Vanguard

  www.vanguard.com
  www.vanguard.com

Vanguard Reviews

Updated December 20, 2014
Updated December 20, 2014
750 Reviews
3.3
750 Reviews
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Vanguard Chairman and CEO William McNabb
William McNabb
452 Ratings

Review Highlights

Pros
  • Work/life balance is a priority as you don't work crazy hours and get a lot of vacation time (in 120 reviews)

  • Great benefits; was able to earn MBA and CFP with full tuition reimbursement (in 67 reviews)


Cons
  • The positions in AZ are largely call center support roles, or supervisory roles (in 53 reviews)

  • Good work/life balance for some people, but not if your on the phones (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Solid company, ideals, benefits, and team dynamic. Decent pay. The catch? It's a call center for most roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brokerage Associate
    Current Employee - Brokerage Associate

    I have been working at Vanguard full-time (more than an year)

    Pros

    Vanguard's all about power to the people. It's evident in their business structure and their industry-low expense ratios. You don't walk away feeling like you've nickel and dimed a client.
    Typically you start off with 3+ weeks of PTO, with the option of buying an additional week's worth of PTO that you get reimbursed for at the end of the year if you haven't used it.
    Diverse demographic of people you work with, and they're all fun. Building and developing relationships with colleagues is probably the most rewarding aspect.
    You get Series 7 & 63 licensed, and are equipped with investment acumen that benefits you whether or not you decide to remain in the industry.
    Decent salary. No competitive commissions. Which could either be a pro or con depending on how you're wired. You're not hard-selling clients or cold-calling; all calls are inbound. You get a mid-year partnership bonus that's relatively substantial (based on your pay grade level, how long you've been with the company, and how the company's performed over the past year).

    Cons

    It's a call center. Prepare yourself for mind-numbing drudgery.
    Modest pay continues to remain modest pay. Which is either a pro or con depending on your objectives in life.
    Lack of transferrable skill sets unless you really know how to spin and embellish your role on your resume.

    Advice to ManagementAdvice

    Allow your team to switch up their routine with other roles, projects and tasks. The monotony is crippling and is potentially the lead cause of attrition.

    Positive Outlook
    Approves of CEO
  2.  

    Great place to work with good work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard full-time (more than 3 years)

    Pros

    Vanguard values its employees (crew) and it's a great place to start your career. Management is focused on helping you succeed with frequent professional development meetings (one on ones). There is flexibility in moving around within the company. By working here you also learn a lot about personal finance and investing habits that can last you a lifetime.

    Cons

    Moving up the ranks is fairly competitive but at the lower levels people can be somewhat complacent. Your individual contribution doesn't really tie to business results. For such a virtual company, there is hardly any opportunity to work from home or remotely.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Vanguard full-time (more than 10 years)

    Pros

    Plenty of opportunities for growth and movement. Good benefits and work-life balance, most areas are very flexible with time off and what hours you work. Employees are always encouraged to take on additional responsibilities to move on to their next role.

    Cons

    Pay is below that of competitors. Some mid-level managers are only in their position due to experience and lack actual people management skills.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Processor

    Former Employee - Processing Associate in Malvern, PA
    Former Employee - Processing Associate in Malvern, PA

    I worked at Vanguard full-time (more than 10 years)

    Pros

    There are some great people that you come in contact with on an everyday basis. The work/life balance is great, benefits are excellent.

    Cons

    Management has the worse demeanor ever! From my time there during the last 3 years of my employment with them and a department switch I can honestly say I hated working there. They have high expectations, for a process that they do not have any idea how to do themselves. Some of them are just out right rude, will not even speak to you when you say something as simple as "Good morning, Bob!" Morale is at it's all time low! If you've been there for 10 yrs or more or closer to retirement age, get ready for them to find any reason to let you go so that they can hire younger kids who are fresh from college and have no idea what they are doing to take their place.

