ValueOptions Reviews

Updated July 4, 2015
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2.6
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Recommend to a friend
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Timothy Murphy
5 Ratings

Pros
  • People, PAL,Work from Home, Workplace (in 6 reviews)

  • Company has good benefits-- but no real good morale in the work environment (in 8 reviews)

Cons
  • I would like to see the company bring back 401K match (in 7 reviews)

  • The health insurance is HSA HDHC so you have no idea how much an office visit will cost (in 5 reviews)

More Pros and Cons

103 Employee Reviews

Sort: Popular Rating Date
  1. Great job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Coppell, TX
    Former Employee - Customer Service Representative in Coppell, TX

    I worked at ValueOptions part-time (More than 5 years)

    Recommends
    Recommends

    Pros

    Great pay and loved my job.

    Cons

    Closed down customer service Dept in TX!! Bit micromanaged. Not easy to get any time off.


  2. A great starting point

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at ValueOptions full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Some great local teams and departments.

    Cons

    Lack of communication between departments and other locations.

    Advice to Management

    The way business is done needs to be rethought. policies and procedures may have worked when the company was smaller, but it is no longer efficient.
    Spend the money you need to stay current with technology, do not wait until support is stopped or near the end date.


  3. OK company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1
    Current Employee - Csr1

    I have been working at ValueOptions full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Overtime, experience, decent vacation time

    Cons

    Very low pay, high turnover


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  5. Helpful (2)

    Poised for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Jacksonville, FL
    Former Employee - Senior Manager in Jacksonville, FL

    I worked at ValueOptions full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ethical, innovative, and committed to the behavioral health sector.

    Cons

    Several back-office functions particularly credentialing had become barriers to sales and expansion of the business.

    Advice to Management

    The scale of the business has grown to the point that serious investments in process redesign and Six Sigma/Lean are recommended to facilitate high performance and control costs.


  6. Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Triage Consultant in Bellevue, WA
    Current Employee - Triage Consultant in Bellevue, WA

    I have been working at ValueOptions full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay, hours, possibilty for advancement

    Cons

    Stress, working weekends, management can be petty

    Advice to Management

    N/a


  7. Helpful (1)

    Money Suckers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ValueOptions

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    If you find some will add

    Cons

    Micro Managers of employees while various VPs had side businesses
    Cut employee benefits even while making loads of money to fund bonuses for VPs and above.
    Removed raises and 401k while even the Prior CEOs(not current-with Beacon Management) made more money and worked to sell the company for a larger bonus.
    Just bad

    Advice to Management

    You talk of working to improve the life the employees/members you contract with but contradict yourself when it comes to your own employees.


  8. Helpful (1)

    Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA

    I have been working at ValueOptions full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Colleagues are friendly and team oriented.

    Cons

    HIGH STRESS & LONG WORK HOURS WITH NO COMPENSATION FOR >40hr work week. This is FREQUENT. Sexual discrimination. One must "brown-nose" for better opportunity.

    Advice to Management

    See cons. Change management style or get new management


  9. Difficult supervisor

    Former Employee - Anonymous Employee in Morrisville, NC
    Former Employee - Anonymous Employee in Morrisville, NC

    I worked at ValueOptions full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Competitive salary, competent & knowledgeable coworkers and professionals, onsite training opportunities

    Cons

    My supervisor and several others that I observed were difficult & harsh at times, many pressures to meet goals that became increasingly demanding, low value on family-friendly policies.

    Advice to Management

    Show respect to employees. Treat professionals in a knowledgeable manner. Attempt to work with employees who may need schedules tweaked to care for family members.


  10. Regional Network Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rocky Hill, CT
    Current Employee - Anonymous Employee in Rocky Hill, CT

    I have been working at ValueOptions full-time (More than 3 years)

    Positive Outlook
    Positive Outlook

    Pros

    The RNM team is top notch...very talented!

    Cons

    Senior Management changes have led to decreased collaboration with the RNM team.


  11. Helpful (1)

    The first several years were great then they started making their benefits worse, pay raises significantly decreased.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Trafford, PA
    Former Employee - Anonymous Employee in Trafford, PA

    I worked at ValueOptions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible hours, casual dress, learned about Medicaid

    Cons

    Workload, OFFICE POLITICS, lack of leadership in handling issues and no communication

    Advice to Management

    Communicate and hold all employees accountable not just a few.



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