Urban Outfitters Reviews

Updated August 14, 2015
16 reviews filtered by
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3.3
Rating Trends
Recommend to a friend
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
3 Ratings

Pros
  • Freedom to express yourself, virtually no dress code (in 59 reviews)

  • Great discount (especially on sale items) (in 60 reviews)

Cons
  • The work life balance is lacking (in 17 reviews)

  • long hours, sometimes unorganized scheduling (in 36 reviews)

More Pros and Cons

16 Employee Reviews

Sort: Popular Rating Date
  1. the best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Boston, MA
    Current Employee - Team Leader in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Urban Outfitters full-time (More than a year)

    Pros

    creative and fun great environment easy to go up the chain of command

    Cons

    low pay depends on money too much for giving people well deserved raises or promotions bratty customers


  2. Good for some

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Urban Outfitters full-time (Less than a year)

    Pros

    Great people, lots of opportunity for growth if you want it, but only if you are loud about your interests and needs. No one is going to baby sit you.

    Cons

    Still a retail job, you deal with a lot of abuse from customers and a lot of pressure to execute extra tasks and stay late to work unpaid overtime. Lots of really cliquey individuals working here also - the lifers are lifers because they're not doing anything else. That makes things pretty difficult at times.

    Advice to Management

    Ban the "clopening" shift company wide and people will flock to you. Be more realistic about workloads and don't rush to release things. Attention to detail would be better.


  3. Cashier/Men's department Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Boston, MA
    Former Employee - Sales Associate/Cashier in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    40% Employee discount was nice, easy commute

    Cons

    Urban decides to fold everything in the store rather than hang everything up, similar to American Apparel. Makes more work for everybody

    Advice to Management

    Relax with the leaning on the counter when it's not busy rule


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  5. Helpful (1)

    decent for a little extra money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Register Aid in Boston, MA
    Current Employee - Register Aid in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Urban Outfitters part-time (Less than a year)

    Pros

    employee discount worked with great people environment flexible hours

    Cons

    way too relaxed spent all of my money on clothes When things would break, it would take months for anyone to come in to fix them heater was broken all winter and had to war a heavy coat and gloves at the register

    Advice to Management

    focus more on listening to employee requests. I had to stand in 10 degree temps withoug a break for hours, and couldnt even get a space heater from management.


  6. Helpful (1)

    Department Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Boston, MA
    Current Employee - Department Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Urban Outfitters full-time (More than 5 years)

    Pros

    discount, people, sense of culture

    Cons

    Overtime, poor work life balance, failing company, low wages, low respect, high responsibility

    Advice to Management

    Stop prioritizing ridiculous projects like without walls and building mega stores like Herald Sq while you eliminate advancement opportunities for your store team.


  7. Helpful (2)

    Cog in the hipster machine

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Boston, MA
    Current Employee - Sales Associate/Cashier in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Urban Outfitters part-time (Less than a year)

    Pros

    40% discount at Urban (and Anthropologie, Free People, etc.), even more during employee-only promotions Wear almost anything you want to work Good music in the store

    Cons

    I was hired seasonally and was kept on after the holidays as a sales associate. The biggest problem I have with Urban is that managers are under pressure to treat their floor staff as totally expendable by higher-ups. URBN, Inc.'s policy is to keep payroll expenses as low as possible at any cost, which is no surprise since our CEO is a massive jerk. They HAVE to send us home early and call us off with little notice. If you're hourly, you get screwed out of hours on the regular (my manager apologizes a lot). The constant unpaid on-call shifts are ridiculous; how is that still legal? Urban has zero interest in fostering good relationships with low-level employees. It's no surprise that a lot of the people who stick around long enough to become managers are indifferent to hourly employees' needs. Speaking of managers... getting scheduled outside of availability or time off requests submitted online not going through seems to happen frequently. This is unacceptable. I've had to stay past my scheduled time more than once, which interfered with my second job. Urban is awful about sick leave. Even if you're in the hospital, unless you're totally incapacitated you need to find coverage when you call out. Covering shifts is the part of a manager's job. Coworkers are very hit or miss, some cool people but more catty jerks than at any other job I've had.

    Advice to Management

    Give employees a minimum number of actual hours each week. Ditch on-call shifts. Allow employees to call in sick. Respect employees' time. These simple fixes would drastically improve morale and reduce turnover.


  8. Love the people at my store, overall company policy issues.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Urban Outfitters part-time (More than a year)

    Pros

    Everyone I work with is amazing. I've made so many friends and going to work doesn't feel like a horrible chore (the discount is a bonus).

    Cons

    Long hours and the pay isn't great. Hard to talk to management about issues.


  9. Helpful (1)

    It was fine

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA
    Doesn't Recommend
    No opinion of CEO

    I worked at Urban Outfitters part-time (More than a year)

    Pros

    Good community among staff. Decent discount on merchandise.

    Cons

    Often was asked to change up schedule at the last minute, management aggressively pushed profiling of potential shoplifters.

    Advice to Management

    Not every black kid in a backpack wants to steal from you.


  10. Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    Really good retail experience, made a lot of friends.

    Cons

    Not enough hours, minimum wage

    Advice to Management

    Give people more hours


  11. Long hours, minimum wage, demanding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA
    Neutral Outlook
    Disapproves of CEO

    I have been working at Urban Outfitters full-time (More than a year)

    Pros

    Discount, music, culture, people, etc

    Cons

    Long hours, demanding, minimum wage, prone to store gossip etc



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