University of Phoenix Reviews

Updated April 16, 2015
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3.0
792 Reviews
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University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
425 Ratings

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)

Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at University of Phoenix full-time (more than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fantastic student-focused culture. Socially conscious business practices. Genuine care to make a difference in higher education.

    Cons

    Must be comfortable with change to work well in the University of Phoenix environment.

  2. Expert Employee Development and a lot of accountability practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great but expensive benefits, heat leadership and development.

    Cons

    Accountability to the point of stress.

    Advice to Management

    Work isn't everything

  3. Helpful (1)

    Put me through my undergrad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time

    Pros

    The team I worked on was great, and my manager was awesome.

    Cons

    The private university system is struggling in general, with competition form online state schools.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Senior Academic Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix full-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company's mission has always been to provide non-traditional students access to higher education, and they take that seriously. They strive to seek new ways to lead the way in elearning and in creating programs to meet the skills gap in the American workforce so that students are employable when they graduate. Great benefits like tuition, lots of paid time off, and the opportunity to volunteer at a non-profit of your choice in your community one day every six months while on the clock at work. Advising students can be enjoyable and rewarding.

    Cons

    Disconnect, miscommunication, and even conflicting goals between departments. Unrealistic expectations about how many students can be effectively served by a single advisor and how much time it takes to complete administrative tasks off the phone. Pressure to get in more talk time and dials every day, when this is only a part of the job. Student-to-advisor ratio way too high for the quality of advisement they want out of their staff. Lack of investment in professional development; no career paths available to grow/move up. A company that embraces change, is a good thing, but too much change without adequate preparation/support is demoralizing. Priorities and expectations are constantly changing with little feedback/involvement from the front lines. Many employees feel unappreciated and disengaged from the powers that be who dictate their actions.

    Advice to Management

    Management has little control in how things are done -- decisions are made higher up the chain. Managers can help by recognizing//rewarding the strengths of the individuals on their teams and by allowing them to share their knowledge with one another in team meetings. Those should be a time share ideas and best practices with one another rather than being told what to do and how to do it.

  6. Director of Finance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Working in higher education is extremely rewarding in that you can directly impact your communities educational levels. University of Phoenix is extremely versatile and adapts to various customers, making education accessible everywhere.

    Cons

    The rapid changes, increased competition, political and regulatory body scrutiny and stigma of for profit educational companies is difficult to overcome. At its peak, this university was committed to providing higher education to not just potential students, but their employees as well; not so much any more.

    Advice to Management

    Go back to building your bench within the university structure. Improve your benefits to again offer more robust educational tuition waivers for full time staff.

  7. Great job but a lot of cold calling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Advisor in Houston, TX
    Former Employee - Enrollment Advisor in Houston, TX

    I worked at University of Phoenix full-time (more than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    The people, the education possibilities, the training. Team atmosphere really helps

    Cons

    Cold calling, focus on numbers, and the pay. Micro-management by some managers is allowed even when it is counter productive

    Advice to Management

    Rcomend to focus on the people that work there and invest in them.

  8. Facilitator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Very engaging for both instructors and students.

    Cons

    The unfortunate reduction in enrollment.

    Advice to Management

    Protect the integrity of the programs.

  9. Fun environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix

    Pros

    Fun place to work !

    Cons

    Boring at times, but easy job

  10. Adjunct Professor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Adjunct Faculty in Miami, FL
    Current Contractor - Adjunct Faculty in Miami, FL

    I have been working at University of Phoenix as a contractor

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Scheduling, Flexibility, Specificity, Availability, Atmosphere

    Cons

    Corporate structure, Stagnation of University, Competition, Lack of Entrepreneur, Lack of Technical

    Advice to Management

    Loosen up!

  11. Helpful (1)

    sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix full-time

    Pros

    Great pay, good benefits,

    Cons

    Poor management structure, needs better employee incentives

    Advice to Management

    Start a management training program so that those new to management have a solid foundation.

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