University of Phoenix

www.phoenix.edu
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University of Phoenix Reviews

Updated March 5, 2015
Updated March 5, 2015
754 Reviews
3.0
754 Reviews
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University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
411 Ratings

Review Highlights

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)


Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Faculty
    Current Employee - Adjunct Faculty

    I have been working at University of Phoenix part-time (more than 5 years)

    Pros

    There is great staffing flexibility for adjunct instructors.

    Cons

    I have nothing to complain about.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Overall positive experience for those seeking an entrance into the arena of academic instruction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Adjunct Online Instructor
    Current Contractor - Adjunct Online Instructor

    I have been working at University of Phoenix as a contractor (more than 5 years)

    Pros

    good training opportunities
    well-compensated
    constantly evolving for the better

    Cons

    difficulty reaching out to peers, lack of opportunities for connectedness to colleagues.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    good for employees, bad for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    lots of vacation time, decent starting pay, majority of coworkers are nice

    Cons

    It's difficult watching people accumulate so much debt for a degree only to immediately go into another program upon graduating at the encouragement of his or her enrollment advisor. Instead of suggesting people start another program in order to defer their loans/feel good about themselves, UOP should partner with more places for students to do internships and network so they can later get jobs.

    Advice to ManagementAdvice

    If you manage by metrics employees will just play games to get their numbers. Talk time minimums resulted in people leaving/deleting voice messages for 5 minutes at a time, ect. Oh, and keep up the sweet vacation time!

    Doesn't Recommend
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  5.  

    It has been a roller-coaster ride!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Enrollment Representative in Orlando, FL
    Current Employee - Senior Enrollment Representative in Orlando, FL

    I have been working at University of Phoenix full-time (more than 5 years)

    Pros

    Great benefits, good salary, great team environment.

    Cons

    Current restructuring, limited professional development.

    Recommends
    Neutral Outlook
  6.  

    Great local campus, poor corporate structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Services Coordinator in Denver, CO
    Former Employee - Student Services Coordinator in Denver, CO

    I worked at University of Phoenix (more than a year)

    Pros

    The staff and students were the best part of this job!

    Cons

    The managing corporation took the university in a direction that changed the culture and the local campuses suffered.

    Advice to ManagementAdvice

    Give the local campuses more autonomy and put the focus back on students (and academics) not enrollment.

    Doesn't Recommend
    Negative Outlook
  7.  

    Enrollment Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Representative in Phoenix, AZ
    Current Employee - Enrollment Representative in Phoenix, AZ

    I have been working at University of Phoenix (more than 8 years)

    Pros

    Great PTO and work life balance

    Cons

    No growth opportunity, low employee engagement.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Qualifying specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Qualifying Specialist in Phoenix, AZ
    Former Employee - Qualifying Specialist in Phoenix, AZ

    I worked at University of Phoenix

    Pros

    the job is easy
    the benefits are really good. with low copays.
    you get paid for 40 hours while only working 32 hours after a couple months

    Cons

    the supervisors tend to micro manage their employees.
    there was one supervisor who didnt even allow talking beteern team mates.
    training waay to long for such a simple job. training really only needs to be 2-3 days.

    Advice to ManagementAdvice

    more communication with lower level employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Marketing Manager at University of Phoenix/Apollo Education Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager
    Current Employee - Marketing Manager

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    Ability to help non-traditional students access an education in order to improve their lives.
    Large, matrix organization means there is opportunity in some areas.

    Cons

    Working in the for-profit education sector is challenging because of poor brand perception and student experience and the level of regulation.
    Mass layoffs on a regular basis.
    Low morale.
    Siloed.

    Doesn't Recommend
    Negative Outlook
  10.  

    University of Change. If you can manage change then you will find a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    The pay is better than you will find at any public university. They offer extensive training and as long as you are a go getter than you won't have anything to worry about.

    Cons

    Get comfortable/lax and you're gone. Be on your game 100% of the time.

    Advice to ManagementAdvice

    Try to keep the people that are making you money by appreciating them. It's hard because of industry regulations, I know, but there are things you can do to make someone stay around longer and become a part of the team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Senior Academic Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 3 years)

    Pros

    Easy job, good pay and good benefits.

    Cons

    No room to grow and a lot of management does not seem qualified to be in managerial positions. Also the culture is pretty negative. It was a much better place to work when I first started but over the years it declined significantly. Not many people seem happy there.

    Advice to ManagementAdvice

    Create opportunities for advancement and opportunities to make more money. There need to be more monetary incentives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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