Vangent

  www.vangent.com
  www.vangent.com

Vangent Reviews

Updated November 16, 2014
Updated November 16, 2014
90 Reviews
2.4
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vangent President and CEO Mac Curtis
Mac Curtis
43 Ratings

Review Highlights

Pros
  • Great training, good pay wonderful management, sincere and appreciative (in 5 reviews)

  • Good pay and benefits, good group to work with as a contractor (in 3 reviews)


Cons
  • Upper management cares about nothing more than filling seats, filling shifts, and making money from their government contract (in 4 reviews)

  • Management was like "its no big deal , submit an exception cuz your off the phones, get back to work" - (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    decent employer, not much advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Specialist in Phoenix, AZ
    Current Employee - Quality Specialist in Phoenix, AZ

    I have been working at Vangent full-time (more than 5 years)

    Pros

    decent pay for entry level, not so strict attendance policy, casual dress code, 24x7

    Cons

    leadership, advancement, care for employees, mandatory days

    Advice to ManagementAdvice

    should care for employees more, be more understanding of employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    The most unorganized call center ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Vangent as a contractor (less than an year)

    Pros

    The only Pro I can think of is that they offered health insurance and 401k.

    Cons

    Organization was poor. 10% of the people hired were very intelligent. Terrible hours, 30 minute lunch break. Supervisors and Managers did not have answers to simple questions posed by employees

    Advice to ManagementAdvice

    When considering Quantity over Quality it is good to put focus in Quality rather than having unorganized employees to fill a contract.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Unorganized, the worst call center I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor in Houston, TX
    Former Employee - Call Center Supervisor in Houston, TX

    I worked at Vangent full-time (less than an year)

    Pros

    Originally there were no weekend hours, which attractive me to the position , The pay was decent for a new company

    Cons

    The no weekends turned into mandatory

    Advice to ManagementAdvice

    Need more experience managers that can deal with a diverse demographic environment. The managers at the Corporate location only wanted to fire people instead of helping them cope with the environment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Hostile Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internal Support Group in Chester, VA
    Current Employee - Internal Support Group in Chester, VA

    I have been working at Vangent full-time (more than an year)

    Pros

    The pay and benefits are awesome.

    Cons

    The uncomfortable work environment. The company hires basically anyone. There is drama, hostility, no professionalism and very stressful. The company also has poor management. Upper management cares about nothing more than filling seats, filling shifts, and making money from their government contract. Very shady.

    Advice to ManagementAdvice

    Consider hiring quality, not quantity.
    Listen to your employees
    Motivate the ones actually helping your company and doing their jobs
    TRAIN employees to deal with the mess that comes with these new contracts (ACA)

    Doesn't Recommend
    No opinion of CEO
  6.  

    I worked at the 2010 Census for Vangemt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Phoenix, AZ
    Former Employee - Analyst in Phoenix, AZ

    I worked at Vangent full-time (less than an year)

    Pros

    Great training, good pay wonderful management, sincere and appreciative. Knowledgeable training. The associates were fun and we all had a good time.

    Cons

    The census only comes every ten years.

    Advice to ManagementAdvice

    You guys were professional and awesome I have no complaints, except the potlucks made me fat and greedy.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Responsible for Software release Quality

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vangent full-time (more than 3 years)

    Pros

    Very good until the Take over

    Cons

    New management unable to assess good talent from the old company to keep

    Advice to ManagementAdvice

    Post acquisition, the lay out is not the only solution.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vangent

    Pros

    Good salary, and people that i worked with were very nice.

    Cons

    Bad management, especially Mac - CEO. He is an idiot.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great friends and people working with challenging customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Iowa City, IA
    Former Employee - Program Manager in Iowa City, IA

    I worked at Vangent full-time (more than 5 years)

    Pros

    People are excellent. Challenging and rewarding work. Sense of helping people (e.g., Medicare beneficiaries).

    Cons

    Contract work for government agencies is stressful with contract rebids and uncertainty around job security.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Only take a job here if you need money desperately

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vangent

    Pros

    Decent salary for a call center and they provide full benefits.

    Cons

    No room for advancement, hr dept hates csr's, the company culture strongly resembles Nazi Germany (they claim they can legally search your car without a warrant people!), no raises, the customers that call in are generally verbally abusive, the list could go on...

    Advice to ManagementAdvice

    Treat employees like humans- show respect and say thank you instead of ruling with fear.

  11. 2 people found this helpful  

    Do it as a last resort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Specialist, Customer Service in Lawrence, KS
    Current Employee - Associate Specialist, Customer Service in Lawrence, KS

    I have been working at Vangent full-time (less than an year)

    Pros

    The job has fairly decent pay (12.95 - well above fed. min. wage here and above what other local call centers pay), a relaxed dress code, amazing supervisors, and for the most part the beneficiaries are pretty awesome as well. Fairly relaxed attendance policy.

    Cons

    The pay is NOT enough for the amount/pace of the work they expect you to do. Supervisors don't have time to interact with employees due to being forced to do five other jobs in addition to their own. Management and HR do not care about improving the working environment for employees. They go on and on about how WE need to practice good work habits, etc. but then refuse to provide ergonomic equipment and severely limit break time, which made the working environment unbearable for me and reduced me to tears more than once because of stress and physical pain. You are replaceable and they do not care if there are small things they can do to up retention - they won't do it, they seem to like the ridiculous turnover rate they have. My supervisors were so overworked that I did not have any quality meetings and barely a handful of quality call monitors the six months I was there, so it was difficult to find ways to improve. There is a non-discrimination policy but constant harassment and discrimination between employees (I was subject to a lot of sexual harassment and later harassment because of my religion and ethnicity) and HR will take your complaint but not do anything about it.

    Advice to ManagementAdvice

    I'll be putting in my letter of resignation this week because I've had it with the way you treat your employees like machines. We are human beings. This probably won't matter because now that GDIT has acquired Vangent they're definitely not going anywhere - GDIT is too big to fail. But the working environment is awful and only worsening.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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Vangent Parking Lot (Photo thanks to Flickr user jsuede All rights reserved.)

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