Uno Restaurants

  www.unos.com
  www.unos.com

Uno Restaurants Reviews

Updated December 13, 2014
Updated December 13, 2014
82 Reviews
3.4
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Uno Restaurants CEO Ian Baines
Ian Baines
11 Ratings

Review Highlights

Pros
  • Flexible schedule, nice paycheck, friendly enviroment (in 3 reviews)

  • You might be able to get free food, if you didn't mind breaking the rules and risk management troubles (in 3 reviews)


Cons
  • Super busy, long hours, and lots of dishes (in 5 reviews)

  • Management, Upper Management, Compensation, Food Culture, Menu (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Really good money, only if closing... if not, you make NO MONEY!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Rochester, NY
    Current Employee - Server in Rochester, NY

    I have been working at Uno Restaurants part-time (more than 5 years)

    Pros

    When closing, you usually make between 100-150 on weeknights. Weekends, anywhere from 115-180
    When not closing, you make between 30-75 weeknights, and 50-100 weekends
    Management is great, they really do care about you.

    Cons

    TESTS TESTS TESTS!!!! THAT'S ALLLLLL WE DO IS TESTS!! If you want a JOB and not SCHOOL all over again, do not work here. We take tests about every 3-6mo, and some of them take HOURS to finish!!
    Late nights SUUUUUCKKKK!!!! (my location at least)
    The hosts have absolutely no idea what they're doing. They do not follow any system whatsoever. They will triple seat you, while not seating anyone else. They will seat a section when the server is not yet there, and will not ask anyone to pick it up (this happens about once a week, that I notice). They will seat your one and only 6-top table with only two people, even though you have three other 2-top tables!!
    100% tray service. Dumbest thing ever. No matter how busy you are, you have to run around the kitchen looking for a tray so you can bring your ONE glass of water or your ONE ramekin out!!!

    Advice to ManagementAdvice

    STOP THESE DANG TESTS!!!!
    Train the hosts right
    Get the dressings the guests ask for EVERYDAY!! (thousand island, parm peppercorn, russian).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Hostess and Kitchen Prep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess/Kitchen Prep in Albany, NY
    Current Employee - Hostess/Kitchen Prep in Albany, NY

    I have been working at Uno Restaurants part-time (more than an year)

    Pros

    I worked for about a year and a half, started as a hostess and the moved onto doing kitchen prep and salad maker in the kitchen. I was able to work as either position and they liked that I was versatile. I loved the managers and most of my coworkers.

    Cons

    We got a new manager, who changed a lot of our standard operating procedures. A lot of which weren't fair. This new GM refused to train me as a server. It was very unfair and even one of the assistant manager let me know that if I transfer to another UNOs, he will recommend me for server training- as it was not an option for me according to the GM. This is why I quit.

    Advice to ManagementAdvice

    Allow employees to move ul

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Uno's will become your home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Uno Restaurants full-time (more than an year)

    Pros

    You'll learn great multitasking skills. At the location I was at, they usually promoted within before hiring out for shift supers or bartenders.

    Cons

    Sidework, sidework, sidework. You will do more sidework here than any other restaurant. On slow days, it's common for you to spend more time doing sidework than actually taking tables on the floor. People are also scheduled for doubles most of the time, and several days in a row. The general fact that it's a corporate chain restaurant can be annoying sometimes. The new training program is unbearable. There's also not much of an employee discount.

    Negative Outlook
    No opinion of CEO
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  5.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Maple Shade, NJ
    Current Employee - Server in Maple Shade, NJ

    I have been working at Uno Restaurants part-time (less than an year)

    Pros

    You can pick-up a lot of hours, therefore, providing you with the opportunity to make extra money. The management has high standards for their waiters, therefore, you do greatly improve as a server.

    Cons

    Older employees (age and duration of service) do not know their place, they tend to pretend to be mangers. Management does nothing to tame the hostile environment or anger. Base pay is insultingly low, therefore, managers never feel the need to cut (relieve of duty) the waiters since they are essentially utilizing free labor. Employee discount is extremely limited. Overall, too much busy work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Waitress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitress in Chicago, IL
    Current Employee - Waitress in Chicago, IL

    I have been working at Uno Restaurants part-time (less than an year)

    Pros

    Good training
    Team work
    Good tips

    Cons

    Hard work
    Long hours
    Difficult clients sometime

    Advice to ManagementAdvice

    Consider improve the payment to the waitress

    Recommends
  7.  

    Did not care about food, used as pawn to increase profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Salisbury, MD
    Former Employee - Server in Salisbury, MD

    I worked at Uno Restaurants part-time (more than 3 years)

    Pros

    Strong server, they allowed me more freedom, Pizza is good, but good luck with the rest

    Cons

    Management, Upper Management, Compensation, Food Culture, Menu

    Advice to ManagementAdvice

    Care more about the food! You are a restaurant after all!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Not Impressed as an Employee or Customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Hostess
    Former Employee - Server/Hostess

    I worked at Uno Restaurants part-time (less than an year)

    Pros

    There were a few friendly employees at the restaurant I worked at and it was nice to have a discount on my meal. Unfortunately, that's about all I can say for the positive things I encountered as a former employee.

    Cons

    Management did not do their job and waitstaff was constantly doing whatever they wanted which led to unhappy customers that would not return in the future and employees who actually cared about their job (like myself) looking elsewhere for work.

    Advice to ManagementAdvice

    Don't let your waitstaff go outside to smoke or use their cell phones while they are working.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Uno Restaurants full-time

    Pros

    the staff was always helpful, other managers great family environment. overall teamwork. great support staff on the office

    Cons

    there wasn't allot of cons. When the company filed for bankruptcy they closed quite a few restaurants at once. all of those people lost there jobs with no notice

    Doesn't Recommend
    Approves of CEO
  10.  

    Ball of confusion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Uno Restaurants full-time (more than 5 years)

    Pros

    Great benefits, some fun people, pay scale ok but not one where you can say it's top notch.

    Cons

    To much change, nothing stays the same, training, menu, corporate programs and needs. All they do is spin there wheels and come back to the basics, so why not keep with the basics, Borders on the ridiculous.

    Advice to ManagementAdvice

    Change the bonus program to where you can actually make some additional income by performing to it. Consider focusing on the basics of what you do best. Not changing every 2 to 3 months to please some wild idea.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Winter Garden, FL
    Current Employee - Server in Winter Garden, FL

    I have been working at Uno Restaurants full-time (more than an year)

    Pros

    Locals..good money. Repeat customers. Good coupons sent out.

    Cons

    Horrible favoritism! Management treats employees horrible..screaming all the time. Guests complain about tge way they treat us.

    Advice to ManagementAdvice

    Never worked for a company that treats their employees so horribly. Been in the business 23 years and this is most definitely they worst!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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