Vanguard Reviews

Updated March 28, 2015
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3.2
831 Reviews
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Vanguard Chairman and CEO William McNabb
William McNabb
495 Ratings

Pros
  • Work/life balance is a priority as you don't work crazy hours and get a lot of vacation time (in 120 reviews)

  • Great benefits; was able to earn MBA and CFP with full tuition reimbursement (in 67 reviews)

Cons
  • The positions in AZ are largely call center support roles, or supervisory roles (in 53 reviews)

  • Good work/life balance for some people, but not if your on the phones (in 16 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Is a fun work environment with a company that takes care of its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Processing Associate in Scottsdale, AZ
    Current Contractor - Processing Associate in Scottsdale, AZ

    I have been working at Vanguard as a contractor (less than a year)

    Pros

    The benefits for full-time employees is above average. Overall a happy environment to work in. Company really takes care of its employees.

    Cons

    Advancement can be difficult, even if you are extremely qualified.

    Recommends
    Positive Outlook
  2. Good quality company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Professionall environment, no hard sales, extroverts rewarded, state of the art campus

    Cons

    Pay is not commensurate with job titles. Top rated employees are well compensated, the rest are expendable. Of you are a person of color you may feel stifled.

  3. Established, people friendly company. Great place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard

    Pros

    Stable, professional work environment. Excellent focus on growth

    Cons

    Work is not always exciting

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful

    Good benefits; not so great pay, especially at the beginning of your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor
    Current Employee - Financial Advisor

    I have been working at Vanguard full-time (more than 10 years)

    Pros

    Vanguard is a very stable company that is widely respected and admired within the industry and the general populace. As a Vanguard employee, you never need to be reluctant to recommend its products and services to anyone -- even your grandmother.

    Cons

    Upward mobility is severely constrained by the rigid behavioral based interviewing used at every promotional opportunity. Even though you've worked there a long time and performed well in each position you've had, the interview process treats you as if you just walked in off the street. Vanguard loves well educated and experienced employees but doesn't exploit that knowledge once you're hired -- particularly if you accept a position in the lower client-facing roles.

    Advice to ManagementAdvice

    Management at Vanguard pays lip service to the idea that they are always seeking continuous improvements and inputs from the front-line staff, but in reality management is often quite hostile to suggestions, particularly if they challenge the project of the moment. Also, management seems completely incapable of making quick decisions that are completely obvious -- a study is first required to gather data about an issue before anything can be addressed. Six months passes and a manager gets promoted, and nothing is done to fix the problem. Way too many in middle and project management positions who stifle flexibility.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 7 people found this helpful

    Great place if you want to put down roots, painfully inefficient otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Malvern, PA
    Former Employee - Software Developer in Malvern, PA

    I worked at Vanguard full-time (more than 3 years)

    Pros

    Vanguard's 401k package is extremely generous and designed to keep you there for the long term. Crew are encouraged to use their PTO, and the general office culture – at least on the teams I was on – is very relaxed. I really do get the feeling that our CEO is trying to improve the company and do right by the Crew, and I feel this spirit extends to many (but definitely not all) of his leadership team.

    Cons

    As a young software developer, the biggest problem is that Vanguard IT moves so glacially slow. Vanguard is simply very far behind the rest of the software development community in terms of their tools, languages, and general mindset. That's not a problem if you want to work at Vanguard forever, but will put one in a very unfortunate spot if s/he wants to move to a smaller engineering company in the future.

    Management is in no rush to change their behavior, even though our TLP program, which hires college grads directly to development positions, has an extremely high attrition rate. From my experience, most of the brighter college grads stick around for one or two years, save up some cash, and then move to the Valley or smaller companies in the region.

    I think Vanguard IT's biggest problem, and the one which will eventually cause small fintech companies like Betterment and Wealthfront to eat their lunch, is that both management and general Crew tend to be close to retirement age but refuse to retire because of their awesome benefits and bonuses. Many of the older IT Crew have no motivation to work hard, as our review system is deeply flawed, and Crew certainly don't take it upon themselves to learn new things or think differently. Unfortunately these Crew tend to be on the teams which developers rely on, like database admin, info security, and credential/access management. Effectively parts of IT are still operating like it's 1996-2001 and holding up the more modern development teams.

    Advice to ManagementAdvice

    Offer retirement buyout packages to those managers and Crew who could retire but continue working to collect benefits and bonuses. Shake up IT's culture by replacing some of the management structure with younger outsiders from small companies. Radicalize your performance review process and begin laying off the Crew who are just coasting by, opening up more senior roles for the young and motivated developers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. Worked as customer relationship associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relationship Associate in Malvern, PA
    Former Employee - Customer Relationship Associate in Malvern, PA

    I worked at Vanguard full-time (more than a year)

    Pros

    Great place to begin career. Good benefits.

    Cons

    In-bound call center environment. Rarely acknowledged for work well done. Little variance in daily responsibilities.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Lots of resources to learn from. My team leader is great and very helpful

    Cons

    Some of the call quality metrics are hard to achieve at first

    Recommends
    Positive Outlook
    Approves of CEO
  9. Taking a stand for all investors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Great benefits and personal growth

    Cons

    Office culture but the internal training is sub par

    Advice to ManagementAdvice

    Base pay

    Recommends
    Positive Outlook
    Approves of CEO
  10. A great starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard full-time (more than 3 years)

    Pros

    Good culture, client focused, not cut-throat in regards to advancing. The low cost focus achieves what the industry should be about.

    Cons

    Limited chance to move around in the company. Though this was due mostly to having just started at the company around the time of the financial crisis. Often feel like a cog that just performs the same job everyday.

    Recommends
    Neutral Outlook
  11. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative in Scottsdale, AZ
    Current Employee - Registered Representative in Scottsdale, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Pros

    Good place to work. Good management. Flexible schedule.

    Cons

    A lot of completion for promotions.

    Recommends
    Positive Outlook
    Approves of CEO

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