Vanguard Investments Australia

www.vanguard.com.au
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Employee Reviews

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  1.  

    Reputation isn't everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Processing Associate in Malvern, PA
    Former Employee - Processing Associate in Malvern, PA

    I worked at Vanguard Investments Australia

    Pros

    The company has a good reputation and working here will look good on your resume. The benefits are good and the campus is a very attractive place.

    Cons

    The salaries are very low. The culture is conservative and corporate. Ineffective/outdated problem-ridden technology (my department used an outdated DOS system which was constantly having problems), crushing workload, understaffed - each person does the work of 2. Poor training - and training partners/mentors are held to same production standards as non-mentors, therefore not really available for the people they are mentoring. Performance assessments are calculated in an unbalanced/ineffective manner where complex transactions are weighted the same as simple transactions. Overall, the emphasis at Vanguard is on cheapness and this is most evident in the low salaries, the resistance to staffing fully and the resulting backlog and angry customers.

    Advice to ManagementAdvice

    Provide staff with up-to-date technology so that they can do their job effectively. Hire an adequate number of employees to handle the workload. Give training partners a lower production requirement so that they are available to work with their trainees. Use a fair method of calculating performance where complex transactions are weighted more heavily than simple transactions.

    Doesn't Recommend
  2.  

    A strong employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor in Valley Forge, PA
    Former Employee - Supervisor in Valley Forge, PA

    I worked at Vanguard Investments Australia

    Pros

    Great benefits and profit sharing. Vanguard is a fair employer when reviewing your performance and it helps that they care about career advancement. Vanguard is very reluctant to do any layoffs and they try hard to find areas where struggling employees will have increased chances for success.

    Cons

    Unrealistic expectations of what work life balance truly means. You can certainly work your 40 hours per week but anything less than 55-60 is unrealistic to achieve an 'exceeds expectations' review. A flip side of their commitment to finding employees a better job is that a few people who really do need to be let go due to poor performance can sometimes stick around too long.

    Advice to ManagementAdvice

    Provide more project opportunities to young employees.

  3.  

    Cheap is as cheap does

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Investment Associate in Malvern, PA
    Current Employee - Investment Associate in Malvern, PA

    I have been working at Vanguard Investments Australia

    Pros

    Anonymity is probably the best thing about the place. It's huge and no one knows who you are unless you want them to

    Cons

    There's little left for the people at the bottom of the very steep pyramid. The benefits go to the guys at the top.

    Advice to ManagementAdvice

    Spread the love. Share the wealth. Rather than being so secretive about the company's true goals, how about sharing what you're really thinking rather than hiding behind platitudes and six-sigma stuff.

    Doesn't Recommend
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  5.  

    Great place to start a career, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Development Associate in Scottsdale, AZ
    Current Employee - Business Development Associate in Scottsdale, AZ

    I have been working at Vanguard Investments Australia

    Pros

    Stable company with a good reputation in the industry. Benefits start from day one including 401k.

    Cons

    Very low pay. Not a great place to start a mid-career change. Employees very young and seem to be favored over older employees. Very mundane phone job. I would think this would be a decent job for someone in the twilight of their career that just needs the benefits and (low) pay. Seems like a good place to jump start a career and build a resume.

    Advice to ManagementAdvice

    Think about getting rid of some of the overlapping staff. Most of us are just sitting around browsing the web.

    Recommends
  6.  

    Looks good on a resume. That's about all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Processing Associate in Malvern, PA
    Current Employee - Processing Associate in Malvern, PA

    I have been working at Vanguard Investments Australia

    Pros

    Status and reputation of the company, looks good on resume.

    Cons

    Low pay, understaffed (each staff member must do the work of about 2-3 people), files piled up the ceiling with angry customers who have been waiting for their issues to be resolved, but not enough staff (Vanguard is too cheap to hire an adequate number of people), antiquated DOS record keeping system that breaks down and even senior staff cannot resolve issues, unreasonable production demands, unfair method of calculating performance.

    Advice to ManagementAdvice

    Devise fair methods of calculating performance where complex and problem issues receive more weight than simple transactions like changing a client's address. Get updated computer system and do away with DOS. Provide adequate, hands-on training instead of coma-inducing lecture-based training.

    Doesn't Recommend
  7.  

    Safe, but overly conservative.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Development Group in Scottsdale, AZ
    Former Employee - Business Development Group in Scottsdale, AZ

    I worked at Vanguard Investments Australia

    Pros

    Vanguard invests in its employees' futures by training them thoroughly and encouraging them to move laterally between positions and departments. It offers great benefits packages and a stable career, since the company focuses on strength in the long run and has yet to lay off employees (in the company's history). Basically, the positions are all stable and mobility is very easy. While each employee has to take the initiative to plan his or her career and make connections across areas, the culture is very safe and welcoming.

    Cons

    The culture is very conservative. By very, I mean stockings to work every day, hour-long meetings for "feedback" on misspeaking or offending someone. The company thrives because it is cautious and conservative, but that can be difficult for high-potential employees who do not agree with the "put your head down and work" philosophy. Compensation is also significantly lower than competitors.

    Advice to ManagementAdvice

    Keep up the benefits, but improve the opportunities for advancement and fast-tracking.

    Recommends
  8.  

    Don't waste your time. Underpaid and overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Client Relationship Associate in Charlotte, NC
    Former Employee - Client Relationship Associate in Charlotte, NC

    I worked at Vanguard Investments Australia

    Pros

    Laid back. You can basically work as little or as much as you want productivity wise. It is a great place to great licensed and get your feet wet as far as finance goes

    Cons

    Salary. you can make much more other places

    Advice to ManagementAdvice

    Pay your employees more. There is a reason they have low costs

    Doesn't Recommend
  9.  

    A great organization, thanks for thinking of the client

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Melbourne (Australia)
    Current Employee - Sales in Melbourne (Australia)

    I have been working at Vanguard Investments Australia full-time (more than 5 years)

    Pros

    Great purpose and they want to do the right thing. Working for a global company has lots of benefits. Very long term in thinking.

    Cons

    Only 300 crew so promotions can take longer than a big bank but far less politics. Lots of change as they go global, so lots of early. Calls.

    Advice to ManagementAdvice

    Don't let poor performers get away with not performing

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    What's all the fuss?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard Investments Australia

    Pros

    Low stress, career development, lots and lots of opportunity to learn and increase your investment knowledge. Nice people. Fun people.

    Cons

    Career development is in the employee hands. You must be a self-starter at Vanguard to advance. The pay is low when you're on the phones; but improves when you advance off the phones and into higher level investment positions.

    Advice to ManagementAdvice

    Get to know your crew.

    Recommends
    Approves of CEO
  11.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard Investments Australia

    Pros

    Great Benefits, average salary and job stability

    Cons

    No advancement opportunities unless you work at corporate

    Advice to ManagementAdvice

    Offer more advancement opportuities

    Approves of CEO

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Vanguard Investments Australia

 
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