University of Phoenix

  www.phoenix.edu
  www.phoenix.edu

University of Phoenix Reviews

Updated November 18, 2014
Updated November 18, 2014
699 Reviews
2.8
699 Reviews
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University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
391 Ratings

Review Highlights

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)


Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great company to work with, lots of room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Specialist in Phoenix, AZ
    Current Employee - Contact Center Specialist in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than an year)

    Pros

    They invest in the professional development of their employees. Free tuition for employees is a crazy amazing benefit.

    Cons

    The phone jobs can be boring or frustrating at times, but it is mind over matter.

    Advice to ManagementAdvice

    I would advise management to consider giving their subordinates more freedom and trust. I have a fantastic manager, but not all of the employees are as lucky.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great People!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Representative
    Current Employee - Enrollment Representative

    I have been working at University of Phoenix full-time (less than an year)

    Pros

    I love all the people I work with. My teammates and the management are some of the friendliest people I have met and are always willing to help in anyway they can. The people in this company really stand behind the company's values and believe in higher education. Truly the company culture is why people stay for years and years.

    Cons

    They make changes very often and quickly to programs and policies which make it sometimes difficult to keep up.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    I worked at University of Phoenix

    Pros

    The people were definitely the best. There is lots of tenure and the atmosphere is fun. Every team gets a 3 hour team builder once a quarter--employees might take that for granted because most companies don't have them. Decent money for what you do, okay benefits- and you don't take your work home with you. Great PTO policy (2-3 weeks, holidays, and accruing sick time right off the bat).

    Cons

    Unfortunately, UOP used to be a great place to work but it went downhill. Even though numbers matter, nobody is allowed to really talk about them and people aren't compensated based on them--so there is nothing monetary separating good performers from bad. Shifts aren't the greatest--you have to bid for them once a year based on tenure. So if you are reading this, you likely aren't going to get a nice 7-4 or 8-5 shift and will probably work Saturdays. They monitor your time--once you're late 3 times, you get written up basically. Which really stinks considering how bad traffic is in the valley. Things change ALOT. Constant changes in programs, policies, and teams--lots of movement. If you aren't adaptable, this job is not for you. One more thing, there is constant feedback and coaching about your performance. That's great for a while but it gets old.

    Advice to ManagementAdvice

    Executive management has no clue what's going on and they need to figure out a compensation plan that will allow them to retain talent--which they need if they really want to keep their doors open. They need to offer flexible schedules or telecommuting for people there over 5 years.

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  5.  

    I worked at UOP for 4 1/2 years and it was OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Advisor in Phoenix, AZ
    Former Employee - Finance Advisor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 3 years)

    Pros

    Free Tuition and gained great work experience. Had a GREAT manager right before leaving all others either did not know what they were doing, did nothing, or created unnecessary busy work.

    Cons

    Crummy senior management. They're always introducing new offers in attempt to retain students however it almost seems like they just trying anything and everything to find something that works. Can be a bit frustrating. Also NO opportunity for growth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A lot of the good intentions of an educational institution, yet still managed like a for-profit business.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix full-time (more than 3 years)

    Pros

    We have the luxury of being honest with students about whether the programs or the learning format will work for them, so there's no pressure to "sell" anything--you can remain focused on helping students. They're willing to take the time and effort to train new people to do their jobs well. There is some flexibility to schedule lunch and breaks as needed, and the personalities of coworkers is top-notch! I've never had more people in one workplace that I enjoyed so much. They allow time for quarterly team-builders and occasional seasonal activities that help to break up the monotony of being in a cubicle all day. The main cafe in the largest building complex has amazing food for really reasonable prices.

    Cons

    Anyone servicing students in the call centers faces periodic shift bids, which means that only the long-term veterans get normal shifts. Everyone else is stuck working nights or weekends for quite a while until they have the seniority for a better schedule. There is no room to negotiate these shifts--you either accept the hours as listed, or you find a new place to work.

