Utica Mutual Insurance

  www.uticanational.com
  www.uticanational.com

Utica Mutual Insurance Reviews

Updated November 11, 2014
Updated November 11, 2014
19 Reviews
1.9
19 Reviews
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Recommend to a friend
Approve of CEO
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J. Douglas Robinson
10 Ratings

Employee Reviews

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  1.  

    Entry level underwriter trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in New Hartford, NY
    Current Employee - Underwriter in New Hartford, NY

    I have been working at Utica Mutual Insurance full-time (more than an year)

    Pros

    Comfortable work environment. Competitive pay and decent benefits. Management is very nice, co-workers are also very nice to new employees. Very friendly and caring work environment all around. CEO is a great guy.

    Cons

    Positions can become very tedious and boring at time. Training program is not very good. I did not feel as though there was much room for growth or promotion. Benefits could be better; health insurance was expensive with high deductibles.

    Advice to ManagementAdvice

    Simply reconstruct and modify the training system. Must be slightly more organized and the activities the trainees do throughout the program must be more relative to the actual duties of the position.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    You do not have to watch "Mad Men" to enjoy the company management style of the 60's and 70's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Utica Mutual Insurance full-time (more than 3 years)

    Pros

    Very limited in regards to being positive---flexible hours, telecommuting, etc.

    Cons

    Little to no advancement, more concerned about watching the time employees return from lunch: don't be a minute late! Expect to work harder than you ever have with no acknowledgement from management other than to indicate to you that you are doing your job. Annual reviews are a joke.

    Advice to ManagementAdvice

    Actually, read the submissions on this site and attempt to make revisions to your antiquated management styles and policies.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    be prepared to work very hard at Utica

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior WC Claims Specialiist in Atlanta, GA
    Current Employee - Senior WC Claims Specialiist in Atlanta, GA

    I have been working at Utica Mutual Insurance full-time (more than 5 years)

    Pros

    the salary is awesome. The location is great. The hours are very flexible. Time off for vacation is fantastic! as long as you do your job most times you can get through your day effectively. everyone treats you like a professional and allows you to work your claims the way you see it needs to be done. Most of the supervisors are good. The medical benefits are okay except you do not get vision benefits

    Cons

    the computer and phone system is the oldest I have ever worked on and there are no plans to updated within the next 10 years. the printer breaks down on a daily basis everything in the office is so old it came from the 1970s used as a result from being discharged from home office. All decisions are made in home office. the way you are evaluated on your annual review is pathetic as it is more of a "got ya" program than trying to teach you to make you a better adjuster. Upper management watches your every move very closely. don't ever come in late or even back late from lunch. Watch your attendance. Almost no chances for any advancement. Not sure why there are no minorities in management, you cannot locate an african-american supervisor in Atlanta?!

    Advice to ManagementAdvice

    stand by and support your adjusters more they want to do a good job under your direction.allow more vendors to come into the office as they provide information that is needed. work harder on creating a more inclusive environment

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Changing the culture - for the better. The RIGHT people are valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Utica, NY
    Current Employee - Anonymous Employee in Utica, NY

    I have been working at Utica Mutual Insurance full-time (more than 10 years)

    Pros

    High career visibility; competitive compensation structure; great co-workers in general; chance to be seen and make a difference, you're not "a number" here. New leaders seem really engaged and are a breath of fresh air. A lot of unrealized potential here that looks like it is going to be acted upon.

    Cons

    Still a bit paternalistic in spots, but getting better. There has been some micro-management and that seems to be subsiding as new leadership has come on board. Increasingly results-oriented, so if you're not....stay away...no room for career cruisers anymore. 401k profit sharing match has deteriorated over the recent past - used to be a consistent 125% of the employee contributions.

    Advice to ManagementAdvice

    Keep on with the leadership review and changes, it's healthy and refreshing. It's uncomfortable for some folks who have underperformed and been protected, but that's no reason to stop.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Please don't work here, unless you need a paycheck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims ERO
    Current Employee - Claims ERO

    I have been working at Utica Mutual Insurance (more than 5 years)

    Pros

    If you really need a paycheck!

