Urban Lending Solutions

  www.urban-ls.com
  www.urban-ls.com

Urban Lending Solutions Reviews

Updated November 18, 2014
Updated November 18, 2014
123 Reviews
1.7
123 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Charles Sanders
71 Ratings

Review Highlights

Pros
  • Met some great people who were also trying to support their families (in 6 reviews)

  • I also like that the dress code is relaxed (in 5 reviews)


Cons
  • Team leads and unit managers are idiots (what else do you expect for light weight high school graduates, with little or no college education) (in 8 reviews)

  • Communication from upper management down to workers poor (in 10 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    Asks their employees to lie

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Lending Solutions

    Pros

    Salary is decent in comparison with similar jobs.

    Cons

    Lying on behalf of Bank of America is something that no one should be asked to do. It is fraud. Urban Lending is NOT Bank of America's Office of the CEO and President. Forcing homeowners into foreclosure will make anyone lose sleep at night.

    Advice to ManagementAdvice

    Grow a conscience.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    The worst company I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA

    I have been working at Urban Lending Solutions full-time (less than an year)

    Pros

    Nothing positive to say about this company other that the co-workers are nice. Worst environment to be in.

    Cons

    No room for growth, stressful job every day coming to work, inconsiderate management at its best. Worst training ever.

    Advice to ManagementAdvice

    Better pay, better benefits, more time off.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    IT Urban Lending Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contractor (Senior .NET Developer) in Broomfield, CO
    Current Employee - Contractor (Senior .NET Developer) in Broomfield, CO

    I have been working at Urban Lending Solutions as a contractor (more than 3 years)

    Pros

    They have need of IT People to do development work and analysis

    Cons

    The management has a very poor understanding of how to manage their clients

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    DO NOT WORK FOR THIS COMPANY! SLAVE MASTERS IS ANOTHER WORD FOR ULS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at Urban Lending Solutions full-time

    Pros

    There are no pros at Urban due to their lack of opportunity.

    Cons

    Management, No support, Failure to follow protocols on standard Labor Laws in multiple states, Turn over rate, and no direction given, including cut rate 'training'. There is no motivation for performance and declines at an outstanding rate, employees can be belittled in front of everyone with minimal consequences.

    Advice to ManagementAdvice

    Integrity and ethics need to be addressed at this company as they show that they do not have any. This is demonstrated through the multiple lawsuits for breaking FMLA laws, wrongful termination laws, and other laws company wide.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Urban Lending Solutions Response

    Oct 7, 2014SVP, Human Resources

    In response to your posting, the type of experience which you have summarized below is not reflective of the intentions of our organizational standards or goals. We are committed to continually ... More

  6. 3 people found this helpful  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter
    Former Employee - Underwriter

    I worked at Urban Lending Solutions full-time (more than an year)

    Pros

    Good health benefits, 401k matching after 1 year of service

    Cons

    Executives and the majority of management lack the foresight to hire knowledgeable people or provide training for existing ones. People are placed into leadership and management positions that have absolutely no clue how to inspire people to do better because they aren't leaders. It seems that the majority of them are just "yes-men" who will do what they are told but lack any ingenuity when it comes to actually providing leadership and training so that good service can be given to the clients. Pretty much NO training-it's a sink or swim type of environment. They will hire people who have hardly any experience so they can pay them less, yet expect high quality results, and then fire them when they can't do their job yet they never even tried to set them up for success. It's one of the most upside down companies I've worked for.

    Advice to ManagementAdvice

    Clean house! Get rid of people with egos so big that they can't take advice on what will actually make this company a GREAT place to work. Stop hiring ill-equipped people just to save a dollar-in the long run the clients you serve are not happy with the quality you give them. If you choose to keep hiring ill-equipped people, at least adequately train them so that they are set up for success. Stop misplacing blame and just hold people accountable for their positions (i.e. stop shucking responsibilities on other departments because the original ones couldn't do their jobs, train the original ones to just do their jobs right). Provide financial incentive to do better. This company has one of the lowest pay rates, expects excellent results, yet provides almost no training. This makes absolutely NO sense! Listen to your employees. SOOOOOOO many people express how they are not trained, how there is no motivation to do better because the wrong people get promoted and because there are no financial incentives to want to do better. STOP acting like no one has a life outside of work by respecting personal time. That means keep to a reasonable schedule, not mandating OT (how are there not multiple lawsuits against the company for this?!), not changing a person's schedule at the drop of a dime (people have child care and pets and carpools and lives. Do you not understand how difficult it is to adapt to a new schedule every few weeks?), stop making people work on holidays (do people and the clients REALLY need a file worked on the 4th of July or Veteran's Day or Memorial Day while the rest of the US celebrates with BBQ's and such?). Stop being bullies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Urban Lending Solutions Response

