University of Phoenix Reviews

Updated April 25, 2015
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Employee Reviews

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  1. Helpful (1)

    Adjunct Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Online Instructor
    Former Employee - Adjunct Online Instructor

    I worked at University of Phoenix

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Pay is average to good for online instruction

    Cons

    Students are marginal at best. Lots of hand-holding at elementary levels

    Advice to Management

    Recruit more selectively

  2. Student Services Coordinator- Pacific Campus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Services Coordinator in Killeen, TX
    Former Employee - Student Services Coordinator in Killeen, TX

    I worked at University of Phoenix full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, room to grow, family oriented organization.

    Cons

    Low pay, management micromanages lower level positions. Also, upper management makes their mistakes on clerks rather than owing up to it in order to lead by example.

    Advice to Management

    Own up to your mistakes and focus in the success of students, programs, and employees. Better morale leads to better organizational outcomes.

  3. Helpful (1)

    Over 8 years at a local campus...never really feel valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Academic Director
    Current Employee - Academic Director

    I have been working at University of Phoenix full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Innovation, dedicated faculty, current curriculum and programs, decent benefits,

    Cons

    Zero communication from top down to local campuses, constant ineffective change, negative culture, low salary, lack of Professional growth opps outside of Phoenix, decreasing reputation in community

    Advice to Management

    Value the important work at the local campuses. Care about your employees.

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  5. Senior Enrollment Representative: poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good hour, good benefits, good pay

    Cons

    Tuition is increasing and the student population has dropped by half.

    Advice to Management

    Lower your tuition

  6. Senior Enrollment Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good money and fun environment

    Cons

    Bad company, probably going under soon.

  7. Excellent leadership and management team throughout most of my time at the university.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Enrollment Advisor in Phoenix, AZ
    Current Employee - Senior Enrollment Advisor in Phoenix, AZ

    I have been working at University of Phoenix full-time (More than 8 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Financially rewarding if willing to work hard and if willing to learn and develop professionally. That is okay with me.
    Great benefits; including tuition waiver.

    Cons

    There are things beyond an advisor's control; higher education in the for-profit industry has been challenging for a number of years.

    Advice to Management

    Continue to invest in people and in technology. We are a knowledge workforce and we need to continue feeling valued; if the financial reward is not possible because of the business climate, continue to find ways to celebrate individual achievements.

  8. Good Place to Teach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love the students and faculty at University of Phoenix, as well as the learning model.

    Cons

    Pay is on the low end, compared to other schools of this type, and there are no guarantees of work.

    Advice to Management

    Make faculty feel more valued.

  9. Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Faculty
    Current Employee - Adjunct Faculty

    I have been working at University of Phoenix part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is great staffing flexibility for adjunct instructors.

    Cons

    I have nothing to complain about.

  10. Helpful (1)

    good for employees, bad for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ

    I worked at University of Phoenix full-time (More than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    lots of vacation time, decent starting pay, majority of coworkers are nice

    Cons

    It's difficult watching people accumulate so much debt for a degree only to immediately go into another program upon graduating at the encouragement of his or her enrollment advisor. Instead of suggesting people start another program in order to defer their loans/feel good about themselves, UOP should partner with more places for students to do internships and network so they can later get jobs.

    Advice to Management

    If you manage by metrics employees will just play games to get their numbers. Talk time minimums resulted in people leaving/deleting voice messages for 5 minutes at a time, ect. Oh, and keep up the sweet vacation time!

  11. From Bad, to Worse...and WORSE...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Enrollment Advisor
    Current Employee - Executive Enrollment Advisor

    I have been working at University of Phoenix

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The ONLY reasons to work here are (for) the free college education and outstanding benefits package.

    Cons

    Oh my goodness, there are so, so many reasons not to work here... Executive Leadership with Little to NO employment history in Education...We are NOT Zappos!! Poor Compensation, Little to No Promotion Opportunities, Unnecessary and Constant, (poorly communicated), Change, Hostile Work Environment, Lack of Appreciation, Acknowledgement, or Respect for Enrollment Counselors, the Front Line AND the Bottom Line of the company, Constant Micro-Management, Lack of Employee Empowerment, Inability to be Heard, an 'Open-Door' Policy which Does Not Advertise nor Set Aside Office Hours, Leadership which Does Not Encourage Critical Thinking or Solicit Employee Opinion, Total Lack of Emotional Intelligence Throughout the Company... Need I say more??

    Advice to Management

    Hire executive leadership who come from an employment background in EDUCATION; we are NOT "Zappos"!! Solicit employee's opinions ~ Especially Enrollment ~ they are the Front Line AND the Bottom Line of UOPX! Stop Tinkering; change is Only necessary, meaningful, And, valuable when the lower tiered employee understands and Buys-In!! EMPOWER, TRUST, and ALLOW Counselors to do their jobs...Every Time you change something, (and that would be constantly), you lose another believer. We used to communicate with, and do what was best for, the student...('Changing Lives'); now, instead, we merely spend our revenue to compete with our competitors to maintain "The Stakeholder's" status quo. The impetus used to be on providing an affordable, quality education; perhaps someone needs to re-read our "Mission and Vision"

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