Vanguard Reviews

Updated July 28, 2015
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3.4
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Vanguard Chairman and CEO William McNabb
William McNabb
129 Ratings

Pros
  • Fairly easy to maintain good work/life balance (in 120 reviews)

  • Great benefits (PTO & Healthcare) (in 67 reviews)

Cons
  • most employees are complacent in this call-center environment (in 53 reviews)

  • This can make work life balance impossible since their can be mandatory overtime or the inability to take earned vacation (in 16 reviews)

More Pros and Cons

184 Employee Reviews

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  1. Helpful (1)

    Client Relationship Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Arizona in Scottsdale, AZ
    Former Employee - Arizona in Scottsdale, AZ

    I worked at Vanguard

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay and benefits is good. Lots of room to move around.

    Cons

    Management is all over the place. Some only care about the office politics and how "happy" you can act day to day. Put on the fake smile because you'll need it or be stuck in an entry level position at best.

    Advice to Management

    Stop requiring the fake attitudes to move up, thanks


  2. Good For Getting Your Feet Wet

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Scottsdale, AZ
    Former Employee - Client Service Representative in Scottsdale, AZ

    I worked at Vanguard full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Vanguard is an excellent conservative company to work for with great benefits. The facilities are clean and safe with access to fitness, nutrition and the company's numerous professional clubs/organizations. The company is a pillar in the financial services community and anyone looking for some experience in this industry need not apply elsewhere.

    Cons

    The entry-level position can be very mundane with the same routine day and day out. The participants/clients will want to hold you personally responsible for holding their money "hostage" because of the federal guidelines the company follows, and many of them are technology insufficient (which means they either don't have any besides a telephone or don't know/want to use what they do have). You may end up racking in talk time for a simple web registration but some callers will be grateful for your help, others may be fed up. Have patience.

    Advice to Management

    Invest just a little bit more in the technology for Participant Services than you already have. Also, invest in some of your employees with specific interests in international travel, such as more opportunities to work abroad in different capacities and functions.


  3. C2C Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - C2C Intern in Scottsdale, AZ
    Current Employee - C2C Intern in Scottsdale, AZ

    I have been working at Vanguard

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Having very limited financial and investment acumen, I was able to learn an unbelievable amount on the job. They are very proud of their continual growth in leaders.

    Cons

    No downsides at the moment. The internship was very fulfilling and a great lead into a career.


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  5. Helpful (1)

    Good Entry Level Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brokerage Associate in Scottsdale, AZ
    Current Employee - Brokerage Associate in Scottsdale, AZ

    I have been working at Vanguard full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good place to learn and develop. Short work weeks, 37.5 hours. Good insurance benefits, mediocre 401k plan.

    Cons

    Lack of upward mobility. Thick layers of middle management.


  6. Investment Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Consultant in Scottsdale, AZ
    Current Employee - Investment Consultant in Scottsdale, AZ

    I have been working at Vanguard full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people. It is an easy sell for clients. The culture encourages people of integrity to step up.

    Cons

    Company is too big. Top Management is constantly trying to micromanage and they lacks the skill sets to do so.

    Advice to Management

    Stop putting barriers to your employees when they try to advance. The grass is not always greener with outside employees. You are losing good people.


  7. Client Relationship Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flagship Client Relationship Administrator in Chandler, AZ
    Current Employee - Flagship Client Relationship Administrator in Chandler, AZ

    I have been working at Vanguard full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get health insurance, have access to a 401k plan, and vacation.

    Cons

    The most antiquated systems I have ever seen. There is such a lack of accepting responsibility for one's work, where most problems that could have been resolved correctly the first time, require a second or third go round. The attitude in Flagship is if you don't talk about the problems that exist, then there are no problems. Change is very slow to come, if it ever does. Fix the website, it provides the wrong portfolio analysis for clients and that is the information upon which clients rely the most. Are you kidding me?? Advice: if you want a career in this industry, get your experience then get out. You will only get promoted if you keep your mouth shut about the many problems that exist here.

    Advice to Management

    Stop encouraging corporate collusion - nothing gets done, except the chest beating that you're the world's largest mutual fund company, and the only firm that cares about clients. You could be a great company that gets things done, but you will never hit your near future goals if you cannot face the issues at hand.


  8. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Vanguard

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Pros- great family atmosphere with generous vacation schedule.

    Cons

    Cons- pay is low compared to industry

    Advice to Management

    More transparency would raise morale and make vanguard an even greater company. Crew can understand and handle negative news.


  9. VANGUARD REVIEW

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Vanguard

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good company, great benefits, and tremendous growth.

    Cons

    Low salary for industry but high number of client bases.


  10. Helpful (2)

    Client Relationship Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Specialist in Scottsdale, AZ
    Current Employee - Client Relationship Specialist in Scottsdale, AZ

    I have been working at Vanguard

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great time off. Managers are fairly flexible and understanding. The 401k benefits are beyond great if you stay there long enough to vest them out.

    Cons

    The cash compensation isn't great.


  11. Helpful (5)

    Giant that moves slow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Vanguard full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great benefits and job security. Very caring and intelligent employees who are good people. Company gives the average joe a shot of investing success.

    Cons

    Interview process can be confusing and benefits extraverts.With any large company you can get lost in the weeds and stagnate if you don't kiss the right person/person's butt. Some of management is just collecting a paycheck with no sense of reality or experience. Yearly raises were more like cost of living adjustments.

    Advice to Management

    Any realistic opinion or idea just gets pushed under the matt. Never heard so many excuses why things couldn't be changed for the better.



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