Urban Outfitters
3.0 of 5 479 reviews
www.urbanoutfitters.com Philadelphia, PA 5000+ Employees

Urban Outfitters Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.0 479 reviews

                             

51% Approve of the CEO

Urban Outfitters Chairman, President, and CEO Richard A. Hayne

Richard A. Hayne

(138 ratings)

53% of employees recommend this company to a friend
479 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Freedom to express yourself, virtually no dress code"
    in 48 reviews
  • "Great discount amazing co-workers and a very chill and open environment"
    in 50 reviews
Cons:
  • "long hours when closing (was working 'til 2-3am at least once a week)"
    in 29 reviews
  • "The on call shifts were a pain just because they put you down for not being available"
    in 27 reviews
  • Show more review highlights

Reviews

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    Visual Merchandisor

    Merchandising Team Lead (Former Employee)
    Brooklyn, NY

    ProsGood atmosphere, wear what you want, good discount, good benefits.

    ConsHectic environment, long hours, random hourly cuts to save payroll.

    Advice to Senior ManagementTreat the employees better!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Competitive yet friendly environment

    Sales Associate (Current Employee)
    San Francisco, CA

    Pros- nice management
    - good universal structure---just enough variation between the different stores
    - good standards

    Cons- rude customers
    - additional duty added of catching shoplifters (not something i signed up for)
    - low wages

    Advice to Senior ManagementIt would be good to have more mobility without dangling promotions over people's heads in an exploitative sort of way

    Yes, I would recommend this company to a friend

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    Totally worth working retail

    Retail Associate (Former Employee)

    Pros-AMAZING discount
    -great co workers
    -no dresscode
    -christmas bonus
    -a lot of opportunities for growth
    -you get to meet interesting people
    -easily transfer to other stores
    -employee appreciation days
    -training is not super involved, but it is helpful

    Cons-retail sucks regardless of where you work, super boring
    -pay isn't usually much more than minimum wage for retail associates
    -hours can be unstable because the stores are only allowed to staff a certain amount of hours according to whether or not the store is making its sales goals
    -when you are assigned to greet, your life sucks for a few hours

    Advice to Senior Managementsales associates should be given more responsibilities to make working certain positions not as horribly boring

    Yes, I would recommend this company to a friend

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    Great Place

    Sales Associate (Former Employee)
    Boston, MA

    ProsReally good retail experience, made a lot of friends.

    ConsNot enough hours, minimum wage

    Advice to Senior ManagementGive people more hours

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Sales Associate

    Sales Associate (Current Employee)

    ProsFlexible schedules.
    Employees are fun and laid back to work with.
    You create your own work attire.
    Good discounts.

    ConsNot much room for promotions.
    Long closing hours.

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    Long hours, lackluster experience

    Sales Associate (Former Employee)
    Santa Monica, CA

    ProsGood employee discount - 40%
    Flexible hours - schedule changes every week
    Opportunities to be promoted if you work really hard

    ConsWould work super late hours - until 2 am some nights.
    Training is minimal, you need to figure most things out on your own.
    Fellow workers are very pretentious and focused on being "cool." Not at all a friendly work environment.
    Very cliquey
    Managers disorganized with schedule - consistently made mistakes
    Impossible to become full-time. Way too over-staffed.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    4 people found this helpful  

    A lot of amenities are just tricky ways to keep you there all the time

    Manager (Former Employee)
    Philadelphia, PA

    ProsPay was decent for the area (though other coworkers have complained about their low salaries and people left every day for better pay in other areas) If you have a good manager, your experience can be wonderful. There is an on site cafeteria, coffee shop, dog friendly office, beautiful open spaces, and a gym. All of these things make you think you are working for a great company, but in reality they are just to keep you tied to it. Benefits and employee discount were fair.

    ConsIn reality, these "Pros" are all just ways to keep you on site and working more. If you can go to the gym after work, you can go back to your desk and answer emails until 9 pm (very common!). If you can bring your dog in, you don't need to make any excuse to get up at 5 pm and leave to let the dog out. (Good thing, because other than your coworkers your dog will be the only social life you have). If you don't need to go anywhere for lunch, you never have to leave the campus! A lot of young employees move across the country (or world) to work here and have no outside friends or life once they get to the city. All said, it breeds a creepy inbred family of coworkers whose lives revolve around URBN. (It was not uncommon to get emails about how the building closed at midnight and you needed to be offsite by then, or what hours the security guards were working on Saturday and Sunday.)

    I've seen a lot of people get pushed out by their managers for not fitting the mold. There would be BS awards ceremonies that were reminiscent of high school. Rather than reward people's merits or hard work, they were popularity contests for the bloggers with the most followers, or the designers with their heads in the clouds 99% of the time. Most hard working employees left feeling slighted and under-appreciated. A few "stars" were the only ones that the CEO ever rewarded. Business minded people were rarely recognized, and it was more about having a "look" than having brains, but I guess that's just the fashion industry! Unfortunately, no HR Department means that employees are often left to fend for themselves with untrained management and directors who were promoted not for their skill, but for their seniority at the company, or their friendships with the hiring managers, or their cool outfits.

    Advice to Senior ManagementInvest in smart people, not just people who look "on brand". Eventually the pretty people will leave and you are left with a lot of young, dumb girls who don't know much. Hire people who know how to manage people. (Not just friends that have worked there the longest.) Managers should have manager experience or attend manager training, and for the love of god, please put in an HR Department to help when your untrained managers don't know what to do!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Exactly what you would expect

    Sales Associate (Former Employee)
    Chicago, IL

    ProsYou get great discounts for both you and one specified non-family relative, as well as family. They have special calendar days where workers get an even larger discount.

    ConsThe store is really disorganized and working the front door is the worst ever. You're not allowed to busy yourself with folding clothes and making the store look better if it's out of your designated section.

    Advice to Senior ManagementHire less associates and offer more hours.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    It depends.

    Anonymous Employee (Former Employee)

    ProsIt really depends on which store you work at and how your store manager runs the store and treats the employees.

    - An unbelievable generous discount
    - Laid-back environment
    - Co-workers turning into life-long friends

    Cons- Depending on how long you've been working there, you may only get 5 hours a week.
    - Low pay. For what and who you have to deal with at UO for just a retail job, minimum wage ain't worth it.
    - Lack of communication within departments, management and new employees. Don't expect the new hires to know everything that took you 2 years to learn.
    - If ya wanna move up, become BFFs with management.
    - Won't lie, it gets clique-y.
    - Sometimes the store manager... yeah.

    Advice to Senior ManagementQuit?

    Yes, I would recommend this company to a friend

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    Retail is reliable but rarely satisfying.

    Department Team Lead (Former Employee)
    Minneapolis, MN

    ProsNo uniform. Discounts on clothes. Minimal physical labor, and pretty light customer interaction. You're not asked to be pushy with sales, and they foster a pretty honest approach with customers.

    ConsDepending on your store, mobility within the company may be slow. Sticking it out for over a year barely had me crawling up the management track. Upper management can be chaotic, cliquey, and passive-aggressive.

    Advice to Senior ManagementLook for talent and protect your dedicated employees. Seniority shouldn't be the only factor when considering promotions. Give more focus to your management trainees--they are the future of the company.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Urban Outfitters reviews and ratings — including employee satisfaction and approval rating for Urban Outfitters CEO Richard A. Hayne. All 479 reviews posted anonymously by Urban Outfitters employees.