Vanguard

www.vanguard.com
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Employee Reviews

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  1. 2 people found this helpful  

    good place to start in the industry and get some experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Phoenix, AZ
    Current Employee - Client Service Representative in Phoenix, AZ

    I have been working at Vanguard full-time (more than 3 years)

    Pros

    good support in obtaining necessary licensing for the industry. Good Benefits

    Cons

    pay is not up to par with the expectations. Hard work is not rewarded.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Excellent training program, but no support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relationship Specialist in Valley Forge, PA
    Former Employee - Client Relationship Specialist in Valley Forge, PA

    I worked at Vanguard full-time (less than a year)

    Pros

    The company culture is great. They provide a day off to each employee to perform volunteer work, and the work environment is appreciative of the differences in backgrounds people have. The investment information is easy to learn and the investors are usually easy people to speak to - I remember laughing with quite a few of them on a daily basis.

    Cons

    My only complaint is, as an entry level employee, there were far too few outlets to ask for help. My direct supervisor was almost never there, and because she was the only person I sat near (I was in a single cubicle away from the rest of my team), I constantly had to bug others for help or call the help hotline, which you are advised to not make a habit of.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Client Relationship Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    401k, pay for liscensing, management seemed to make an attempt to maintain a positive atmosphere but is difficult in call center environment

    Cons

    Lack of opportunities in Charlotte, pay, call center, politics

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 7 people found this helpful  

    GREAT company reducing expense ratios at the expense of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA

    I have been working at Vanguard

    Pros

    Benefits such as 401K, medical, dental, vision, PTO, insurance, etc.
    Culture
    Opportunity
    Facilities
    Work/life balance

    Cons

    Annual take home pay
    Politics / red tape
    Understaffed
    Parking
    Rewarding tenure over performance

    Advice to ManagementAdvice

    Listen to crew and pay attention to exit interviews. Why do crew always feel understaffed? Why does turnover increase after bonus and partnership? Why are there never any conference / meeting rooms and what does this suggest about the culture? Consider these things to become not only a talent destination, not just a starting point for college hires.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Retirement Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Friendly co workers. Help a lot of people.

    Cons

    Taking calls all day. Hard to mix up the day. General sense that young employees don't like working there.

    Advice to ManagementAdvice

    Be more aware of employees attitudes and feelings towards the day to day work routines.

    Recommends
    Positive Outlook
  7.  

    Great place to work but hard to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Vanguard full-time (more than 10 years)

    Pros

    Great vacation, little pressure, work life balance has improved

    Cons

    Low pay, little chance to move up

    Advice to ManagementAdvice

    More positions in Charlotte

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Great company to invest with, okay company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Specialist in Scottsdale, AZ
    Current Employee - Client Relationship Specialist in Scottsdale, AZ

    I have been working at Vanguard full-time (more than a year)

    Pros

    Great training, fun people to work with, little to no pressure, work life balance, solid benefits.

    Cons

    Little to no reward for incentive or the person who wants to work harder. Slow, structured career development. You work in a call center. Very little of your job responsibility actually requires financial expertise. Career advancement is based off of networking/politics and call statistics as opposed to providing excellent customer service and investment expertise.

    Advice to ManagementAdvice

    Possibly consider changing the way the job is advertised both online and throughout the recruitment/interview stages. Or discontinue recruitment at universities. I believe this would help with the high levels of turnover.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    good company to work for

    Cons

    promotions are difficult ... ...

  10.  

    Great place right out of college. But North Carolina site has very limited opportunity for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brokerage Associate in Charlotte, NC
    Current Employee - Brokerage Associate in Charlotte, NC

    I have been working at Vanguard full-time (more than a year)

    Pros

    Learn a lot in first few months, work life balance is huge, and very good benefits.

    Cons

    Limited room for growth in North Carolina, pay is lower than other competitors, and enjoyment is very dependent on who your supervisor is.

    Advice to ManagementAdvice

    Give more opportunity to North Carolina or just have 2 locations.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Vanguard is a great company to work for someone right out of college. They offer a good medical plan, company match, profit sharing, flexibility, and work life balance.

    Cons

    Vanguard's merit increases are extremely low. The promotions are only a 10% increase of your current salary. The salaries to start are low, so a 10% increase turns out to be pennies. The company says that they are comparable to the market for salaries for the same positions, but they are not. Maybe a great company to gain some experience, but not a company to stay with if you want to advance in your career and get paid for it. They changed the bonus structure and management says that it is in the best interest of the employee, pay for performance, but I would have to disagree. The whole rating process is so subjective and not based on any justifiable measurements. The bonuses are extremely low, unless you get a Distinguished rating at year end. Distinguished ratings are very hard to get and the chances of getting it year after year is likely.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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