University of Phoenix

www.phoenix.edu

University of Phoenix Reviews

Updated January 28, 2015
Updated January 28, 2015
737 Reviews
3.0
737 Reviews
Rating Trends

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University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
407 Ratings

Review Highlights

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)


Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Contact Specialist (Outbound Contact Center Rep Outbound)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Contact Specialist in Phoenix, AZ
    Current Employee - Outbound Contact Specialist in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    Sick/Vacation Time
    Ability to work Holidays if you want (Either schedule it off and get holiday pay or work to make time & a half)
    Flexible hours 5am-2pm through 12pm-9pm
    Tuition benefits after 6 months

    Cons

    Little to no opportunity to move up within department. You can move up to be a supervisor if it becomes available. You have to wait at least one year to change departments.

    Advice to ManagementAdvice

    Waiting a whole year to change departments can be long, I think 6 months is enough. I think more opportunities within the department should be created, especially for those that hold a degree.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Pick an identity and direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Representative
    Current Employee - Enrollment Representative

    I have been working at University of Phoenix full-time (more than 5 years)

    Pros

    Coworkers are fun and the benefits are better than most jobs of that nature.

    Cons

    The company cannot figure out what they are and how to move forward with anything they attempt to do. They play major defense to the point where it stifles productivity.

    Advice to ManagementAdvice

    If productivity is measured by the amount of students that a representative enrolls each month, than be confident about it and say it out loud. Stop saying one thing in public and the opposite in private about numbers and productivity. It is a sales position with a quota. Either be okay operating with that understanding or shut down.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Senior New Student Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior New Student Advisor in South Phoenix, AZ
    Current Employee - Senior New Student Advisor in South Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 5 years)

    Pros

    The salary and benefits. We get paid extremely well for what we do. The benefits are also unmatched with any other company I've been with. No take home work - a briefcase free job. Drama free environment, everybody is very professional.

    Cons

    The company is coming up out of a recession in enrollment. They are trying to save costs and therefore are only hiring on an as needed basis. If you're looking for upward career mobility, you won't find it here. You have to work a 45 hour work week (lunches are a one hour extension of your day). Shifts are determined by seniority; if you're a newcomer, expect to work 9am-6pm or possibly even a 10am-7pm shift.

    Advice to ManagementAdvice

    Give the employees some hope about future possibilities for professional/career growth. Don't be so restrictive in the job openings that actually are open, not everybody needs a PhD for a mid-level experience job.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Adjunct Faculty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Current Employee - Adjunct Faculty in Phoenix, AZ

    I have been working at University of Phoenix

    Pros

    Always have students assigned to your courses; plenty of work

    Cons

    Lots of changes that require training on your own time

    Advice to ManagementAdvice

    The first online university that pays for staff training will be on top.

    Recommends
    Neutral Outlook
  6.  

    Overall Good Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Representative in Dallas, TX
    Current Employee - Enrollment Representative in Dallas, TX

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    Great company with good core values
    A company that pushes compliance and ethics
    Starting pay is decent.
    Yearly pay increases
    Generous earned leave
    Holiday pay / opportunity for overtime
    Work hours are flexible
    Good people to work with
    Health Benefits
    Employee tuition assistance / reimbursement
    The company is good to it's employees

    Cons

    Enrollment Reps. bids for shifts based on seniority. It seems hard to move up in the company, people seem to stay at the same level and job for years.

    Wish more positions were created for advancement.

    Recommends
    Neutral Outlook
  7.  

    Associate Faculty for the College of Humanities and Sciences

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    Enjoy teaching students face to face on ground campus. It's nice to be associated with such a prestigious, internationally known university.

    Cons

    Unfortunately there are no benefits given to any associate faculty. Teaching assignments are given at one of 3 Phoenix area campuses depending on class need.

  8.  

    Very fulfilling working with students to reach their goals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Instructor in Westborough, MA
    Current Employee - Accounting Instructor in Westborough, MA

    I have been working at University of Phoenix

    Pros

    Working with state of the art applications for on-line learning. Helping students to "grasp the knowledge of accounting" and seeing that aha moment.

    Cons

    The time it takes to do "off-line paperwork that is required." There was a large learning-curve to adjust to on-line teaching and not seeing facial expressions and other body-language that can be so telling of the students understanding of concepts and methodology. Many other communication tools have helped overcome this obstacle. New technology and experience have helped overcome this "con".

    Advice to ManagementAdvice

    Continue to listen to all the facilitators/professors who teach classes. You have your finger on the pulse of needs. It is essential to continue innovative growth through new ideas and technologies. It was wonderful working for the University of Phoenix. I may be back!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Believe in the instruction model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    Supportive colleagues, focused on student learning and supporting students to be successful

    Cons

    Sometimes have technology issues in classroom

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Adjunct Professor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix

    Pros

    Enjoyed my colleagues and the training was amazing. It was fun being a member of the faculty and the facilities were always clean with good equipment.

    Cons

    I wish there would have been more Saturday classes. My work schedule did not always allow me to teach on weeknights

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Motivating work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Services Manager in Phoenix, AZ
    Current Employee - Student Services Manager in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 8 years)

    Pros

    Team Environment
    Good Values
    Challenging
    Motivating work (get to help people)

    Cons

    Challenging industry
    Job Security in question due to changes in industry

    Advice to ManagementAdvice

    Ask employees to help vet large changes that affect them.

    Recommends
    Neutral Outlook

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