Urban Outfitters

  www.urbanoutfitters.com
  www.urbanoutfitters.com

Urban Outfitters Reviews

Updated November 25, 2014
Updated November 25, 2014
578 Reviews
3.2
578 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
178 Ratings

Review Highlights

Pros
  • Great people, great discount, no dress code, super chill working enviornment (in 59 reviews)

  • Great discount amazing co-workers and a very chill and open environment (in 58 reviews)


Cons
  • long hours when closing (was working 'til 2-3am at least once a week) (in 36 reviews)

  • Closing shifts are a nightmare, especially on weekends, hard to have a work/life balance (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Crap place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Urban Outfitters part-time (less than an year)

    Pros

    Discount, cool people, fun environment

    Cons

    -Poor management
    -low pay
    -favoritism and low hours

    Advice to ManagementAdvice

    This isnt high school treat everyone fairly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Typical Retail Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Carlsbad, CA
    Former Employee - Sales Associate in Carlsbad, CA

    I worked at Urban Outfitters part-time (more than an year)

    Pros

    Great employee discount, relaxed dress code (they don't stress wearing the Urban brand at all times), and flexible scheduling.

    Cons

    Terrible customer base, high turn over rate with management, coworkers can be a nightmare, and intense favoritism with the scheduling and promotions. You're told that the company looks to hire from within, which really means bringing someone from a rival chain as your new department manager and then having the sales associates instruct them on company standards.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Typical Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at Urban Outfitters full-time (less than an year)

    Pros

    Decent discounts on nice clothes. Environment is not too hectic, given it is retail

    Cons

    Gets incredibly boring and dull

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Dream job at first anyway..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at Urban Outfitters part-time (less than an year)

    Pros

    Amazing vibe, the atmosphere is awesome. Nice customers, young crowd mostly. Alot of tourist. Fun job but very strict.

    Cons

    Alot of favoritism. You can tell the managers have favorites.

    Advice to ManagementAdvice

    Try to be fair.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Life as a receiver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receiver in New Orleans, LA
    Former Employee - Receiver in New Orleans, LA

    I worked at Urban Outfitters full-time (more than 3 years)

    Pros

    The company culture, the people you work with are your progressive peers instead of people you would never befriend. The products are what you would want to shop for and you get a nice discount. The hire from within and promotions are coming for those who put in 100%.

    Cons

    The promotions won't come if those who hold management positions are nice and comfy and refuse to go anywhere. Why would anyone give up a sweet gig? So you get stuck busting your hump to be noticed for two years with no promotion. The overnights suck. They change the entire store from the ceiling to the floor once every two months and it is a whoooole lot of work that you don't get paid extra to do. It usually takes about three days, working until the sun rises.

    Advice to ManagementAdvice

    Your regional managers have no clue what is happening in their stores except for the numbers that they receive. How those numbers came about, they are clueless of. When a store makes more money than ever seen since the store was opened, don't punish them for it. They were obviously doing something right. Let them do it. Don't come in and berate everyone and insult their work just because you had nothing to do with their success and you want to feel like you're part of the process when you're not--except only to hold employees back.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Fun Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Urban Outfitters full-time (more than 3 years)

    Pros

    You get to meet a ton of really fun and creative people. You get the chance to give input on how the store should look and be run. You are given a big opportunity to act as an owner, and be able to challenge the process.

    Cons

    Salaried managers typically do not work less than 50 hours/week. You are not given enough payroll to get everything asked of you completed. There is a stronger focus on projects and new initiatives, which takes away from a higher level of customer service.

    Advice to ManagementAdvice

    Focus more energy on your customers, and you will increase your sales.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Fast paced with a great team that always keeps you motivated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Garden City, NY
    Former Employee - Sales Associate in Garden City, NY

    I worked at Urban Outfitters part-time (more than an year)

    Pros

    Upbeat, fast paced atmosphere. Coworkers and managers become like family. You truly have fun working there. Constant support and motivation.

    Cons

    Perfect closes can be tough. Lucky if you're done by 2 or 3am and scheduled to open the next day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Trash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sale Associate in New York, NY
    Former Employee - Sale Associate in New York, NY

    I worked at Urban Outfitters part-time (less than an year)

    Pros

    40% discount ... That's it.

    Cons

    Favoritism galore at this place. Try to cheat you for your hours, dismiss all company policies, management is so immature; they go out drinking with the underage employees.

    Advice to ManagementAdvice

    Treat your staff with respect, stop spreading rumors about your staff and then terminate them because you don't like them. It's pathetic, you're not in high school.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    It was great loved my co workers and people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Outfitters part-time (more than an year)

    Pros

    Discount and coworkers and the whole vibe at the store. You could wear whatever you wanted

    Cons

    bad pay, and the customers can be really annoying. You get tired of them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Outfitters

    Pros

    They offer a great discount for you and your family. It is a fun environment

    Cons

    Pay was not competitive

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