ValueOptions

  www.valueoptions.com
  www.valueoptions.com
Work in HR? Unlock Free Profile

ValueOptions Reviews

Updated September 5, 2014
Updated September 5, 2014
71 Reviews
2.8
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ValueOptions CEO Heyward Donigan
Heyward Donigan
33 Ratings

Review Highlights

Pros
  • Opportunities for advancement and work from home on average 1-2 days per week (in 6 reviews)

  • Retention, low turn over and good benefits for leave/timeoff (in 5 reviews)


Cons
  • I would like to see the company bring back 401K match (in 7 reviews)

  • No room for advancement, no employee incentives (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ValueOptions full-time

    Pros

    I worked with a great group of people who were intelligent and knowledgeable. My supervisor is fantastic.

    Cons

    Company is constantly changing and layoffs are occurring; job security is an issue. Pay is below market value if you're not a clinician. Customer service department is lackluster and poorly trained, which makes your jobs more difficult. Career growth and raises are few and far between.

    Advice to ManagementAdvice

    Train customer service better and offer a better work environment instead of constantly worrying about numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager  in  Trafford, PA
    Current Employee - Care Manager in Trafford, PA

    I have been working at ValueOptions full-time

    Pros

    Benefits, career opportunities, generous vacation time

    Cons

    No pension, poor attitudes of staff, low morale

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Average.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at ValueOptions full-time for more than a year

    Pros

    Good people at the mid-management level, trying hard to motivate their teams.
    Fairly generous compensation offers.
    Attempts made towards career advancement for its people.
    Could be used as a good stepping stone in one's career, wouldn't have wanted to stay long term for fear of the job going stale.

    Cons

    Upper management could be unprofessional at times. Dishonest. Unfocused.
    Policy-driven.
    Boring. Non-innovative solutions.

    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Corporate environment and priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    I worked at ValueOptions for more than a year

    Pros

    Wasn't micro managed, had a good supervisor

    Cons

    Upper management was harsh to some employees, and ignorant about others. If you keep your head down and mouth shut, you'll do fine.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Care Manager  in  Virginia Beach, VA
    Former Employee - Clinical Care Manager in Virginia Beach, VA

    I worked at ValueOptions full-time for more than 10 years

    Pros

    People, PAL,Work from Home, Workplace

    Cons

    HR Sr Management Need I say more

    Advice to ManagementAdvice

    Clean out HR and compensate people

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    HORRIBLE EXPERIENCE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Roseland, NJ
    Current Employee - Customer Service Representative in Roseland, NJ

    I have been working at ValueOptions full-time for less than a year

    Pros

    Zero! Zilch! Not a single pro

    Cons

    Lies to lure you in
    Management
    Inconsistency

    Advice to ManagementAdvice

    Hire the right ppl & care more about your employees. If your employees felt appreciated & were properly compensated the attrition wouldn't be so bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative  in  Latham, NY
    Current Employee - Claims Customer Service Representative in Latham, NY

    I have been working at ValueOptions full-time for more than a year

    Pros

    It's a job. Decent pay and benefits.

    Cons

    Not a career..it's ok if you need a bi-weekly paycheck and benefits.

    Advice to ManagementAdvice

    Hire more people. Stop taking on all these new clients without the proper amount of staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Hit and miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ValueOptions full-time for more than 5 years

    Pros

    Very interesting to learn about challenges in addressing behavioral health care issues. You get to see the social aspects of care that you may not have a chance to see in other companies.

    Cons

    Weaker benefits than prior companies, poorly run HR resources and a lack of a high level view of care management services.

    Advice to ManagementAdvice

    Continue to direct focus to our best markets and finally give people the resources to do the best job possible. Seems very fragmented on what we want the business to be.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Decent Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EAP Workplace Consultant  in  Coppell, TX
    Current Employee - EAP Workplace Consultant in Coppell, TX

    I have been working at ValueOptions full-time for more than 3 years

    Pros

    Provides training for clinical staff, casual atmosphere, ability to work from home, opportunity to change positions internally with openings in new departments.

    Cons

    Limited opportunities for advancement, high expectations for low talk time in call queues (which can result in poor quality of care), 30 minute lunch breaks, clinical care managers micromanaged, very difficult to get highest level of performance on annual review, typically 2.5% annual increase, no 401k matching, vacation can be denied depending on coverage. Clinical care managers and UM staff do have tiered salaries and pay more for higher performers.

    Advice to ManagementAdvice

    Recognize high performers in all departments and reward accordingly. Try to retain talented employees.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Provides EXCELLENT services to military EAP participants by outstanding masters prepared staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Triage Consultant, In Service of Military OneSource  in  Arlington, VA
    Former Employee - Licensed Triage Consultant, In Service of Military OneSource in Arlington, VA

    I worked at ValueOptions full-time for more than 3 years

    Pros

    Satisfaction of being able to help callers (participants) in real time, whether high risk calls (suicide, homicide, domestic violence), distress calls, or more routine calls proving answers to questions and assisting participants access many excellent EAP benefits. Opportunity to improve behavioral clinical skills, develop EAP skills. Constant learning regarding military culture and workflows; experts available to provide guidance on the spot. Regular auditing to improve performance and validate excellent performance. Inservice education. Working with outstanding colleagues.Salary satisfactory. Decent severance package related to reduction in workforce starting end of June 2014.

    Cons

    Company behavior not in compliance with its stated values and mission. Lack of transparency, hidden agendas. Anxiety producing environment for most employees. Employees not treated with the same respect and compassion as they are expected to give to the participants. Inadequate supervision, many meetings cancelled. Aberrant and offensive behaviors in persons in authority positions tolerated. Too few trainings in classroom setting. Very limited opportunity for teamwork. Limited opportunity to share meals or breaks with peers. Poor insurance benefits; high deductible.

    Advice to ManagementAdvice

    Consider hiring an expert or experts to help in reorienting to a compassionate, supportive and validating environment for employees. Consider the positive benefits for the company for instituting a radical change in values and behaviors toward employees, from control and repression to validation, compassion, and willingness to listen and acknowledge.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

ValueOptions Photos

ValueOptions, Inc.

+ Add Photo

Worked for ValueOptions? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.