Vanguard Reviews

Updated March 5, 2015
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3.2
158 Reviews
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Vanguard Chairman and CEO William McNabb
William McNabb
495 Ratings

158 Employee Reviews

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  1. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative in Scottsdale, AZ
    Current Employee - Registered Representative in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Pros

    Good place to work. Good management. Flexible schedule.

    Cons

    A lot of completion for promotions.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    Great place to work, but pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Vanguard full-time (more than a year)

    Pros

    In my 10 year career across multiple industries and employers, Vanguard was THE best. The management was intelligent and actually cared about you and your career progression. The organization REALLY DOES care about it's customers and doing the right thing. Amazing uncompromising work life balance. I can't tell you how awesome getting THAT MUCH time off is! It led me to be always motivated and productive. Let's put it this way, when I left Vanguard I left all my money there and had all my family members move their money there as well. That's saying something.

    Cons

    Pay. When I was recruited outside of the industry, I was paid DOUBLE. Not 5%, not 20%, not even 50% more. DOUBLE. I would have loved to stay at Vanguard but the pay is just not competitive for high performers. For a company that doesn't release the compensation packages of the top executives, it's unfortunate that they're not even on the same planet of the rest of the working world in terms of pay.

    Another negative, is that in Scottsdale, the vast majority of the work is call center. Sure, they might call it a more fancy title, but in actuality it's a pure call center environment. The "thinker" type jobs are in Valley Forge PA.

    Basically every moment of every day that you're at work. You're monitored. They keep track of how quickly you do quite literally anything. How long you take for restroom breaks, the moment you log in until the moment you log out. It's crazy how closely you're monitored. All communications are recorded and can be used against you.

    Advice to ManagementAdvice

    Completely revamp pay, be a little less CIA about monitoring your employees, bring some better positions down from PA.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Growth is impossible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Processing Associate in Scottsdale, AZ
    Current Employee - Processing Associate in Scottsdale, AZ

    I have been working at Vanguard full-time (more than a year)

    Pros

    Solid bene package. Plenty of free meals during tax season.

    Cons

    Little growth. They don't like moving people out of divisions and salary is VERY LOW

    Doesn't Recommend
    Neutral Outlook
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  5. 2 people found this helpful

    Good short term job, wouldn't call it a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relations Associate in Scottsdale, AZ
    Current Employee - Client Relations Associate in Scottsdale, AZ

    I have been working at Vanguard

    Pros

    work life balance, good benefits, good people

    Cons

    glorified call center with not mush respect

    Advice to ManagementAdvice

    more responsibility for associates, no ownership taken 90% of the time

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful

    good place to start in the industry and get some experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Phoenix, AZ
    Current Employee - Client Service Representative in Phoenix, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Pros

    good support in obtaining necessary licensing for the industry. Good Benefits

    Cons

    pay is not up to par with the expectations. Hard work is not rewarded.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful

    Great company to invest with, okay company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Specialist in Scottsdale, AZ
    Current Employee - Client Relationship Specialist in Scottsdale, AZ

    I have been working at Vanguard full-time (more than a year)

    Pros

    Great training, fun people to work with, little to no pressure, work life balance, solid benefits.

    Cons

    Little to no reward for incentive or the person who wants to work harder. Slow, structured career development. You work in a call center. Very little of your job responsibility actually requires financial expertise. Career advancement is based off of networking/politics and call statistics as opposed to providing excellent customer service and investment expertise.

    Advice to ManagementAdvice

    Possibly consider changing the way the job is advertised both online and throughout the recruitment/interview stages. Or discontinue recruitment at universities. I believe this would help with the high levels of turnover.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 6 people found this helpful

    Poor Management and decision making

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Financial Aasociate in Phoenix, AZ
    Current Employee - Licensed Financial Aasociate in Phoenix, AZ

    I have been working at Vanguard full-time (more than 5 years)

    Pros

    Between a base salary in the low to mid 40's and the annual partnership, you can make a relatively decent living. D level and higher receives a yearly bonus as well.

    Cons

    Newer managers are right out of college and have no real world or people skills. Vanguard seeks micromanager A type personalities who only care about themselves and upward mobility.

    Advice to ManagementAdvice

    Stop promoting so much from within based strictly on visability and zero talent. It's all very "who you know" and "projects" not substance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful

    Client Relationship Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relationship Administrator in Scottsdale, AZ
    Former Employee - Client Relationship Administrator in Scottsdale, AZ

    I worked at Vanguard full-time (more than 5 years)

    Pros

    The culture and values of the company are very positive. The people are great to work with, the benefits package was competitive. It was nice to not have to take work home and position really allowed for work/life balance. It was definitely a great place to enter the industry to begin getting your licenses.

    Cons

    Getting promoted within the company was sometimes difficult as there are dozens of qualified applicants for every one new position posting. The salary and bonus was good but the reason I left is I am looking for more income potential and career development opportunity.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful

    The company is okay, Didn't like the atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRA in Scottsdale, AZ
    Former Employee - CRA in Scottsdale, AZ

    I worked at Vanguard full-time (more than 5 years)

    Pros

    The benefits, Company perks. work/life balance

    Cons

    -I worked in their participant Service division. and took calls all day. so it wasn't the best experience but the worst part is not having support from your supervisor when their is an elevated situation.
    - Lack of growth opportunity off the phones.
    - No realistic expectations, I felt like as long as I was there taking calls they were okay with it.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful

    Good place to start a financial career and then move on to greener pastures once you have some experience and licenses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail in Scottsdale, AZ
    Former Employee - Retail in Scottsdale, AZ

    I worked at Vanguard full-time (more than 5 years)

    Pros

    Good benefits, generous PTO, typically less than 40hr workweek. Met some nice people who were passionate about serving clients and were fun to be around. Very good training for licensing. Partnership bonus every summer.

    Cons

    Low pay and 2-3% raise per year for the majority. You often can't use the PTO that they give you because they are drastically understaffed (read: cheap). Lack of ownership for client issues. Many long term employees that do mediocre work at best. The no commission structure is great for clients but a big de-motivator for many employees. If you bring more than a million into the company you ought to get something more than baseball tickets and a manager telling you "good job." Managers too preoccupied with NFS scores and their own bonuses meanwhile the department was being poorly managed.

    Advice to ManagementAdvice

    Listen to employees, increase pay according to the position. Staff appropriately so that employees with tenure can actually use their PTO.

    Recommends
    Neutral Outlook

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