University of Phoenix Reviews

Updated March 28, 2015
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3.0
773 Reviews
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Recommend to a friend
Approve of CEO
University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
420 Ratings

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)

Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Pros and Cons

Employee Reviews

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  1. Great healthcare benefits, tuition assistance and an enjoyable work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Analyst in Phoenix, AZ
    Current Employee - Quality Assurance Analyst in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 8 years)

    Pros

    Good pay, ability to move up the corporate ladder, education benefits, good health care benefits, flexible hours, paid sick and vacation time.

    Cons

    As with any company, an employee's experience can really vary based on the manager they have.

    Recommends
    Positive Outlook
    Approves of CEO
  2. I had a great experience. I grew both personally and professionally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at University of Phoenix full-time (more than 8 years)

    Pros

    Leadership growth and training. Development and job diversity

    Cons

    The organization is is currently re defining itself. It appears to be reactive as opposed to strategically planned. .

    Doesn't Recommend
    Negative Outlook
  3. Not a bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Campus Operations Coordinator
    Current Employee - Campus Operations Coordinator

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    The benefits are good and it is fairly low stress. Built in down time to help assist students is appreciated. Team atmosphere.

    Cons

    Working with salary employees makes for a yoyo schedule thats is always changing.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Have worked for this company for many years within finance and operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    I feel challenged, like the opportunity to experience new things, change

    Cons

    sometimes not valued as an employee, lack of growth

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Terrific place to work. Always evolving and they take pride in leading the online educational revolution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Representative in Arlington, TX
    Former Employee - Enrollment Representative in Arlington, TX

    I worked at University of Phoenix

    Pros

    They work hard to provide adequate training and all necessary resources to fell comfortable doing your job.

    Cons

    None really, I only left due to a family relocation. They set clear daily expectations...their expectations are high and you will work hard, but for any decent person those expectations are certainly attainable.

    Advice to ManagementAdvice

    Trust your employees. Understand that the quantative metrics don't always reflect effort or success.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Student Services Coordinator- Pacific Campus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Services Coordinator in Killeen, TX
    Former Employee - Student Services Coordinator in Killeen, TX

    I worked at University of Phoenix full-time (more than a year)

    Pros

    Great benefits, room to grow, family oriented organization.

    Cons

    Low pay, management micromanages lower level positions. Also, upper management makes their mistakes on clerks rather than owing up to it in order to lead by example.

    Advice to ManagementAdvice

    Own up to your mistakes and focus in the success of students, programs, and employees. Better morale leads to better organizational outcomes.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Over 8 years at a local campus...never really feel valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Academic Director
    Current Employee - Academic Director

    I have been working at University of Phoenix full-time (more than 8 years)

    Pros

    Innovation, dedicated faculty, current curriculum and programs, decent benefits,

    Cons

    Zero communication from top down to local campuses, constant ineffective change, negative culture, low salary, lack of Professional growth opps outside of Phoenix, decreasing reputation in community

    Advice to ManagementAdvice

    Value the important work at the local campuses. Care about your employees.

    Doesn't Recommend
    Negative Outlook
  9. Excellent leadership and management team throughout most of my time at the university.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Enrollment Advisor in Phoenix, AZ
    Current Employee - Senior Enrollment Advisor in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 8 years)

    Pros

    Financially rewarding if willing to work hard and if willing to learn and develop professionally. That is okay with me.
    Great benefits; including tuition waiver.

    Cons

    There are things beyond an advisor's control; higher education in the for-profit industry has been challenging for a number of years.

    Advice to ManagementAdvice

    Continue to invest in people and in technology. We are a knowledge workforce and we need to continue feeling valued; if the financial reward is not possible because of the business climate, continue to find ways to celebrate individual achievements.

    Recommends
    Negative Outlook
    Approves of CEO
  10. Senior Enrollment Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    Good money and fun environment

    Cons

    Bad company, probably going under soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Good Place to Teach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    I love the students and faculty at University of Phoenix, as well as the learning model.

    Cons

    Pay is on the low end, compared to other schools of this type, and there are no guarantees of work.

    Advice to ManagementAdvice

    Make faculty feel more valued.

    Recommends
    Positive Outlook
    Approves of CEO

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