Utica Mutual Insurance

  www.uticanational.com
  www.uticanational.com
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Utica Mutual Insurance Reviews

Updated August 2, 2014
Updated August 2, 2014
18 Reviews
1.8
18 Reviews
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J. Douglas Robinson
9 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    be prepared to work very hard at Utica

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior WC Claims Specialiist  in  Atlanta, GA
    Current Employee - Senior WC Claims Specialiist in Atlanta, GA

    I have been working at Utica Mutual Insurance full-time for more than 5 years

    Pros

    the salary is awesome. The location is great. The hours are very flexible. Time off for vacation is fantastic! as long as you do your job most times you can get through your day effectively. everyone treats you like a professional and allows you to work your claims the way you see it needs to be done. Most of the supervisors are good. The medical benefits are okay except you do not get vision benefits

    Cons

    the computer and phone system is the oldest I have ever worked on and there are no plans to updated within the next 10 years. the printer breaks down on a daily basis everything in the office is so old it came from the 1970s used as a result from being discharged from home office. All decisions are made in home office. the way you are evaluated on your annual review is pathetic as it is more of a "got ya" program than trying to teach you to make you a better adjuster. Upper management watches your every move very closely. don't ever come in late or even back late from lunch. Watch your attendance. Almost no chances for any advancement. Not sure why there are no minorities in management, you cannot locate an african-american supervisor in Atlanta?!

    Advice to ManagementAdvice

    stand by and support your adjusters more they want to do a good job under your direction.allow more vendors to come into the office as they provide information that is needed. work harder on creating a more inclusive environment

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    You do not have to watch "Mad Men" to enjoy the company management style of the 60's and 70's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Utica Mutual Insurance full-time for more than 3 years

    Pros

    Very limited in regards to being positive---flexible hours, telecommuting, etc.

    Cons

    Little to no advancement, more concerned about watching the time employees return from lunch: don't be a minute late! Expect to work harder than you ever have with no acknowledgement from management other than to indicate to you that you are doing your job. Annual reviews are a joke.

    Advice to ManagementAdvice

    Actually, read the submissions on this site and attempt to make revisions to your antiquated management styles and policies.

    Doesn't Recommend
    Negative Outlook
  3.  

    Changing the culture - for the better. The RIGHT people are valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Utica, NY
    Current Employee - Anonymous Employee in Utica, NY

    I have been working at Utica Mutual Insurance full-time for more than 10 years

    Pros

    High career visibility; competitive compensation structure; great co-workers in general; chance to be seen and make a difference, you're not "a number" here. New leaders seem really engaged and are a breath of fresh air. A lot of unrealized potential here that looks like it is going to be acted upon.

    Cons

    Still a bit paternalistic in spots, but getting better. There has been some micro-management and that seems to be subsiding as new leadership has come on board. Increasingly results-oriented, so if you're not....stay away...no room for career cruisers anymore. 401k profit sharing match has deteriorated over the recent past - used to be a consistent 125% of the employee contributions.

    Advice to ManagementAdvice

    Keep on with the leadership review and changes, it's healthy and refreshing. It's uncomfortable for some folks who have underperformed and been protected, but that's no reason to stop.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Please don't work here, unless you need a paycheck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims ERO
    Current Employee - Claims ERO

    I have been working at Utica Mutual Insurance for more than 5 years

    Pros

    If you really need a paycheck!

    Cons

    The company does keep changing for the worse. They keep taking away benefits/perks from employees and keep increasing the work load! Very stressful place to work.

    Advice to ManagementAdvice

    Please resign to save this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Utica Mutual Insurance full-time for more than 3 years

    Pros

    Pay is on par for industry but you will work long hours. Co-workers were great!

    Cons

    High combined ratio and financially unstable. 1950's management mentality. Employee moral is very low and everyone walks on eggshells. Managers don't look out for their employees only themselves!

    Advice to ManagementAdvice

    They need to clean house starting from the CEO on down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Utica National needs to figure out who they are.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Representative  in  Boston, MA
    Former Employee - Marketing Representative in Boston, MA

    I worked at Utica Mutual Insurance full-time for more than 3 years

    Pros

    Some good niches. They need to get their systems working better and be user friendly for agents to want to use them.

