Urban Outfitters Reviews

Updated July 30, 2015
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846 Employee Reviews

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  1. Cheap Products, Catty Managers, & Lack of Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Portland, OR
    Former Employee - Sales Associate in Portland, OR

    I worked at Urban Outfitters part-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice employee discount that extended to select family and friends, no dress code, played good music in the store

    Cons

    I worked at the Portland location and the women managers (who are still working at Urban) were just really catty and condescending for no reason. It was really disheartening. They also knowingly took a (at that time) new employee out drinking while she was still underage because they wanted to get in with her since she has a pretty well known blog (The Moptop). I mean they actually planned the sneaking her in part ahead of time. They also didn't value customer service to the degree that any employee should. Employees would often be yelled at for providing customer service if it was deemed inconvenient to the managers in any way.

    Advice to Management

    Value your employees, take time to communicate clearly and effectively, VALUE YOUR CUSTOMERS AND ALLOW EMPLOYEES TO HELP THEM AS THEY'RE NEEDED, leave your personal lives and problems at home, be mature, be responsible, DON'T TAKE UNDERAGE EMPLOYEES DRINKING FOR YOUR OWN PERSONAL GAINS.


  2. Lala land.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Portland, OR
    Current Employee - Operations Manager in Portland, OR

    I have been working at Urban Outfitters

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Wonderful people to work with.

    Cons

    Dumb employees who don't care.

    Advice to Management

    It up sis


  3. Sales Associate Balanced Review

    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Urban Outfitters

    Pros

    Fun atmosphere, flexible with shift switches, employee discount on merchandise

    Cons

    Sometimes slow when placed in a particular position in the store (e.g. dressing rooms at 9am on a Monday), little opportunity for pay increase

    Advice to Management

    When under good management employees are engaged, feel listened to, and are encouraged to grow in area's of strength.


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  5. Seasonal Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate (Seasonal) in Richmond, VA
    Former Employee - Sales Associate (Seasonal) in Richmond, VA

    I worked at Urban Outfitters

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The discount was obviously a perk of working there. Most of the employees were also pleasant and willing and eager to help as best as they could

    Cons

    Their scheduling was just very hit or miss. They had on call shifts, so one week you'd work every single day and the next you wouldn't work at all. It was really frustrating and hard to make plans because there was no set schedule whatsoever. The people who worked their were kind of snotty, including the management.

    Advice to Management

    Work on scheduling. Many people had various issues with their schedules every single week and I think that the manager in charge of making them just really didn't know how to do it.


  6. sales associate position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bronx, NY
    Former Employee - Anonymous Employee in Bronx, NY

    I worked at Urban Outfitters part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    good discounts, nice atmosphere, family vibes

    Cons

    Lots of over bearing work for low pay

    Advice to Management

    they nit pick everything and nag all the time for something not that serious. bunch of losers.


  7. Fun Work environment, Limited room for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Flow Team Lead in New York, NY
    Former Employee - Product Flow Team Lead in New York, NY

    I worked at Urban Outfitters full-time (More than 3 years)

    Pros

    Fun work environment, Great employee discount and access to special employee-only sales, great hardworking coworkers, benefits package

    Cons

    Physically draining, low pay, advancement/promotion is based on merit but may take a long time to happen since it is based on how much money company has and whether or not someone in a higher position leaves their position


  8. Cool Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Outfitters

    Pros

    Short Shifts Great Discount Great Coworkers Diversity throughout the store, staff is very open minded and accepting

    Cons

    Low Pay, Should get more for what the job requires; dealing with snotty customers and folding every shirt in the store Boring shifts, not a lot of stuff to do


  9. Fun atmosphere, long hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in McLean, VA
    Former Employee - Sales Associate in McLean, VA

    I worked at Urban Outfitters

    Recommends
    Recommends

    Pros

    Fun, laid back atmosphere. Lenient dress code! Steep discount for employees and friends/family

    Cons

    Long hours spent closing store; sometimes spent up to three hours after store closing. High rate of theft from customers


  10. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Outfitters

    Pros

    Fun, relaxed environment. Easy work.

    Cons

    Some managers can be immature and create hostile work environments.

    Advice to Management

    Don't take your bad moods out on employees and customers. Leave that at home.


  11. Helpful (1)

    Good for your resume

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fashion Designer in Philadelphia, PA
    Former Employee - Fashion Designer in Philadelphia, PA

    I worked at Urban Outfitters

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Design is very hands on, you can mock samples to present, work on embellishments, dye things. Hand sketching beautiful campus

    Cons

    Very little job security, turnover is high and your job can be eliminated or changed with no discussion Upper management is at odds with each other so no clear direction for the department Being promoted is difficult if you are entry level, don't stay longer than 2 years max

    Advice to Management

    Train your employees Streamline business and organizational practices across the department



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