University of Phoenix Reviews

Updated March 27, 2015
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  1. What is there to be said about the University of Phoenix? Not much. It's not all bad, but not great, either.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time (more than 8 years)

    Pros

    You will always have work as a processor. There's never a shortage of work on the processing floor, whether it is processing student files or just busywork to catch up on projects that have been put to the wayside because of an influx of student files.

    Cons

    Middle management are not totally on the up and up. Promotions are next to impossible if you don't like getting your nose brown or like the smell of BS from your managers. Micro-managing is always going on. Some days you might not be at your best and they will come down on you hard. I felt uncomfortable my last two months there. Duties were taken away from me under the guise of management wanting to have better "coverage" when instead they were prepared to terminate my six-year tenure without giving me an inkling of why.

    Advice to ManagementAdvice

    Transparency, transparency, transparency. Constant town hall meetings where nothing new is discussed is meaningless and counter-productive. You're actually wasting our time and removing processors from their desk to rehash old information.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Worst sales enviornment of my 36 years in sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor in Denver, CO
    Former Employee - Enrollment Counselor in Denver, CO

    I worked at University of Phoenix full-time (more than 3 years)

    Pros

    Can make really good money if you don't mind screwing over people less fortunate than you.

    Cons

    Brutal environment....think GlenGary GlenRoss. New leads are for "closers". If you do not take advantage of very vulnerable applicants you will fail. If you really care about people, and attempt to give them the information so they can make an informed choice about what is best for them, you will get squeezed out. They will stop giving you "hot" new leads and only give you old leads that the top sales people were unable to close. So, guess what, then you sales get worse and worse until they use that as an excuse to let you go. You are encouraged to financially ruin people with very few resources in order to pad your own (and thereby the company's) pockets. It's an environment that turns even good people into selfish, ruthless salespeople. Those who come in with that mentality can be very successful. Those that have a sense of personal integrity do not last.

    Advice to ManagementAdvice

    Please learn that people are more important than profit. And not just you and the people in your family. Other people and their families too.

    Doesn't Recommend
    Negative Outlook
  3. University of Change. If you can manage change then you will find a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time (more than 5 years)

    Pros

    The pay is better than you will find at any public university. They offer extensive training and as long as you are a go getter than you won't have anything to worry about.

    Cons

    Get comfortable/lax and you're gone. Be on your game 100% of the time.

    Advice to ManagementAdvice

    Try to keep the people that are making you money by appreciating them. It's hard because of industry regulations, I know, but there are things you can do to make someone stay around longer and become a part of the team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Unknown future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix

    Pros

    Staff environment is fun and friendly

    Cons

    No HR team in local campuses which means a lot of unethical things and favortism going on

    Advice to ManagementAdvice

    Be transparent with staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Beware, corporate politics, greed, and favoritism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administration in Phoenix, AZ
    Former Employee - Administration in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 3 years)

    Pros

    Generally decent pay, a few quality colleagues here and there, and decent benefits, though they recently changed to "exchange" insurance that is ridiculously overpriced.

    Cons

    Management is terrible and focused only on keeping the ship from sinking. Favoritism runs rampant, and the rules don't apply equally to all. They have no interest in helping you grow; they want nothing more from you than to sit in your chair, don't ask questions, and be quiet. I was hired into a very hard job and subsequently went through 4 management changes in under a year. Each one was progressively worse. I was never trained properly. I made a few small mistakes here and there and was never properly coached on improving beyond the tired "don't make this mistake again" speech. The leadership is uninspiring at best and downright hostile at worst. I was disciplined over every minor (and sometimes imaginary) thing I did wrong. I am one to own my mistakes, but they don't care about that. They care about building a file on you so they can bounce you out the door whenever a dispute or disagreement arises. I was let go 3 days after I interviewed with a competitor school last year. This was the worst experience I ever had. A midcareer professional with two graduate degrees, and I was made to feel like a toddler who'd messed his pants every single day. The charade continued right up until the second I was escorted out the door by security.

    Advice to ManagementAdvice

    Actually be there for your employees, especially the ones who show initiative and actually want to move up. Employees are more than ID numbers and butts in seats. Start interacting. I never saw anything from management unless I was doing something wrong. Working for this company is stressful enough when there's the constant threat of layoffs and the daily rumor mill about more cuts, declining enrollment, and posting horrible numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Senior Academic Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (more than 3 years)

    Pros

    Easy job, good pay and good benefits.

    Cons

    No room to grow and a lot of management does not seem qualified to be in managerial positions. Also the culture is pretty negative. It was a much better place to work when I first started but over the years it declined significantly. Not many people seem happy there.

    Advice to ManagementAdvice

    Create opportunities for advancement and opportunities to make more money. There need to be more monetary incentives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Employment experience doesn't bode well for the students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Online Instructor
    Current Employee - Adjunct Online Instructor

    I have been working at University of Phoenix

    Pros

    Able to work from home.

    Cons

    In order to give the students a great experience, really needed to put in a lot of hours for low pay.

    Advice to ManagementAdvice

    Pay an hourly rate or increase the pay by term.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. Great company, no room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Advisor in Phoenix, AZ
    Current Employee - Enrollment Advisor in Phoenix, AZ

    I have been working at University of Phoenix full-time (less than a year)

    Pros

    Good values, good pay, good benefits.

    Cons

    Bad communication, not a lot of new employment opportunities or room to move up.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Neither Teachers Nor Students: The School that Lost its Way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix (more than 5 years)

    Pros

    Educator to those who could get student loans
    Pioneered making profits in Higher Education
    Opportunities for employees to learn new skills and meet new people

    Cons

    Unprofessional management that despises faculty
    Takes advantage of students
    Produces no meaningful research
    No loyalty to faculty
    No collective understanding of how research is produced
    Senior management is inexperienced and seriously underpowered
    Age discrimation

    Advice to ManagementAdvice

    Takes some classes in the Business School of the University

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Under-appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Any Job in Phoenix, AZ
    Current Employee - Any Job in Phoenix, AZ

    I have been working at University of Phoenix

    Pros

    Working with the students who wanted a better life.

    Cons

    Management lacked leadership, company continues to downsize, they replace good talent for mediocre people an puppets. Managers have their own interest in mind and protect themselves and their paycheck

    Advice to ManagementAdvice

    Fire yourself and find leadership. Value your employees, value your students, listen and you will go much further.

    Doesn't Recommend
    Negative Outlook

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