Valvoline Reviews

Updated April 20, 2015
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2.9
109 Reviews
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Recommend to a friend
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John D. Barr
28 Ratings

Pros
  • I get health benefits, 401k, vacation time, holidays off, and a Flexible Schedule (in 7 reviews)

  • Great pay for starting off with no experience (in 4 reviews)

Cons
  • long hours, bad working conditions low pay (in 7 reviews)

  • And pray to God should you fall in the crosshairs of someone in upper management (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. This job is what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Technician in Murfreesboro, TN
    Current Employee - Certified Technician in Murfreesboro, TN

    I have been working at Valvoline part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you work hard and find yourself at a good store, you can rise through the ranks quickly. A person can go from new hire to area manager in under two years if they're really good enough.

    Cons

    If you find yourself at a bad store, you will be corrupted by people with poor work ethic because no one will train you properly, you won't know how to do things the superpro way 100% of the time. So you will find yourself taking more and more shortcuts. If that happens, either quit before you get fired or transfer stores.

    Advice to Management

    Take hiring seriously. Don't hire anyone that seems like they are going to be trouble down the road. Once an employee is hired, it takes forever to fire them and the longer they stay there, the longer they have to cause claims. Also, don't let stores go understaffed. Overworked employees stop caring about the quality of their work. They take shortcuts, they skip recs, they forget things. All of this adds up. So if one store is severely understaffed and there is anyone available in the area, they should be sent to the understaffed store.

  2. Overall it was an ok place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technician in Binghamton, NY
    Former Employee - Senior Technician in Binghamton, NY

    I worked at Valvoline full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The benefits package was excellent. Other than that there really are no other pros to working there.

    Cons

    Management is too focused on pushing sales. You aren't fully trained before you are premoted and then you have so many projects thrown at you and you don't know how to do them because you weren't properly trained. No one believed in team work or helping eachother out. There was more drama than a high school girls locker room.

    Advice to Management

    You need to focus more on properly training your employees and not pushing them into situations they are uncomfortable with and can't handle without the guidance of someone else.

  3. management loves to have favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technician in Powell, OH
    Current Employee - Senior Technician in Powell, OH

    I have been working at Valvoline full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    pay is great for the work we do

    Cons

    management has favorites. they want people development but only spend time with those they like

    Advice to Management

    treat every candidate equally if someone isnt showing interest in moving up in company, ask why

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Valvoline

    Pros

    Train you to service almost any vehicle.

    Cons

    Pressure to sell and hit sales goals.

  6. Great career false hopes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Louisville, KY
    Former Employee - General Manager in Louisville, KY

    I worked at Valvoline

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great opportunity to advance quickly. Great benefits.

    Cons

    Once you make it to management you get worked like a dog because you are salary.

    Advice to Management

    Wake up and live your vision and values. Take care of all your people. Not just hourlys.

  7. Helpful (1)

    My experience with this company started off hopeful, then become moderate, and just ended up being awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in Temecula, CA
    Current Employee - Customer Service Advisor in Temecula, CA

    I have been working at Valvoline

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The only pro I can muster up is you do eventually learn a lot of neat things. Fast paced environment for people who hate a sit down job.

    Cons

    The wrong people getting promoted, pressure for sales, even if it means lying, rushed training.

    Advice to Management

    Be honest in the interview process. When someone is applying for a CSA, relay to them that they will be required to complete the certification process of a service tech as well. You should also let future applicants know that the process of the "certification" depends on your manager/assistant manager and whether he finds the time to actual record your progress.

    If you are going to have such a vigorous training program, how about you not fire half of your crew a week before the new trainees come in? That puts pressure on us to learn things extremely quick when some of us have absolutely no experience in automotive, which you know when you hire us, and are reduced to a negative and rushed atmosphere. I think trainees should be sent to a center that is slower paced so we are able to practice in a safe and effect environment.

  8. Pretty decent team of people working here.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Valvoline

    Pros

    the benifits are good after the 90 day period

    Cons

    too unorganized for my liking

    Advice to Management

    dont hire so many mangaers off the streets

  9. Overall, good experience with a huge company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Valvoline in Florida State, FL
    Former Employee - Valvoline in Florida State, FL

    I worked at Valvoline full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training and support was great. Fun atmosphere.

    Cons

    Best actors, not employees, usually got recognized, rewarded and/or promoted.

  10. The line staff are fine but management is severely lacking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Center Manager in Saint Louis, MO
    Former Employee - Service Center Manager in Saint Louis, MO

    I worked at Valvoline full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Other than the starting pay for someone with no family there are no real pros for the St. Louis 1 market.

    You get several paid holidays.

    Cons

    The goals they set are generally unobtainable and even if you hit those goals you are told you should have hit a different set of goals that they did not mention.

    It is a constant fight between marketing and store level. They send millions of half off coupons out twice monthly and stores are berated constantly for not hitting sales goals.

    If you are a SCM you will recieve constant belittling and abusive treatment from the area manager and market manager if you are not part of their clique.

    The hours are terrible. The labor goals don't allow proper staffing so constant 11 hour days with one 30 minute break and no sitting are required.

    Advice to Management

    Anyone above market level needs to have a more interactive relationship with store level employees. What the market managers and area managers tell you is not always true.

  11. CSR role and sales tactics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Alton, IL
    Former Employee - Csr1 in Alton, IL

    I worked at Valvoline full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Excellent 401k and Health. Safe environment. VIOC has excellent sales training for a people who are new to sales. Very good closing tactics, customer complaint resolution skills, goal setting and follow up, etc.

    Cons

    Many district managers have been with the company longer than corporate level staff. There is obvious friction in some districts. The new sales tactics leave open opportunities for CSR roles to become overly aggressive. That is hard to manage when store management has to hit such high goals.

    Advice to Management

    Focus on value added services and overhead reduction. Be more price conscious, premium oil is a niche concern. Mass marketing such high prices compared to local competition makes new customer acquisition cost a very real problem. District management seems to overlook local competitive forces. Ashland can supply a very fast, very affordable oil change and price compete aggressively at a local scale to absorb volume. That may be better than having a base price for a basic service stand at %20 higher than local shops.

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