Vanguard Reviews

Updated April 15, 2015
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3.3
162 Reviews
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Vanguard Chairman and CEO William McNabb
William McNabb
118 Ratings

162 Employee Reviews

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  1. Fantastic client owned company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relationship Administrator in Phoenix, AZ
    Former Employee - Client Relationship Administrator in Phoenix, AZ

    I worked at Vanguard

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits and staff, wonderful clients

    Cons

    Most jobs involve sitting in front of a computer, which is not good for your health.

    Advice to Management

    Offer adjustible desks to all the crew

  2. Helpful (1)

    I friendly working environment that challenges you to become a top professional in the financial industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retirement Plan Specialist in Scottsdale, AZ
    Current Employee - Retirement Plan Specialist in Scottsdale, AZ

    I have been working at Vanguard full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best part of Vanguard is that anyone from any industry can work here. They offer wonderful benefits. The Vanguard culture is rich and welcoming. IF you love the financial industry, working for Vanguard is a must. Vanguard is a solid company and their goals are very clear. If you love a challenge and your loyal to the company, this company will reward you, BIG.

    Cons

    There is a lot to learn about the industry. Retirement plans are not something simple but definitely a challenge. The job requires patience, dealing with participants who don't know much about their retirement plans and being kept on your toes by management to reach the company goal. Once you learn the institutional side of the business, you have many opportunities to learn the world of mutual funds and retirement plans.

    Advice to Management

    Keep up the good work. Every company has room to grow. I hope that more is invested in the institutional side. Management is very understanding and flexible. They are very clear about the goals that need to be reached.

  3. Helpful (3)

    Solid, yet boring, company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relations Associate in Scottsdale, AZ
    Current Employee - Client Relations Associate in Scottsdale, AZ

    I have been working at Vanguard

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Stable work environment. It's very difficult to get fired. Cool coworkers for the most partty. Opportunity for internal promotions as long as you drink the kool-aid. Client-first mentality.

    Cons

    Weird office-space feel. Very homogeneous. Very top down; client-facing associates have no influence.

    Advice to Management

    Doesn't really matter, only a select few high-ranking managers have autonomy.

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  5. Is a fun work environment with a company that takes care of its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Processing Associate in Scottsdale, AZ
    Current Contractor - Processing Associate in Scottsdale, AZ

    I have been working at Vanguard as a contractor (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The benefits for full-time employees is above average. Overall a happy environment to work in. Company really takes care of its employees.

    Cons

    Advancement can be difficult, even if you are extremely qualified.

  6. Helpful (2)

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative in Scottsdale, AZ
    Current Employee - Registered Representative in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good place to work. Good management. Flexible schedule.

    Cons

    A lot of completion for promotions.

  7. Helpful (2)

    Great place to work, but pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Vanguard full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In my 10 year career across multiple industries and employers, Vanguard was THE best. The management was intelligent and actually cared about you and your career progression. The organization REALLY DOES care about it's customers and doing the right thing. Amazing uncompromising work life balance. I can't tell you how awesome getting THAT MUCH time off is! It led me to be always motivated and productive. Let's put it this way, when I left Vanguard I left all my money there and had all my family members move their money there as well. That's saying something.

    Cons

    Pay. When I was recruited outside of the industry, I was paid DOUBLE. Not 5%, not 20%, not even 50% more. DOUBLE. I would have loved to stay at Vanguard but the pay is just not competitive for high performers. For a company that doesn't release the compensation packages of the top executives, it's unfortunate that they're not even on the same planet of the rest of the working world in terms of pay.

    Another negative, is that in Scottsdale, the vast majority of the work is call center. Sure, they might call it a more fancy title, but in actuality it's a pure call center environment. The "thinker" type jobs are in Valley Forge PA.

    Basically every moment of every day that you're at work. You're monitored. They keep track of how quickly you do quite literally anything. How long you take for restroom breaks, the moment you log in until the moment you log out. It's crazy how closely you're monitored. All communications are recorded and can be used against you.

    Advice to Management

    Completely revamp pay, be a little less CIA about monitoring your employees, bring some better positions down from PA.

  8. Helpful (1)

    Growth is impossible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Processing Associate in Scottsdale, AZ
    Current Employee - Processing Associate in Scottsdale, AZ

    I have been working at Vanguard full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Solid bene package. Plenty of free meals during tax season.

    Cons

    Little growth. They don't like moving people out of divisions and salary is VERY LOW

  9. Helpful (3)

    Good short term job, wouldn't call it a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relations Associate in Scottsdale, AZ
    Current Employee - Client Relations Associate in Scottsdale, AZ

    I have been working at Vanguard

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    work life balance, good benefits, good people

    Cons

    glorified call center with not mush respect

    Advice to Management

    more responsibility for associates, no ownership taken 90% of the time

  10. Helpful (2)

    good place to start in the industry and get some experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Phoenix, AZ
    Current Employee - Client Service Representative in Phoenix, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good support in obtaining necessary licensing for the industry. Good Benefits

    Cons

    pay is not up to par with the expectations. Hard work is not rewarded.

  11. Helpful (5)

    Great company to invest with, okay company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Specialist in Scottsdale, AZ
    Current Employee - Client Relationship Specialist in Scottsdale, AZ

    I have been working at Vanguard full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great training, fun people to work with, little to no pressure, work life balance, solid benefits.

    Cons

    Little to no reward for incentive or the person who wants to work harder. Slow, structured career development. You work in a call center. Very little of your job responsibility actually requires financial expertise. Career advancement is based off of networking/politics and call statistics as opposed to providing excellent customer service and investment expertise.

    Advice to Management

    Possibly consider changing the way the job is advertised both online and throughout the recruitment/interview stages. Or discontinue recruitment at universities. I believe this would help with the high levels of turnover.

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