Upromise Reviews in Boston, MA

16 Reviews

2.9
16 Reviews
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Upromise President David Rochon
David Rochon
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12 Employee Reviews Back to all reviews

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  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at Upromise full-time

    Pros

    Smart people, sophisticated marketing, fast pace, fun environment

    Cons

    Management has ADD and not patient enough to see things through, too much process for an organization of its size

    Advice to ManagementAdvice

    Get back to basics, pick a path, communicate, and execute.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    good company bad leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interactive Designer  in  Needham, MA
    Former Employee - Interactive Designer in Needham, MA

    I worked at Upromise full-time for less than a year

    Pros

    you get out at 5 on the dot and you can take long lunch breaks

    Cons

    no one cares about the work. the creative director I worked under had horrible taste and was a bad leader

    Advice to ManagementAdvice

    hire an inspriring creative manager not a yes man.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    I found my time to be frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Special Relationship Manager  in  Newton, MA
    Former Employee - Special Relationship Manager in Newton, MA

    I worked at Upromise

    Pros

    Good people to work with. Everyone was friendly. The cafeteria was good

    Cons

    There were not enough opportunities to raise up through the company ranks. Also the pay was poor to very poor. While the people were all good, hard working people, morale was low due to boring work and low pay.

    Advice to ManagementAdvice

    Pay better. Offer and investment management aspect of the business. You should not exist as a business, there is no market for a 529 provider that can not manage funds.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Great company...great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President  in  Needham, MA
    Former Employee - Vice President in Needham, MA

    I worked at Upromise

    Pros

    great people and warm culture

    Cons

    Sallie Mae acquisition changed a lot about the company.

    Advice to ManagementAdvice

    Reinvigorate the company mission

    Recommends
    Approves of CEO
  6.  

    it might work out depend on what you are looking for in your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at Upromise

    Pros

    Has very good work and life balance

    Cons

    limited resource and it is hard to get anything done

  7.  

    Not a place where technology is paramount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at Upromise

    Pros

    Great co-workers, Relaxed atmosphere (for now), Free coffee

    Cons

    Poor Senior Management, Poor communication from Sallie Mae, Poor communication within Sallie Mae, Poor technical direction from Sallie Mae, Lots of departures due to poor management

    Advice to ManagementAdvice

    The direction from Sallie Mae is as poor as poor can be, it needs to improve. When I started as Upromise it was a great place. Sallie Mae has negatived that great things about Upromise.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    No leadership; No future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director of Backoffice  in  Newton, MA
    Current Employee - Director of Backoffice in Newton, MA

    I have been working at Upromise

    Pros

    casual work environment, incredibly amazing people, strong mission wanting to change the way that families pay for college, feel good work

    Cons

    little or no plans for the future, marketing leadership virtually non-existent, absolute lack of support from Sallie Mae, Upromise's parent company.

    Advice to ManagementAdvice

    Take a serious look at your marketing team as there's lots of favoritism but not a lot in the way of talent. Marketing used to be the backbone of Upromise but it is no longer.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Don't Do It!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at Upromise

    Pros

    There are some very passionate individuals working for Upromise striving towards the end goal of helping families save and pay for college. They love what they do and have been with the organization for many years.

    Upromise does tuition reimbursement at 5k a year. Relatively flexible schedule.

    Cons

    The acquisition by Sallie Mae changed the culture of the organization. There have been numerous layoffs over the years Mamy star employees have voluntarily moved on from the organization leaving chaos behind.

    The health care benefits are terrible.

    Advice to ManagementAdvice

    Communicate with employees about what's going on. Improve the health care benefits and develop better project process to get things done.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Not a place for a future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Communications Specialist  in  Newton, MA
    Current Employee - Marketing Communications Specialist in Newton, MA

    I have been working at Upromise

    Pros

    Casual dress, good reimbursement for college courses ($5k/yr)

    Cons

    Not a clear path for company's future at the moment, not a lot of open communication or planning for career goals.

    Advice to ManagementAdvice

    Pull it together soon otherwise more people will be jumping ship!

    Doesn't Recommend
    No opinion of CEO
  11.  

    Don't bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at Upromise

    Pros

    Used to be great up until about 6 months ago

    Cons

    Upromise is being folded under SallieMae and losing its social mission
    Upromise is no longer a start up environment, its become 100% corporate
    Its very hard to get ideas executed
    Benefits have gone way down (health plan awful, no perks)

    Advice to ManagementAdvice

    Keep good talent engaged and motivated
    Improve benefits package
    Reorganize technology team

    Doesn't Recommend
    No opinion of CEO

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