ValueOptions

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ValueOptions Reviews

Updated August 14, 2014
Updated August 14, 2014
68 Reviews

2.8
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ValueOptions CEO Heyward Donigan
Heyward Donigan
31 Ratings

Review Highlights

Pros
  • Opportunities for advancement and work from home on average 1-2 days per week (in 6 reviews)

  • Retention, low turn over and good benefits for leave/timeoff (in 5 reviews)


Cons
  • I would like to see the company bring back 401K match (in 7 reviews)

  • No room for advancement, no employee incentives (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Average.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    Pros

    Good people at the mid-management level, trying hard to motivate their teams.
    Fairly generous compensation offers.
    Attempts made towards career advancement for its people.
    Could be used as a good stepping stone in one's career, wouldn't have wanted to stay long term for fear of the job going stale.

    Cons

    Upper management could be unprofessional at times. Dishonest. Unfocused.
    Policy-driven.
    Boring. Non-innovative solutions.

    No opinion of CEO
  2.  

    Ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Care Manager  in  Virginia Beach, VA
    Former Employee - Clinical Care Manager in Virginia Beach, VA

    Pros

    People, PAL,Work from Home, Workplace

    Cons

    HR Sr Management Need I say more

    Advice to ManagementAdvice

    Clean out HR and compensate people

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative  in  Latham, NY
    Current Employee - Claims Customer Service Representative in Latham, NY

    Pros

    It's a job. Decent pay and benefits.

    Cons

    Not a career..it's ok if you need a bi-weekly paycheck and benefits.

    Advice to ManagementAdvice

    Hire more people. Stop taking on all these new clients without the proper amount of staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Hit and miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very interesting to learn about challenges in addressing behavioral health care issues. You get to see the social aspects of care that you may not have a chance to see in other companies.

    Cons

    Weaker benefits than prior companies, poorly run HR resources and a lack of a high level view of care management services.

    Advice to ManagementAdvice

    Continue to direct focus to our best markets and finally give people the resources to do the best job possible. Seems very fragmented on what we want the business to be.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Corporate environment and priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    Pros

    Wasn't micro managed, had a good supervisor

    Cons

    Upper management was harsh to some employees, and ignorant about others. If you keep your head down and mouth shut, you'll do fine.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Decent Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EAP Workplace Consultant  in  Coppell, TX
    Current Employee - EAP Workplace Consultant in Coppell, TX

    Pros

    Provides training for clinical staff, casual atmosphere, ability to work from home, opportunity to change positions internally with openings in new departments.

    Cons

    Limited opportunities for advancement, high expectations for low talk time in call queues (which can result in poor quality of care), 30 minute lunch breaks, clinical care managers micromanaged, very difficult to get highest level of performance on annual review, typically 2.5% annual increase, no 401k matching, vacation can be denied depending on coverage. Clinical care managers and UM staff do have tiered salaries and pay more for higher performers.

    Advice to ManagementAdvice

    Recognize high performers in all departments and reward accordingly. Try to retain talented employees.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Provides EXCELLENT services to military EAP participants by outstanding masters prepared staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Triage Consultant, In Service of Military OneSource  in  Arlington, VA
    Former Employee - Licensed Triage Consultant, In Service of Military OneSource in Arlington, VA

    Pros

    Satisfaction of being able to help callers (participants) in real time, whether high risk calls (suicide, homicide, domestic violence), distress calls, or more routine calls proving answers to questions and assisting participants access many excellent EAP benefits. Opportunity to improve behavioral clinical skills, develop EAP skills. Constant learning regarding military culture and workflows; experts available to provide guidance on the spot. Regular auditing to improve performance and validate excellent performance. Inservice education. Working with outstanding colleagues.Salary satisfactory. Decent severance package related to reduction in workforce starting end of June 2014.

    Cons

    Company behavior not in compliance with its stated values and mission. Lack of transparency, hidden agendas. Anxiety producing environment for most employees. Employees not treated with the same respect and compassion as they are expected to give to the participants. Inadequate supervision, many meetings cancelled. Aberrant and offensive behaviors in persons in authority positions tolerated. Too few trainings in classroom setting. Very limited opportunity for teamwork. Limited opportunity to share meals or breaks with peers. Poor insurance benefits; high deductible.

    Advice to ManagementAdvice

    Consider hiring an expert or experts to help in reorienting to a compassionate, supportive and validating environment for employees. Consider the positive benefits for the company for instituting a radical change in values and behaviors toward employees, from control and repression to validation, compassion, and willingness to listen and acknowledge.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    A daily study in how to survive corporate think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice, professional office environment. As a social worker, I don't have to worry about the psychotic and manic patient I'm assessing suddenly either punching holes in walls or propositioning me. I only hear about it over the phone--and cases for review are always clinically interesting. Pay is probably a bit above average. Hey, if you earn more than $50,000 per year as a social worker, you know you've really "made it!" Health insurance, vacation time and other benefits are good.

    Cons

    Just bought out by another managed healthcare organization; currently very unstable/ in flux with multiple layoffs. Other than this little issue, get ready for big corporation thinking--the bottom line is the bottom line. Even under normal daily operations, they think nothing of slashing employees' jobs. The goal is to get the most work squeezed out of the fewest amount of workers--and no overtime pay. There was lots of corporate flowery rhetoric about how the company was doing so well, but for some reason it never translated into 401k matching, etc. Well, I guess we now know why.

    Advice to ManagementAdvice

    Read between the lines of the above comments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    OKAY place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The co-workers are great. Working for VO has been a valuable learning experience.

    Cons

    The Senior management is not interested in keeping talented staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Claims Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor  in  Latham, NY
    Former Employee - Claims Processor in Latham, NY

    Pros

    I guess the only pro was the money wasn't bad but, They lie to you from the start. Make promises they never plan on keeping.

    Cons

    They don't trust their employees at all. Treat them like children. Beyond micro managing. All they care about is numbers and do not put any investment in their employees. High turnover rate. Managers just lie all the time. No positive feedback at all. Do not listen to employees issues. It's their way or the highway. They don't care what anyone has to say to try to help processes work better. They know it all. It was the WORST company I ever worked for!!!!!!!

    Advice to ManagementAdvice

    COMMUNICATION learn how to communicate employees like to know what is going on. And show some more consideration and start caring about your employees like human beings that they are. Loyalty. The job shouldn't be all about numbers. It starts with training they tell you it's all about quality and then you get on the floor and it's the opposite.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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