    Oct 6, 2014VP Corporate Development

    Thanks for your comments. We agree that we need more training, specifically for our managers. And you're right that our production environment often requires that we change schedules quite rapidly ... More

  7.  

    Poor and undertrained upper management who does NOT care nor value their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSCR Advocate in Broomfield, CO
    Current Employee - DSCR Advocate in Broomfield, CO

    I have been working at Urban Lending Solutions full-time (more than 3 years)

    Pros

    The pay and benefits are OK.

    Cons

    what is the point of working your tail off when no one appreciates your work? Seniority means NOTHING here. Management does NOT value their employees. Constantly reminding everyone that they can be "replaced" and should be grateful for their jobs. There is always a constant change in pay, position and work hours. They expect their employees to drop their personal lives on a dime and accommodate their needs with little to NO advance notice. HR SUCKS. they seems to NEVER respond to ANY employee inquires. there is no career growth here. everyone is out for them selves, if you're lucky you might get a good team lead who will train you properly, but after you're all on your own.

    Advice to ManagementAdvice

    Value your GREAT employees and get better upper management ie HR!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge in Broomfield, CO
    Current Employee - Concierge in Broomfield, CO

    I have been working at Urban Lending Solutions full-time (less than an year)

    Pros

    The pay is better than a lot of jobs out there. Decent benefits.

    Cons

    Forced overtime. No consideration for employees. Every part of every day is micro managed. No one will listen to your opinions. Was just recently told that due to staffing, we will only have one day off a week for the month of September. It takes forever to get anything fixed when you have an IT issue. Lots of scheduled classes that we have to complete quickly between back to back calls.

    Advice to ManagementAdvice

    Don't forget about the human element. We are not robots. We all have needs and desires. If you treat us like third rate people, we will not stick around. Be more flexible and stop micromanaging every aspect of the day. one minute late is not late.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Call Center-Broomfield, CO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Broomfield, CO
    Former Employee - Anonymous Employee in Broomfield, CO

    I worked at Urban Lending Solutions full-time

    Pros

    Good benefits, and friendly coworkers.

    Cons

    The constant schedule changes. The classic bait and switch routine. Tell you this is your schedule and then change it at the last minute without telling you.

    Advice to ManagementAdvice

    If you want to keep employees find adequate staffing. No one will stay at a company that changes their schedule every 5 seconds and also make them work weekends.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Beat up and spit out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unit Production Manager in Broomfield, CO
    Current Employee - Unit Production Manager in Broomfield, CO

    I have been working at Urban Lending Solutions full-time (more than an year)

    Pros

    The benefits are fairly good; however they could be improved upon such as tuition reimbursement.

    Cons

    Inconsistent message from company leadership and senior executives (VPs & SVPs). Horrible management practices, resulting in multiple lawsuits, poor morale, high attrition and lack of a positive culture.

    Advice to ManagementAdvice

    There's not really much to add that hasn't been said before. None of the executives have an idea of what they are doing. Absolutely no long-term improvements have been made to less than ideal working environments. The entire management team should be replaced with executives who know how to run an organization that doesn't urinate and stomp on their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    A truly horrid experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Westminster, CO
    Current Employee - Underwriter in Westminster, CO

    I have been working at Urban Lending Solutions full-time (more than 3 years)

    Pros

    There is absolutely nothing positive about this place other than some good co-workers. After the recent pay cut, the money is mediocre and not worth the misery you are put through every bit of the time you are there.

    Cons

    Third world country Dictatorship at its best! mandatory overtime with a strict regimen crafted to chip away at your sanity and turn you into a zombie in no time!

    Advice to ManagementAdvice

    Step down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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