Cons

    Decisions made by leaders with no connection to business. Government regulation always hangs over your head.

    Advice to Management

    Listen.


  11. Enrollment Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment in Phoenix, AZ
    Former Employee - Enrollment in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at University of Phoenix full-time (More than 8 years)

    Pros

    Free education (for what the value of a UofP degree is worth) Free coffee, ice, and water. This used to be a great place to work but executive missteps have changed the culture for the worse.

    Cons

    Change, change, and more change. No value given to rank and file employees. Zero empowerment to do the right thing on the behalf of students by management. No more opportunity for growth.

    Advice to Management

    Empower your employees to do the right thing for students, value your employees.



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