University of Phoenix Reviews

Updated August 30, 2015
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University of Phoenix President Timothy P. Slottow
Timothy P. Slottow
58 Ratings

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • The university has great benefits (in 36 reviews)

Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • Feels like typical "outsource" call center (in 18 reviews)

More Pros and Cons

946 Employee Reviews

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  1. Enrollment Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enrollment Representative in Phoenix, AZ
    Former Employee - Senior Enrollment Representative in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    Great benefits, continuing training, flexible work schedule.

    Cons

    Not enough incoming leads.

    Advice to Management

    Focus on generating new leads and prospective students.


  2. Uopx enrollment review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Awesome job to help people and make an impact in people's lives. Very rewarding at times. Especially graduation. The staff becomes your family

    Cons

    Constant change and instability. Never know when the next round of layoffs are coming. Do your job and you shouldn't have to worry about it. Senior leadership has no idea where the bottom really is.

    Advice to Management

    Upper management should handle the 30k foot stuff and let the people on the ground level enroll students.


  3. Ok Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Manager in Dallas, TX
    Current Employee - Enrollment Manager in Dallas, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at University of Phoenix (More than 5 years)

    Pros

    good work, not hard wok

    Cons

    government restrictions, downsizing, re-organizing, limits


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  5. Assoc. faculty

    Current Employee - Associate Faculty in Coffeeville, MS
    Current Employee - Associate Faculty in Coffeeville, MS
    Approves of CEO

    I have been working at University of Phoenix (More than 5 years)

    Pros

    The opportunity to share and incorporate my experience and knowledge to meet the course criteria

    Cons

    not enough classes/students to keep the flow going in the areas of study

    Advice to Management

    make a real connection with the local organizations to recruit students


  6. Where are we going?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Peers, Students, Faculty, Community, and the potential to reimagine the purpose and role of the University for future students, faculty and staff.

    Cons

    Lack of innovation, centralized decisions by leaders who don't interact with or observe the impact those decisions have on the students and faculty they serve.

    Advice to Management

    Less focus groups and surveys and more observing and directly speaking with students, faculty and business and community leaders.


  7. Enrollment Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Representative in Des Plaines, IL
    Current Employee - Enrollment Representative in Des Plaines, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than a year)

    Pros

    Benefits are OK. Time off is great. Pay could be better.

    Cons

    Many changes occur upon short notice. Employees are not valued and treated like numbers.


  8. Senior Enrollment Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook

    I have been working at University of Phoenix full-time (More than 8 years)

    Pros

    Great hours, good health care benefits, 401k match fully vested from the beginning, and competitive salary.

    Cons

    Potential schedule changes and work some Saturdays. No Salary increases if at cap even with strong performance.

    Advice to Management

    Not to increase salary based only on tenor but on good work ethics and behaviors.


  9. Finance Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Financial Advisor in Phoenix, AZ
    Former Employee - Student Financial Advisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    Benefits were great as well as PTO and holiday time. Very accommodating when it came to work schedule or needing time off.

    Cons

    Way too many changes over a short period of time. Several layoffs over a few months. Not willing to accommodate a transfer in an emergency situation.

    Advice to Management

    Need to hire managers that are more competent and know what their doing. Everything shouldn't be fun and games.


  10. Enrollment Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at University of Phoenix (More than 8 years)

    Pros

    Good benefits; as a new employee -good learning opportunities for someone who just completed their Bachelor's degree; friendly coworkers

    Cons

    Extreme micro management, no work life balance, high expectations, low lead flow, poor communication and overall team management, no upward mobility opportunity, no training and development, zero flexibility

    Advice to Management

    Stop micro management; trust your employees


  11. Campus Operations Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Campus Operations Specialist in Murrieta, CA
    Current Employee - Senior Campus Operations Specialist in Murrieta, CA
    Recommends
    Positive Outlook

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    University of Phoenix highly values the employees by providing amazing professional development resources, benefits, free education, and work/life balance.

    Cons

    Corporate environment can be a bit stressful, but manageable with the support of leadership and peers

    Advice to Management

    Good job!



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