Vanguard Reviews

Updated July 7, 2015
881 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

881 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (7)

    Political land mine filled with hypocrisy and favoritism

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Vanguard full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    None that really stand out

    Cons

    It is the most political and hypocritical environment and the longer you stay there the worse it gets, because once you hit 40 they will do everything to get rid of you under the pretext that you are not doing your job.

    Advice to Management

    It would be futile to give any advice to management because they do not listen to anyone who disagrees with them


  2. Not bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Great culture, supportive work environment

    Cons

    Pay understandably lower by industry standards due to company structure


  3. Helpful (4)

    Okay for a first job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Processing Associate in Scottsdale, AZ
    Current Employee - Processing Associate in Scottsdale, AZ

    I have been working at Vanguard

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    *Relaxed culture
    *Easy to get hired
    *Lateral opportunities to move around

    Cons

    *Low pay
    *Extremely rigid
    *Many of the large departments are terrible
    *Poor mid-level management

    Advice to Management

    *Higher base pay
    *Reevaluate who immediate supervisors are and why
    *Take more suggestions from front-line crew
    *Numbers (processing rates and phone talk time are not end-alls be-alls)


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Vanguard is not for everyone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Tuition reimbursement is helpful, good benefits, and client focus.

    Cons

    Management creates an environment of back-stabers. Many managers are not knowledgeable of the area in which they manage.

    Advice to Management

    Establish a culture that embraces diversity where everyone has a fair shot at exposure and promotions.


  6. Helpful (10)

    Good and Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Malvern, PA
    Current Employee - Analyst in Malvern, PA

    I have been working at Vanguard full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good work life balance. Partnership is good but not what it used to be

    Cons

    Health benefits are def not what they used to be. Limited opportunity for people who started at the bottom, favoritism is given to people in the specialty programs, minorities, and women. If your a white male who started on the phone, I've been here many years with an MBA and have no prospects to ever be management. There's a culture of feedback which is a constant telling on people for the most ridiculous things. Def a passive aggressive culture. Most employees barely work a full shift and no one seems to care. Pay is horrendous compared to the industry peers

    Advice to Management

    Cut the fat, stop discriminating against white males, raise the pay, been here many years and my salary is below $60 still at a supervisor level.


  7. Helpful (1)

    Not Great, But Not Bad Either

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fund Accountant
    Current Employee - Fund Accountant

    I have been working at Vanguard full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Pay is average and in line with the rest of the industry, benefits are decent, 401(k) matching and employer contribution structure is quite good. Wide breadth of career options as long as you don't mind taking laterals. It is almost impossible to get fired or laid off. A good starting job out of college. Hours worked in a week aren't long (see cons)

    Cons

    Work-life balance and the flexibility to work from home are lies at this company. Management claims it is ok to work from home, yet every time you exercise that supposed right, you get passive aggressive messages of disapproval from your superiors - this exists in multiple departments. In case you're wondering, the only time I ever work from home is when my infant son is too sick to go to daycare, so no, I don't abuse it. Also, the company has way too many employees which often makes the time that you are at work boring as there is a general lack of work for employees. This compounded with management never firing anyone makes for a bloated and slow moving organization. Also, as with almost any company these days, external hires are brought in at higher salaries, even if there experience is irrelevant.

    Advice to Management

    Make it easier for management to get rid of poor employees, don't tout work-life balance and flexibility if you don't pass that message down through the ranks.


  8. Helpful (13)

    Investment Consultant (more than 10 years)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Manager in Malvern, PA
    Current Employee - Client Relationship Manager in Malvern, PA

    I have been working at Vanguard full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    It's a job. No mass lay offs. Vacation is there, but hard to use. Punishment when you get back to work is overwhelming work load. Health care is decent, but getting more expensive every year.

    Don't stay more than 3 years. My advice is to use Vanguard as stepping stone to other opportunities. If you stay to long, you'll get stuck and you will not be appreciated.

    Cons

    Competencies are set such that anyone's job can be on the line at anytime. Performance Management/ Coaching is designed to manage tenured employees out. Work life balance is horrific for exempt level, despite ample PTO. Measures are far beyond what can be accomplished in a normal work day.

    Advice to Management

    Stop pretending to be a great place to work. You can't force "engagement." You need to appreciate your employee's more and treat them like human beings. Happy employees will result in better client experiences.


  9. Helpful (4)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Vanguard full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, amazing culture, strong senior leadership and quality work life balance

    Cons

    When you start in an entry level position, it takes some time to raise your salary. It is possible, but you have to be a good worker and earn your promotions (which are available). Company is very headquarters centric....seems like everything revolves around the Malvern campus.


  10. Customer Relationship Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard

    Pros

    Vanguard is a great company. There are training and support systems in place. Vanguard University is available for employees who wish to continue improve and learn skills.

    Cons

    As with any large corporation, the size will hinder employees voicing their opinions from being heard by the upper management.


  11. Helpful (2)

    Client Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS
    Current Employee - CSS

    I have been working at Vanguard

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great training, great benefits. 401(k) is the best in the industry. Great place to work if you're just waiting for retirement.

    Cons

    They should be more up front, THIS IS A CALL CENTER. Lack of decent technology and well thought out innovation will be the death of this company. If you voice your opinion and it happens to be critical of the "new thing" that the company is pushing, you'll be on the naughty list.

    Promotion doesn't exist, it's all done by interviewing internally. They specifically state that current job performance is only 10% of what is considered when applying for a higher-paying position.

    Great place to start but if you're young and somewhat ambitious, get licensed, pay attention, learn as much as possible, and move on with your career elsewhere. Most phone reps find themselves peaking after about a year.

    Advice to Management

    Focus more on performance when considering someone for promotion and take advantage of the younger talent working the low level jobs before they take the hint and move on.



Showing 881 of 916 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.