Glassdoor is your free inside look at Urban Outfitters reviews and ratings — including employee satisfaction and approval rating for Urban Outfitters CEO Richard A. Hayne. All 274 reviews posted anonymously by Urban Outfitters employees.
58% of the CEO
Richard A. Hayne
I worked at Urban Outfitters part-time for more than a year
Pros – -Amazing Team Leads, Management and Coworkers
-Extremely Fun Work Environment
-While working with this company I truly met some amazing people. Management ranging from in store to regional to national was always extremely easy to work with and helpful.
-Provides continual performance feedback, pushes you to do your best and be your best
Cons – -The only con I have to say about this job is the lure of working at UO Headquarters. I have seen many fellow employees and managers being told they were advancing to work in Corporate only to be shuffled around from store to store for years. Take this job as it is, a fun side job, but do not expect a career out of it.
Advice to Senior Management – -Don't dangle the carrot so far ahead.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-06-12 09:40 PDT
I worked at Urban Outfitters part-time for more than a year
Pros – Good discount on the clothing
Fun environment and the people are generally enjoyable
Helps develop good customer relationship skills
Cons – The work can become increasingly boring and mundane
Tasks are extremely repetitive in nature
Often times tasks seem unnecessary and are only the result of a bad secret shop
Advice to Senior Management – Take secret shopping less seriously
No, I would not recommend this company to a friend
2013-06-12 01:08 PDT
I have been working at Urban Outfitters
Pros – all the kids that interviewed with me were similar to me (college kids looking for a summer job) so i'm excited to be working in an environment that is both fun and a great experience to meet people and gain insight into the fashion industry.
Cons – retail is hard because the hours are a little inconsistent whether youre not working enough or working too much.
2013-06-06 19:48 PDT
I worked at Urban Outfitters part-time for more than a year
Pros – Fun, free-spirited group of workers
Cons – A LOT of professional shoplifters loooved our store
Advice to Senior Management – Technological upgrade of the scheduling system
Yes, I would recommend this company to a friend
2013-05-31 08:58 PDT
I worked at Urban Outfitters part-time for more than a year
Pros – Great people and great learning experiences. Some of the people I met working there have become friends that I will have forever. I had some great experience in some fashion aspects of the job and got to experience some training experience that I will get to apply to my career later in life.
Cons – Lack of management and supervision. Some of the employees were truly terrible and were never punished. They just shifted the work onto other people and didn't deal with the situation.
Advice to Senior Management – Step up. Not all of your employees can be buddies with you. There needs to be some definition between the relationship outside of work and inside.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-25 16:38 PDT
I have been working at Urban Outfitters part-time
Pros – Discount is amazing 40 percent
Cons – Hour and time you work are all over the place
Advice to Senior Management – The hire a redic amount of people sometimes more employees than customers. Should hire less people and pay more
2013-06-10 15:31 PDT
1 person found this helpful
I worked at Urban Outfitters part-time for less than a year
Pros – I helped in the set up process of the store which was awesome to see come together. I found the job to be exciting and laid back; they were not constantly pushing us to up sale customers. The people I worked with were great people from all walks of life. Customers were fairly pleasant. The discount was great too!
Cons – My third week of working here, I was only given one shift which was an on call shift. Being a new store, it was slow and I knew I wouldn't be called in. I wasn't put on the schedule the following week, not even on call. Two days before the next schedule was going to be sent out, I received an email (that was sent to 20 other people) that my position had been terminated due to payroll restrictions. AKA they overstaffed and didn't bother telling us that our position was only temporary. The termination was immediate; no two weeks like previous jobs. I was completely disgusted by the unprofessional manner of my termination. I realize there was 21 of us to let go, but if you can't handle 21 phone calls or 21 meetings, you shouldn't be manager. I was extremely excited to be working for a company that I have heard nothing but positive things about, but now I'm extremely angry and disgusted.
Advice to Senior Management – Be more professional with terminations.
No, I would not recommend this company to a friend
2013-05-20 16:30 PDT
I worked at Urban Outfitters part-time for more than a year
Pros – -Awesome co-workers. I met some truly wonderful people through working at Urban.
-The 40% discount on clothes (25% on housewares) is fantastic!
-The overall environment/aesthetic of the store is great and really fun.
-Some managers were really cool and friendly.
Cons – -Management alternates between being utterly unprofessional and unbelievably anal.
-Favoritism runs rampant - don't expect to get anywhere within this company unless you suck up.
-Low pay. I would not recommend this job if you pay your own rent.
-Closing shifts can have you working until the early morning hours.
-Managers expected too much for such low pay.
-Managers were often passive aggressive, resorting to gossiping or giving you bad hours if they were displeased with you, rather than actually confronting you about it.
Advice to Senior Management – Utilizing passive aggressive behavior to get back at your employees is a spectacularly poor method of motivating them to be better at their jobs. Playing favorites is not only unfair and unethical, but is completely ineffective in regards to creating a successful team (give promotions/good hours to people who are most deserving based on their statistics as employees, not people who just suck up to you). Treat your employees with understanding, professionalism, and respect, and it will be returned to you.
– I'm optimistic about the outlook for this company
2013-05-16 01:28 PDT
I have been working at Urban Outfitters
Pros – At the Berkeley store specifically, most of the associates are college-age or going to UC Berkeley. Everyone is laid back and doesn't take the job too seriously--while still doing a good job. The discount is also really nice.
Cons – I've never gotten a raise...but I've also never asked. This is just a chill job to have while at school.
2013-05-13 22:49 PDT
I have been working at Urban Outfitters part-time for more than a year
Pros – DISCOUNT, nice atmosphere, cool co-workers
not a bad job to have during college
can gain experience in apparel
Cons – long hours and low pay and not much room for advancement
can get crazy during black friday and heavy shopping seasons
2013-05-14 14:17 PDT
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
Your response will be removed from the review – this cannot be undone.
Copyright © 2008–2013, Glassdoor. All Rights Reserved. Your use of this service is subject to our Terms of Use and Privacy & Cookies Policy. Glassdoor ® is a registered trademark of Glassdoor, Inc.
Simply post an anonymous review for a current/former employer or recent interview experience. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks – I'll just look around