Urban Outfitters Reviews

Updated August 28, 2014
Updated August 28, 2014
515 Reviews

3.3
515 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
153 Ratings

Review Highlights

Pros
  • No dress code to speak of, dog-friendly work environment, decent coffee and food on-campus (in 54 reviews)

  • Great discount amazing co-workers and a very chill and open environment (in 50 reviews)


Cons
  • long hours when closing (was working 'til 2-3am at least once a week) (in 30 reviews)

  • The on call shifts were a pain just because they put you down for not being available (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A Chill Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Columbia, SC
    Former Employee - Sales Associate in Columbia, SC

    I worked at Urban Outfitters part-time for less than a year

    Pros

    Work here if you like working in a relaxed setting and meeting cool people. No dresscode. Discount is great and you are able to give a significant other/family member a discount card as well. Hipster music(What did you expect?). Work-life balance okay, even on a Friday/Saturday, you can close the store early enough to grab some drinks after work. Events at the store can be fun.

    Cons

    Minimum wage. After 1 year, you are reviewed with the possibility of a raise. Hipster music(^See above comment). Hours are insufficient(4-5 hour shifts). Depending on who is doing the schedule, a multitude of scheduling errors. Request off dates are a free-for-all and only the first 5 employees on one date are guaranteed. Communication between management and employees not transparent enough. Not enough opportunities to grow with the company. Favoritism. Training experience is mixed, with multiple employees telling you multiple ways to do things the "right" way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Play Hard, Work Harder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Development and Production Coordinator  in  Philadelphia, PA
    Former Employee - Product Development and Production Coordinator in Philadelphia, PA

    I worked at Urban Outfitters full-time for more than 3 years

    Pros

    In terms of culture, this place can't be beat. It's got a culture all it's own, which is a major attraction. The Navy Yard is a great space, and the buildings are beautiful. It's a young, fun, vibrant group of people to work with. It's a refreshing breath of air from the typical "corporate" world.

    Cons

    Depending on your role, expect to work morning, noon and night. And early mornings and weekends. And any time in between. The work life balance is lacking.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at Urban Outfitters full-time for more than a year

    Pros

    Good discount at Urban Outfitters and Anthropology discount that you can share with friends & family. Fun work environment, lots of room for creativity. Availability of reporting to track the success of your decisions in running the store, systems in place allow stores to make inventory swaps between stores allowing store management to own their business and inventory better than many stores I have worked for.

    Cons

    All managers are salaried which means no overtime, and the expectation is to work a minimum of 50 hours a week. Some days can be 12+ hour days depending on workload. Management turnover is very high even at the district level which leads to inconsistency and a lack of real development. The ability to be creative in your job sounds great... until everyone that visits your store has a different opinion and that means you are constantly redoing your work. Little to no recognition for a job well done.

    Advice to ManagementAdvice

    Invest in the people who care, recognize your people and the work that they do, work on consistency.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    ok for retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Urban Outfitters part-time for more than a year

    Pros

    The discount was good and the music was ok. I really liked that I was able to wear whatever I wanted. Some of my coworkers were cool and everyone was pretty nice overall.

    Cons

    Hardly anyone got hours and they kept hiring. Management was extremely disorganized and often took their frustration out on the workers. There was a lot of favoritism that was definitely based on more than just how hard the employees worked.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Good company, low pay. Little room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Newark, DE
    Current Employee - Sales Associate in Newark, DE

    I have been working at Urban Outfitters part-time for more than a year

    Pros

    No dress code, great discount, fun co-workers, team-oriented goals and events, flexible schedules, great clothes. A great first job or a job for people looking for a great clothing discount and minimum wage.

    Cons

    Low wages, not much room for advancement, management shows favoritism; can be lazy and ignorant to employee's goals and wishes; occasionally rude or condescending.

    Advice to ManagementAdvice

    Be more punctual with deadlines, pay more attention to your employees goals for the future.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Outfitters

    Pros

    employee discount. Flexible hours. great ppl.

    Cons

    terrible bosses. no respect for employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Learning Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Display Artist
    Former Employee - Display Artist

    I worked at Urban Outfitters full-time for more than 3 years

    Pros

    Great people to work with, fun environment, good structure.

    Cons

    low compensation, to many opportunities for growth.

    Advice to ManagementAdvice

    Listen to what the employee is looking to do with their career and try to lead them to opportunities to achieve that goal.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Part-Time Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Newark, DE
    Current Employee - Sales Associate in Newark, DE

    I have been working at Urban Outfitters part-time for more than a year

    Pros

    Wonderful environment, great music, great discount

    Cons

    Hard to move up in the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Creative Enviornment but Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Urban Outfitters full-time for more than a year

    Pros

    While working at Urban as a textile designer I really loved the creative environment I was surrounded by. There are a lot of talented people working there, and I had the opportunity to make some really exciting work for cool products. All of my coworkers were super friendly and helpful. The campus is beautiful and there are lots of events the company throws that are lots of fun.

    Cons

    Office culture was pretty terrible. I came to just take it as the norm that I would be at work til 9 or later each night, even sometimes 11 depending on how much work there was to do. All of this could have been avoided if managment had been better at communicating within departments to allocate work out. Things were always popping up last minute that needed way more time to complete then what we were given. The CAD team over all was really overworked, even with a large number of people on the team. Also there seemed to be little concern from the company put into who you were as a person, how long you had been with them, etc.. A few of my managers were let go in a really unprofessional manner during my time there after years of service and I felt bad.

    Advice to ManagementAdvice

    I think the work to life balance should be considered much more heavily wiht management. I understand that things need to get done, but its not healthy to only spend your whole life at work- especially when you are creative and need to have other aspects of your life in balance to get inspiration.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Cliquey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Outfitters part-time for more than a year

    Pros

    Employee Discounts, and cute girls

    Cons

    The cliques were like high school, the shoplifting was ridiculous, they need a security team, the clothing is bad, cute girls were rude

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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