Value City Furniture Reviews

Updated April 11, 2015
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3.0
70 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Jay L. Schottenstein
45 Ratings

Pros
  • Friendly co works, pay was about industry standard with good benefits (in 5 reviews)

  • Customer Service based foundation (in 3 reviews)

Cons
  • Like all sales jobs your work schedule can vary and sometimes you work over 40 hours (in 5 reviews)

  • Customer Service is an underpaid position which requires you to be in mutiple position while be paid for one (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. office Clerk

    Current Employee - Customer Service Representative in Chesapeake, VA
    Current Employee - Customer Service Representative in Chesapeake, VA

    I have been working at Value City Furniture part-time (More than 3 years)

    Pros

    fun working place and everyone is polite

    Cons

    NOTHING REA.LY EVERYONE IS POLITE AND GREAT TO WORK WITH

  2. Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chesapeake, VA
    Former Employee - Anonymous Employee in Chesapeake, VA

    I worked at Value City Furniture

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good benifits, ability to earn a decent salary and a recognize brand.

    Cons

    Management have no formal training. Work schedule change constantly. Commission and warranty structure changes frequently reducing your commission and making it difficult to reach your goal. High turnover.

    Advice to Management

    Management need training and company needs to reward performance other than commission.

  3. Helpful (1)

    OK place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Value City Furniture

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    You can make a decent living working here. Schedules are crazy and vary by store.

    Cons

    Company keeps changing commission %. Protection plan goals are hard to meet, causing sales people to get written up.

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  5. I had a good experience working with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Memphis, TN
    Former Employee - Customer Service Representative in Memphis, TN

    I worked at Value City Furniture full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The best reasons to work here are the customers. You get to meet so many different people. The relationships are strong.

    Cons

    The challenges were some of the associates. Salesmen are overshadowing at times. They want to tell you how to do your job at the desk and make promises that can't be kept (such as certain discounts) so when the customers come up and you can't provide that, you are left looking like the bad guy. The salesmen even give the impression it's you. I really hated that.

    Advice to Management

    Stop allowing your sales people to hover over the front desk workers. They should be on the floor and stay there.

  6. Great Job, Great coworkers. Lots of freedom to make money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Furnishings Consultant in New Carrollton, MD
    Current Employee - Home Furnishings Consultant in New Carrollton, MD

    I have been working at Value City Furniture

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere to work and learn.

    Cons

    It would be great if more of the showroom furniture was designed for small apts and condos in the area.

    Advice to Management

    More color, different eras of design and better selection fabrics to choose from, would help with sales.

  7. Helpful (1)

    Not worth the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Value City Furniture

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I loved the store staff.

    Cons

    Terrible delivery staff. Poor quality merchandise.

  8. Great place to work to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Value City Furniture

    Pros

    Great open, welcoming and friendly employees; great growth opportunities; knowledgable employees; positive work environment; awesome benefits package; lots of ways to make an impact no matter the position.

    Cons

    Lots of shifting around positions (both laterally and vertically); at times, situations can become a bit unorganized.

  9. Great potential for anyone looking to move into management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Value City Furniture

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Sales- great commission structure
    Management- Ability to move up quickly

    Cons

    Poor work life balance, especially in management.

    Advice to Management

    Stop trying to keep up with other retailers and extending company hours of operations. Recent changes of opening on Thanksgiving and then extending the Thanksgiving hours the following year are simply greedy! Allow for your employees outside of the cooperate office to have some family time, it started with extended Sundays then holiday hours received extensions and now working on Thanksgiving....when will it end....when will you be happy............might as well open be open 24/7.

  10. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Furnishing Consultant in Chicago, IL
    Current Employee - Home Furnishing Consultant in Chicago, IL

    I have been working at Value City Furniture

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Their commision structure is very good.

    Cons

    There's a very poor training program.

    Advice to Management

    They should try to be more organized.

  11. Helpful (1)

    It's "a job" that could potentially be a "great job".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Warehouse Associate
    Current Employee - General Warehouse Associate

    I have been working at Value City Furniture full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I've worked at Value City for 2+ years now as Gen. Warehouse, and the most significant thing I've realized is that there is potential to go as far as you want to go. There is plenty of opportunity at this company mostly due to the much needed improvements the company needs to be more successful. In other words, doing just your job description and putting in effort to be punctual goes a very long way.

    Cons

    Unfortunately, the company at least the district I work in can be very unorganized, understaffed, and overworked employees. These short comings lead to aggravated and exhausted workers who struggle to keep up, not to mention taking the extra steps to be better.

    Advice to Management

    The best advice to give to upper management is to establish a way of communication between associates and management. Speaking from some who is attempting to getting a position in management, your associates will talk and tell you exactly what the issues are, and as long as they can be heard in a respectful and professional manner everything can be resolved with cooperation.

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