    Additionally, their measurements for success focus less on the quality of student service and more on activity instead of productivity. They would rather you do a mediocre job of semi-servicing 100 students a day than to take the time to provide stellar, flawless assistance for 30 students a day. Annual reviews are written in a way that it's impossible to get top marks in all categories, even for seasoned veterans.

    Promotion within the company is nearly impossible, regardless of performance. They typically prefer to hire externally, especially when the internal candidate has completed a University of Phoenix degree. It's a strong message when they don't believe in the abilities of the employees who hold their degrees. Similarly, they preach the value of encouraging education as a means of self-betterment, but they are quick to revoke their tuition benefit for any compliance violations, even when the employee was not trained on the information in advance.

    Advice to ManagementAdvice

    There is a LOT of untapped talent at this company. Employees are generally content with their work environment and the facilities and amenities available to them, and the compensation and benefits are reasonable. But to reduce attrition, raise morale, improve loyalty, and encourage employee interest in professional development, you will need to start treating people as educated professionals, not statistics. Offer more flexible shift options, create achievable ways to be promoted, and change employee evaluation metrics to examine excellence of services.

  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Professor in Atlanta, GA
    Current Employee - Assistant Professor in Atlanta, GA

    I have been working at University of Phoenix as a contractor (more than 5 years)

    Pros

    Great training. Very reliable side income. Depending on how many classes you qualify for, could be full time. Great flexibility.

    Cons

    Hard to know if your assignments (contracts) will continue from one to the next. It's all based on need at the time.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Gives you good teaching experinece

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Professor in San Antonio, TX
    Former Employee - Adjunct Professor in San Antonio, TX

    I worked at University of Phoenix part-time (more than 3 years)

    Pros

    Smaller class sizes than most brick and mortar schools, which gives you more opportunity to give individual attention to students. Lots of training opportunities to hone your skills.

    Cons

    teaching rotation is hard to see. They change standards and methods often and is it can hamper teaching. No possibility to transfer to a new place or to continue teaching if you move and return. Placed back into a non-teacher's roll as if you never taught for them before.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Used to be forward thinking - market caught up, and is now just reactionary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Enrollment Advisor in Phoenix, AZ
    Former Employee - Senior Enrollment Advisor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    Great benefits, nationwide network opens more opportunities (although there is stigma attached to those trying to move from online services to campus services and vice-versa). Provides valuable service (albeit overpriced). Many great people to work with. The people make it a great place, the organization seems to do all it can to stifle that though.

    Cons

    Untrained management from the bottom up to the top. Managers, Directors, VPs, and Execs all advanced based on performance, not on management skills. Company consistently takes top producers off the floor and moves them into management even when that is not the best use of that persons skills. Consistently underpays - touts "total package/value is greater" - just pay your people for the work they do.

    Advice to ManagementAdvice

    Develop a high-quality management training program, and don't base admittance into that program solely on performance. Consider that management skills are not always the same as sales/recruiting skills.

    Neutral Outlook
    Disapproves of CEO
  10.  

    Many changes, little improvement for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Advisor in Tempe, AZ
    Former Employee - Enrollment Advisor in Tempe, AZ

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    The potential vacation time is decent once you've been employed there for a while. Good pay and benefits if it's your first professional environment.

    Cons

    Reduced compensation/review impact over time of changes in advisor positions. The Enrollment advisor position was most affected by the organizational changes, reduced raises.. which has been a tele-sales position (in addition to the counseling, admin, etc roles). This turns the position into most strictly a call center, with sales responsibilities, and without the compensation. The management is micromanagement to make positions automated.

    Advice to ManagementAdvice

    Value your employees, especially top performers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Does not always deal fairly with older employees

    Former Employee - Enrollment Advisor in Tempe, AZ
    Former Employee - Enrollment Advisor in Tempe, AZ

    I worked at University of Phoenix full-time (more than an year)

    Pros

    Good Pay, and benefits for employee.

    Cons

    Unorganized, with continuous changes. Does not put tools in place prior to making changes.

    Advice to ManagementAdvice

    Look at persons overall ability to service the student, rather than only look at availability, and similar issues.

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