Uno Restaurants

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Uno Restaurants Reviews in Boston, MA

74 Reviews

3.3
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Uno Restaurants CEO Ian Baines
Ian Baines
6 Ratings

Review Highlights

Pros
  • You might be able to get free food, if you didn't mind breaking the rules and risk management troubles (in 3 reviews)

  • Great food, and lunch specials, dedicated regulars (in 3 reviews)


Cons
  • Management, Upper Management, Compensation, Food Culture, Menu (in 4 reviews)

  • There's also not much of an employee discount (in 3 reviews)

More Highlights

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very flexible, but pay varies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Hostess  in  Boston, MA
    Former Employee - Server/Hostess in Boston, MA

    Pros

    They pretty much work around your schedule in accordance to school, travel, another job, etc. They cross-train, so moving up is relatively easy.

    Cons

    Occasionally have unrealistic expectations of their servers. Pay varies depending on shift, restaurant location, etc. Look the other way when guests take advantage of servers.

    Advice to ManagementAdvice

    Don't be so forgiving of customers who take advantage of the company. That's not the type of people you want coming back.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Bottom line, not people, is all that matters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Boston, MA
    Former Employee - Manager in Boston, MA

    Pros

    Good, but tired brand
    Good, caring people in many positions

    Cons

    Don't care about people or their development
    Very long hours
    No mission or vision of where they're going
    Management really appears clueless
    Just an unhappy culture with no direction and no reason to believe it will get better

    Advice to ManagementAdvice

    Develop a vision and direction.
    Stop firing anybody and everybody who disagrees with you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great starting job as waitress in the restaurant business but management sucks.

    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress  in  Boston, MA
    Former Employee - Waitress in Boston, MA

    Pros

    They hired me without any experience in waitressing, provided training. People were friendly and helpful.

    Cons

    Management was poor. Scheduling was a nightmare. I would get calls to come in when I was not scheduled. Requesting days off were not always honored. Failed to be sent my tax returns- had to request for the paperwork multiple occasions.

    Advice to ManagementAdvice

    Communication between waitstaff and managers should be much more clearly outlined.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Ehh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender  in  Boston, MA
    Former Employee - Bartender in Boston, MA

    Pros

    Great motivated staff, management staff was a mixed bag of leaders and laziness. Corporate structure is made of Playdough.

    Cons

    Coupons upon coupons, as a waiter and bartender, it was discouraging to have a ten top on a busy night, pour them all waters and deliver them a $50 check (don't worry, I up sold the raspberry colada). Like most chain restaurants, suburban restaurants had same guidelines as the dense inner city metropolitan locations where food focus (via geographic location) was actually very different.

    Advice to ManagementAdvice

    More or less advice to the corporate office: Get someone with a rational mind to really hire a management staff that will efficiently run restaurants. If there are too few good talents to pick from then you probably need to look at Home office for why you can't find good workers. Also, stop making your employees work on Christmas while your office is closed, it's unnecessary.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great place to work!! I love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Bartender  in  Boston, MA
    Current Employee - Bartender in Boston, MA

    Pros

    There is a lot of energy in the restauranrts - I have worked in a few. I have moved up to bartender quickly and I have been coached along the way by different managers. We are always being challenged to learn new things and think outside of the box.

    Cons

    Restaurant hours can be tough but the tips are worth it!

    Advice to ManagementAdvice

    Keep people like me in mind for management and talk with us more about the possibilities!

    Recommends
    Approves of CEO
  7.  

    This is an OK place to work. Sometimes tips are very good and sometimes extremely bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Waitress  in  Boston, MA
    Current Employee - Waitress in Boston, MA

    Pros

    Great place to work if you need long periods of time off e.i. college students that go home for the summer.

    Cons

    Relying on tips as your income. Somedays one could make lots of money and the next day, work 4 hours and leave with five bucks.

    Advice to ManagementAdvice

    Stop writing people up for not claiming enough tips!
    The servers are not making enough money and it's not their fault.

    UNO Chicago Grill General Managers are writing people up for not claiming enough tips because if a server doesn't make minimum wage in tips for the week then UNO Chicago Grill has to pay them to bring that up to minimum wage e.i. I work 40 hours per week and this state's minimum wage is $8.50 per hour so if one makes under $340 (40x8.50) then they have to pay the difference. AND they DON'T want to PAY a cent.

    Don't expect servers to make 15-20% of their sales in tips when the receipt doesn't state the percentage that guests have to leave and this is a big issue in the store I work because 30-50% of the guests* do not know how much to tip either because they are foreigners or because they just don't know they have to tip 15% and up depending on the quality of the service.

    And on top of that, managers do not add gratuity to big parties. When they do, they ask the server to calculate 15% of the bill and squish it (write) somewhere in the receipt. They don't use their 'manager card' because it only allows them to add 18% and since they know how "great" and "tasty" their service and food quality is, they ask servers to write down a mediocre 15%.

    Mr. Frank W. Guidara, if you ever get to read this, this is not fair. Cheesecake Factory's reputation is better than UNO's and they state the Grat percentage in about FIVE -not just english- different languages. Please.

    OH! and to management, please, please, please if you are having a bad day, suck it up and don't take it up on everyone around you. Yes, they will yell at you and write you up. Yes, just because they're not having a good day.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Uno Chicago Grill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    Pros

    * Progressive CEO that is looking toward future/open to new ideas
    * Fun product/environment
    * Free food

    Cons

    * The bar is constantly reset higher and always just out of reach
    * A constantly reset bar leads to a "never-good-enough" attitude that makes work seems "thankless" (not enough rewards for a job well done, more punishments)

    Advice to ManagementAdvice

    Reward more than you publicly scold your employees to create a more motivating corporate culture.

    Doesn't Recommend
    Approves of CEO

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