Vanguard Reviews

Updated April 21, 2015
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Employee Reviews

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  1. Helpful (1)

    I friendly working environment that challenges you to become a top professional in the financial industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retirement Plan Specialist in Scottsdale, AZ
    Current Employee - Retirement Plan Specialist in Scottsdale, AZ

    I have been working at Vanguard full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best part of Vanguard is that anyone from any industry can work here. They offer wonderful benefits. The Vanguard culture is rich and welcoming. IF you love the financial industry, working for Vanguard is a must. Vanguard is a solid company and their goals are very clear. If you love a challenge and your loyal to the company, this company will reward you, BIG.

    Cons

    There is a lot to learn about the industry. Retirement plans are not something simple but definitely a challenge. The job requires patience, dealing with participants who don't know much about their retirement plans and being kept on your toes by management to reach the company goal. Once you learn the institutional side of the business, you have many opportunities to learn the world of mutual funds and retirement plans.

    Advice to Management

    Keep up the good work. Every company has room to grow. I hope that more is invested in the institutional side. Management is very understanding and flexible. They are very clear about the goals that need to be reached.

  2. Client representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard

    Pros

    It is a phone Job which they don't tell you and it very long. High expectations low pay. Benefits is only good thing

    Cons

    All phone low pay long days and schedule doesn't change no chance to make more money and very little movement

  3. Helpful (5)

    Great place to start, but not great over the long term

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Great mentoring and training for management trainees
    Great benefits
    Reasonable work life balance for the most part
    Well-deserved reputation for ethical behavior and client focus

    Cons

    Sadly, Vanguard treats long-term employees in a way that is inconsistent with its values.
    Instead of forthrightly simply offering an early retirement program, longer tenured employees are passively aggressively "encouraged" to leave, either through demotion, job closure, or poor performance reviews. This approach is unethical, wasteful, short sighted and cruel. Not to mention it prompts lawsuits that could have been avoided.

    Advice to Management

    The rot of complacency has set in. Epic cash flows should not be the only standard you measure by. Nor should they be used to justify your continued reliance on a hostile working environment to reduce headcount. You used to say you always did the right thing regardless of consequences. Ethical behavior and right action should start internally.

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  5. Helpful (3)

    Slow-moving is an under statement!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard full-time

    Pros

    Stable company for the most part. Although, complacency has set in and that is a very dangerous trend as it is not easily reversible.

    Cons

    There is so much bureaucracy you might think you're working at the Federal Government. Trying to change anything or use modern technology to drive change takes forever because it might take a year to bring something new in.

    Advice to Management

    Get out of the way! You're not technical, let your engineers make the important technical decisions. Don't try and create a technical vision without your engineers' involvement.

  6. Great experience working with Vanguard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Malvern, PA
    Former Employee - Project Manager in Malvern, PA

    I worked at Vanguard full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great potential to move up with the company

    Cons

    Technology improvements need to be made

  7. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relationship Associate in Malvern, PA
    Former Employee - Client Relationship Associate in Malvern, PA

    I worked at Vanguard full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Solid training and management; benefits good. Open structure and upward mobility for those who work hard.

    Cons

    Low pay for entry level employees, most typically start in call center which is nice for a call center but still not wonderful.

  8. Helpful (4)

    Solid, yet boring, company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relations Associate in Scottsdale, AZ
    Current Employee - Client Relations Associate in Scottsdale, AZ

    I have been working at Vanguard

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Stable work environment. It's very difficult to get fired. Cool coworkers for the most partty. Opportunity for internal promotions as long as you drink the kool-aid. Client-first mentality.

    Cons

    Weird office-space feel. Very homogeneous. Very top down; client-facing associates have no influence.

    Advice to Management

    Doesn't really matter, only a select few high-ranking managers have autonomy.

  9. Investment Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Vanguard full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Job security is a plus. The training in Vanguard University is very helpful when studying for the Series 7 and 63.

    Cons

    The salary is below the financial industry. The bonus that is given depends on how long you have been with the company and your position.

    Advice to Management

    More opportunities in Charlotte, NC other than on the phone positions.

  10. Helpful (9)

    The reviews are right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    401k and health benefits are good. Tuition reimbursement is decent but not the best. They do what's right for the client.

    Cons

    Pay is not great. As you move up it gets closer to what a college graduate or mba would get. They say it's industry average which might be true but it's hard to fathom MBAs making 60k a year. As I said most reviews here are true. Management is horrible. There is not accountability and problems are swept under the rug and all you hear about is how great we are doing. Career advancement is difficult and is more about your likability than your experience. It can be difficult to even move laterally. I could go on but that's enough for now.

    Advice to Management

    Vanguard seems to be in a mid-life crisis. I believe your next few years will be critical. You are miles away from a world class employer and need to start taking steps to emulate them. Good luck.

  11. Helpful (3)

    Excellent starting point, but goes downhill rapidly if you start to lose interest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Excellent coworkers, paid training and licensing (if your position requires a license), great work-life balance.

    Cons

    LOW pay. Far too many middle managers who hound employees with business school buzzwords (i.e. "competencies"), and lecture on matters that their subordinates are already aware of, despite having no experience with the day-to-day tasks of said subordinates.

    Advice to Management

    Cut down on the bulk of unhelpful middle management.

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