Vangent Reviews

Updated July 29, 2014
Updated July 29, 2014
88 Reviews

2.4
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vangent President and CEO Mac Curtis
Mac Curtis
41 Ratings

Review Highlights

Pros
  • Great training, good pay wonderful management, sincere and appreciative (in 5 reviews)

  • Good pay and benefits, good group to work with as a contractor (in 3 reviews)


Cons
  • Upper management cares about nothing more than filling seats, filling shifts, and making money from their government contract (in 4 reviews)

  • Lack of communication from upper management to employees (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a good starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - 1-800-Medicare Customer Service Representative  in  Chester, VA
    Former Employee - 1-800-Medicare Customer Service Representative in Chester, VA

    I worked at Vangent full-time for more than 3 years

    Pros

    The company pay rate is competitive. They give you 3 weeks of training. They make it very easy to pass your test after training is done.

    Cons

    The quality call monitor are not consistent. The people who review calls don't seem to use the same guidelines for monitoring.

    Advice to ManagementAdvice

    The management could use some leadership training, some ethics training as well.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Was Excellent

    • Comp & Benefits
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vangent full-time

    Pros

    Excellent boss, Challenging work, new opportunities to learn while working.

    Cons

    Extra hours, not much understanding from the development teams, too many merger lay offs in 2013.

    Advice to ManagementAdvice

    Do not lay off the talented and experienced from the combined strength, after merger with GDIT. Time would prove them useful.

  3.  

    A good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chester, VA
    Former Employee - Customer Service Representative in Chester, VA

    I worked at Vangent full-time for more than 3 years

    Pros

    Great benefit package and Great Pay

    Cons

    Many upset callers and long hours

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  5.  

    Stressful work and no appreciation for the employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Vangent full-time for more than 3 years

    Pros

    Benefits are competitive. If you befriend the management you'll go places.

    Cons

    Work ethic is not evaluated, who you know is evaluated.

    Advice to ManagementAdvice

    Consider the little guy. The person that rather let his/her work ethic do the talking other than talking.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Enjoyed my six-plus years working here. Fair company that compensates employees well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vangent

    Pros

    Projects were always interesting. Company offered pleasant working environment to employees.

    Cons

    Not much to say here, I was very pleased with the company and the working conditions.

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Loved working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Lawrence, KS
    Former Employee - Customer Service Representative in Lawrence, KS

    I worked at Vangent as a contractor for less than a year

    Pros

    My co-workers were awesome, the trainers made sure we were confident and knowledgeable before we got to the floor.

    Cons

    The distance for me was the only problem the office I was in was about 30 miles from home so when I lost my transportation I lost my job.

    Advice to ManagementAdvice

    Take a note from the Lawrence, Kansas management and training team they are awesome!

    Recommends
  8.  

    Data Entry Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vangent as a contractor for less than a year

    Pros

    Great job, very interesting and experiencing

    Cons

    Non consistent with employees and no overtime

  9.  

    decent employer, not much advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Specialist  in  Phoenix, AZ
    Current Employee - Quality Specialist in Phoenix, AZ

    I have been working at Vangent full-time for more than 5 years

    Pros

    decent pay for entry level, not so strict attendance policy, casual dress code, 24x7

    Cons

    leadership, advancement, care for employees, mandatory days

    Advice to ManagementAdvice

    should care for employees more, be more understanding of employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    The most unorganized call center ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Vangent as a contractor for less than a year

    Pros

    The only Pro I can think of is that they offered health insurance and 401k.

    Cons

    Organization was poor. 10% of the people hired were very intelligent. Terrible hours, 30 minute lunch break. Supervisors and Managers did not have answers to simple questions posed by employees

    Advice to ManagementAdvice

    When considering Quantity over Quality it is good to put focus in Quality rather than having unorganized employees to fill a contract.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Unorganized, the worst call center I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor  in  Houston, TX
    Former Employee - Call Center Supervisor in Houston, TX

    I worked at Vangent full-time for less than a year

    Pros

    Originally there were no weekend hours, which attractive me to the position , The pay was decent for a new company

    Cons

    The no weekends turned into mandatory

    Advice to ManagementAdvice

    Need more experience managers that can deal with a diverse demographic environment. The managers at the Corporate location only wanted to fire people instead of helping them cope with the environment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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