Vanguard Reviews in Phoenix, AZ

Updated October 15, 2014
Updated October 15, 2014
700 Reviews
3.2
700 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vanguard Chairman and CEO William McNabb
William McNabb
419 Ratings

Review Highlights

Pros
  • Work/life balance is a priority as you don't work crazy hours and get a lot of vacation time (in 113 reviews)

  • Great benefits; was able to earn MBA and CFP with full tuition reimbursement (in 61 reviews)


Cons
  • The positions in AZ are largely call center support roles, or supervisory roles (in 49 reviews)

  • Good work/life balance for some people, but not if your on the phones (in 14 reviews)

More Highlights

141 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Client Relationship Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relations Associate in Scottsdale, AZ
    Former Employee - Client Relations Associate in Scottsdale, AZ

    I worked at Vanguard full-time (more than 3 years)

    Pros

    Great benefits, very generous retirement plan. Coworkers and managers were very friendly. Very honorable company with a great reputation in the financial services, which can be pretty hard to find these days.

    Cons

    Salary was not that great compared to other competitors. Not a lot of room for advancement outside of department you start in, and get pigeon holed into your department from the start. Can be a little cult like during times.

    Advice to ManagementAdvice

    Give employees more flexibility to make changes to antiquated procedures.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Good work / life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Administrator in Scottsdale, AZ
    Current Employee - Client Relationship Administrator in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 5 years)

    Pros

    Most people are really nice to work with, but I think that's it, other than the good work / life balance, the buck stops right there.

    Cons

    Management is incredibly slow with decision making, what they say make take two years to implement is now going on four years! ; power struggles with managers - that's really sad; managers who only know how to manage but where is the leadership?

    Advice to ManagementAdvice

    Where to begin ? Please learn how to lead. The company is full of managers, but true leadership is what makes a company great.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A culture of team work and networking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Scottsdale, AZ
    Former Employee - Team Leader in Scottsdale, AZ

    I worked at Vanguard full-time (more than 5 years)

    Pros

    Building relationships are almost as important as the work you produce.
    If you seek opportunities you will find them.
    Positive attitude pays of dividends here.

    Cons

    If networking is not your strong suit it will be hard for you to move ahead.
    Most say the pay but I would disagree when considering total comp (including benefits and time off).

    Advice to ManagementAdvice

    Swift action should be used more often...

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Overall it is a great company to work with, they always put our clients first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brokerage Associate in Scottsdale, AZ
    Current Employee - Brokerage Associate in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 5 years)

    Pros

    They practice what they preach, super ethical company

    Cons

    pays less than other competitors

  6. 3 people found this helpful  

    Great if you're willing to engage in the politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Administrator in Scottsdale, AZ
    Current Employee - Project Administrator in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 5 years)

    Pros

    -Great benefits (PTO & Healthcare)
    -Opportunities for continued learning
    -Fairly easy to maintain good work/life balance

    Cons

    -Skewed view of what it is to be a leader
    -Need to fall in line with company norms to make into managment
    -Internal hiring practices for management positions don't fall with their culture of "diversity"
    -Salaries could be higher

    Advice to ManagementAdvice

    Quit focusing on the universal leader and retain talent and knowledge within departments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    A company that has integrity in how they approach their clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Consultant in Scottsdale, AZ
    Current Employee - Investment Consultant in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Pros

    A company that puts their clients first.

    Cons

    Low salaries and management's methodology to career paths.

    Advice to ManagementAdvice

    Become more competitive in your salaries and value outside experience.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relations Associate in Scottsdale, AZ
    Former Employee - Client Relations Associate in Scottsdale, AZ

    I worked at Vanguard full-time (more than 5 years)

    Pros

    The benefits at Vanguard are amazing including a 14% 401k company contribution and excellent healthcare. The company is also growing fast with many opportunities for advancement.

