University of Phoenix

  www.phoenix.edu
  www.phoenix.edu

University of Phoenix Reviews

Updated December 16, 2014
Updated December 16, 2014
708 Reviews
2.9
708 Reviews
Rating Trends

Recommend to a friend
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University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
395 Ratings

Review Highlights

Pros
  • Good benefits/ sick days vacation days/ team builders (in 41 reviews)

  • experience in corporate environment; free education; great benefits; opportunity for growth (in 36 reviews)


Cons
  • the worst upper management ever in the history of life (in 22 reviews)

  • No real measure of performance (at least in the call center) (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This is a great place to teach and to meet new people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix

    Pros

    The pay is very competitive. There are several locations where you are allowed to teach. All of the instructors have to meet the minimum educational requirements (at least a Masters degree and experience in the field). It is a rewarding job and the pay can really add up after a few years.

    Cons

    I have no negative comments for this company. If I had the time, then I would teach again for the University of Phoenix. I miss the job.

    Advice to ManagementAdvice

    Keep up the great work. Other colleges are pursuing some of the practices of the University of Phoenix (online instruction, electronic books, and so on).

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    sound work experience, making a difference

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    steady work, the organization is always advancing

    Cons

    untrained management, too many departments "doing their own thing," lack of focus on the end user

  3.  

    Adjunct Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Instructor in Cleveland, OH
    Current Employee - Adjunct Instructor in Cleveland, OH

    I have been working at University of Phoenix part-time (more than 8 years)

    Pros

    student interaction and faculty interaction

    Cons

    inconsistent assignments, no computer lab, facilities could be better

    Advice to ManagementAdvice

    keep up current practices

    Recommends
    Neutral Outlook
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  5.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    flex schedule and tuition reinburstment

    Cons

    open office, could be more training programs

    Advice to ManagementAdvice

    need more presence from the mangers walking the floors

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great people, good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Academic Counselor in Phoenix, AZ
    Current Employee - Senior Academic Counselor in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 5 years)

    Pros

    Helping "high risk" college students graduate and reach their goals
    Working with great people. My coworkers probably kept me there a few years longer than I would have stayed without them.
    Developing skills to manage all different walks of life.

    Cons

    A bit too much micromanagement.
    Little opportunity for recognition/advancement

    Advice to ManagementAdvice

    I do not envy you, as you are in a very difficult position. It cannot be easy to keep employees happy and motivated while abiding by federal guidelines regarding for-profit institutions. I do not have a solution regarding compensation, but I believe that it must be performance-based somehow. It can be discouraging for a tenured counselor to know that he/she makes the same amount as another counselor of the same tenure, but who performs at a much lower level.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Not too bad, but the company has some opportunity to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Manager
    Current Employee - Enrollment Manager

    I have been working at University of Phoenix full-time (more than 5 years)

    Pros

    There are many pros about the company. I loved a lot about my experience with UoPX, but I feel that some of the changes which have taken place in the last year have not been positive. The people are really wonderful and many of them truly care about the organization and building the campus up to be great. The job is strong mix of sales and like any sales you have to have a positive attitude, passion, and believe in what you do.

    Cons

    Opportunities for greater pay have been very limited with the new changes implemented. The Dept. of Ed. has imposed many regulations and Phx has had to abide by these changes for regulatory purposes, but in the long run this impacts the employee experience greatly. I wish this was a pay for performance matrix as it was in the past, but unfortunately now if you are a high performer, your peer is receiving the same pay increase as you and this does not seem fair when your team is enrolling double or more than that of peers. Opportunities for growth are also limited very much. Director and VP positions are primarily offered in AZ.

    Advice to ManagementAdvice

    Let's figure out a way to be profitable, offer job growth opportunities, and maintain a more positive culture by hiring smartly. The top producer does not always make the best leader unfortunately.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Need a good deal of improvements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix (more than 8 years)

    Pros

    Worked with some great people with a good deal of potential.

    Cons

    Too many changes, not enough support for employees with resources or leadership support.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    National Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Advisor
    Former Employee - National Advisor

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    Best job I ever had - loved the people, the organization, the job, the opportunity. Great university for working professionals to learn and advance their careers.

    Cons

    Entirely new leadership team - I loved the old team. Culture seems to be changing.

    Advice to ManagementAdvice

    value long-term employees

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Maybe a good start for teaching - but you will probably want to move on to better institutions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructor in Orange, CA
    Former Employee - Instructor in Orange, CA

    I worked at University of Phoenix

    Pros

    Work from home - or where ever! Able to keep up with the current advances in your particular field.
    Enjoyed interacting with others.

    Cons

    Pay is nothing to write home about. For the hours and the dedication, you must like what you are doing to continue to teach at UoP. The audits of the classroom suggest that instructors should spend significant amounts of time teaching, reading and grading - more than what they are compensated for.
    Many students, even in the Master's Programs should not be there. There seems to be no screening for admission, other than an ability to pay.

    Advice to ManagementAdvice

    Support your "facilitators" more. Increase the level of pay.

    Doesn't Recommend
    Positive Outlook
  11. 1 person found this helpful  

    Great company to work with, lots of room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Specialist in Phoenix, AZ
    Current Employee - Contact Center Specialist in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than an year)

    Pros

    They invest in the professional development of their employees. Free tuition for employees is a crazy amazing benefit.

    Cons

    The phone jobs can be boring or frustrating at times, but it is mind over matter.

    Advice to ManagementAdvice

    I would advise management to consider giving their subordinates more freedom and trust. I have a fantastic manager, but not all of the employees are as lucky.

    Recommends
    Positive Outlook
    Approves of CEO

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