Vanguard

www.vanguard.com

Vanguard Reviews

Updated January 31, 2015
Updated January 31, 2015
787 Reviews
3.3
787 Reviews
Rating Trends

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Vanguard Chairman and CEO William McNabb
William McNabb
472 Ratings

Review Highlights

Pros
  • Work/life balance is a priority as you don't work crazy hours and get a lot of vacation time (in 120 reviews)

  • Great benefits; was able to earn MBA and CFP with full tuition reimbursement (in 67 reviews)


Cons
  • The positions in AZ are largely call center support roles, or supervisory roles (in 53 reviews)

  • Good work/life balance for some people, but not if your on the phones (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard as a contractor (less than a year)

    Pros

    Stable, predictable, easy-going, very traditional corporate setting.

    Cons

    No real opportunities for growth

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great place to start your career, but not to stay for long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Tech Administrative in Malvern, PA
    Former Employee - Business Tech Administrative in Malvern, PA

    I worked at Vanguard

    Pros

    Vanguard is known in the industry for its ethics.
    Great corporate culture
    Good benefits

    Cons

    Few growth opportunities
    Poor treatment of long-term employees

    Advice to ManagementAdvice

    Make employee engagement a priority

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Not John Bogle's Vanguard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Vanguard

    Pros

    What a great company this used to be. The employees made this a great work environment. The culture under John Bogle's reign was one of family. Everyone wanted to help their co-workers.

    Cons

    Veterans are now being shown the door becuse of their age. Vanguard only hires people with less than 3 years experience.

    Advice to ManagementAdvice

    Value your experienced professionals who care about the company and the share holders.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Great job if you like to work hard but get paid poorly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inveastment Consultant in Malvern, PA
    Current Employee - Inveastment Consultant in Malvern, PA

    I have been working at Vanguard

    Pros

    Vacation days. If you work hard your job is usually secure. It pays the bills. The small ones.

    Cons

    Poor pay. Micro management. The longer you work at Vanguard, the more you tend to be unhappy. People are happy when they first start, and after you work really hard and see your year end, you realize that you are not appreciated. They give the top 5 % good raises, but the rest are expendable.
    Phone groups are the worst. I worked both on and off the phones.

    Advice to ManagementAdvice

    Treat your crew half as good as you treat your clients.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good short term job, wouldn't call it a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relations Associate in Scottsdale, AZ
    Current Employee - Client Relations Associate in Scottsdale, AZ

    I have been working at Vanguard

    Pros

    work life balance, good benefits, good people

    Cons

    glorified call center with not mush respect

    Advice to ManagementAdvice

    more responsibility for associates, no ownership taken 90% of the time

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Current individual contributor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA

    I have been working at Vanguard full-time (more than 10 years)

    Pros

    Coworkers Job stability Vacation Telecommuting Ethics

    Cons

    Pay
    Health Benefits
    Always working not able to disconnect
    Career growth minimilized

    Advice to ManagementAdvice

    The organization has changed so much in the last 5 years and it is not the same place to work. Their VADP program brings book smart college students in and gives them management roles. Many do not have enought life experience to be able to manage people. Many managers but not enough people who can actually lead and coach

    Neutral Outlook
  8.  

    Excellent training program, but no support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relationship Specialist in Valley Forge, PA
    Former Employee - Client Relationship Specialist in Valley Forge, PA

    I worked at Vanguard full-time (less than a year)

    Pros

    The company culture is great. They provide a day off to each employee to perform volunteer work, and the work environment is appreciative of the differences in backgrounds people have. The investment information is easy to learn and the investors are usually easy people to speak to - I remember laughing with quite a few of them on a daily basis.

    Cons

    My only complaint is, as an entry level employee, there were far too few outlets to ask for help. My direct supervisor was almost never there, and because she was the only person I sat near (I was in a single cubicle away from the rest of my team), I constantly had to bug others for help or call the help hotline, which you are advised to not make a habit of.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    good place to start in the industry and get some experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Phoenix, AZ
    Current Employee - Client Service Representative in Phoenix, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Pros

    good support in obtaining necessary licensing for the industry. Good Benefits

    Cons

    pay is not up to par with the expectations. Hard work is not rewarded.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Good start and unless you drink the kool-aid, you won't move upwards. Great springboard company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Consultant in Malvern, PA
    Former Employee - Investment Consultant in Malvern, PA

    I worked at Vanguard full-time (more than 8 years)

    Pros

    The company is great to work for in the beginning. The amount of paid time off is generous. Medical coverage is sufficient for most people. Work life balance is available if you are not in a phone role. The company is very ethical and what John Bogle built is very much a solid company. Great company to start and end your career, but not to build a career.

    Cons

    The company treats their clients better than the employees. The bonus structure used to be great 5+ yrs ago when vanguard was rated one of the best companies to work for but they changed that to be in line with how the market and the company does now and they never tell you how they came up with the numbers.

    Your success depends on numbers and networking with the right people. Job happiness directly depends on how well you get along with your manager and how much you drink the kool-aid (their corporate model and approach to managing employees).

    Many initiatives they implement are flawed and expect the crew to manage the fallout, forcing phone associates to apologize to clients for actions that resulted because of the changes.

    Micromanagement is an issue throughout the company and if you get a Micromanager, you will pay for small mistakes when mid year and end of year reviews come up.

    Management seems to just manage people rather than coach investment professionals. Although in some instances it is warranted, in other instances, they are forced to obey corporate law (kool-aid) rather than give you a straight answer, or else they risk getting in trouble by higher ups. Unfortunately, management leaves a lot to be desired.

    End of year reviews are based half on your production (numbers) and half on completely subjective perspective from your team leader. If you want to make it here, you have to put on your corporate face and don't rock the boat with your manager.

    The red tape you have to go through to get anything done (whether for yourself or the clients) takes the life of a tree in paperwork and also an act of Congress.

    Their recognition program is just that. They recognize you. "What you do does not go unnoticed", but will be forgotten the next time you forget to say your on a recorded line.

    Work hard and the most you'll get is an E-card or a couple of movie tickets. If your lucky to get baseball tickets in the nose bleed section, you'll most likely have to get permission from management in order to get time off to take advantage of it.

    After a long day, you'll be happy if your take home pay can cover the bills.

    If your in management or an executive, you will know the greatness of the company and all the major perks (compensation and commission structure) they give to the select few, but it will take years (15+) of stress and anxiety to get there unless you know someone who knows someone.

    Advice to ManagementAdvice

    Please be transparent with employees and when times get busy, be straightforward and say it will require some extra work rather than putting a corporate spin on everything while finishing it off with a "Thank you for all you do for our clients!"

    Treat crew like the clients we serve.

    Pay employees fairly. When new initiatives are implemented that require training and new knowledge, pay employees for it. Don't expect an appreciation certificate or a thank you email to be sufficient.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Client Relationship Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    401k, pay for liscensing, management seemed to make an attempt to maintain a positive atmosphere but is difficult in call center environment

    Cons

    Lack of opportunities in Charlotte, pay, call center, politics

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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