Vanguard Reviews

Updated August 28, 2015
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3.2
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Vanguard Chairman and CEO William McNabb
William McNabb
132 Ratings

Pros
  • Fairly easy to maintain good work/life balance (in 120 reviews)

  • Great benefits (PTO & Healthcare) (in 67 reviews)

Cons
  • most employees are complacent in this call-center environment (in 53 reviews)

  • This can make work life balance impossible since their can be mandatory overtime or the inability to take earned vacation (in 16 reviews)

More Pros and Cons

194 Employee Reviews

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  1. Great company!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Approves of CEO

    Pros

    Vanguard is a stable company and if you want a career in financial services, you can definitely advance your career. They also have great benefits, and other perks. They care about their employees.

    Cons

    None. You can advance if you want or not.


  2. Client Relationship Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Associate in Scottsdale, AZ
    Current Employee - Client Relationship Associate in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Vanguard (More than a year)

    Pros

    Work life balance is very important and they give you ample time off.

    Cons

    Cog in the corporate wheel. Management makes decisions without really thinking about the effects it will have on everyone , or so it seems. Little room to move unless you're in PA. They have lost a lot of talent because of this.


  3. The culture is dying

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Scottsdale, AZ
    Current Employee - Financial Advisor in Scottsdale, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place to work, very capable crew

    Cons

    Work life balance is inexistent

    Advice to Management

    Please stop focusing so much on data to make your decisions. Use common sense.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very stable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Vanguard full-time (More than 10 years)

    Pros

    Vanguard has never laid off a crew member, though they do occasionally eliminate positions and redeploy those crew members into lower-paying positions. Very stable place to work. Entry-level positions come with comprehensive training programs. Total rewards package is very good.

    Cons

    Pay is low for this industry. Workplace environment is extremely conservative and crew members are penalized for speaking their minds. Most room for advancement exists at the main campus in Pennsylvania; there is not as much opportunity at the Arizona and North Carolina campuses.

    Advice to Management

    Value performance of core job responsibilities more highly than special projects at review time. The tendency to reward special projects results in a workforce that is unskilled at their core responsibilities, even in very technical jobs.


  6. Customer Relations Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Vanguard full-time (Less than a year)

    Pros

    Great people and professional culture

    Cons

    You start off as a contractor and they won't make you a permanent employee for at least a year of working with no benefits.

    Advice to Management

    Better training and more involvement on the floor. Teach conflict skills to learn to deal with difficult customers.


  7. Helpful (1)

    Financial Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at Vanguard full-time (More than 3 years)

    Pros

    Good benefits, no sales expectations, a lot of room for advancement.

    Cons

    Poor pay, micro managers, they probably care more how you interview rather than how well you would perform in your role.

    Advice to Management

    Stop drinking the cool-aid and doing whatever your boss says. Stop treating tenured licensed investment professionals like we are in third grade. You need to treat your employees better and pay them more if you think they are going to retain any talent whatsoever. Everyone has the same game plan, get as much licenses, designations, experience, and then jet for a better position.


  8. Brokerage Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brokerage Associate in Scottsdale, AZ
    Current Employee - Brokerage Associate in Scottsdale, AZ
    Recommends
    No opinion of CEO

    I have been working at Vanguard full-time (More than a year)

    Pros

    Low stress; relatively good work/life balance.

    Cons

    Promotions seemed to be based more upon who you know rather than your proficiency or skill set.


  9. Helpful (3)

    Good experience but hard to move up.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relationship Specialist in Scottsdale, AZ
    Former Employee - Client Relationship Specialist in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vanguard full-time

    Pros

    Vanguard is a great firm to gain the experience needed to make sure your doing what's best for the clients. Work is low pressure.

    Cons

    Pay is way below average and it is nearly impossible to move up within the firm. After 14 months of vanguard I left to go to another financial firm and I am making almost triple.

    Advice to Management

    VADP isn't a good program for recent college grads. It does not make sense to have kids straight out of college try to be a manager at the largest Mutual fund firm in the country.


  10. Mixed experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great location with 401(k) match

    Cons

    Lack of upward movement. Did not want to be in client services my whole life

    Advice to Management

    Pay more and offer tuition assistance


  11. Helpful (2)

    Client Relationship Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Arizona in Scottsdale, AZ
    Former Employee - Arizona in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay and benefits is good. Lots of room to move around.

    Cons

    Management is all over the place. Some only care about the office politics and how "happy" you can act day to day. Put on the fake smile because you'll need it or be stuck in an entry level position at best.

    Advice to Management

    Stop requiring the fake attitudes to move up, thanks



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