Value City Furniture Reviews

Updated March 16, 2015
68 reviews filtered by
  • Any Location
  • Any Job Title
3.0
68 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jay L. Schottenstein
44 Ratings

Pros
  • Friendly co works, pay was about industry standard with good benefits (in 5 reviews)

  • Customer Service based foundation (in 3 reviews)

Cons
  • Like all sales jobs your work schedule can vary and sometimes you work over 40 hours (in 5 reviews)

  • Customer Service is an underpaid position which requires you to be in mutiple position while be paid for one (in 4 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. I had a good experience working with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Memphis, TN
    Former Employee - Customer Service Representative in Memphis, TN

    I worked at Value City Furniture full-time (more than 3 years)

    Pros

    The best reasons to work here are the customers. You get to meet so many different people. The relationships are strong.

    Cons

    The challenges were some of the associates. Salesmen are overshadowing at times. They want to tell you how to do your job at the desk and make promises that can't be kept (such as certain discounts) so when the customers come up and you can't provide that, you are left looking like the bad guy. The salesmen even give the impression it's you. I really hated that.

    Advice to ManagementAdvice

    Stop allowing your sales people to hover over the front desk workers. They should be on the floor and stay there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. OK place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Value City Furniture

    Pros

    You can make a decent living working here. Schedules are crazy and vary by store.

    Cons

    Company keeps changing commission %. Protection plan goals are hard to meet, causing sales people to get written up.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. Great Job, Great coworkers. Lots of freedom to make money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Furnishings Consultant in New Carrollton, MD
    Current Employee - Home Furnishings Consultant in New Carrollton, MD

    I have been working at Value City Furniture

    Pros

    Great atmosphere to work and learn.

    Cons

    It would be great if more of the showroom furniture was designed for small apts and condos in the area.

    Advice to ManagementAdvice

    More color, different eras of design and better selection fabrics to choose from, would help with sales.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not worth the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Value City Furniture

    Pros

    I loved the store staff.

    Cons

    Terrible delivery staff. Poor quality merchandise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Great place to work to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Value City Furniture

    Pros

    Great open, welcoming and friendly employees; great growth opportunities; knowledgable employees; positive work environment; awesome benefits package; lots of ways to make an impact no matter the position.

    Cons

    Lots of shifting around positions (both laterally and vertically); at times, situations can become a bit unorganized.

  7. Great potential for anyone looking to move into management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Value City Furniture

    Pros

    Sales- great commission structure
    Management- Ability to move up quickly

    Cons

    Poor work life balance, especially in management.

    Advice to ManagementAdvice

    Stop trying to keep up with other retailers and extending company hours of operations. Recent changes of opening on Thanksgiving and then extending the Thanksgiving hours the following year are simply greedy! Allow for your employees outside of the cooperate office to have some family time, it started with extended Sundays then holiday hours received extensions and now working on Thanksgiving....when will it end....when will you be happy............might as well open be open 24/7.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Furnishing Consultant in Chicago, IL
    Current Employee - Home Furnishing Consultant in Chicago, IL

    I have been working at Value City Furniture

    Pros

    Their commision structure is very good.

    Cons

    There's a very poor training program.

    Advice to ManagementAdvice

    They should try to be more organized.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    It's "a job" that could potentially be a "great job".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Warehouse Associate
    Current Employee - General Warehouse Associate

    I have been working at Value City Furniture full-time (more than 3 years)

    Pros

    I've worked at Value City for 2+ years now as Gen. Warehouse, and the most significant thing I've realized is that there is potential to go as far as you want to go. There is plenty of opportunity at this company mostly due to the much needed improvements the company needs to be more successful. In other words, doing just your job description and putting in effort to be punctual goes a very long way.

    Cons

    Unfortunately, the company at least the district I work in can be very unorganized, understaffed, and overworked employees. These short comings lead to aggravated and exhausted workers who struggle to keep up, not to mention taking the extra steps to be better.

    Advice to ManagementAdvice

    The best advice to give to upper management is to establish a way of communication between associates and management. Speaking from some who is attempting to getting a position in management, your associates will talk and tell you exactly what the issues are, and as long as they can be heard in a respectful and professional manner everything can be resolved with cooperation.

    Recommends
    Positive Outlook
  10. Unappreciated & Invisible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Indianapolis, IN
    Current Employee - Customer Service Representative in Indianapolis, IN

    I have been working at Value City Furniture full-time (more than 5 years)

    Pros

    30% Discount on Furniture & DSW Shoes
    Work with some interesting people

    Cons

    Work Thanksgiving
    Under Appreciated
    Under Paid
    Hours can get low
    Very Few career advancement opportunities

    Advice to ManagementAdvice

    Appreciate your good employees more.
    Do what you say and say what you can actually deliver on.
    Train you employees better and have a process for this.
    This is specific to my store, stop with the partiality! Don't do for one when you won't/can't do for another.
    Follow the handbook. It was made for a reason. This is dress code, harassment, days/approved time off.
    Again, show some appreciation. Find a way to recognize the good employees. Just small acts of kindness goes a long way. Happy employees leads to happy customers.

    Doesn't Recommend
    Negative Outlook
  11. I had a great experience working for VCF.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Furnishing Expert in Chesapeake, VA
    Former Employee - Home Furnishing Expert in Chesapeake, VA

    I worked at Value City Furniture

    Pros

    Great manager, Jim Frank
    The company was very supportive and considerate during the illness of my mother
    The management was supportive of the staff

    Cons

    long hours, it was hard to work every holiday, and the store itself needed refreshing

    Advice to ManagementAdvice

    Freshening up the appearance of the sales floor, and rotating the sales staff for holiday weekend sales would be a huge improvement

    Recommends
    Positive Outlook
    Approves of CEO

Work at Value City Furniture? Share Your Experiences

Value City Furniture

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.