ValueOptions

  www.valueoptions.com
  www.valueoptions.com

ValueOptions Reviews

Updated October 15, 2014
Updated October 15, 2014
74 Reviews
2.7
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ValueOptions CEO Heyward Donigan
Heyward Donigan
35 Ratings

Review Highlights

Pros
  • Opportunities for advancement and work from home on average 1-2 days per week (in 6 reviews)

  • Retention, low turn over and good benefits for leave/timeoff (in 8 reviews)


Cons
  • I would like to see the company bring back 401K match (in 7 reviews)

  • No room for advancement, no employee incentives (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    ValueOptions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ValueOptions full-time (more than 8 years)

    Pros

    Career path was supported by my management. Projects were diverse and interesting. Benefits were acceptable.

    Cons

    Many times during projects time lines were not discussed thoroughly with the level of management that was responsible for rolling out the project. Much confusion and indecision during roll outs.

    Advice to ManagementAdvice

    Upper management tried to communicate during town hall meetings that became mundane and frankly a waste of time. The changes made in the benefits packages were in line with the current economic conditions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    wouldn't recommend it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ValueOptions full-time (less than an year)

    Pros

    location from my home get to work in 7 minutes

    Cons

    everything about this place under paid and over worked

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ValueOptions full-time

    Pros

    I worked with a great group of people who were intelligent and knowledgeable. My supervisor is fantastic.

    Cons

    Company is constantly changing and layoffs are occurring; job security is an issue. Pay is below market value if you're not a clinician. Customer service department is lackluster and poorly trained, which makes your jobs more difficult. Career growth and raises are few and far between.

    Advice to ManagementAdvice

    Train customer service better and offer a better work environment instead of constantly worrying about numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager in Trafford, PA
    Current Employee - Care Manager in Trafford, PA

    I have been working at ValueOptions full-time

    Pros

    Benefits, career opportunities, generous vacation time

    Cons

    No pension, poor attitudes of staff, low morale

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Most stressful and chaotic work environment that I have ever worked in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Care Manager in Mount Laurel, NJ
    Current Employee - Clinical Care Manager in Mount Laurel, NJ

    I have been working at ValueOptions full-time (less than an year)

    Pros

    Salary and benefits are good, 4 weeks vacation, and competitive salary.

    Cons

    Chaotic work environment, unrealistic expectations, heavy workload, and disorganized management. There is inconsistent training, you get told different ways to do same thing by different managers. No time for lunch or breaks if you want to succeed. Some managers are very overworked and stressed and try to help but unable to be available. Many staff were hired to do one job and then put in another, even though this was not disclosed as a possibility when hired. They recently took over a new contract and seem to be having a great deal of difficulty managing this. They may be better with other contracts and other locations. High turnover and much discontent with newly hired staff.

    Advice to ManagementAdvice

    Be consistent and realistic in your training. Don't say you are hiring for one position and then expect people to be content and motivated to perform when you put them in a completely different position.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Average.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at ValueOptions full-time (more than an year)

    Pros

    Good people at the mid-management level, trying hard to motivate their teams.
    Fairly generous compensation offers.
    Attempts made towards career advancement for its people.
    Could be used as a good stepping stone in one's career, wouldn't have wanted to stay long term for fear of the job going stale.

    Cons

    Upper management could be unprofessional at times. Dishonest. Unfocused.
    Policy-driven.
    Boring. Non-innovative solutions.

    No opinion of CEO
  8. 1 person found this helpful  

    HORRIBLE EXPERIENCE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Roseland, NJ
    Current Employee - Customer Service Representative in Roseland, NJ

    I have been working at ValueOptions full-time (less than an year)

    Pros

    Zero! Zilch! Not a single pro

    Cons

    Lies to lure you in
    Management
    Inconsistency

    Advice to ManagementAdvice

    Hire the right ppl & care more about your employees. If your employees felt appreciated & were properly compensated the attrition wouldn't be so bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Corporate environment and priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    I worked at ValueOptions (more than an year)

    Pros

    Wasn't micro managed, had a good supervisor

    Cons

    Upper management was harsh to some employees, and ignorant about others. If you keep your head down and mouth shut, you'll do fine.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Care Manager in Virginia Beach, VA
    Former Employee - Clinical Care Manager in Virginia Beach, VA

    I worked at ValueOptions full-time (more than 10 years)

    Pros

    People, PAL,Work from Home, Workplace

    Cons

    HR Sr Management Need I say more

    Advice to ManagementAdvice

    Clean out HR and compensate people

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative in Latham, NY
    Current Employee - Claims Customer Service Representative in Latham, NY

    I have been working at ValueOptions full-time (more than an year)

    Pros

    It's a job. Decent pay and benefits.

    Cons

    Not a career..it's ok if you need a bi-weekly paycheck and benefits.

    Advice to ManagementAdvice

    Hire more people. Stop taking on all these new clients without the proper amount of staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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