Vail Resorts

  www.vailresorts.com
  www.vailresorts.com

Vail Resorts Reviews in Keystone, CO

Updated November 9, 2014
Updated November 9, 2014
259 Reviews
3.1
259 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vail Resorts CEO Rob Katz
Rob Katz
175 Ratings

Review Highlights

Pros
  • The free ski pass and access to subsidized employee housing (for resort-area employees) are great (in 79 reviews)

  • You get a free ski pass and some discount passes for your friends (in 41 reviews)


Cons
  • The cost of living was too high for the pay you get (in 11 reviews)

  • There is not an overwhelming feeling that upper management cares for the staff (in 15 reviews)

More Highlights

29 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Fun times, but at a price, especially depending what department you're in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Keystone, CO
    Former Employee - Call Center Agent in Keystone, CO

    I worked at Vail Resorts full-time (less than an year)

    Pros

    Fantastic season of snow and great resorts to ride! I loved my department (Activities and Dining), and the lower-level management/direct supervisors were very friendly, respectful and accommodating but heard from others that management/conditions was not so great in theirs.

    Cons

    Not enough compensation. I'd love to stay on for a longer time but it's not a career option at what they pay the employees.

    Advice to ManagementAdvice

    Take better care of your employees! People deserve to be paid more than $9-11 an hour and need more benefits than gear, especially working in an environment where accidents are prone to occur.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Food and Beverage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Keystone, CO
    Former Employee - Bartender in Keystone, CO

    I worked at Vail Resorts full-time (more than 8 years)

    Pros

    Lifestyle, seasonal working environment, season pass.

    Cons

    Short sided upper management. Preference in hiring new seasonal workers vs. retaining ambassadors of the resort filled with local knowledge that can improve guest experience.

    Advice to ManagementAdvice

    Put personnel in upper management with actual hands-on experience.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Hard work in a fun environment, but there's a lot of turnover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Keystone, CO
    Former Employee - Marketing Manager in Keystone, CO

    I worked at Vail Resorts full-time (more than 5 years)

    Pros

    Ski Pass w/ discount lift tickets for friends and family
    Beautiful views
    Opportunities for growth
    Energetic Departments on the marketing side
    Young environment
    Resources allow for help from outside creative agencies when warranted.

    Cons

    Lower Pay than comparable positions in other markets.
    Staffing structure needs improvement - not enough bodies to do the work.
    High turn over rate makes it hard to build on YoY plans.

    Advice to ManagementAdvice

    Consider the feedback from the employee surveys. If the turnover issues could be curbed, this could be a great company to work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great ski bum job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Keystone, CO
    Former Employee - Reservations Agent in Keystone, CO

    I worked at Vail Resorts full-time (more than an year)

    Pros

    Great hours for skiing. Either off at 3pm to night ski or not in until 2pm. Everyone you work with is also a ski bum so great office mentality.

    Cons

    Monotonous. Phone sales can really suck sometimes. Pay is awful. Have to deal with way too many irritating customers for how little they pay.

    Advice to ManagementAdvice

    Pay your employees more and you won't see as much turnover.

    Recommends
    Positive Outlook
  6.  

    Not the best, and not the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA Concierge in Keystone, CO
    Current Employee - SPA Concierge in Keystone, CO

    I have been working at Vail Resorts full-time (more than an year)

    Pros

    benefits like season pass, discounted tickets for friends and family, and more discounts and perks depending on where you work.

    Cons

    Worker's comp is a mess, security for employees could be a lot better.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Keystone, CO
    Former Employee - Administrative Assistant in Keystone, CO

    I worked at Vail Resorts full-time (less than an year)

    Pros

    Free lift pass and some cool Co workers

    Cons

    Under paid work, poor management, no lunch breaks

    I never been treated so unfairly and let go after all the hard work I put into their department.

    For all the information I managed, my job could have easily been paid 15 an hour.... But because so many people are willing to work there for the free lift pass, everyone is expendable to them.

    They will work you like a dog and spit you out.

    Advice to ManagementAdvice

    Don't treat your employees like slaves and defend them when there is a problem.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to work with opportunity to move up the ladder but minimal compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Agent in Keystone, CO
    Former Employee - Guest Services Agent in Keystone, CO

    I worked at Vail Resorts full-time (less than an year)

    Pros

    Great benefits such as a free ski pass

    Cons

    Pay is minimal for duties required

    Recommends
    No opinion of CEO
  9.  

    F&B Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Server in Keystone, CO
    Former Employee - Food and Beverage Server in Keystone, CO

    I worked at Vail Resorts full-time (more than an year)

    Pros

    free lift pass to all major mountains, free employee meals, employee housing, employee dinners/meals, staff transportation

    Cons

    corporate rules/environment, very strict, working holidays and extremely long hours

    Recommends
  10.  

    Reservations to my dream job in Marketing, hard work truly pays off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations & Travel in Keystone, CO
    Current Employee - Reservations & Travel in Keystone, CO

    I have been working at Vail Resorts full-time (more than 5 years)

    Pros

    Great industry, stable company, invaluable experience and development opportunities. Strong leadership that cares for employees and helps them succeed in their goals.

    Cons

    You might miss a few powder days due to work :(

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Vail resorts, good short term job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Keystone, CO
    Current Employee - Reservations Agent in Keystone, CO

    I have been working at Vail Resorts full-time (more than an year)

    Pros

    ski pass, fun co workers, great area to live in, benefits

    Cons

    pay is terrible, company doesn't care if you stay or go, everyone is replaceable.

    No chance to move up, all the bosses are old ladies that have work in the same office for 20+ years. Promotions are there but you get a rise of about 25 cents and your workload will triple.

    Advice to ManagementAdvice

    build long term, invest in your employees instead of just replacing the entire office every season. If you actually paid your year round employees a competitive amount they wouldn't be constantly leaving and you wouldn't be replacing them with fill in random people.

    Recommends
    Neutral Outlook
    No opinion of CEO

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