University of Phoenix

  www.phoenix.edu
  www.phoenix.edu

University of Phoenix Reviews

Updated October 29, 2014
Updated October 29, 2014
681 Reviews
2.9
681 Reviews
Rating Trends

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University of Phoenix President Dr. William Pepicello
Dr. William Pepicello
380 Ratings

Review Highlights

Pros
  • Good benefits/ sick days vacation days/ team builders (in 48 reviews)

  • Great benefits / somewhat flexible schedule (in 35 reviews)


Cons
  • the worst upper management ever in the history of life (in 21 reviews)

  • No real measure of performance (at least in the call center) (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's good not great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    I love helping other improve their lives and getting is the best to improve your upward mobulty.

    Cons

    Does pay well but the standards are requirements are very high.

    Advice to ManagementAdvice

    Pay better.

  2.  

    Academic Counselor - Axia College

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than an year)

    Pros

    Working with students and being exposed to coaching them and being their mentor was extremely challenging and rewarding. My manager was very hands off and allowed us to complete our workflow in our own ways, so long as things got done and metrics were hit, very little intervention. I did see opportunities to advance my own skills had I worked there longer than the year roughly I was there.

    Cons

    At the Axia level, I felt there were a lot of students that should not be in school. To be blunt, not everyone should go to school and there has to be better expectations set for students about what is or is not realistic. I know the company has evolved a lot since I last worked there, but they seem to still carry a bad PR.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Job for Part Time Instructors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Advanced Facilitator in Phoenix, AZ
    Current Employee - Certified Advanced Facilitator in Phoenix, AZ

    I have been working at University of Phoenix part-time (more than 8 years)

    Pros

    Very flexible schedule for asynchronous classroom, allowing instructors to work a full time job at another company while facilitating classes outside of normal business hours. Compensated training for senior part time faculty via an annual cash bonus.

    Cons

    The training and course materials can be unengaging but this is not a significant criticism. Each new version of the online classroom and course materials has been an improvement over the previous version.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Adult learning, an opportunity to learn and to teach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Faulty in San Antonio, TX
    Former Employee - Faulty in San Antonio, TX

    I worked at University of Phoenix part-time (more than 5 years)

    Pros

    Challenging class schedule, meeting one night a week for 5 weeks. However, this fast paced keeps interaction lively. Technical support was good for the classroom and pay for the work was fair.

    Cons

    Entitled adults and a for profit motive which did not always support academic rigor. Lots of unwritten rules or areas left for interpretation.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Nice people, zero opportunity.

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at University of Phoenix

    Pros

    Flexible management staff, nice coworkers. Relaxed environment.

    Cons

    Performance does not mean additional opportunity for pay.

    Advice to ManagementAdvice

    Take time to make your employees feel valued.

  7. 1 person found this helpful  

    "Meh" kinda job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Advisor in Tempe, AZ
    Current Employee - Enrollment Advisor in Tempe, AZ

    I have been working at University of Phoenix full-time (less than an year)

    Pros

    Good pay for what you do
    3 weeks of paid training
    Good benefits/ sick days vacation days/ team builders

    Cons

    Shifts. If you are a new hire, you are guaranteed to work 12-9pm for your first year
    Mormons everywhere. 0% diversity on the management level.
    Hit or miss when it comes to management. I have had some amazing bosses, and some who aren't qualified to make their own breakfast in the morning.
    Enrolling people in class who can't turn on a computer without calling tech support.
    0 opportunity of career advancement

    Neutral Outlook
    Approves of CEO
  8.  

    An Awesome Learning Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Faculty Liaison in West Chester, OH
    Former Employee - Senior Faculty Liaison in West Chester, OH

    I worked at University of Phoenix full-time (more than 10 years)

    Pros

    The university has great benefits. The university goes above and beyond to assist students and faculty. You work with the best teams and really learn from everyone.

    Cons

    I don't have anything bad to say about the university.

    Advice to ManagementAdvice

    I wish you would not have decided to close down so many campuses, especially the Cincinnati Campus.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    I love working at the UOP! Like every work place there will be pros and cons.. I will expose everything.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Pros

    The training was not dreadful! You actually learn about the university and everything it offers. You receive tuition reimbursement.

    Cons

    Little opportunities to grow in the company. Calling students who never wanted to be students in the first place. haha

    Advice to ManagementAdvice

    Promote more!

  10.  

    Teaching as an online adjunct is convenient and fairly easy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Instructor in Phoenix, AZ
    Former Employee - Adjunct Instructor in Phoenix, AZ

    I worked at University of Phoenix as a contractor (more than 5 years)

    Pros

    Very convenient--you can travel and still attend to your classes.
    Good training for newbies. Ongoing learning opportunities online.
    Fairly good students who want to learn.
    You choose the classes you want to teach--you get offers and you accept or reject them based on your personal schedule and/or interests.

    Cons

    Didn't really have a supervisor or content specific person to talk to about anything.
    Would have liked to meet face-to-face with other online adjunct teachers in my area occasionally.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Company has a bad reputation as an online diploma mill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Advisor in Lenexa, KS
    Current Employee - Finance Advisor in Lenexa, KS

    I have been working at University of Phoenix full-time (more than 8 years)

    Pros

    The best thing about University of Phoenix are the benefits. I have worked there for 8 years and I was able to obtain my Bachelor's Degree for free and 5 weeks of vacation.

    Cons

    Advancement. The company has had a hiring freeze for years and has closed many campuses.

    Advice to ManagementAdvice

    Get to know your students! Stop sitting in board rooms and get out and meet them.

    Recommends
    Negative Outlook
    No opinion of CEO

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