Urban Outfitters

  www.urbanoutfitters.com
  www.urbanoutfitters.com

Urban Outfitters Reviews

Updated December 17, 2014
Updated December 17, 2014
600 Reviews
3.2
600 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
186 Ratings

Review Highlights

Pros
  • Great people, great discount, no dress code, super chill working enviornment (in 59 reviews)

  • Great discount amazing co-workers and a very chill and open environment (in 60 reviews)


Cons
  • Closing shifts are a nightmare, especially on weekends, hard to have a work/life balance (in 17 reviews)

  • long hours when closing (was working 'til 2-3am at least once a week) (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    rollercoaster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Outfitters full-time (more than 5 years)

    Pros

    if you get along with the people in your store, you'll do great....but, it is retail and there is always a high turnover rate, so that won't last long. But, if you show interest and initiative they will love you and absolutely jump at the chance to take full advantage of you, your life, and your work.
    If you work at the home office, well, that's probably your best bet because you are basically treated like royalty even though you have no clue how a store runs.

    Cons

    "The Company"...yes, that's how they refer to themselves...has disgusting business practices. They have in store contests that essentially rip off their own employees. All of their in store displays are taken straight from Pinterest. And even their merchandise is a stolen replica of tons of local artists around the country.
    Employees are so dissatisfied that "the company" continuously has lawsuits against them for how they treat their employees. This is not a joke.

    One person can ruin your whole experience, but you're likely to run into multiple people that will. Pay is a joke. The company expects you to buy into the "urban outfitters culture" where you become dependent on the job because you like the culture, but you get stuck there because they pay less than what you're worth and, unfortunately for sales associates, minimum wage... you're so broke that you can't afford to do anything about it because if you were hired somewhere else you have to choose between eating/paying rent/paying bills/etc because you can't afford to skip a pay period. You literally cannot save any money if you are in a store environment.

    work/life balance is non-existent if you are salary, but, if you are hourly, the company basically thinks you're garbage that can be tossed out at a moment's notice.

    Advice to ManagementAdvice

    There is no advice. things are disorganized within the company itself, and home office doesn't care.
    oh yeah, GET A HUMAN RESOURCES DEPARTMENT. Having one person to answer e-mails and pretending to have an "open door policy" does not make for happy employees. Instead, employees get ignored and thrown away.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Overall a Good Retail Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Costa Mesa, CA
    Former Employee - Sales Associate in Costa Mesa, CA

    I worked at Urban Outfitters part-time (more than an year)

    Pros

    Diverse sales team. Great displays and merchandising. Fantastic employee discount. Promotion from within at a retail level. Relaxed environment. Expression is encouraged. Logical POS system. Easy to have limited availability due to school or a second job.

    Cons

    VERY unstable management and cycles frequently. High turnover of employees. Terrible pay for both sales associates and team leaders. Younger customers lead to some frustrating experiences. Poor department managers can completely ruin the experience as a sales associate or team lead. Management is prone to unprofessional drama and grudge holding.

    Advice to ManagementAdvice

    Listen to employees about complaints regarding poor management. Do not promise promotions to associates or leads before the position becomes available. Communicate better with employees to explain standards. Pay a living wage, or at least close to it. Minimize employee turnover by increasing yearly wage increases. Store managers need to pay more attention to the concerns of the employees regarding poor management choices and become more aware of the employees' outlooks in general. Managers need to follow the same rules that sales associates are punished for.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Wonderful experience and environment :)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Bloomington, MN
    Former Employee - Sales Associate in Bloomington, MN

    I worked at Urban Outfitters part-time (more than an year)

    Pros

    Great coworkers and management
    Decent pay
    Great products and environment
    Phenomenal discount <3

    Cons

    Loss prevention information you have to know at all times
    Management switches
    Long closing shifts

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great, until it wasn't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager
    Former Employee - Department Manager

    I worked at Urban Outfitters full-time (more than 3 years)

    Pros

    Met some great people and learned valuable skills. Some of the locations I worked at had great vibe and atmosphere while others forced it.

    Cons

    Many of the managers I encountered were more interested in promoting their agendas than actually leading their store/people. It is a retail store, and sometimes that got lost when Store Managers and Store Merchandisers went on power trips, willing to take down anyone in their way.

    Advice to ManagementAdvice

    Work on consistency across the board. I worked at many locations and had a few great managers and a few terrible ones that eventually lead me to leave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great office, but can feel slightly like a university campus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration in Philadelphia, PA
    Current Employee - Administration in Philadelphia, PA

    I have been working at Urban Outfitters full-time (more than 3 years)

    Pros

    Being able to bring your dog to work. Great work parties, sample sales, great coffee shop, gym, good brown bag lunches

    Cons

    Have to work long hours. Not a clear carrer path. Can be slow to progress.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Good work environment but the salaries are not so great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Outfitters full-time (less than an year)

    Pros

    Very relaxed atmosphere at work.

    Cons

    The office culture is lacking and the salaries are not good.

    Advice to ManagementAdvice

    Give employees more incentives to want to work harder.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Ok experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Outfitters

    Pros

    Decor is enjoyable to look at

    Cons

    Drama and youthful employees distract from the actual store .. Low pay

    Advice to ManagementAdvice

    Pay better hire better qualified individuals

  9. 1 person found this helpful  

    All good fun until they start promising you promotions...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Diego, CA
    Current Employee - Sales Associate in San Diego, CA

    I have been working at Urban Outfitters part-time (more than an year)

    Pros

    There is no dress code here, which is cool for people that can't spend their checks on clothes and record players ya know. Usually a friendly environment to work for, if you suck up to the right people that is. They are flexible with schedules and let you request days off, but two weeks in advance.

    Cons

    There are more cons then pros to be honest. Management can be ruthless at times. You will get promised that you're going to be moving up, but unless you kiss a** hard it's not going to happen. LP management is a joke at this company, but thats a different story. Co-workers are full of drama and love to spread rumors, especially at the store I work at. The pay is ridiculously low. Oh you've been working here for a year? Here's 20 cents. Sorry we can't pay you enough to even meet the living wage in this city. lol Favoritism? You bet, you can actually count on it.

    Advice to ManagementAdvice

    Stop promising your employees that raises and promotions are in their new future. Be professional. Stop coming to work hung over. Throwing up in the bathroom while your employees are actually doing their job? Cool. APPRECIATE YOUR EMPLOYEES. I barely hear any of you saying "good job" to anyone that works here. Have some decency and make your employees happy about coming to work instead of making the environment miserable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Very hectic doing the holidays

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Augusta, GA
    Current Employee - Team Lead in Augusta, GA

    I have been working at Urban Outfitters as an intern (less than an year)

    Pros

    Career Opportunities, easy to get a leadership position

    Cons

    Work/Life Balance, long hours, not an easy job

    Advice to ManagementAdvice

    Train the new hires better

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Denver, CO
    Current Employee - Team Leader in Denver, CO

    I have been working at Urban Outfitters full-time (more than an year)

    Pros

    Discount, Flexibility with schedule, great people to work with

    Cons

    Favoritism in management, low pay

    Advice to ManagementAdvice

    pay attention to the people who actually want to move up in the company.

    Recommends
    Negative Outlook
    No opinion of CEO

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