Vail Resorts

  www.vailresorts.com
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Vail Resorts Reviews

Updated August 21, 2014
Updated August 21, 2014
230 Reviews

3.0
230 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vail Resorts CEO Rob Katz
Rob Katz
163 Ratings

Review Highlights

Pros
  • Great benefits such as a free ski pass (in 68 reviews)

  • You get a free ski pass and some discount passes for your friends (in 39 reviews)


Cons
  • With the cost of living, the pay is basically minimum wage (in 9 reviews)

  • There is not an overwhelming feeling that upper management cares for the staff (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Call Center Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Broomfield, CO
    Former Employee - Call Center Agent in Broomfield, CO

    Pros

    Managers and supervisors are able to help and assist with additional questions. Training was very helpful. Free ski pass and discounts on the mountain are great!

    Cons

    No room for personal growth, repetitive job. Communication between other departments is lacking.

    Advice to ManagementAdvice

    Offer more promotions and contests.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Experience of a Lifetime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people to work with in an amazing outdoor environment

    Cons

    It talks the talk, but does not walk the walk... the "values" and mission of the company are rarely followed.

    Advice to ManagementAdvice

    Promote better people. Pay more to keep good people. Upgrade IT infrastructure to enhance customer experience

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Find job where you make tips

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    ski pass, meeting people from all over the world

    Cons

    Most entry level positions pay just over minimum wage. I suggest working in a restaurant where you can make tips!

    Advice to ManagementAdvice

    Be present more.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    It was an experience of a lifetime.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    benefits are good. great coworkers.

    Cons

    The cost of living was too high for the pay you get.

    Recommends
    Approves of CEO
  6.  

    Fun Culture, but overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Broomfield, CO
    Current Employee - Business Analyst in Broomfield, CO

    Pros

    The culture of the office is great, you get to go on a ski day for work at least once a year, and the company really tries to connect its employees in Broomfield to the mountain. Its easy to relate to the product, and overall a fun company with great people.

    Cons

    Like pretty much everyone here will say its pay. The benefits are great, but when you are asked to put in 50-60 hours a week and feel underpaid at 40 hours it can be hard to get motivated.

    Advice to ManagementAdvice

    Vail has issues about hiring with in from lower positions. It is very difficult and it seems there are almost two segments of the company. The jobs people take to build experience and the jobs people really want that pay better. It is very difficult to make the transition and requires many managers to go to bat for you, and possibly months of interviews and feeling like you were forgotten. Make that transition and reward loyalty a little bit more.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Disappointing, Frustrating, Overly Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Breckenridge, CO
    Current Employee - Anonymous Employee in Breckenridge, CO

    Pros

    Front Line employees are fun people, Working on the mountain is beautiful, Breckenridge is an incredible town to live/work in, Large amounts of recreational opportunities.

    Cons

    Senior Leadership consistently displays an uncaring attitude towards the staff, Communication between departments is horrible, Compensation levels are far below a living wage for the area. Constant talk about "having fun" but nothing to back it up, Promotions are more likely to go to "yes men" types than to talented types, A big miss on the whole "Experience of a lifetime" thing. It is frustrating to listen to people speak of passion and commitment but then watch the company display the exact opposite towards its employees. It basically wants to be Disney, so it is not an attractive place for thrill seekers. There is no skiing/riding on the clock for most employees. You do not receive health benefits until you have worked 750 hours. Retention rate is extremely low. Jobs are boring and repetitive.

    Advice to ManagementAdvice

    When you talk about the various stakeholders at the company, draw up a chart that lists how a decision benefits each stakeholder. You will find that Shareholders are far and away more valued than your employees, and your employees are aware of this and are not happy about it. Giving away ice cream or snickers bars is not truly "value added" for the employees. Promote people who have talent and aren't afraid to speak their minds, not people who nod their head at every terrible idea that comes down the pipe. Create a position specifically for cross departmental contact, so many things are not communicated to interested parties. Put your money where your mouth is when you speak of the company values. If you treat the company like any other business, it will not be better than any other business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Its Ok, people are nice, pay sucks

    Former Employee - Customer Service Representative  in  Broomfield, CO
    Former Employee - Customer Service Representative in Broomfield, CO

    Pros

    Attempt to make you feel important with little perks and discussions on improving company. Free seasonal ski pass as long as you work there.

    Cons

    Wage is very low for responsibilities. Lack of intra-departmental communication. Management doesn't know whats going half the time, so call center gets the short end of the stick.

    No opinion of CEO
  9.  

    manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Vail, CO
    Current Employee - Marketing Manager in Vail, CO

    Pros

    experience, growth for other opportunities, industry leader, good company vision, lively culture, outdoor enthusiasm

    Cons

    pay raises insignificant, local workforce often in a malaise, low pay for high responsibility jobs, hiring can be frustrating hoop jumping, transient workforces

    Advice to ManagementAdvice

    compensation, stablize seasonal employees

    Recommends
    Positive Outlook
    Approves of CEO

    Vail Resorts Response

    Jul 31, 2014Talent Acquisition Manager

    Thank you for taking the time to share your feedback on Glassdoor. We know how helpful these reviews can be for job seekers, and recognize your time is valuable. I would agree with you on the pros ... More

  10.  

    Good Corporate Culture, but they struggle with employee development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ski School Supervisor  in  Truckee, CA
    Current Employee - Ski School Supervisor in Truckee, CA

    Pros

    Great benefits and perks and you get to work in a fun environment with people who have similar interests as you.

    Cons

    Low compensation, lack of employee development, struggle with recruiting and hiring as well with the volume of applicants. Seasonal work is primary source of employment as well.

    Recommends
    Approves of CEO

    Vail Resorts Response

    Jul 31, 2014Talent Acquisition Manager

    We appreciate your candid feedback about your experience with our company. ‘Have Fun’ is one of the core values of our company, so it always great to hear that our employees feel they work in a fun ... More

  11.  

    A great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Vail, CO
    Former Employee - Anonymous Employee in Vail, CO

    Pros

    What a wonderful setting to come to work to.

    Cons

    Working in the tourism industry can have its disadvantages.

    Recommends
    Positive Outlook
    Approves of CEO

    Vail Resorts Response

    Jul 18, 2014Talent Acquisition Manager

    Thank you for taking the time to share your thoughts. Feedback is greatly appreciated. I would agree that we have a wonderful place to come to work to each day. Have an excellent summer!

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