Vangent Reviews

Updated August 21, 2015
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2.9
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Recommend to a friend
Approve of CEO
Vangent President and CEO Mac Curtis
Mac Curtis
38 Ratings

Pros
  • Great training, good pay wonderful management, sincere and appreciative (in 7 reviews)

  • Good pay and benefits, good group to work with as a contractor (in 3 reviews)

Cons
  • Upper management cares about nothing more than filling seats, filling shifts, and making money from their government contract (in 4 reviews)

  • No room for growth to a higher level at this time (in 3 reviews)

More Pros and Cons

88 Employee Reviews

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  1. Customer Service Represenative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Vangent full-time

    Pros

    Great place to go if you need employment.

    Cons

    If you're trying to advance your career, not such a great place to be.

    Advice to Management

    N/A


  2. csr for medicare

    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at Vangent (More than a year)

    Pros

    good company to work for.

    Cons

    sad that it was brought out... now its an new company.

    Advice to Management

    none


  3. Customer Service Representative

    Former Employee - Customer Service Representative I in Brandon, FL
    Former Employee - Customer Service Representative I in Brandon, FL

    I worked at Vangent (Less than a year)

    Pros

    Nice atmosphere, friendly employers, training needs improvement

    Cons

    Training needs improvement-not enough hands on training


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  5. Not bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It paid the bills, and had some slow days in there. Do well, and you won't get sent home early.

    Cons

    Sometimes you need a break from the phones. There isn't a lot of variety in the job. Split weekend shifts were the worst.


  6. Horrible to employees..

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Starting pay was decent at $12.06/hr; full work week and some potential for OT. PTO when calls were slow.

    Cons

    The rules they implement are not only demeaning and ridiculous, but they are ever-changing and NO WAY any one can keep up with them all. They treat the employees horribly. It is one of the most ridiculous places I have ever worked!!

    Advice to Management

    Start over! Start Fresh! Show your employees that you value them!!


  7. Correspondence Writer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great management and training

    Cons

    many positions offered at the time of my employment were contract only.


  8. ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Coralville, IA
    Current Employee - Csr1 in Coralville, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Vangent full-time (More than a year)

    Pros

    the hours of work are good

    Cons

    tied to a phone to a phone all day

    Advice to Management

    better pay and benefits


  9. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - 1-800-Medicare Customer Service Representative in Phoenix, AZ
    Current Employee - 1-800-Medicare Customer Service Representative in Phoenix, AZ

    I have been working at Vangent full-time (More than 3 years)

    Pros

    Great people, lots of overtime, flexible work hours, shift bids, great benefits for FT employees, lots of training, lots of quality monitoring, on bus and lightrail routes.

    Cons

    See advice to management below. If you do not have patience, empathy, compassion then this is not the right career or job for you.

    Advice to Management

    Hire more people during the busy season (Oct to Feb); maybe a new call center should be opened. Also they should provide more on-site options for lunch. Parking is an issue as well - too many cars, too little space.


  10. Not bad for when you need a job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Lawrence, KS
    Former Employee - Customer Service Representative in Lawrence, KS
    Recommends
    Neutral Outlook

    I worked at Vangent full-time (Less than a year)

    Pros

    Steady hours, continuous training, great coworkers.

    Cons

    Unflexible rules of engagement with customers, no way to offer feedback on recorded calls.

    Advice to Management

    Some rules can be applied to all persons, some do not have to be.


  11. A lot of ongoing changes.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - 1-800-Medicare Customer Service Representative in Phoenix, AZ
    Former Employee - 1-800-Medicare Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Vangent full-time (More than 3 years)

    Pros

    Pay is good but I hear there hasn't been a raise in about 2 years since General Dynamics took over.

    Cons

    Things are always changing and most of us feel that we are not appreciated like we should be. Not many perks. Took away our Chirstmas Party the year after I began in 2010.

    Advice to Management

    Appreciate your employees' more.



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