Vangent Reviews

Updated April 10, 2015
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2.7
94 Reviews
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Recommend to a friend
Approve of CEO
Vangent President and CEO Mac Curtis
Mac Curtis
43 Ratings

Pros
  • Great training, good pay wonderful management, sincere and appreciative (in 7 reviews)

  • Good pay and benefits, good group to work with as a contractor (in 3 reviews)

Cons
  • Upper management cares about nothing more than filling seats, filling shifts, and making money from their government contract (in 4 reviews)

  • Management was like "its no big deal , submit an exception cuz your off the phones, get back to work" - (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Correspondence Writer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vangent

    Pros

    Great management and training

    Cons

    many positions offered at the time of my employment were contract only.

  2. Horrible to employees..

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vangent

    Pros

    Starting pay was decent at $12.06/hr; full work week and some potential for OT. PTO when calls were slow.

    Cons

    The rules they implement are not only demeaning and ridiculous, but they are ever-changing and NO WAY any one can keep up with them all. They treat the employees horribly. It is one of the most ridiculous places I have ever worked!!

    Advice to Management

    Start over! Start Fresh! Show your employees that you value them!!

  3. ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Csr1 in Coralville, IA
    Current Employee - Csr1 in Coralville, IA

    I have been working at Vangent full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    the hours of work are good

    Cons

    tied to a phone to a phone all day

    Advice to Management

    better pay and benefits

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - 1-800-Medicare Customer Service Representative in Phoenix, AZ
    Current Employee - 1-800-Medicare Customer Service Representative in Phoenix, AZ

    I have been working at Vangent full-time (More than 3 years)

    Pros

    Great people, lots of overtime, flexible work hours, shift bids, great benefits for FT employees, lots of training, lots of quality monitoring, on bus and lightrail routes.

    Cons

    See advice to management below. If you do not have patience, empathy, compassion then this is not the right career or job for you.

    Advice to Management

    Hire more people during the busy season (Oct to Feb); maybe a new call center should be opened. Also they should provide more on-site options for lunch. Parking is an issue as well - too many cars, too little space.

  6. Not bad for when you need a job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Representative in Lawrence, KS
    Former Employee - Customer Service Representative in Lawrence, KS

    I worked at Vangent full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Steady hours, continuous training, great coworkers.

    Cons

    Unflexible rules of engagement with customers, no way to offer feedback on recorded calls.

    Advice to Management

    Some rules can be applied to all persons, some do not have to be.

  7. A lot of ongoing changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - 1-800-Medicare Customer Service Representative in Phoenix, AZ
    Former Employee - 1-800-Medicare Customer Service Representative in Phoenix, AZ

    I worked at Vangent full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is good but I hear there hasn't been a raise in about 2 years since General Dynamics took over.

    Cons

    Things are always changing and most of us feel that we are not appreciated like we should be. Not many perks. Took away our Chirstmas Party the year after I began in 2010.

    Advice to Management

    Appreciate your employees' more.

  8. Was great until the acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Arlington, VA
    Current Employee - Program Manager in Arlington, VA

    I have been working at Vangent full-time (More than 3 years)

    Approves of CEO
    Approves of CEO

    Pros

    Benefits, salary and managent. Great morale

    Cons

    Everything about GDIT, they've brought the company down

  9. The worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chester, VA
    Current Employee - Customer Service Representative in Chester, VA

    I have been working at Vangent full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Pay is good starting at 12.06

    Cons

    Every single thing else you could think of

    Advice to Management

    Get a clue

  10. It was a good starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - 1-800-Medicare Customer Service Representative in Chester, VA
    Former Employee - 1-800-Medicare Customer Service Representative in Chester, VA

    I worked at Vangent full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company pay rate is competitive. They give you 3 weeks of training. They make it very easy to pass your test after training is done.

    Cons

    The quality call monitor are not consistent. The people who review calls don't seem to use the same guidelines for monitoring.

    Advice to Management

    The management could use some leadership training, some ethics training as well.

  11. Was Excellent

    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vangent full-time

    Pros

    Excellent boss, Challenging work, new opportunities to learn while working.

    Cons

    Extra hours, not much understanding from the development teams, too many merger lay offs in 2013.

    Advice to Management

    Do not lay off the talented and experienced from the combined strength, after merger with GDIT. Time would prove them useful.

Vangent Photos

Vangent Parking Lot (Photo thanks to Flickr user jsuede All rights reserved.)

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