Vanguard Reviews

Updated September 14, 2014
Updated September 14, 2014
684 Reviews
3.2
684 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vanguard Chairman and CEO William McNabb
William McNabb
411 Ratings

Review Highlights

Pros
  • Work/life balance is a priority as you don't work crazy hours and get a lot of vacation time (in 106 reviews)

  • There are great benefits and opportunities to build your toolbox in your chosen career path (in 58 reviews)


Cons
  • site locations offer very little job growth opportunities outside of basic call center positions (in 44 reviews)

  • Good work/life balance for some people, but not if your on the phones (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communication Associate  in  Charlotte, NC
    Current Employee - Communication Associate in Charlotte, NC

    I have been working at Vanguard full-time for more than 3 years

    Pros

    Great people, benefits, starting pay (while lower than other companies) is still better than other industries. You take inbound calls without having to worry about sales goals or product pushing.

    Cons

    External hiring brings in candidates that are paid more but don't do a great job once they are here. If you are not in PA you are limited on job growth opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Ethical company, slow growth, but easily could settle down as a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flagship Representative  in  Charlotte, NC
    Former Employee - Flagship Representative in Charlotte, NC

    I worked at Vanguard full-time for more than a year

    Pros

    - Great people
    - Ethical company - you know you're doing the right thing for clients
    - Uplifting culture
    - Amazing benefits
    - Job security
    - Great training program

    Cons

    - Not an "innovative" culture. Things happen slow around here
    - Slow professional growth
    - Job can be tedious at times

    Advice to ManagementAdvice

    Let performance dictate promotions, not age/tenure. And, work on better metrics to determine overall performance.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great culture, awesome start career, just not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relationship Administrator  in  Scottsdale, AZ
    Former Employee - Client Relationship Administrator in Scottsdale, AZ

    I worked at Vanguard full-time for more than a year

    Pros

    This company has a great culture, is very encouraging, welcoming, and inclusive. They make sure you have all the training and support that you need and are very supportive of building your career and getting you promotion opportunities after you've gained some experience.

    I felt really comfortable with my team and management and really everyone I came in contact with, and felt very confident in my job role and all the added responsibilities that I gained over my year there. Also, their retirement plan is one of the best I've seen, very generous.

    Cons

    The only challenge I had was with the actual day-to-day job in itself. I learned in my time there that a call center environment is just not for me and on top of that, I needed more of a creative outlet and not to sit in a cubicle on the phone all day. This was a great place to start a career, but what it came down to is that I ended up realizing that I had zero passion in investments and retirement accounts so I had to move on to something more creative. Really the only cons are the call center environment and the fact that they are a huge, corporate company so it can feel a tad stuffy from time to time.

    Advice to ManagementAdvice

    I felt that management was more or less on the ball when it came to training and leading their staff. They were very understanding when I decided to pursue another career path.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great Place to work. People are engaging and friendly - very smart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Administrator  in  Malvern, PA
    Current Employee - Project Administrator in Malvern, PA

    I have been working at Vanguard full-time for more than 5 years

    Pros

    Great benefits, room for growth for someone coming in at an entry level. Continuing education opportunities are encouraged. It is a multi-generational and multi-cultural working environment. HR is a force there. Team oriented work environment.

    Cons

    Technology improvements are very slow to materialize. Most technology dollars are used for what the client sees - slow to improve internal systems. Many departments use there own technically skilled staff to build workaround solutions to solve processing issues locally - the risk here is the know how may leave when that staff member moves on to another position.

    Advice to ManagementAdvice

    Apply more technology dollars to internal systems. Offer technology budgets at a departmental level.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brokerage Investment Professional  in  Malvern, PA
    Former Employee - Brokerage Investment Professional in Malvern, PA

    I worked at Vanguard full-time for more than a year

    Pros

    They helped me study and pass the series 7 and then I succeeded in getting promoted during a very busy time for the company. Met many great people, including Mr. McNabb, who told me to call him Bill.

    Cons

    lots of red tape and policies to follow

    Advice to ManagementAdvice

    keep listening to all your employees and the company will be great.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Think again! There are better opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brokerage Associate  in  Paoli, PA
    Former Employee - Brokerage Associate in Paoli, PA

    I worked at Vanguard full-time for more than 5 years

    Pros

    They truly care about the client. It was a great place to learn about the investment industry and about investing in general.

    Cons

    Advancement was not going to happen unless you were under 30 years old, a kiss-up, or from the outside. The pay was just enough to get by. Merit increases where not possible unless you were at least a supervisor. Everybody else received a paltry .50% to 3% increase.

    Advice to ManagementAdvice

    You need to revamp everything surrounding your HR team. I would suggest you fire everyone and start over. Maybe then you could recognize contributors from kiss-ups.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    It was ok, i've had much better experiences in my professional career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relations Associate  in  Malvern, PA
    Former Employee - Client Relations Associate in Malvern, PA

    I worked at Vanguard full-time for less than a year

    Pros

    It was a paycheck, young professional atmosphere.

    Cons

    Low pay for industry, very conservative, answering 80 calls a day.

    Advice to ManagementAdvice

    Be more ambitious with your own careers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Vanguard

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    They have great benefits and a great work environment.

    Cons

    Because the benefits are so good this causes the pay to be on the low side.

  10. 3 people found this helpful  

    You will not be challenged!!! (or paid well)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Associate  in  Charlotte, NC
    Current Employee - Client Relationship Associate in Charlotte, NC

    I have been working at Vanguard full-time for more than a year

    Pros

    tuition reimbursement, Vanguard will pay for any and all licensing without requiring you to stay for a mandatory period afterwards

    Cons

    lowest pay in the entire industry, benefits are horrible

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Overall a good company to start a career.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Very flexible
    Nice campus
    Good job security

    Cons

    Salary
    Lock-step advancement
    The most talented people tend to leave for more money
    A lot of useless meetings
    Tons of talk on how to improve things but no real action

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