Van Ru

  www.vanru.com
  www.vanru.com

Van Ru Reviews

Updated November 10, 2014
Updated November 10, 2014
8 Reviews
2.3
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Daniel Calderon
3 Ratings

Employee Reviews

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  1.  

    OK Company Despite Ridiculous Corporate Attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collection Representative in Largo, FL
    Former Employee - Collection Representative in Largo, FL

    I worked at Van Ru full-time (more than an year)

    Pros

    Good local management team. Progressive and motivated

    Cons

    Corporate management still has a 1980 attitude towards employees despite spouting propaganda about being a bottoms up company

    Advice to ManagementAdvice

    Hire a TQM specialist and develop a program for Van Ru

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Collecting on consumer debt that is many years post due.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Van Ru

    Pros

    The Bonus structure wasn't bad

    Cons

    They would fire you in a heart beat

    Advice to ManagementAdvice

    implement a Retraining program

  3.  

    Hell....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Van Ru full-time (less than an year)

    Pros

    People are fun, supervisor was cool

    Cons

    Hours suck, People curse at you over the phone all day, or never answer

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Very mismanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Milwaukee, WI
    Current Employee - Anonymous in Milwaukee, WI

    I have been working at Van Ru full-time (more than an year)

    Pros

    The bonus money is great is the don't try and cheat you.

    Cons

    Lack of management and fairness. Will jip you out of money owed to you

    Advice to ManagementAdvice

    Manage!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    This is one of the best from what I've seen so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Lenexa, KS
    Current Employee - Collector in Lenexa, KS

    I have been working at Van Ru full-time (less than an year)

    Pros

    Flexible working hours, even though you are required to work 2 nights a week and two Saturdays a month. If you work a Saturday, you can let management know how you plan on reducing your hours during the week. Very positive work environment. Everyone is friendly and folks dress professionally. People are respectful and don't use foul language in the workplace. Some of the agencies where I've worked had an undesirable work environment. Management wants you to succeed. If you don't make commission, you still have an opportunity to make other monthly incentives, like a department or mid month bonus for attendance and being in compliance. Excellent Training for 3 weeks, for those with or without prior experience.

    Cons

    Low starting salary. It would help if they would increase it a few more dollars. Long commute to and from work. Kind of stressful because you can't control who answers the phone so you spend most of your time leaving messages. Lots of rules from the client (one of the major credit cards) constant monitoring, following FDCPA and having to say a Tape disclosure advising customers that the line is being monitored and recorded. You could lose a portion if not all of your bonus if miss not saying the name of the company, mini miranda, tape disclosure and not identifying your first and last name, along with the name of the company. Pay schedule is the 15th and the 31 which can be difficult on a single household income. Paperless environment, so you have to use the tools on the computer to look up information and they provide you with an marker and dry ease board.

    Advice to ManagementAdvice

    Offer more incentives, like a gas card for $45, Movie tickets or tickets to sporting events like Major League Baseball or NFL.

    Approves of CEO
  7.  

    Nice place to work, but very high stress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative/collector
    Current Employee - Customer Service Representative/collector

    I have been working at Van Ru

    Pros

    The hours. They have flex hours. I enjoyed the work and it was not a bad company to work for. The work is stressful, but rewarding. Management does respect what we do and does realize how hard it is to deal with customers who have defaulted on loans or credit cards.
    Management backs you up when dealing with diffcult customers. They are always willing to take the phone call from you and don't expect you to have to deal with abusive customers. It is a good lace to work and would go back to work there if i needed to.

    Cons

    The pressure can sometimes be to much. You are dealing with people who have defaulted on loans and credit cards and are trying to avoid you. The customer can be abusive and it can really make you feel bad to try and collect money from people who really don't have it. You must have a strong backbone because you get a lot of sob stories from customers. This job is not not the faint of heart.
    I wish management woul promote more from within, they bring in outsiders instead of training the assocates that they already have. Help us relevie the stress.

    Advice to ManagementAdvice

    You need to have some stress relieve. Everyone is under pressure and some humor would help.

    Recommends
  8.  

    Good for learning and taking your first steps in the call center industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Supervisor in San Jose, San Jose (Costa Rica)
    Former Employee - Collections Supervisor in San Jose, San Jose (Costa Rica)

    I worked at Van Ru full-time (more than 3 years)

    Pros

    Small company, easy to get a good relation with bosses and employees in general. Feels like a familiy.

    Cons

    Very limited growing posibilities. Once you get to supervisor it is really hard to continue growing. Very small company and not employee oriented at all. The HR office seems more as a firing office and employees are not treated with respect all the time

    Advice to ManagementAdvice

    More employee oriented in order to be able to maintain the good and loyal employees

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Van Ru

    Pros

    -Flexible scheduling
    -Decent pay
    -Benefits paid by company

    Cons

    -Incompetent team leaders
    -Gross favoritism

    Advice to ManagementAdvice

    Hire better quality employees

    Doesn't Recommend
    No opinion of CEO

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