Urban Outfitters
3.0 of 5 477 reviews
www.urbanoutfitters.com Philadelphia, PA 5000+ Employees

Urban Outfitters Reviews in Boston, MA

Updated Apr 16, 2014
All Employees Current Employees Only

3.3 10 reviews

                             

0% Approve of the CEO

Urban Outfitters Chairman, President, and CEO Richard A. Hayne

Richard A. Hayne

(2 ratings)

50% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great Place

    Sales Associate (Former Employee)
    Boston, MA

    ProsReally good retail experience, made a lot of friends.

    ConsNot enough hours, minimum wage

    Advice to Senior ManagementGive people more hours

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    People are great, Company is kind of evil

    Register Aid (Former Employee)
    Cambridge, MA

    Prosloved the people, clear expectations, concise training, team work encouraged

    ConsBad pay, long hours, will cheat you out of a break if they can, work each and every associate to the bone

    Advice to Senior ManagementPay more.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Long hours, minimum wage, demanding

    Sales Associate (Current Employee)
    Boston, MA

    ProsDiscount, music, culture, people, etc

    ConsLong hours, demanding, minimum wage, prone to store gossip etc

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Good People, Poor Management

    Sales Associate (Former Employee)
    Natick, MA

    ProsGreat atmosphere and music
    Great sales associate
    Great discount

    ConsLots of micromanagment with highly volatile managers
    Late closing times
    Black friday
    Poor reward system for continued service

    Advice to Senior ManagementReward the loyal, they are probably there because they want to contribute more to the brand. Not just sell t-shirts

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    overwhelmed

    Sales Associate (Former Employee)
    Boston, MA

    Prosgood discount, first dibs at sale items

    Consvery low pay, sometimes working in dangerous conditions

    Advice to Senior Managementdon't expect much from your employees when you pay them such low wages.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    fun place to work

    Sales Associate (Former Employee)
    Boston, MA

    Prosthe people you end up working with are generally awesome. urban employees tend to get a bad rap for not having the best customer service but it actually tells us in the employee handbook to keep a distance from the customers unless greeting them/ working the shoe room/ fitting room. the employee discount is awesome too.

    Consthe pay could be a little better. some of the managers tend to be slightly over zealous with standards. sometimes we had to stay until the last t when we closed.

    Advice to Senior Managementbetter training for new employees.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    cool points not worth it

    Sales Associate (Former Employee)
    Boston, MA

    ProsThe discount is great. Urban does a good job of recruiting interesting, awesome people as sales associates most of the time, and the regular employees are usually easy to get along with.

    ConsLeadership opportunities and pay raises are based on who sucks up to to management the most, not on experience. Managers who mistreat employees are not reprimanded, and employees get blamed for management mistakes with no way to appeal.

    Advice to Senior ManagementTreat your employees fairly.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    It's Aight

    Sales Associate (Former Employee)
    Boston, MA

    ProsGreat coworkers, attractive customers, popular company, loose work environment.

    ConsMinimum wage job, no yearly pay raise, new employees get promoted over older ones, unable to ever miss a shift, requested days off not honored by management.

    Advice to Senior ManagementCheck out the Cons above.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Running clothing from the fitting room, working the register, addressing customer needs in person and on the phone.

    Sales Associate (Former Employee)
    Boston, MA

    ProsThe other associates and managers you work with will most likely be very awesome people. There is room for growth if you are very dedicated and really work with the company. There are definitely very open lines of communication, and I always felt comfortable discussing problems with my managers. The discount is also amazing!

    ConsThere is not a uniform level of competency among the managers, and at times there is a sense that the older associates know more about what is going on. There is definitely preferential treatment, and it is usually easy to predict the promotions based on friendships. There can be a lot of gossiping because most of the associates are similar in age, and sometimes the management too. In a high volume store, you definitely will not get paid enough to justify the amount of work you do.

    Advice to Senior ManagementYou need to find the really good employees you have and compensate them more. If there was more incentive to perform then the company would get more respect from both the associates and the community. From personal experience, it seems that the best employees are skipped over because they aren't "sucking up," which leads to promotions based on friendship vs. qualifications.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Good place for a passionate person

    Department Manager (Current Employee)
    Boston, MA

    ProsIf you already work in the retail industry and are tired of just being a body in a store, this is the place to come. At Urban you will merchandise your own product, use your own ideas, and also be held accountable for how those ideas affected sales.

    ConsThis is a hard job. The company expects a lot out of you. You will not make it far if you are not committed and passionate about what you are doing. You will work many hours!

    Advice to Senior ManagementMake sure to listen to what the stores are telling you. It is a different world working in a store than how it must be when you get promoted out of one.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Urban Outfitters? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Urban Outfitters reviews and ratings in Boston, MA — including employee satisfaction and approval rating for Urban Outfitters CEO Richard A. Hayne. All 10 reviews posted anonymously by Urban Outfitters employees.