Value City Furniture
2.7 of 5 51 reviews
www.vcf.com Columbus, OH 1000 to 5000 Employees

Value City Furniture Reviews

Updated Jun 28, 2014

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2.7 51 reviews

                             

44% Approve of the CEO

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Jay L. Schottenstein

(34 ratings)

33% of employees recommend this company to a friend
51 Employee Reviews
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Review Highlights

Pros:
  • "Friendly co works, pay was about industry standard with good benefits"
    in 5 reviews
  • "Customer Service based foundation"
    in 3 reviews
Cons:
  • "Like all sales jobs your work schedule can vary and sometimes you work over 40 hours"
    in 5 reviews
  • "Customer Service is an underpaid position which requires you to be in mutiple position while be paid for one"
    in 4 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Senior Management
           
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    • Approves of CEO

     

    Great company to work for, but you will work.

    Assistant Manager (Current Employee)

    ProsCompany is filled with great people. Has really taken a step forward toward changing perception of the company with new branding concept.

    ConsWork load is rough. Management is very hands on. Always busy from start of day till end.

    Advice to Senior ManagementNeed more budget for store staff so mgrs are doing what they are hired to do

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    General Manager

    General Manager (Current Employee)

    ProsMostly great piers to work with. Four of 5 regional managers are professional and knowledgeable. One regional manager is ethically and morally under developed.

    ConsCorporate changes directions very quickly and often.

    Advice to Senior ManagementKeep your numbers up and head down. Don't add to discussions.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Never settle, stagnant pay.

    Manager (Current Employee)

    ProsOther employees make working here tolerable. Paid weekly. The President is young, some of the recent changes seem to be steering the company in the right direction.

    ConsDated polices and procedures. System technology is ancient. Nepotism runs rampant. Expect to work every holiday and weekend, you will not have a life outside of work. You will be told to work 70 hours a week if that is what it takes to get the job done. When you divide your pay by hours worked, you will discover that the warehouse and office leads take home more money. Vacation time will blacked out more than half of the year. New CEO every couple of years means constant change. They eliminated jobs, added the work to the Assistant Managers and the money saved allows the General Managers to bonus, while they sit in their office Monday - Friday barely working 35 hours a week. Departments at corporate office have no sense of urgency, if you have an issue with your benefits, you will literally wait weeks for a response or resolution. They changed people's titles and job descriptions without giving a thought that everyone who worked to get promoted to Assistant Manager just got demoted so that an untrained Sales Manager with no responsibilities to budgets, scheduling, customer service issues, or manager on duty responsibilities can become their boss.

    Advice to Senior ManagementCorporate office is so far removed from reality of what it is like to actually execute what is expected. Seriously need to think things out and check with legal before you make drastic changes.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    If you pay attention to the customer and do your job you can make a comfortable living.

    Sales Manager (Current Employee)

    ProsGood pay structure
    Positive company
    Sales driven
    Customer oriented

    ConsManagment could support there people better, and stand behind there sales staff more.
    Better insurance and benefits program.
    Inside promoting could be more of a benefit if there was no prejudging.

    Advice to Senior ManagementWatch your store managment to make sure your sales staff are treating the customers in a positive manner.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Great Sales position but poor benefit options and commission only pays once a month

    Home Furnishing Consultant (Current Employee)
    North Olmsted, OH

    ProsAwesome sales experience, individualized results, achievable goals, good commission rates, great customer service experience, longevity, decent promotion opportunities.

    ConsBenefits options are limited, commission only pays once a month with a weekly hourly pay but it is not enough, teams are too compettitive and there is no reason for it, long hours and poor scheduling, work every holiday but Easter and Christmas. Required to work all other holidays.

    Advice to Senior ManagementChange team stucture, weekly commission pay outs or bi-weekly payouts, better schedules, holiday rotations.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Approves of CEO

     

    You're not selling furniture

    Sales Consultant (Former Employee)
    Chesapeake, VA

    Pros4 day work week. friendly atmosphere. good time off policies. fair compensation. good quality furniture, usually in stock.

    Consall your pressure is on furniture and fabric protection sales. I did okay at selling it, but when I found out they don't actually treat the fabric with the stuff I was selling, I had to go.

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

     

    Totally mismanaged by inexperienced people

    Manager (Former Employee)
    Richmond, VA

    ProsEmployee discount and medical insurance were really good. If the manager "liked" you you could work whatever you wanted , if not, you were pretty screwed

    ConsRegional mgmt was the worst .oval store mgrs cater to their favorites and nepotism is rampant . Somehow they are able to get many of the previous negative comments here removed! Let's see how long this one lasts

    Advice to Senior ManagementLook at what's really going on out in the field and, oh, don't delete this post

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    Very laid back sales floor.

    Anonymous Employee (Current Employee)

    ProsIf you are a shark you can make a lot of money, $60k +.

    ConsThe sales quotas can seem unobtainable.

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    • Culture & Values
           
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    Customer service representative

    Anonymous Employee (Former Employee)

    Prosemployee discount,flexible hours,friendly coworkers and fun athmosphere

    Conspoor management, low pay, call center environment,angry customer due to low quality of furniture

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    • Culture & Values
           
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    1 person found this helpful  

    Impressive and well run company.

    Anonymous Employee (Current Employee)

    ProsThis company has no debt and that is very important to someone who has worked for two other National companies that went bankrupt. The business practice and ethics of this company are top notch. Major emphasis on ensuring a perfect customer experience from making the purchase right through to the delivery process.

    ConsIt's retail and that means we are here on those holidays that others spend around the backyard grill. But it is a life that I have chosen and the rewards are worth the effort.

    Advice to Senior ManagementGreat job supporting the military on Operation Homefront. Let's also reach out to our armed forces on a regular basis.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Value City Furniture reviews and ratings — including employee satisfaction and approval rating for Value City Furniture CEO Jay L. Schottenstein. All 51 reviews posted anonymously by Value City Furniture employees.