University of Phoenix Reviews

Updated July 3, 2015
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Approve of CEO
University of Phoenix President Tim Slottow
Tim Slottow
18 Ratings

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • The university has great benefits (in 36 reviews)

Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • Feels like typical "outsource" call center (in 18 reviews)

More Pros and Cons

851 Employee Reviews

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  1. Helpful (2)

    Times are changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Representative in Phoenix, AZ
    Former Employee - Enrollment Representative in Phoenix, AZ

    I worked at University of Phoenix full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    University of Phoenix has changed a lot since I first started working there. The benefits of working there include great salaries, fun working environment and great benefits (including tuition benefits). I worked at multiple locations at University of Phoenix and really enjoyed the people I worked with for the most part.

    Cons

    In the most recent years, the university has changed. With the decrease in performance over the past few years, there are more and more layoffs that happen. The university is really shifting its focus to attracting a new type of student which is great, but also it impacts many employees because there is not as much demand. There is constant fear of layoffs which is not a fun environment to work in.

    Advice to Management

    Be strategic when identifying people to layoff. Don't just layoff anyone, but really try to keep the best performing and quality advisors to grow the university.


  2. Military enrollment representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at University of Phoenix

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Relaxed atmosphere, no micromanaging, quality training. Layoffs usually come with a severance

    Cons

    Layoffs and more layoffs. Slow hiring process

    Advice to Management

    Cut people based on performance. I was let go only because I hadn't been there long. There were reps that were making twice as much and getting half the results.

    Which means they could have kept 2 newbies for the same price, getting 4x the results


  3. Academic Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ

    I worked at University of Phoenix

    Pros

    Great people, and an amazing industry to really have the chance to help people.

    Cons

    A lot of changes and seemingly no room to grow with the falling enrollments

    Advice to Management

    Find ways to move your good people up, or else they will move on.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fine place to work

    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at University of Phoenix full-time (Less than a year)

    Pros

    The hours were fine, there were no quotas, fine benefits and pay as well, would recommend to anyone if they were hiring.

    Cons

    Sometimes mundane, but that's the nature of the job. We went through a lot of training when some of it felt like it could be learned in the job.

    Advice to Management

    My manager was great. Though i know some people complained there's micro manager and we're completely numbers driven. This led to se people stressing out more than necessary for an enrollment position.


  6. Enrollment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    laid back environment, no micromanaging

    Cons

    lay offs happen at the end of every quarter


  7. UoP

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix

    Pros

    Co-workers are good people, good work life balance.

    Cons

    Little room for career advancement


  8. Helpful (2)

    Good pay and fringe benefits but no job security

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Manager in Detroit, MI
    Current Employee - Enrollment Manager in Detroit, MI

    I have been working at University of Phoenix full-time (More than 8 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Autonomy, trust from leadership, good salary, great tuition discount, 100 percent 401k vested t

    Cons

    Positions are unstable due to ongoing organizational change. t


  9. admission

    Former Employee - Counselor in Buckeye, AZ
    Former Employee - Counselor in Buckeye, AZ

    I worked at University of Phoenix (Less than a year)

    Pros

    pay is top of the line for job

    Cons

    work in a cubical all day and get carpal tunnel

    Advice to Management

    suck it


  10. New Student Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    good benefits, vacation, and sick days.

    Cons

    Gets redundant and very bureaucratic. Not much growth or pay increases once you reach 5 years of tenure.


  11. let get to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Specialist
    Current Employee - Contact Specialist

    I have been working at University of Phoenix full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    the pros will be good people,ok hours and they let you dress as you are.

    Cons

    No advancement you literally have to put in an application 6 times before you will hear back from another position. They seem to hire non minorities permanent and minorities are most likely temps.

    Advice to Management

    listing to the QC department and take employees into consideration when planning. ive seen alot of good people leave this job because of Managment/supervisor issues.



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