Vangent Reviews

Updated July 8, 2015
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87 Employee Reviews

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  1. Acquired by General Dynamics Information Technology - GDIT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Designer in Phoenix, AZ
    Former Employee - Instructional Designer in Phoenix, AZ

    I worked at Vangent full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people working here are very committed to providing meaningful work.

    Cons

    Most jobs are dependent upon government contracts which may or may not get renewed.


  2. my experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gen Med Tier I in Riverview, FL
    Former Employee - Gen Med Tier I in Riverview, FL

    I worked at Vangent full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good hours, no weekends, good pay

    Cons

    had to put personal belongings in a locker, only had a 30 minute lunch, had to constantly be on the phone,


  3. Don't even apply

    Former Employee - Customer Service Representative Tier1 in Coralville, IA
    Former Employee - Customer Service Representative Tier1 in Coralville, IA

    I worked at Vangent full-time (More than 3 years)

    Pros

    Co-workers, Supervisors and trainers. It's a job that gets you buy until you find a better one.

    Cons

    Inability to use the restroom between breaks (kidney dialysis in your senior years), minimal health insurance, not a place to work if you have ill children, no raises only more work, no rewards -maybe a free dinner 2x's a year. No respect afforded to you as an employee, sterile work environment-with no personalization of family pics.

    Advice to Management

    Review for actual raises and perform face-to-face exit interviews to evaluate high attrition. Training is expensive no matter how you look at it.


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  5. Vangent - great people, poor culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Washington, DC
    Current Employee - Program Manager in Washington, DC

    I have been working at Vangent full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of smart people working in a diverse set of government contract opportunities spanning HHS, DHS, DoD, DoEd, DoT, etc.

    Cons

    Culture is very much "what have you done for me lately" with little to no emphasis on professional development or growth. Internal promotion is rare.

    Advice to Management

    Build and develop bench strength to promote from within - it's more cost effective than constantly replacing people who leave because they have virtually no opportunity for advancement and/or growth.


  6. Helpful (1)

    Very controlled atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Arlington, VA
    Former Employee - Manager in Arlington, VA

    I worked at Vangent full-time (More than 3 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Salary wasn't too bad, but substantial bonuses were reserved for those at the top.

    Cons

    Only the leadership team is allowed to have ideas. Leadership doesn't take responsibility for decisions. If things go south, they look for a scapegoat to blame. There is no integrity at the top so it's difficult to keep morale up. They don't value anyone except themselves.

    Advice to Management

    You have a set of core values that you where around your neck, they should be more than just something you quote, they should be the moral compass of the organization.


  7. Great experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vangent full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Projects are team-focused and everyone works together

    Cons

    Some prefer to work only within their cliques

    Advice to Management

    Listen to your employees


  8. Helpful (2)

    Micromanaged, robot treatment, work setting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lawrence, KS
    Former Employee - Customer Service Representative in Lawrence, KS

    I worked at Vangent full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    relatively high pay for dead-end non-degree job, time goes quickly, can be an alright job if viewed as a stop-gap remedy to make a living/ pay bills

    Cons

    constant feeling of being replacable, verbal abuse over phone from dissatisfied callers, sitting all day without moving, getting zero rewards or positive reinforcement for effective work, getting reprimanded for ridiculous infractions--ie. going twenty seconds over on break, horrible call monitering assesments--a bad call if you don't do something obscure like express sympathy when the caller isn't even necessarily upset, etc, etc, etc

    Advice to Management

    Blow the whole company up.


  9. Helpful (2)

    Just ok..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier Three Representative in Phoenix, AZ
    Current Employee - Tier Three Representative in Phoenix, AZ

    I have been working at Vangent full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    As a tier III rep it pays ok, and the people you work with are great, including supervisors.

    Cons

    Management is horrible (Above the supervisor position.) Benefits aren't that great. The job is a government contract so most issues come from the fact that the government selected the company based off the fact that it bided low to represent the government.

    Advice to Management

    Give the CSRs a raise if they go to any other insurance they will be paid more.


  10. Helpful (1)

    always changing for the worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lawrence, KS
    Current Employee - Customer Service Representative in Lawrence, KS

    I have been working at Vangent full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Making friends with the people who work there. Thats about it.

    Cons

    Just about everything there gets worse by the day.

    Advice to Management

    If we have to follow a certain rule then you should have to as well. Management sets the stage for an employee and a good manager doesnt need to micro manage. People will gladly work in a stressful environment if they know their mangers have to abide by the same rules.


  11. Helpful (1)

    Work experience as a daily Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at Vangent full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedules you can call out three times in a row before they ask for a Dr's note

    Cons

    They hire outside sources that don't know any of the work values or even how to run the systems that we use



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