    Cons

    The company does keep changing for the worse. They keep taking away benefits/perks from employees and keep increasing the work load! Very stressful place to work.

    Advice to ManagementAdvice

    Please resign to save this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Utica National needs to figure out who they are.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Representative in Boston, MA
    Former Employee - Marketing Representative in Boston, MA

    I worked at Utica Mutual Insurance full-time (more than 3 years)

    Pros

    Some good niches. They need to get their systems working better and be user friendly for agents to want to use them.

    Cons

    Has a "BIG" expense problem. Hasn't made an underwriting profit in a number of years. Management is to provincial in their thinking.

    Doesn't Recommend
    Negative Outlook
  8.  

    Don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Utica Mutual Insurance full-time (more than 3 years)

    Pros

    Pay is on par for industry but you will work long hours. Co-workers were great!

    Cons

    High combined ratio and financially unstable. 1950's management mentality. Employee moral is very low and everyone walks on eggshells. Managers don't look out for their employees only themselves!

    Advice to ManagementAdvice

    They need to clean house starting from the CEO on down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Changing Company and not for the better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior WC Claims Specialiist in Albany, NY
    Current Employee - Senior WC Claims Specialiist in Albany, NY

    I have been working at Utica Mutual Insurance full-time (more than 10 years)

    Pros

    It used to be a great company to work for when I had started 10 years ago when employees were valued.

    Cons

    Values have changed over the years,offices being closed, dedicated employees fired or let go. Jobs posted but qualified people not hired, instead inexperienced people get the jobs for less pay. Work sent to India with poor customer service are only a few things going on.

    Advice to ManagementAdvice

    Watch your back for you may be the next one to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    RUN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Utica Mutual Insurance full-time (more than 3 years)

    Pros

    You need a paycheck desperately

    Cons

    Utica is the WORST!! here is why:
    - no 401k match.
    - no bonus structure
    - no working from home. EVER.
    - no early release. EVER.
    - 10 days of vacation. Not a joke. This is laughable and unheard of in the industry
    - learning department, SIU, fast track. Also jokes. Completely useless, lazy, unproductive waste of time. Have seen zero fruit of their labor but somehow are still sucking up a paycheck as well as everyone else's oxygen.
    - all departments are silos. Do not expect any cohesion or help from other offices or depts and directly asking for help is frowned upon. You have to go through your manager so they feel needed and important.
    - think of the most unproductive backwards difficult way to solve a problem. THAT is the way you will be required to handle your own workload bc at Utica the easy common sense way does not exist.
    - extremely high turnover all over company as well as office consolidation/outsourcing
    - nothing is paid for by the company so no coffee, lunches, parties, etc
    - 45 minute lunch. No exceptions made. and u can't just go. It has to be same time every day
    - all mangers are insane and their behavior goes completely unchecked. They treat employees like dogs. Why don't u just give us chew toys? they yell at you, put their finger in your face, tell you to go away, call you out on the floor, get in arguments with each other or you, have zero self awareness or common sense. very very poor management style. they do not develop or motivate employees. all trickles down from the top...
    - they are not responsible to shareholders so they run the company however they want. Clearly into the ground. They have terrible ratios and are solely surviving off investments as per their own accounting.

    Advice to ManagementAdvice

    Need young successful people at the top not cromongeny old farts who have never left Utica in 40 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Terrible place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Utica Mutual Insurance full-time (more than 5 years)

    Pros

    Compensation and benefits are decent

    Cons

    -Workload is unbearable
    -management is terrible in all aspects. Inconsistent, horrible decision making, have no clue on how to operate the systems, they lie(every company lie's but its even more prevalent at utica), unable to motivate/inspire employees except by installing fear into them.
    -terrible results over the past couple of years in regards to their combined ratio. Expenses are wAy out of control....
    -they think they are recruiting talent from other companies, however those are the scraps that other companies did not want.

    Advice to ManagementAdvice

    Fire/terminate yourself to save the company and the people who are employed.

    Doesn't Recommend
    Disapproves of CEO

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