    Cons

    Has a "BIG" expense problem. Hasn't made an underwriting profit in a number of years. Management is to provincial in their thinking.

    Doesn't Recommend
    Negative Outlook
  8.  

    Changing Company and not for the better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior WC Claims Specialiist  in  Albany, NY
    Current Employee - Senior WC Claims Specialiist in Albany, NY

    I have been working at Utica Mutual Insurance full-time for more than 10 years

    Pros

    It used to be a great company to work for when I had started 10 years ago when employees were valued.

    Cons

    Values have changed over the years,offices being closed, dedicated employees fired or let go. Jobs posted but qualified people not hired, instead inexperienced people get the jobs for less pay. Work sent to India with poor customer service are only a few things going on.

    Advice to ManagementAdvice

    Watch your back for you may be the next one to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    RUN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Utica Mutual Insurance full-time for more than 3 years

    Pros

    You need a paycheck desperately

    Cons

    Utica is the WORST!! here is why:
    - no 401k match.
    - no bonus structure
    - no working from home. EVER.
    - no early release. EVER.
    - 10 days of vacation. Not a joke. This is laughable and unheard of in the industry
    - learning department, SIU, fast track. Also jokes. Completely useless, lazy, unproductive waste of time. Have seen zero fruit of their labor but somehow are still sucking up a paycheck as well as everyone else's oxygen.
    - all departments are silos. Do not expect any cohesion or help from other offices or depts and directly asking for help is frowned upon. You have to go through your manager so they feel needed and important.
    - think of the most unproductive backwards difficult way to solve a problem. THAT is the way you will be required to handle your own workload bc at Utica the easy common sense way does not exist.
    - extremely high turnover all over company as well as office consolidation/outsourcing
    - nothing is paid for by the company so no coffee, lunches, parties, etc
    - 45 minute lunch. No exceptions made. and u can't just go. It has to be same time every day
    - all mangers are insane and their behavior goes completely unchecked. They treat employees like dogs. Why don't u just give us chew toys? they yell at you, put their finger in your face, tell you to go away, call you out on the floor, get in arguments with each other or you, have zero self awareness or common sense. very very poor management style. they do not develop or motivate employees. all trickles down from the top...
    - they are not responsible to shareholders so they run the company however they want. Clearly into the ground. They have terrible ratios and are solely surviving off investments as per their own accounting.

    Advice to ManagementAdvice

    Need young successful people at the top not cromongeny old farts who have never left Utica in 40 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Terrible place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Utica Mutual Insurance full-time for more than 5 years

    Pros

    Compensation and benefits are decent

    Cons

    -Workload is unbearable
    -management is terrible in all aspects. Inconsistent, horrible decision making, have no clue on how to operate the systems, they lie(every company lie's but its even more prevalent at utica), unable to motivate/inspire employees except by installing fear into them.
    -terrible results over the past couple of years in regards to their combined ratio. Expenses are wAy out of control....
    -they think they are recruiting talent from other companies, however those are the scraps that other companies did not want.

    Advice to ManagementAdvice

    Fire/terminate yourself to save the company and the people who are employed.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Poorly Managed, Internal Organizational Disaster, Future is Highly Questionable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Business Sales/Product Underwriter
    Former Employee - New Business Sales/Product Underwriter

    I worked at Utica Mutual Insurance full-time for more than 5 years

    Pros

    - As a regional, mutual carrier, the company still has somewhat of a family feel to it

    - Employees who are successful aren't just a number, management often knows them by name

    - Never had any issues with the benefits - company does 401K and still has a pension as well, though not the old defined type

    - Always loved the people that I worked with for the most part

    Cons

    - Highly questionable financial condition, combined ratio below 1.00 only twice in past 13 years and even then only slightly.

    - A- stable AM Best Rating which has not improved in years and is not likely to, will only be downgraded or continue to be affirmed A- at best

    - Company has depended on investment income to basically make their profit, not from underwriting/insurance operations - this has been the case for many years. Now that investment income is drying up, there's nothing left to offset their expense crisis except the cash flow underwriting they've been doing.

