Vail Resorts

  www.vailresorts.com
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Vail Resorts Reviews

Updated August 21, 2014
Updated August 21, 2014
230 Reviews

3.0
230 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vail Resorts CEO Rob Katz
Rob Katz
163 Ratings

Review Highlights

Pros
  • Great benefits such as a free ski pass (in 68 reviews)

  • You get a free ski pass and some discount passes for your friends (in 39 reviews)


Cons
  • With the cost of living, the pay is basically minimum wage (in 9 reviews)

  • There is not an overwhelming feeling that upper management cares for the staff (in 13 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    If you enjoy skiing, teach elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Alpine Ski Instructor
    Former Employee - Alpine Ski Instructor

    Pros

    The mountains are great and teaching skiing is naturally fun.

    Cons

    Vail is a joke of a company in terms of how they treat their ski instructors. Their HR department is a mess. They'll pay you like a Wal-Mart employee as aforementioned (even if you have certs), while expecting you to act and work like you are being compensated well. Many of the full time instructors I knew needed other jobs just to get by. It seems that Vail Resorts preys on the passions their employees have for teaching and skiing as well as high turnover rates to justify their horrible wages, but who knows. I have taught at multiple other ski areas and worked for Fortune 100 companies as well as small startups; Vail Resorts is hands down the worst company I have worked for. I would highly recommend teaching at a mountain owned by another company if you are looking to make a living wage and be treated fairly.

    Advice to ManagementAdvice

    Pay your employees a living wage, compensate people for their time, don't micromanage, hire some good I/O psychologists to sort out your HR department while streamlining processes, and last but not least, word travels fast. I overheard multiple conversations in town about how "Vail treats their employees like crap." I don't think that's exactly good for business. Do the above things and I'm certain that the ROI will be tenfold as the mountains your company owns resorts at are gems.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    It's great, just accept you are part of bottom-line corporation that is a slave to Wall Street expectations, not yours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor  in  Vail, CO
    Current Employee - Instructor in Vail, CO

    Pros

    Access to a sport you love in your free time. Outdoors culture, teaching what you love.

    Cons

    Access to a sport you love in your free time.

    That's tongue-in-cheek for the reason behind the unlimited access to low-wage employees who do not see the mountain as a career, but a pit stop. This seemingly inelastic supply allows for wages that in real terms (i.e. after inflation) continue to go down while lesson prices increase at double-digit rates. You are a profit center they love with very little power over how much you earn as a portion of that $800 plus lesson. Great for a season or two, not so great for a career. The economic rent you pay for doing something you love is an economic decision you have to make. Accept it, or find something else to do.

    Advice to ManagementAdvice

    Bottom-line oriented management care little about their employees' opinions unless they add to the bottom line. Even the ostensibly employee-oriented issues like "safety" are about the bottom line. There is little evidence this corporate culture will change any time soon to one that sees employees - especially frontline ones - as integral to the success of the company.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Ski

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people you work w will become your family

    Cons

    The company you work for will treat you like crap

    Advice to ManagementAdvice

    Remember what a ski town used to be and what family means. Try to remember that treating your employees well leads to them sticking around for more than two years which does in fact make for a better guest experience which will positively effect you bottom line.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Unsustainable experience of a lifetime.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Vail, CO
    Former Employee - Anonymous Employee in Vail, CO

    Pros

    Great lift systems. Have fun for a year or two- then you'll be broke.

    Cons

    Overall noncaring attitude from corporate headquarters. Big on "attaboys"- but no living wages.

    Advice to ManagementAdvice

    Please stop treating the employees of Vail like Walmart. Public companies must be profitable but do they have to be so greedy? Great CEO's are aware of how important his/her employees are-and they treat them accordingly. Vail is in desporate need of a CEO who cares for the employees who work for the various companies. Until that happens- the employee revolving door will continue to spin and the "experience of a lifetime" will be compromised.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    super fun job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ski Instructor  in  Vail, CO
    Former Employee - Ski Instructor in Vail, CO

    Pros

    You get to ski for free everyday! Great managers and staff and AMAZING mountain

    Cons

    working weeks with out having a day off

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bell/Valet  in  Vail, CO
    Former Employee - Bell/Valet in Vail, CO

    Pros

    Ski pass, discounts on food and retail.

    Cons

    Some people aren't professional, because they only want to work there to ski. Immature.

    Advice to ManagementAdvice

    Be more selective in the hiring process.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    A good balance of corporate and ski resort culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Support Specialist  in  Truckee, CA
    Former Employee - Senior Support Specialist in Truckee, CA

    Pros

    Benefits are hard to beat, this is including health and personal/vacation benefits. Smart group of people working in corporate allows for some good growth/learning opportunities if you work with the right group.

    Cons

    The ski resort culture hinders the appropriate pay scale for positions. While you work for a corporation, you would get paid double for your position if you worked outside of the ski resort.

    Advice to ManagementAdvice

    Allow low-level employees more opportunity to grow to higher positions. While it's great that current employees can move anywhere to another position, it makes it difficult when local employees are not considered first for the position.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Great company to get some entry level experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  Broomfield, CO
    Former Employee - Marketing Manager in Broomfield, CO

    Pros

    Good emphasis towards a work/life balance
    Great people who are fun to work with, great to be around, and who care
    Amazing location - close to the mountains, close to Denver
    Solid office space and working environment
    Good training opportunities
    Very professional working environment that allowed for learning what it's like to work at a desk job

    Cons

    Very hard to get promoted
    Not easy to move around between departments
    Below average compensation
    The company is not willing to take risks and put teams (or people) in new, challenging situations that push the envelope
    Not as many company events/employee gatherings

    Advice to ManagementAdvice

    Increase compensation across the board to compete with other non-hospitality companies and put Vail Resorts at the forefront of employee benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    My experience with Vail Resorts was very joyful and exciting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Vail, CO
    Former Employee - Senior Manager in Vail, CO

    Pros

    They understand why you work in a mountain town, are fair to all employees

    Cons

    Their pay is not the best for amount of work put in.

    Advice to ManagementAdvice

    If you reward your front line workers a little more the whole company with strive.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Worth more to buy your own ski pass and work for a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender, Server, Customer Svc  in  Breckenridge, CO
    Former Employee - Bartender, Server, Customer Svc in Breckenridge, CO

    Pros

    You get a free ski pass and some discount passes for your friends. You also can by discounted goods through promotive.com. Sometimes you can take ski breaks at work.

    Cons

    Employees are not treated with value. The company is your typical greedy monopoly driven machine. Getting sexually harassed at work? Tell your boss, he will most likely watch it happen, not give a damn, and just tell you to go to HR. The most important thing to Vail resorts is POLICIES AND PROFIT. I was shorted on 3 paychecks in a row. Vail will pretty much hire anyone with a degree and willing to make little money to management positions. This is a big problem. Your personality has nothing to do with getting hired. It is your willingness to follow policy not your ability to be good at your job. An employee has the wrong shoes on? Send them home. You forgot to order the wine for the week? oh well. I worked at a bar and for a month we literally had 3 out of the 10 beers in stock.

    Advice to ManagementAdvice

    Respect your employees. Work as a team not as an upper or lower class. Have enough pride to get the job done, but not too much to cause your employees to resent you. Be honest. Realize that just because your employees are seasonal, they are not stupid. Some of us have college education and are probably smarter than you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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