    Advice to ManagementAdvice

    Compensation does not match the aggravation that is received on a daily basis. It doesn't hurt to say hello, or good morning to your subordinates! You get better results when you treat people fairly and like adults instead of micromanaging every little thing that they do.

  6. 1 person found this helpful  

    Great place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Vanguard

    Pros

    Regular hours, potential for overtime, generally good employees

    Cons

    Don't feel as though there are many opportunities for advancement. Pay was a bit lower than industry standard. As with any employer, sometimes management could be lacking.

    Advice to ManagementAdvice

    Put more incentive to employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard as a contractor (more than an year)

    Pros

    good work environment, friendly, good pier support

    Cons

    lot of great ideas but less implementation

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Ethical company, strict working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Administrator in Malvern, PA
    Current Employee - Financial Administrator in Malvern, PA

    I have been working at Vanguard full-time (more than 8 years)

    Pros

    Retirement savings plan, benefits, ethical company to represent. Big on giving back by volunteering and days of service.

    Cons

    Excuses for somewhat low pay are the good benefits. Certain departments are very strict and somewhat constricting.

    Advice to ManagementAdvice

    Be more realistic about growth opportunities.

    Approves of CEO
  9.  

    good cmpany to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Administrator in Malvern, PA
    Current Employee - Financial Administrator in Malvern, PA

    I have been working at Vanguard full-time (more than 8 years)

    Pros

    benefits are the best part. paid time off is the best in the industry

    Cons

    Pay is on the lower side, lots of changes being made

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great culture but poor on compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flagship Representative in Malvern, PA
    Current Employee - Flagship Representative in Malvern, PA

    I have been working at Vanguard full-time (more than 3 years)

    Pros

    Lots of time off, great people and activities for employees

    Cons

    Pay is too low. There are lots of employees with advanced degrees making what an entry level bachelor degree should pay. Difficult to move to other departments

    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    The healthiest work experience for anyone interested in financial services, or even general business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA

    I have been working at Vanguard full-time (more than an year)

    Pros

    The company culture is incredibly inviting. There are so many ways that Vanguard looks to get "crew members" involved - in fact, promoting crew engagement is one of management's top priorities. The fact that Vanguard operates at-cost (especially noticeable in a client-facing role) makes work satisfying, knowing with confidence that you are doing the right thing by other people and are not driven by ulterior motives. There are a number of new Crew Resource Groups (known as Employee Resource Groups at other institutions), encouraging a diverse workforce, as well as hundreds (more?) of people who have spent their entire careers here. Job security is taken very seriously, as Vanguard has never conducted a layoff in its 40 year history. An extensive benefits package (health, vacation time, dry-cleaning, etc. etc.) is extremely competitive, and Vanguard really believes in the work-life balance. As the largest mutual fund company in the world, you know you're working for one of the most reputable, ethical companies out there.

    Cons

    Because Vanguard operates at-cost (with few, if any, commission-based positions), salaries are not competitive for side-by-side comparisons with other financial services institutions; however, I personally believe that the benefits package really fills the void here. There are very few companies that match what Vanguard offers in that arena. Furthermore, advancement into leadership is a different game at Vanguard. In many cases, having tenure and years of experience in one area does not guarantee you for a leadership position, as Vanguard is really looking for those with specific leadership characteristics, some of which are difficult to really determine. Leadership is incredibly competitive, and beyond one's early career (as Vanguard has developed leadership programs, highly catered to those new to the company and toward the beginnings of their careers), it is a tough battle to get to that stage.

    Advice to ManagementAdvice

    The culture as far as inclusion and doing the right thing by other people is unmatchable. I can't imagine another company that is on par with Vanguard as far as that is concerned. My advice would be to consider the way in which crew are hired into leadership; I feel as though the approach is far too close-minded, and this is the cause of the most discouragement among those I have spoken with.

    Recommends
    Positive Outlook
    Approves of CEO

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