Value City Furniture Reviews

Updated July 7, 2015
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3.0
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Jay L. Schottenstein
48 Ratings

Pros
  • Customer Service based foundation (in 3 reviews)

  • The history of VCF is that of the American Dream and for that I will always hold a special place in my heart for them (in 2 reviews)

Cons
  • Customer Service is an underpaid position which requires you to be in mutiple position while be paid for one (in 4 reviews)

  • Company and upper management uses the hard workers to make more money for their bonuses (in 4 reviews)

More Pros and Cons

78 Employee Reviews

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  1. Home Furnishings Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Furnishings Consultant in New Carrollton, MD
    Current Employee - Home Furnishings Consultant in New Carrollton, MD

    I have been working at Value City Furniture full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great working environment, co-workers, great pay. Benefits are not bad either, you do get taken care of.

    Cons

    Long hours, however if you utilize your time properly you can still have a balanced life outside of work. Other than that it's a great place to work.

    Advice to Management

    Get to know your employee more one on one. Even tho it is commission based, try make it less
    cutthroat between sales associates to meet goals and keep up on employee morale....there needs to be a balance this would make it less an less hostile environment and all goals monthly could still be met.


  2. Review

    Former Employee - Anonymous Employee in Toms River, NJ
    Former Employee - Anonymous Employee in Toms River, NJ

    I worked at Value City Furniture (Less than a year)

    Pros

    the co workers were good

    Cons

    management is too impersonal. no communication except when they ordering employees about.

    Advice to Management

    loosen up and smile a little


  3. Not worth it

    Former Employee - Anonymous Employee in Fairview Heights, IL
    Former Employee - Anonymous Employee in Fairview Heights, IL

    I worked at Value City Furniture

    Pros

    fellow co-workers are ok to work with.

    Cons

    Retail hours. inefficient training. Company always making it harder to make $

    Advice to Management

    Learn to sell your product and how to manage people. Management should not be managing people.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    home furnishings consultant

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Value City Furniture (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The quality of the furniture itself offers a great value. HUGE buying power with over 100 stores. Quick delivery and rarely out of stock on any items. Great customer service after the sale.

    Cons

    Showroom is old and looks drab. The company floods the floor with salespeople and difficult to obtain sales goals and standards set by company. If you don't deliver 35k a month, you will not meet goals, be written up and fired. Its a hostile work environment with non stop drama and arguments over whose turn it is to the point where they are practically fist fights over it. Back stabbing and cut throat mentality with salespeople cleverly manipulating the computer system to steal sales from other salespeople in a way that is difficult to track or prove. Splits on be backs rarely occur and some salespeople are not ethical. It gets worse during slow periods. Corporate and management seem to think this level of competitiveness boosts sales but its actually destructive.

    Advice to Management

    Create some kind of team building spirit and make it financially worthwhile for people to comply. Working as a team in actual fact, produces more sales. Police the floor more and get rid of people who are destructive to the sales environment and take the weakest salespeople and work towards making them better with more training.


  6. Get ready to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Value City Furniture

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good working environment, great people

    Cons

    Pay was low, no areas to develop


  7. Helpful (1)

    decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Waldorf, MD
    Former Employee - Sales in Waldorf, MD

    I worked at Value City Furniture full-time (Less than a year)

    Pros

    Weekly pay, spiffs, commission, flexible scheduling.
    You can make decent money here and you get a discount. You get a hour lunch and a nice break room.

    Cons

    Sometimes the managers show favoritism and o course you can have petty fights with salesman about taking a sale. And retail hours can be a pain.

    Advice to Management

    Biggest issue was the favoritism. Other then that, create more opportunities to grow in the company. And honor some type of military discount.


  8. Helpful (1)

    No!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Furnishings Consultant in Pittsburgh, PA
    Current Employee - Home Furnishings Consultant in Pittsburgh, PA

    I have been working at Value City Furniture

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great schedule if your manager is fair you can have up to four days off in one week. That's unheard of in retail.

    Cons

    100% commission
    Too much of your money is dictated by the managers delivery store and items constantly being out of stock.
    Long days
    Very slow times the slow times outweigh the busy times.
    Fly by the hat organization.
    Financing options are a joke in an expensive industry like furniture more interest free programs should be available.
    It's virtually impossible to hit your warranty number to make money.
    Four write ups and you are fired and once again the company dictates this by items being in stock since your sales per hour are based on merchandise you ship. I have seen a person get written up for merchandise being out of stock nationwide only to get fired and he was a great stand up honest employee.
    Management says they are always available to make the customer happy but good luck finding them.

    Advice to Management

    It seems that the company is very cheap and wants to make employees hourly as opposed to commission. So instead of changing things with the commission percentage going down and also making it unattainable to hit warranty percentages that you actually make money off of and stressing the need to sell bedding which is the most profitable for the company why not just go hourly and it would make the workplace less stressful but you will lose good people which seems that you want that anyway.


  9. As a home furnishings consultant I assisted customers in the selection of furniture that fit their style and budget.

    Former Employee - Home Furnishings Consultant in Baltimore, MD
    Former Employee - Home Furnishings Consultant in Baltimore, MD

    I worked at Value City Furniture

    Pros

    I was able to help a variety of people. Every day was different.

    Cons

    Working nights, week-ends, holidays, and full commission.

    Advice to Management

    There was a need for more communication.


  10. office Clerk

    Current Employee - Customer Service Representative in Chesapeake, VA
    Current Employee - Customer Service Representative in Chesapeake, VA

    I have been working at Value City Furniture part-time (More than 3 years)

    Pros

    fun working place and everyone is polite

    Cons

    NOTHING REA.LY EVERYONE IS POLITE AND GREAT TO WORK WITH


  11. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chesapeake, VA
    Former Employee - Anonymous Employee in Chesapeake, VA

    I worked at Value City Furniture

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good benifits, ability to earn a decent salary and a recognize brand.

    Cons

    Management have no formal training. Work schedule change constantly. Commission and warranty structure changes frequently reducing your commission and making it difficult to reach your goal. High turnover.

    Advice to Management

    Management need training and company needs to reward performance other than commission.



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