Vangent Reviews

Updated August 21, 2015
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88 Employee Reviews

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  1. Was great until the acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Arlington, VA
    Current Employee - Program Manager in Arlington, VA
    Approves of CEO

    I have been working at Vangent full-time (More than 3 years)

    Pros

    Benefits, salary and managent. Great morale

    Cons

    Everything about GDIT, they've brought the company down


  2. The worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chester, VA
    Current Employee - Customer Service Representative in Chester, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Vangent full-time (More than a year)

    Pros

    Pay is good starting at 12.06

    Cons

    Every single thing else you could think of

    Advice to Management

    Get a clue


  3. It was a good starter job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - 1-800-Medicare Customer Service Representative in Chester, VA
    Former Employee - 1-800-Medicare Customer Service Representative in Chester, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Vangent full-time (More than 3 years)

    Pros

    The company pay rate is competitive. They give you 3 weeks of training. They make it very easy to pass your test after training is done.

    Cons

    The quality call monitor are not consistent. The people who review calls don't seem to use the same guidelines for monitoring.

    Advice to Management

    The management could use some leadership training, some ethics training as well.


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  5. Was Excellent

    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vangent full-time

    Pros

    Excellent boss, Challenging work, new opportunities to learn while working.

    Cons

    Extra hours, not much understanding from the development teams, too many merger lay offs in 2013.

    Advice to Management

    Do not lay off the talented and experienced from the combined strength, after merger with GDIT. Time would prove them useful.


  6. A good company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chester, VA
    Former Employee - Customer Service Representative in Chester, VA

    I worked at Vangent full-time (More than 3 years)

    Pros

    Great benefit package and Great Pay

    Cons

    Many upset callers and long hours


  7. Stressful work and no appreciation for the employee.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vangent full-time (More than 3 years)

    Pros

    Benefits are competitive. If you befriend the management you'll go places.

    Cons

    Work ethic is not evaluated, who you know is evaluated.

    Advice to Management

    Consider the little guy. The person that rather let his/her work ethic do the talking other than talking.


  8. Enjoyed my six-plus years working here. Fair company that compensates employees well.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Projects were always interesting. Company offered pleasant working environment to employees.

    Cons

    Not much to say here, I was very pleased with the company and the working conditions.

    Advice to Management

    n/a


  9. decent employer, not much advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Specialist in Phoenix, AZ
    Current Employee - Quality Specialist in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Vangent full-time (More than 5 years)

    Pros

    decent pay for entry level, not so strict attendance policy, casual dress code, 24x7

    Cons

    leadership, advancement, care for employees, mandatory days

    Advice to Management

    should care for employees more, be more understanding of employees.


  10. Unorganized, the worst call center I ever worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Houston, TX
    Former Employee - Call Center Supervisor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vangent full-time (Less than a year)

    Pros

    Originally there were no weekend hours, which attractive me to the position , The pay was decent for a new company

    Cons

    The no weekends turned into mandatory

    Advice to Management

    Need more experience managers that can deal with a diverse demographic environment. The managers at the Corporate location only wanted to fire people instead of helping them cope with the environment


  11. Hostile Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Support Group in Chester, VA
    Current Employee - Internal Support Group in Chester, VA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Vangent full-time (More than a year)

    Pros

    The pay and benefits are awesome.

    Cons

    The uncomfortable work environment. The company hires basically anyone. There is drama, hostility, no professionalism and very stressful. The company also has poor management. Upper management cares about nothing more than filling seats, filling shifts, and making money from their government contract. Very shady.

    Advice to Management

    Consider hiring quality, not quantity. Listen to your employees Motivate the ones actually helping your company and doing their jobs TRAIN employees to deal with the mess that comes with these new contracts (ACA)



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