    Cons

    It is hard to think of downsides of working at Vanguard. They only have a couple of locations so unless you live in Arizona or Pennsylvania there are few outside positions available.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company to work for, grow up within and plan for the future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 5 years)

    Pros

    - Phenomenal leadership overall. Where it counts this group is driven by a commitment to developing our employees to better our clients. From the top down this is evident. Naturally, there is some hit a miss as you move down but for the most part it rings true.

    - Work life balance. You have five weeks off. Paid. Five. That is over a month. Beyond that there are programs designed to allow from work for home, flex scheduling and "life happens" adjustments.

    - Opportunity to develop. You can do anything you want in the company. Especially at the leadership level. If you historically have served Institutional Clients and discover the itch to lead a Retail team you will be given every opportunity to do so. You never have to be pigeon held.

    - Real talk. You work for a company that is dedicated to its mission, to give our clients the best chance for investment success. No other investment firm can point to each aspect of its operation and say the same, not Chuck, Fidelity, B of A etc etc. If you are out solely for your wallet, than another company may better suit your motivations. Just don't be surprised when that company is only out for theirs.

    Cons

    - Morale: This is more of a comment on the 22 - 36 year old demographic (which I am in) being rather entitled.

    1) People right out of college (or even worse, an MBA program without any work experience) assume they should be making more than should without ever demonstrating performance. Anyone can read a book, tell me what you learned and show me how to apply it before you expect a reward.

    2) People want to be rewarded for tenure without having to raise their own performance year over year. You shouldn't be given anything for just managing to attend work for 10 years.

    As a result, individuals and even departments can become cranky to a point that they forget (or play make believe) to the quality of the organization. It can be tough to work around people that essentially act like disenfranchised high school students who think it is cool to not try hard.

    Yes, the majority of people hired in are, and will continue to be, in a contact center environment. This is the best way to serve our clients at cost but we could do a better job explaining it.

    That being said, some people are just entitled.

    Advice to ManagementAdvice

    I feel we do a good job aspiring to transparency but that is such a hard goal we should probably error on the side of being over transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 10 people found this helpful  

    Corporate culture with lack pf passion for investing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Participant Services in Scottsdale, AZ
    Current Employee - Participant Services in Scottsdale, AZ

    I have been working at Vanguard full-time (more than an year)

    Pros

    Vanguard has a great 401k and good benefits for employees. The people that work at Vanguard also are a strong positive.

    Cons

    Mediocre pay. Corny corporate culture. There is a real lack of passion for investing. Most of the people are just there because it's a job. it seems like it's a good place to start a career in finance, but if you want to be paid what you are worth you will have to leave after you get some experience. The prevailing sentiment that I hear is people just wanting to get fully vested in the 401k and then leave. There seems to be a high amount of turnover.

    Advice to ManagementAdvice

    If you truly want employees to be engaged the pay needs to increase.

  11. 12 people found this helpful  

    Sadly deceptive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Administrator in Scottsdale, AZ
    Current Employee - Client Relationship Administrator in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Pros

    Work life balance, free parking, free lunches when it's really busy, and not much else I can say because it's a 20 word minimum.

    Cons

    HR is dishonest in its hiring practices, employees are grossly underpaid, low cost is akin to "drinking the koolaid" …. very political environment, management has absolutely no idea how to lead a department and reach goals.

    Advice to ManagementAdvice

    You're unable to keep people in Flagship because you refuse to tell people that it IS a call center. It is NOT a relationship management position. The Client Relationship Administrator position is now being advertised as a Wealth Management Consultant position so you can get more potential employees interested in the position, and you act like that's a good thing? That's deceptive and dishonest. HR sent out a broadcast message that more people are applying, but their title will be Client Relationship Administrator/Registered Representative/Assigned Representative. You're trying to hire people under extremely false pretenses with a false title. You really should be ashamed of yourselves!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Vanguard Photos

Headquarters
Charlotte Campus
Scottsdale Campus
Headquarters

+ Add Photo

Work at Vanguard? Share Your Experiences

Vanguard

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.