Vanguard Reviews

Updated July 27, 2015
894 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
Vanguard Chairman and CEO William McNabb
William McNabb
529 Ratings

Pros
  • Fairly easy to maintain good work/life balance (in 120 reviews)

  • Great benefits (PTO & Healthcare) (in 67 reviews)

Cons
  • most employees are complacent in this call-center environment (in 53 reviews)

  • This can make work life balance impossible since their can be mandatory overtime or the inability to take earned vacation (in 16 reviews)

More Pros and Cons

894 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (12)

    Didn't Appreciate what I had until I was gone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As you get older, you appreciate the 'total compensation' package even more. The health benefits are steller as is the PTO and retirement. I have not seen a company even compare. No mass layoffs

    Cons

    Some Depts are great, some aren't. It all depends on the dept that you are in. If you are not in a dept that you enjoy, then post out to another one. A bad dept is not a reflection on the company as a whole.

    Advice to Management

    Appreciate your employees and offer more flexible scheduling for work life balance.


  2. Helpful (1)

    Customer Service Represenative for Flagship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and company investment ethics to work in and be around.

    Cons

    As in all huge corporations sometimes it is hard to have your voice heard.

    Advice to Management

    Listen and build up your team while building your career, don't advance your career on the backs of others


  3. Processing Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Great benefits, a lot of good people to work with and willing to help you out with learning the basics of the business.

    Cons

    A lot of training time, the up front pay isn't as large as some of the other large institutions, but the benefits make up for it.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    As candid as possible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and established culture. Amenities on site, and ability to advance your career. Leadership cares about brining in and retaining talent.

    Cons

    pay is below industry standard, but total comp can make up some of that. Culture, while well defined, can get in the way of advancement of the company, and stifles innovation.

    Advice to Management

    Look to reward those employees are looking to better themselves, and don't put such a focus on "working through the levels." When someone is more qualified, they should have opportunity, regardless of how long they have been at the company compared with other candidates.


  6. Helpful (2)

    Client Relationship Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Arizona in Scottsdale, AZ
    Former Employee - Arizona in Scottsdale, AZ

    I worked at Vanguard

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay and benefits is good. Lots of room to move around.

    Cons

    Management is all over the place. Some only care about the office politics and how "happy" you can act day to day. Put on the fake smile because you'll need it or be stuck in an entry level position at best.

    Advice to Management

    Stop requiring the fake attitudes to move up, thanks


  7. Good For Getting Your Feet Wet

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Scottsdale, AZ
    Former Employee - Client Service Representative in Scottsdale, AZ

    I worked at Vanguard full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Vanguard is an excellent conservative company to work for with great benefits. The facilities are clean and safe with access to fitness, nutrition and the company's numerous professional clubs/organizations. The company is a pillar in the financial services community and anyone looking for some experience in this industry need not apply elsewhere.

    Cons

    The entry-level position can be very mundane with the same routine day and day out. The participants/clients will want to hold you personally responsible for holding their money "hostage" because of the federal guidelines the company follows, and many of them are technology insufficient (which means they either don't have any besides a telephone or don't know/want to use what they do have). You may end up racking in talk time for a simple web registration but some callers will be grateful for your help, others may be fed up. Have patience.

    Advice to Management

    Invest just a little bit more in the technology for Participant Services than you already have. Also, invest in some of your employees with specific interests in international travel, such as more opportunities to work abroad in different capacities and functions.


  8. C2C Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - C2C Intern in Scottsdale, AZ
    Current Employee - C2C Intern in Scottsdale, AZ

    I have been working at Vanguard

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Having very limited financial and investment acumen, I was able to learn an unbelievable amount on the job. They are very proud of their continual growth in leaders.

    Cons

    No downsides at the moment. The internship was very fulfilling and a great lead into a career.


  9. Helpful (1)

    Good Entry Level Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brokerage Associate in Scottsdale, AZ
    Current Employee - Brokerage Associate in Scottsdale, AZ

    I have been working at Vanguard full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good place to learn and develop. Short work weeks, 37.5 hours. Good insurance benefits, mediocre 401k plan.

    Cons

    Lack of upward mobility. Thick layers of middle management.


  10. High net worth assigned representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Vanguard full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent culture, great growth opportunities, excellent benefits .

    Cons

    Lower pay compared to industry average


  11. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Vanguard

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Pros- great family atmosphere with generous vacation schedule.

    Cons

    Cons- pay is low compared to industry

    Advice to Management

    More transparency would raise morale and make vanguard an even greater company. Crew can understand and handle negative news.



Showing 894 of 945 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.