Utah Department of Workforce Services

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Utah Department of Workforce Services Reviews

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  1. This is a great social work career starter or good for anyone that went into a Human Services or Behavioral major.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Counselor
    Current Employee - Employment Counselor

    I have been working at Utah Department of Workforce Services full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits, Good pay, Rewarding field of employment

    Cons

    Sometimes there are not as many opportunities to develop or move up in the company if you don't live in the larger metro area

    Advice to Management

    Continue to focus on employee survey and the results to help keep the workers happy


  2. Not Worth It For Me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Utah Department of Workforce Services full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Eligible for student loan forgiveness because it's government work, and it's a pretty stable job with decent insurance benefits.

    Cons

    #1 Wages. Wages are determined by an out of date system maintained by an over conservative and out of touch state legislature. They would rather waste money on one more non-essential employee or piece of equipment than give everyone a cost of living raise. All the statistics in the world wouldn't convince them that they need to pay their front line employees more.
    #2 Politics. What else can you expect working for the government. It's all about numbers, not quality customer service. Management has been conditioned to believe that if something will only save time, money, and increase quality then it's not worth it. But if it will meet the random and ever changing federal standards, even at the loss of time, money and quality then it's worth it. If you're someone that can put up with that then go for it. But if you're thinking about getting a job here because of the prospect of making a difference and helping people in need then save your altruistic attitude and work for the Peace Corps.

    Advice to Management

    Listen to your employees, they really do know what they are talking about.


  3. Lacking...in employee development, morale and wages

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Salt Lake City, UT
    Current Employee - Senior Business Analyst in Salt Lake City, UT

    I have been working at Utah Department of Workforce Services full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits, although diminishing, are still very good. Coworkers are great. Opportunity to positively affect lives. Staff generally want to provide good service to internal and external customers and care about the work they do. Supervisors care about their team and try to positively affect change.

    Cons

    There is a fearful and disgruntled office culture perpetuated by management’s inability to make a true connection with staff. This is a gov't agency trying to act like a private sector company without comparable pay or perks; there is no upward mobility for certain divisions. The talk of transparency is overshadowed by the lack of action. There are ways for line staff to earn more money in the form of performance bonuses, etc. However, the data center that helps the department to meet all of the performance measures imposed receives nothing. No raises; correction minimal raises like 20 cents one year, plus COLA, only to be offset by rising insurance costs. We bend over backwards, at times working outside of regularly scheduled hours, to provide requested data, but receive little, if any, thanks.

    Advice to Management

    No more lip service; action please. Offer bonuses and raises to support staff (i.e., data center). We feel under-appreciated. We don't want candy bars, we want comparable pay and sincere gratitude. Honor our expertise and ask for our input before making decisions about measures and other things that require data to support. Make us a part of the conversation and actually listen to and use our input because it is invaluable. Look at long-term consequences of potential actions before making snap decisions. There are people in the department who can inform your decision-making process; take advantage of those opportunities. Dare to be different...actually listen and implement what you hear.


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  5. Stressful but a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eligibility Specialist in Salt Lake City, UT
    Current Employee - Eligibility Specialist in Salt Lake City, UT

    I have been working at Utah Department of Workforce Services full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Management is there to support you when you need it, if you make a judgment call and document all of work taken management will support the decision made. But if you fail to document everything that has been done they have nothing to support

    Cons

    Customers are sometimes discouraged by the decisions that we sometimes have to make and the decisions are based upon policy set by either the federal or state government, sometimes this set of information isn't very clear. Just be understanding that choices that we make are for the customer, we have to balance policy with helping the customer.

    Advice to Management

    Support our decisions if they are correct


  6. Great rewarding work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Counselor in Salt Lake City, UT
    Current Employee - Employment Counselor in Salt Lake City, UT

    I have been working at Utah Department of Workforce Services full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great benefits, decent pay (At least at entry level), consistent schedule, no nights or weekends.

    Cons

    Tough clients at times, no raises, job dependent on legislatures decisions, so because of bad economy at this time there is very little room to move up.

    Advice to Management

    More raises.


  7. Love my job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Misc in Salt Lake City, UT
    Current Employee - Misc in Salt Lake City, UT

    I have been working at Utah Department of Workforce Services full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Get to help people and actually affect my community. Lots of opportunity for networking and growth.

    Cons

    Working for a government agency can be very stressful and confusing. There are seemingly constant changes and a bit of reinventing the wheel.

    Advice to Management

    LISTEN to the front line. Some are whiners, but most have very valuable ideas and information. Do not threaten or achieve by force and fear, listen and validate.


  8. Not a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Eligibility Specialist in Salt Lake City, UT
    Former Employee - Eligibility Specialist in Salt Lake City, UT

    I worked at Utah Department of Workforce Services full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Workers at the lower levels are some amazing people that really care about helping people in need. It can be awesome to help someone in need and to change lives for the better. It is a challenging job that requires many different skills and a lot of knowledge.

    Cons

    Management is unhelpful. Management will often say and do things that are abusive. There isn't much room for advancement. Most advancement positions are given to those who are "pets" of the upper management. Management gives themselves lots of bonuses for very little work. Front line workers will not get nearly as many bonuses as management. Nothing bad can be said about upper management without receiving threats or retaliation. Don't expect federal or state labor laws to be followed by management. The work involves working with people in crisis who may yell or make threats.

    Advice to Management

    Support the employees on the front lines more by showing genuine concern for them. Please become aware of state and federal labor laws: both the letter of the law and the spirit of the law. Please create a safe and healthy work environment for all employees.


  9. Get used to changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Utah Department of Workforce Services full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The Department has done a lot to try to keep from furloughing or laying people off. The raises have finally come back, but that's mainly been a legislative issue. Good benefits, though

    Cons

    It seems like you have to be in the right clique to move forward, and although the jobs are posted, they seem to already know who they want to hire


  10. Helpful (1)

    Management at DWS perpetuates cronyism and creates the managerial personification of the "Peter Principle" at all levels

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Counselor in Salt Lake City, UT
    Former Employee - Employment Counselor in Salt Lake City, UT

    I worked at Utah Department of Workforce Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    -There are wonderful employees within the DWS system.
    -Many programs are cutting edge in State benefit and job development.
    -Resources are in place to produce greater success than presently achieved.

    Cons

    -Management prides itself on its constant directional change--at the drop a a hat-without regard to the moral of its employees.
    -Questioning change by staff is viewed as hostility and lack of support of management with those questioning told to get off the bus if they can't go along.
    -Performance measures are changed, at times, monthly so as to render any reasonable quarterly or six month evaluation useless.
    -Management creates a hostile environment and uses threats as a means to control staff.
    -DWS requires a collage degree of new employees and pays little more than $15.50 and hour after a years service.
    -There are very few managerial advancement opportunities and it appears that mainly friends of managers or supervisors are promoted regardless of tenure, experience or skill.

    Advice to Management

    -Recommend that the Legislature and Governor review managerial practices.
    -Work as much on improving employee moral--as a Division-- half as much as the the Division works on getting "statistics" to report back to the Legislature.
    -Implement real, efficacious management training especially if management is going to continue cronyism promotion practices.


  11. Helpful (1)

    Employment Counseling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Counselor in Ogden, UT
    Current Employee - Employment Counselor in Ogden, UT

    I have been working at Utah Department of Workforce Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Stable job, good benefits, opportunities to try new things and learn new skills.

    Cons

    Chaos, lack of effective leadership, and RED TAPE!!!

    Advice to Management

    Listen to your employees instead of the feds, fire your director.



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