Upwork Reviews

Updated July 19, 2015
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Upwork CEO Stephane Kasriel
Stephane Kasriel
6 Ratings

22 Employee Reviews

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  1. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Mountain View, CA
    Current Employee - Senior Software Engineer in Mountain View, CA

    I have been working at Upwork full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Smart people, free food, good compensation, great CEO. Work at home on Wednesdays. Work is interesting and future looks good. Two offices: Mountain View and San Francisco (and lots of remote employees and contractors). Also, for those people posting reviews to Glassdoor and that use Upwork to find contract jobs, you aren't an Upwork employee! That is like saying you found a contract job in the San Jose Mercury News and you don't like working for the San Jose Mercury News.

    Cons

    Missing some of the perks of larger companies like a gym but so what. You're at a small/medium size company!


  2. Constantly seeking to improve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Upwork

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best part of the company is that it is constantly trying to improve. Whether it's the product or the actual work-place, they are trying everyday to make things better for it's employees and the Freelancers and Clients that use the site. Upwork isn't afraid to take chances and is great about hiring individuals with diverse backgrounds and experience to fill roles that may be unconventional. Extremely flexible with working from home/remote.

    Cons

    The benefits could be better...no 401k matching, perks like other big companies.

    Advice to Management

    To be competitive with the other tech companies we need to offer some basics top talent expects here. 401k matching, cover commute costs, family leave, PTO, gyms, off-sites etc.


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Upwork full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People genuinely care about the mission, the international focus and the changing nature of work. Good amount of flexibility around hours, ability to work in different offices, very social and flat culture.

    Cons

    The product is sometimes buggy, resulting in issues for freelancers. Large marketplace means there are some bad actors on both the client and freelancer side that are difficult to address in a fair and consistent way.

    Advice to Management

    Focus on making a beautiful, intuitive / easy to use product.


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  5. Designer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Upwork full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I'm an onsite, full time employee and I love my job. My director is fantastic, and I work with a top-notch team of talented, caring, and committed designers. In fact, most everyone I've worked with cross-functionally has been exceedingly good at what they do and just as passionate about it. The company's positive mission and role in the future of work is a galvanizing force that attracts forward-thinking, talented individuals that work well together. As an individual, I find my work on the whole to be very engaging and satisfying. I appreciate that my team is both collaborative and self-reliant, invites discussion/hashing out of different viewpoints and that I'm given ample opportunity for new growth and the freedom to tackle new challenges or try new approaches. As a company, we've recently re-branded and you can feel the positive transformation throughout our product, workspace, and culture. It's an exciting time to be working at the company. Of course, there are things that could be improved and everything isn't awesome all the time. But, when a process isn't working or something breaks, anyone can speak up, be heard and help with the solution. I feel proud to be part of such a great team.

    Cons

    For my job, team and department, I have no real cons.


  6. A balanced approach, with a purpose.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Upwork full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company has a solid purpose, which keeps the interest and motivation levels up Decision making is rational and transparent Company is growing at a decent clip Goals are sensible, reasonable and achievable

    Cons

    It's a tweener company. No start-up cowboy stuff, but no big company support structure too. Huge portion of the company are freelancers (eating their own dog food), but coordination is challenging. Adjustment for people who come from hyper-intense work environment

    Advice to Management

    Stay the course on the strategy and continue to have a leading position in marketshare.


  7. Great culture with growing pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - California in Mountain View, CA
    Current Employee - California in Mountain View, CA

    I have been working at Upwork full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Brilliant cause: global access to work opportunities and to talent Awesome culture: still in the start-up thinking and execution style, relatively agile and lean Good management: metrics driven, structured goals, plans and strategies Work life balance: very considerate management, work from home, etc.

    Cons

    Growing pains: people are more protective of their area, new initiatives require more coordination with various stakeholders, new hires are the majority and hence maintaining culture is proving to be tricky

    Advice to Management

    Better compensation such as 401k matching, food, PTO, maternal / paternal leave


  8. Great work-life balance. Work with purpose.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Upwork full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work-life balance with flexible hours. We help people around the globe earn a living, so that they can support themselves, and their families. It feels good knowing that you work for a company with an honorable purpose.

    Cons

    In order to get a raise or promotion you have to fight for it versus being recognized and rewarded for your efforts. It's disheartening when you work so hard, and put in so much to not be given the reward deserved, but instead will only get something if you have to continuously fight for it.

    Advice to Management

    Reward top talent when it's deserved versus waiting for your employees to have to fight for recognition.


  9. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Upwork full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Out of all the places I've worked, Upwork nails work-life balance bet. My colleagues actually get their work done well in a timely manner, yet they still do take vacation. Also, there is immense flexibility to work from home or remotely (for those who can handle it). Being a manager is viewed as a privilege and not a chore. All managers are also individual contributors and the high-ups have very low egos. The younger folks have fun together after work. People with families participate in fun until 5 or 6 and then can feel comfortable heading home. It's a great mix of work and fun, especially lately. People here really care about providing job access to workers in developing countries. We're a for-profit company with a social conscience.

    Cons

    No 401K matching, maternity/paternity leave could be better, salary bands seem a bit low compared to other hot bay area tech companies

    Advice to Management

    Stay the course. Work is looking up!


  10. Hope the new changes are working out!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Mountain View, CA
    Former Employee - Manager in Mountain View, CA

    I worked at Upwork (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great perks including catered lunches, benefits, working from home on Wednesdays

    Cons

    The CEO at the time was kind of authoritarian, but the newly appointed CEO is someone who seems to work a lot better at empowering people and not just bossing them around.

    Advice to Management

    Keep your promises.


  11. An exciting time to be here - things are looking up!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Upwork full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Incredible leadership with a wickedly smart CEO. Stephane is prioritizing all the right things and having a technologist at the helm will help us move more rapidly and focus.

    Cons

    So many things we'd like to do, and not enough time to get them all done!

    Advice to Management

    Keep talking about our mission - it's why we are here!



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