Van Ru
2.7 of 5 6 reviews
www.vanru.com Skokie, IL 1000 to 5000 Employees

Van Ru Reviews

Updated Jul 4, 2014

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2.7 6 reviews

                             

33% Approve of the CEO

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Daniel Calderon

(3 ratings)

60% of employees recommend this company to a friend
6 Employee Reviews
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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    OK Company Despite Ridiculous Corporate Attitude

    Collection Representative (Former Employee)
    Largo, FL

    ProsGood local management team. Progressive and motivated

    ConsCorporate management still has a 1980 attitude towards employees despite spouting propaganda about being a bottoms up company

    Advice to Senior ManagementHire a TQM specialist and develop a program for Van Ru

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Very mismanaged

    Anonymous (Current Employee)
    Milwaukee, WI

    ProsThe bonus money is great is the don't try and cheat you.

    ConsLack of management and fairness. Will jip you out of money owed to you

    Advice to Senior ManagementManage!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    This is one of the best from what I've seen so far.

    Collector (Current Employee)
    Lenexa, KS

    ProsFlexible working hours, even though you are required to work 2 nights a week and two Saturdays a month. If you work a Saturday, you can let management know how you plan on reducing your hours during the week. Very positive work environment. Everyone is friendly and folks dress professionally. People are respectful and don't use foul language in the workplace. Some of the agencies where I've worked had an undesirable work environment. Management wants you to succeed. If you don't make commission, you still have an opportunity to make other monthly incentives, like a department or mid month bonus for attendance and being in compliance. Excellent Training for 3 weeks, for those with or without prior experience.

    ConsLow starting salary. It would help if they would increase it a few more dollars. Long commute to and from work. Kind of stressful because you can't control who answers the phone so you spend most of your time leaving messages. Lots of rules from the client (one of the major credit cards) constant monitoring, following FDCPA and having to say a Tape disclosure advising customers that the line is being monitored and recorded. You could lose a portion if not all of your bonus if miss not saying the name of the company, mini miranda, tape disclosure and not identifying your first and last name, along with the name of the company. Pay schedule is the 15th and the 31 which can be difficult on a single household income. Paperless environment, so you have to use the tools on the computer to look up information and they provide you with an marker and dry ease board.

    Advice to Senior ManagementOffer more incentives, like a gas card for $45, Movie tickets or tickets to sporting events like Major League Baseball or NFL.

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Nice place to work, but very high stress.

    Customer Service Representative/collector (Current Employee)

    ProsThe hours. They have flex hours. I enjoyed the work and it was not a bad company to work for. The work is stressful, but rewarding. Management does respect what we do and does realize how hard it is to deal with customers who have defaulted on loans or credit cards.
    Management backs you up when dealing with diffcult customers. They are always willing to take the phone call from you and don't expect you to have to deal with abusive customers. It is a good lace to work and would go back to work there if i needed to.

    ConsThe pressure can sometimes be to much. You are dealing with people who have defaulted on loans and credit cards and are trying to avoid you. The customer can be abusive and it can really make you feel bad to try and collect money from people who really don't have it. You must have a strong backbone because you get a lot of sob stories from customers. This job is not not the faint of heart.
    I wish management woul promote more from within, they bring in outsiders instead of training the assocates that they already have. Help us relevie the stress.

    Advice to Senior ManagementYou need to have some stress relieve. Everyone is under pressure and some humor would help.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Good for learning and taking your first steps in the call center industry

    Collections Supervisor (Former Employee)
    San Jose, San Jose (Costa Rica)

    ProsSmall company, easy to get a good relation with bosses and employees in general. Feels like a familiy.

    ConsVery limited growing posibilities. Once you get to supervisor it is really hard to continue growing. Very small company and not employee oriented at all. The HR office seems more as a firing office and employees are not treated with respect all the time

    Advice to Senior ManagementMore employee oriented in order to be able to maintain the good and loyal employees

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    • No Opinion of CEO

     

    Not great

    Anonymous Employee (Former Employee)

    Pros-Flexible scheduling
    -Decent pay
    -Benefits paid by company

    Cons-Incompetent team leaders
    -Gross favoritism

    Advice to Senior ManagementHire better quality employees

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Van Ru reviews and ratings — including employee satisfaction and approval rating for Van Ru CEO Daniel Calderon. All 6 reviews posted anonymously by Van Ru employees.