Valvoline Reviews

I have been working at Valvoline full-time for more than a year

Pros – ok pay
fun if your TOPSIDE

Cons – If you are as unlucky as me, you may find your self the only technition trained to work the pit. Imagine being suited up in kevlar protective clothing under 400+ degree engines in 90 degree weather (no a/c) and being down there every day, 8am to 7pm. if you choose to work at vioc, be sure there are other certified techs to split the pit time. CRAZY HOURS and no weekends off, (unless you can run a good ticket)

Advice to Senior Management – stop the special treatment of people who can run a good ticket and take into consideration what your doing to your techs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Valvoline full-time for more than a year

Pros – I gained a lot of knowledge about what type of scams quick-change oil places run, and how most car related businesses prey on women 1000 times more than you can imagine.

Cons – The corporate culture was that because my job was to explain mechanical things to customers more often than actually do them (even though I did), I could be embarrassed and spoken down to in front of customers.

Advice to Senior Management – Send in some secret shoppers, especially to franchises, and see how Customer Service reps are spoken to and treated. It actively drives away business.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Valvoline part-time for less than a year

Pros – Everything, pay, benefits, life, cars

Cons – Nothing, nada, zero, nothing, hi

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Valvoline full-time for more than 3 years

Pros – They like to promote from within.

Cons – Poor upper management that does not care about the opinions of people in the service centers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Valvoline full-time for more than a year

Pros – training is good if you have never worked on cars before.it is a good opertunity to get a ground level understanding of vehicle systems. great medical plan that they contribute a lot too. they match up to 5% for 401k.

Cons – low pay
poor schedual
limited advancment in some areas

Advice to Senior Management – provide more backup for fixing things that break

Yes, I would recommend this company to a friend

I have been working at Valvoline full-time for less than a year

Pros – Great entry level start for those with little to no experience
Gain car knowledge very quickly
Great discounts on for your personal vehicle
Great team work environment.
Friendly management and staff

Cons – The nit picking about gaining the goal of sales daily

Advice to Senior Management – Dont expect your workers to do things you wouldn't do.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Valvoline full-time

Pros – 1. Gain experience working on cars
2. Fun
3. Team Work

Cons – 1. Lack of caring and bonus...I didn't see more dimes even after I was chosen as the year highest dollar over posted in the nation.
2. I got a call to come in to work even though I was sick with doctor's notice
3. 60-80hr/week

Advice to Senior Management – 1. Go back to business school, relearn everything again on how to run a successful business. I ran above 80% of employees retention when I was running two stores. Happy employees means: better morale, less training expenses, and at the end: profit....NOT the other way around.
2. Show the example of work smarter than work harder! The team I constructed and managed went over 178% OVER THE YEAR of the corporate goal for the store.
3. Have a better compensation structure. I set up and led sales training small seminars for other stores and the outcome: ~25% increase sales per month after the seminar. I didn't see any more dimes in my bank account.
4. How long and what does it take for changing the whole mind set of cutting throats and negativity for profit? Again, go back to business school!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Valvoline full-time for more than 3 years

Pros – -In-depth knowledge of cars and various car manufacturers
-Decent wages and benefits
-Easy, laid back environment with constant breaks

Cons – -It's 100% all about your sales numbers. If you can't sell, you can be the best technician in the world and you won't be promoted.
-Employees in upper management are constantly making racist/sexist remarks. Reports to your service center manager or area manager might lead to the person being disciplined, depending on their numbers. If their numbers were good, they were never reprimanded for anything, only encouraged. If their numbers were bad, that was an excuse to terminate them and you'd never see them again.
-Constant theft in the stores. One store I worked at was missing more money out of the drawer than it was supposed to contain. But that store ran numbers, so no one was ever punished. Another store has an employee in federal prison for forging bank statements and pocketing deposits.
-They will promote you, then demote you, then promote you, then demote you. They would rather punish or reward you than work with you and make you a more consistent employee.
-Crooked practices. Hooking up machines and never performing services that they charge the customers for, breaking parts on vehicles, doing $20 cash deals for side money, the list is quite long.

Advice to Senior Management – -Listen to your employees. And enforce policies you promise to enforce.
-The customer may be king, but that doesn't make the technicians peasants. We shouldn't have to bend over backwards to accommodate customers making pejorative remarks. We're human too.
-It's about the quality of employee you're molding, not the dollars over posted for that day. If you have one technician who can work on cars that doesn't mean that they need to acquiesce to every whim of the salesmen. It means you need to train your salesmen to do the work they're recommending instead of inflating their paychecks for inflating yours and working that one technician til they drop dead of exhaustion.
-You are an oil change facility, not a 5 star restaurant! Most of our customers expect the technicians to look a little rugged. As long as their tattoos are generally unoffensive, they should be allowed to remain visible. I've seen COUNTLESS technicians pass out in the middle of July because they're working bottomside where no one can see them and wearing turtlenecks so not to offend.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Valvoline full-time for more than 3 years

Pros – This company offers an excellent path towards management for those that can adopt the company's visions, up sell customers, and constantly report their subordinates for every breach of protocol.

Cons – This is fast paced work where you will get oily and dirty. There is high turn-over. This means that you will also likely be understaffed and therefore overworked. A significant amount of employees have also felt discriminated here because of their age and appearance.

Advice to Senior Management – Create a better work environment where you consider employees as assets and their performance will improve.. and your customer satisfaction will follow. Employees right now are very fearful of being terminated for not meeting quotas or following every protocol to the letter. Constant reminders that they face such recourse will only contribute to high turnover rates. Besides the cost of training, consider that more experienced employees make fewer mistakes in any given time than a greenhorn.

No, I would not recommend this company to a friend

I worked at Valvoline full-time for more than a year

Pros – Great discount! The work around your school schedule if needed. It is also easy to advance in this company.

Cons – Horrible environment. You are responsible for your own success which is wonderful but if the environment is not supportive then it is hard to be motivated. They have a high turn over.

Advice to Senior Management – Take heed to what your employees are telling you is going on.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company