    - UW management and marketing management talk out of both sides of their mouth. UW's are pressured endlessly to make sales goal each month. UW's are sending over vast amounts of bound business that are not fully underwritten to make the goal, and work on documenting the checklist/file later, sometimes several months. UW management knows this is happening and will join HO UW/QC in condemning the UW if a poor file is noted, while at the same time commending them for meeting or exceeding the sales goal.

    - Company is run by marketing, not underwriting. The underwriter is moved around by the marketing manager and marketing rep like a pawn on a chess table. UW is never asked for input in territory/agency reviews. UW is told what agencies are going to be the top agents and where the UW's focus will be. There is no team in this sense. Marketing rep will not support you and will shift blame to UW when goal is not made. In my time at the company I only knew one marketing rep who was trustworthy and honest, and it wasn't my own.

    - Incredibly top-heavy company, too much management and too many analysts looking over your shoulder while there are barely enough people to do the actual work

    - Internal operations structure and organization is a disaster and incredibly inefficient - talk to any independent agent who has Utica National in their office and ask them about how good they are at getting policies out quickly and correctly, or what great customer service they have. You won't find any who feel that way.

    - Corporate management consists of lifers only, very insular, company is reflection of Central NY: never change and be suspicious of outsiders who even mention change

    - Board of Directors are all local, Central New Yorkers who have no clue about insurance operations, and look at being on the board as their community service. They're about as useful as a rubber stamp. No one in corporate management is held to task as compared to a Board of Directors for a stock company.

    - Preferential treatment is given to certain underwriters. Quality checking on underwriters is not objective. I've witnessed this first hand and all the underwriters on the floor know it.

    - Company has been engaging in cash flow underwriting for the past 18 months or so as they only now found out that they haven't grown in the prior 5 years. They're desperate to grow as they have an enormous expense issue/expense ratio. The solution they've provided is not really to address the expense side, but just write make a mad, rabid dash to throw premium on the books and offset the expense.

    - Manager and Supervisor leadership on the floor is poor. Basically, if you've worked there a long time, that must mean you know how to manage people and are a qualified leader.

    - The middle market underwriter in the region is expected to be not only that, but also the small biz UW, UA, customer service rep, rater, etc. You'll be working on a $200,000 premium account, but have to stop and work on every small monoline $900 WC or auto policy that comes to you. Agents have no idea who to talk to on renewals, small or large, so you get the calls and emails all day long asking you to help them, asking you to do an endorsement, asking you to do optional quotes, asking you about audit problems, asking you for worksheets. Aside from a Home Office pool of UA's who only run and import a few reports, and often incorrectly, you have no UA whatsoever. You're responsible for reviewing all the loss control surveys, following up on outstanding info like supplemental apps and MVR's/MVR issues, documenting UW checklists with report findings, narratives, etc. on all files, including a $900 monoline WC policy for a restaurant. Bottom line, do not be an UW at Utica National. I know several individuals who came over from another company before I left and regretted it.

    Advice to ManagementAdvice

    Current corporate management needs to be replaced in its entirety. They are made up entirely of lifers. Of all the chief positions (CEO, COO, Chief UW Officer, Head of Property, Head of Casualty, Chief Marketing Officer ), ALL of them are filled with individuals who have only worked at Utica National in there 30/35 years careers

    Management needs to scrap the entire internal operations and start over. They continue to band-aid serious problems that only create more work arounds and more work. They never address the root of the problem. They continue to add procedures and new processes without consider how they impact processes and procedures already in place. It takes a problem of crisis proportion to get them to actually stop holding up the flow chart in defiance, listen, and take action to fix it. Management takes FOREVER to analyze and make a decision. They are slow and always behind the curve with regard to market/product implementation and competitiveness.

    The various departments are very "silo-ed", meaning there is virtually no communication between departments. The relationship between departments is not one of a team, but incredibly adversarial.

    Bottom line, taking everything you're doing and the way you're doing it, do the complete opposite, and you may be able to survive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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